Church View Care Home

13 St Martin's Road, Caerphilly CF83 1EF
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9.6 79 Reviews
  • Church View Care Home, Caerphilly
Church View care home is ideally located in the centre of Caerphilly in South Wales and offers a welcoming and homely setting where the team specialise in residential and residential dementia care for older people.

The team at Church View are committed to helping residents to maintain a positive quality of life, whatever that means to them. As well as the range of activities available, residents are also encouraged to stay connected with the Caerphilly community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Inside, the home has been carefully designed to provide residents with a space where they feel at home, whilst also being equipped to offer the highest quality care and support. There is a range of premier and wet room options, as well as a hair salon and café on site, and residents can enjoy mealtimes in the specially designed dining areas. During the warmer months, the peaceful courtyard garden is the ideal spot for some alfresco dining.

With the support of the home manager, each member of the team at Church View is there to help make the home a happy place to live, delivering the kindest care to residents and supporting them to lead their best possible life.

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Care Provided by Church View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lisa Jones (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Facilities

  • Bar/Café
  • Gardens

Church View Care Home Reviews (79)

Total of 79, showing 21-40
9.6

Church View Care Home has a Review Score of 9.6 (9.575) out of 10, based on 14 reviews in the last 2 years. Over all time Church View Care Home has 79 reviews.

Overall Experience

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Review from David P (Son of Resident) published on 5 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Church View Care Home during lockdown, which was difficult for her and us as a family.
The support of staff to mum and us in extremely difficult circumstances has been excellent. Communication channels are strong and we are comforted in the fact that Mum is being looked after and supported
in a professional caring and conscientious manner.

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Review from Jayne H (Daughter of Resident) published on 14 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank all the wonderful staff at Church View Care Home for the love and care they show my mum.
This month I was able to visit the home after 17 months. The staff were exceptional, following procedures with the utmost respect for the fact that I had travelled for 5 hours to get
there.
It was an emotional and happy visit. My mum seems so happy and the staff showed her so much love.
Thank you so much.

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Review from Bronwen H (Daughter of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in just after lockdown started and even though it has been a difficult time for us and her not being able to see us, we always felt that she was getting the best of care. I have never had any problem speaking with staff on the phone, they are always friendly and helpful. In my mother's
words 'the food is lovely and there is a lot of it ' and I think, in spite of her difficulties, I think she's content there and that's the most important thing to us.

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Review from M P (Stepson of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is enjoyable to come here, you are warmly welcomed and nothing seems to be too much trouble. My dad now has more going on in his life and is more alert and mobile and healthier. As a family, our minds are now easier knowing he is being cared for and looked after by professionals. Thanks for looking
after my dad.

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Review from V D (Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No difficulty. Staff always available, pleasant atmosphere. Well-fed - feeling good!

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Review from Beverley J (Niece of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle over the last few months has been very poorly. The care he has been given has been excellent. The carers over the period of the pandemic have done a wonderful job. They must have felt very scared they would take it back to their families, but still, they came to work. It is such a relief as
a family to know he is being cared for so well. The communication with the manager and carers is excellent. Thank you so much and well done.

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Review from P T (Daughter of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother is a resident at Church View. The care home has facilitated the opportunity for family members to have window visits during lockdown over the last year. In addition, they've supported an online video call with her family in Germany. The family fed back to me how grateful they were to have
the opportunity to have a chat and to see my mother looking so well.
I speak to my mother often, and she seems happy in the care of Church View.

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Review from Robin D (Son of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I believe it is the staff at this care home that make it the place I am happy for my mother to live in. They are kind, considerate, compassionate and importantly local. My mother appears to be very happy here and feels safe.

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Review from Kelvin S (Son of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my sister and I are very happy with the care my mother received at the home. Excellent staff and care given. Good activities and entertainment with the Covid crisis. The staff will contact me and advise on my mother's welfare. The staff also arranged outdoor visits after the first lockdown. Last
week, the staff telephoned me to arrange a visit to see our mother via a closed window and via a telephone call. Very happy to see my mother after four months.

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Review from J W (Daughter of Resident) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff. Mam is well looked after. I can go home and know she is safe and well.

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Review from Patricia N (Son of Resident) published on 24 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mother today and had a window viewing. The carer was amazing. She put earphones on my mother and connected to her phone, then rang my phone so I could speak to my mother. This really cheered me up and my mum, as I hadn't seen her since last summer.
Many thanks, I really appreciated this.

