Abermill Care Home

Thomas Street, Abertridwr, Caerphilly CF83 4AY
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9.8 152 Reviews
  • Abermill Care Home, Caerphilly
Abermill care home, nestled in the heart of the village of Abertridwr, near Caerphilly, provides personalised residential and residential dementia care to older people.

Having been tastefully decorated in 2024, the home offers modern furnishings and rooms with a view, which offer beautiful scenery and views over the Aber stream. There's also a hair salon, library service, café and minibus for resident trips out.

Abermill care home boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. On those sunny summer days, the patio area is the ideal spot for catching up with family and friends.

The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The professional care team at Abermill take the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available, the home also encourages residents to take an active role in the Caerphilly community, from building relationships with the neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly Home Manager leads the team at Abermill to deliver the kindest possible care to residents, supporting them to lead their best possible life.

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Care Provided by Abermill Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Christine Tipper (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Stairlift
  • Television point in own room

Abermill Care Home Reviews (152)

Total of 152, showing 141-152
9.8

Abermill Care Home has a Review Score of 9.8 (9.777) out of 10, based on 30 reviews in the last 2 years. Over all time Abermill Care Home has 152 reviews.

Overall Experience

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Review from Karen W (Niece of Resident) published on 13 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Following circumstances that meant our elderly Aunt would not be able stay in her own home, she needed 24-hour care and support. We looked at a care homes for her and after contacting several, Abermill was the one that stood out for us. The attitude, approach and friendliness from day 1, gave us a good
feeling and made us feel that we were placing our Aunt in the next best place to her own home. She was immediately accepted by all staff and given the support to make her transition to something that is so different, and probably scary for her, a lot easier. As family, we were made to feel that we had done the right. Many weeks on and she has settled fairly well, she still gets her off days but with what she's been through, she's entitled to. Whether she is having a good day or a bad day, she is made to feel special and cared for. Abermill is a great environment; the residents are well cared for, staff are attentive, caring and professional. It's a great place to be part of.

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Review from J H (Son of Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Mothers bedroom frequently smells of urine - on more than one occasion, could only be described as "over-powering". Type of bed only changed following a meeting with the home manager. Smell improved following change of bed - however it now seems to be deteriorating again.
Xmas day and Xmas dinner -
"abysmal" - meal bland - mashed potato, mushy peas and meat - looked awful. Nothing going on to suggest that it was Xmas Day. Little/no activities going on with the residents.

Reply from HC-One, Careline Team at Abermill Care Home

Thank you for taking the time to complete a review. We really value the feedback by those who use our services.
I’m sorry that you feel that the standard of care at Abermill fell below your expectations. I’ve investigated your concerns and have written to you separately. I hope that this offers you reassurance but please do come and see me to discuss further if you would like to.


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Review from Anthony J (Son of Resident) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my dad receives. He is always kept clean and tidy, the staff deliver a high standard of care and are very welcoming towards myself, my family and mam. Would highly recommend to anyone. happy father, happy son.

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Review from M S (Daughter of Resident) published on 15 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are excellent at all times and all very caring to all the family as well as my dad.

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Review from A W (Wife of Resident) published on 15 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent at all times.

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Review from D S (Granddaughter of Resident) published on 14 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All look after my grandfather really well at all times.

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Review from Malcom G (Brother-in-law of Resident) published on 2 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care that Abermil is providing for my brother-in-law is amazing. I am happy with the facilities that are on often at Abermill. Abermill is a very clean home and a happy environment. The domestic staff here are outstanding and the care staff are second to none. The management is very good.
There are plenty of activities for the residents. I wouldn't change a thing. My brother-in-law is spoilt here at Abermill.

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Review from Violet Z (Friend of Resident) published on 23 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Review from Matthew F (Relative of Resident) published on 19 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time I have met my partner's nan and it's clear to see that she is very well cared for and all residents are very happy. All staff friendly and welcoming.

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Review from Katie E (Granddaughter of Resident) published on 19 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time I have been able to visit, my nan has been here as I was working away. I was very upset to find out that she was in a care home. However as soon as I saw my nan, how well looked after and happy she looked, I knew this was the best place she could be in. She even has her perfect
perm back! We saw the entertainment which was a singer and it was the most fun I saw my nan have in years! All her carers were lovely and caring, always telling her how beautiful she looked! I'm looking forward to many more visits!

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Review from Sharon W (Daughter of Resident) published on 2 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for many years now and the care she receives is wonderful. I have always had a good relationship with staff who work there and I find them very caring and dedicated with their care for my mother. I always find the atmosphere at the home very happy and welcoming and it is
a pleasure to know my mother is being looked after so well.

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Review from Jenny D (Daughter of Resident) published on 21 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always friendly and attentive. Mum has settled well and enjoys the company of other residents and of the staff. She joins in with the activities on offer and seems to really enjoy them. The singalongs are her favourite!

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Current Review Score: 9.8 (9.777)

Overview of Review Score

The Review Score of 9.8 (9.777) out of 10 for Abermill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.777 for Abermill Care Home is calculated as follows: ( (291 Excellents x 5) + (50 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 355 Ratings = 4.777

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abermill Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Christine

Christine Tipper

Job Title: Home Manager

Joined: 2001

What does ‘kindness’ mean to you?


“Kind care means getting to know people and understanding their emotions, making every effort to offer the best possible care, and getting Residents involved in the activities that make them happiest.”


Christine started working at Abermill in 2001, and later progressed to Home Manager level after excelling in her role as Deputy Manager at the home. She has gained experience in a number of different care services, including residential and memory care, and has achieved qualifications in health and social services, management and care.


Christine closely shares HC-One’s vision in aiming to provide the kindest care for every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that means they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys the most about her role, Christine remarked: “I enjoy taking time to interact with Residents and their Relatives, which allows me to get to know each individual on a personal level.”


Christine credits her biggest achievement as completing a 3km sponsored walk, raising more than £400 for Alzheimer’s Society with the support from her Colleagues and Residents.


Outside of work, Christine enjoys spending quality time with her loved ones, including watching her niece and nephew play rugby.


If you would like to find out more information about Abermill, Christine has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.