Church View Care Home has a Review Score of 9.6 (9.575) out of 10, based on 14 reviews in the last 2 years. Over all time Church View Care Home has 79 reviews.
Review from G M (Son of Resident) published on 25 February 2025
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Overall Experience
5.0 out of 5
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Review from Viv A (Friend of Resident) published on 13 September 2024
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Overall Experience
4.0 out of 5
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Review from B F (Respite Resident) published on 4 September 2024
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Overall Experience
5.0 out of 5
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Review from M C (Son of Resident) published on 22 July 2024
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Overall Experience
4.0 out of 5
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Review from A L (Daughter of Resident) published on 4 June 2024
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Overall Experience
4.0 out of 5
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Review from Jonathan S (Son of Resident) published on 22 May 2024
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Overall Experience
5.0 out of 5
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Review from M T (Son of Resident) published on 22 May 2024
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Overall Experience
4.0 out of 5
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Review from N P (Son of Resident) published on 17 May 2024
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Overall Experience
5.0 out of 5
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Care / Support
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Review from N T (Wife of Resident) published on 15 May 2024
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Overall Experience
4.0 out of 5
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Care / Support
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Review from M G (Son of Resident) published on 13 May 2024
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Overall Experience
4.0 out of 5
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Review from J P (Daughter-in-law of Resident) published on 13 May 2024
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Overall Experience
5.0 out of 5
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Care / Support
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Review from S H (Daughter of Resident) published on 3 May 2024
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Overall Experience
5.0 out of 5
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Care / Support
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Review from K H (Granddaughter of Resident) published on 3 May 2024
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Overall Experience
5.0 out of 5
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Review from P F (Daughter of Resident) published on 3 May 2024
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Overall Experience
5.0 out of 5
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Review from Anne S (Daughter of Resident) published on 19 July 2022
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Overall Experience
5.0 out of 5
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Review from L P (Daughter of Resident) published on 12 April 2022
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Overall Experience
5.0 out of 5
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Care / Support
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Review from Derrek D (Son of Resident) published on 5 October 2021
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Overall Experience
5.0 out of 5
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Review from Belinda G (Daughter of Resident) published on 5 October 2021
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Overall Experience
5.0 out of 5
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Review from John W (Son of Resident) published on 7 September 2021
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Overall Experience
5.0 out of 5
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Review from Katherine B (Daughter of Resident) published on 6 August 2021
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Overall Experience
5.0 out of 5
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The Review Score of 9.6 (9.575) out of 10 for Church View Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.575 for Church View Care Home is calculated as follows: ( (104 Excellents x 5) + (55 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 167 Ratings = 4.575
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Church View Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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Job Title: Home Manager
Introducing Lisa Jones
Home Manager at Church View, Caerphilly
What does ‘kindness’ mean to you?
“Kindness means treating residents in our care as I would want a member of my family to be cared for.”
As a dedicated healthcare professional, Lisa has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.
Lisa closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Lisa remarked:
“Having the time to implement positive changes that make a difference in the lives of the residents and colleagues”.
When describing her proudest achievements, Lisa said,
“Starting as a Care Assistant and progressing my career to Home Manager has been mentally and personally fulfilling.”
Outside of work, Lisa enjoys spending time with her family and going on holiday to Turkey. She also enjoys meeting up with friends for a catch-up and a glass of wine or two.
If you would like to find out more about Church View, Lisa would be delighted to have an informal discussion with you to answer any questions and provide further information.