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Review from J D (Son of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been living at Church View Care Home for well over a year now. The location is very convenient for the town and for the family, though of course visiting has not been possible in any meaningful way for months due to Covid-19. The great thing is that the wellbeing co-ordinator has been
excellent in arranging Zoom meetings with all the family that my mother really loves and has been a real lifeline in these times. As well as arranging these, the wellbeing co-ordinator has managed to do a great job of arranging all sorts of activities and sent photos of Mum enjoying herself, and it is very clear that my mother is very fond of and grateful to her. The care that my mother receives is good, and she seems to be very at home there. The main concern I have is over personal hygiene: my mother suffers from dementia and needs prompting to bathe and wash her hair regularly and it is evident at times that her hair has not been washed from some days. It's a shame the rooms are not en-suite.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Church View Care Home

Thank you for your review, we value all feedback as this helps us to improve our services where required. Unfortunately, Church View does not have the facility for en-suite bathrooms though it would be wonderful if we did. The home manager and senior carer have discussed the concern regarding personal care with the family at the review meeting. Please do liaise with the home should you have any concerns going forward, we would be only too happy to assist you.


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Review from W T (Resident) published on 5 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here about two years now and very pleased with the way I have been treated.
It's been hard with the lockdown, but we have been looked after well.

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Review from Sally B (Daughter of Resident) published on 5 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's been a difficult year for everybody and I cannot praise the staff enough for keeping the residents safe and cared for. It's so hard on the outside looking in, especially with the complication of dementia as mam can tell me if there's anything she needs - the activities keep her as happy as she
can be and high praise is needed for the co-ordinator.

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Review from E R (Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am aware that I was admitted in difficult circumstances. I was made comfortable and reassured and taken care of. I am now settled, coherent! and normal or as normal as is possible.
I have regained my sense of confidence and I am very grateful for the excellent care and kindness I have received here
and very thankful for the kindness and care.

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Review from Mandy B (Mother-in-law of Resident) published on 20 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very understaffed. needs more staff with bad dementia as some need feeding. This is on the lower floor. Staff don't have enough time to see to everything with the amount of paperwork that needs to be done. I feel they need help at mealtimes etc. Not enough staff on the lower floor. They have got too
much to do for just two members of staff.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Church View Care Home

Thank you for your review, we value all feedback as this helps us to improve our service as required. Having reviewed the rotas for the past weeks, there is no evidence to suggest we have been understaffed on the Memory Care Community at any time. Staffing levels are set according to resident dependencies and home occupancy, can be flexed accordingly and are reviewed regularly by senior management. On this particular community, there are two staff to ten residents. Our wellbeing coordinator is working across all three floors during this period of isolation and we have compiled some photos of your mother in law when she has taken part in activities and would be happy to post these out to you. The Home Manager undertakes twice daily walk rounds of the home and has noted no concerns regarding cleanliness. The home operates an open-door policy and would welcome a call with you to discuss any concerns you may have. Please be reassured the happiness and wellbeing of residents remains our utmost priority.


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Review from K N (Sister of Resident) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family are all so grateful for the care and support you gave our sister on her stay at Church View from the office to all concerned have all been wonderful and I'm sure our sister would feel more than comfortable to come here again. Thank you all so much.

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Review from Yasmin L (Daughter of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing, all went out of their way to make my father's birthday party so special. It was the hardest decision in my life to put dad in a care home. I can say this was the best decision and the best choice of care home.
The lady came in on her day off to help make my father's day special,
organised the singer. 10 out of 10.

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Review from L D (Respite Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found both staff and management excellent. I was treated with great care and they were always very happy and cheerful. Went about their duties with great dignity.

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Review from Ruth S (Daughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been here for a few days; my first visit to this care home. I am impressed by the homeliness of this centre. I also am struck by the kindness of all the care workers. The staff treated my Mum with respect, but firmness, when she had a panic attack and affirmed that she did not have
to do anything that she did not want to. A long term resident of the centre chatting away praising all aspects of Castle view and told me that her neighbour was upset when she was leaving. Care workers are under the microscope these days - I am confident that she is safe and the staff will take good care of her.

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Current Review Score: 9.6 (9.575)

Overview of Review Score

The Review Score of 9.6 (9.575) out of 10 for Church View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.575 for Church View Care Home is calculated as follows: ( (104 Excellents x 5) + (55 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 167 Ratings = 4.575

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Church View Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (7)

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Meet the Team (1)

Lisa

Lisa Jones

Job Title: Home Manager

Introducing Lisa Jones
Home Manager at Church View, Caerphilly


What does ‘kindness’ mean to you?


“Kindness means treating residents in our care as I would want a member of my family to be cared for.”


As a dedicated healthcare professional, Lisa has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Lisa closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Lisa remarked:


“Having the time to implement positive changes that make a difference in the lives of the residents and colleagues”.


When describing her proudest achievements, Lisa said,


“Starting as a Care Assistant and progressing my career to Home Manager has been mentally and personally fulfilling.”


Outside of work, Lisa enjoys spending time with her family and going on holiday to Turkey. She also enjoys meeting up with friends for a catch-up and a glass of wine or two.


If you would like to find out more about Church View, Lisa would be delighted to have an informal discussion with you to answer any questions and provide further information.