Church View Care Home

13 St Martin's Road, Caerphilly CF83 1EF
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9.6 79 Reviews
  • Church View Care Home, Caerphilly
Church View care home is ideally located in the centre of Caerphilly in South Wales and offers a welcoming and homely setting where the team specialise in residential and residential dementia care for older people.

The team at Church View are committed to helping residents to maintain a positive quality of life, whatever that means to them. As well as the range of activities available, residents are also encouraged to stay connected with the Caerphilly community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Inside, the home has been carefully designed to provide residents with a space where they feel at home, whilst also being equipped to offer the highest quality care and support. There is a range of premier and wet room options, as well as a hair salon and café on site, and residents can enjoy mealtimes in the specially designed dining areas. During the warmer months, the peaceful courtyard garden is the ideal spot for some alfresco dining.

With the support of the home manager, each member of the team at Church View is there to help make the home a happy place to live, delivering the kindest care to residents and supporting them to lead their best possible life.

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Care Provided by Church View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lisa Jones (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Facilities

  • Bar/Café
  • Gardens

Church View Care Home Reviews (79)

Total of 79, showing 41-60
9.6

Church View Care Home has a Review Score of 9.6 (9.575) out of 10, based on 14 reviews in the last 2 years. Over all time Church View Care Home has 79 reviews.

Overall Experience

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Review from G M (Daughter-in-law of Resident) published on 29 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother in law has been a resident since June 2018, the staff downstairs work very hard and are always helpful, over the last few months the staff have not been consistent and this has had a negative effect on the residents. As in any job, some staff are better than others and this is noticeable in
the care and routine they provide, which seems to have a calming effect all around. There are two members of staff that I would like to thank for the care they provide to my mother in law, and also to the new caretaker, he has made a vast improvement on the environment by painting and making it look fresh and clean, as sometimes it can be overpowering and needed some upgrading and this makes it more pleasant to visit . The only disappointment is the fact that the minibus has gone, not that it was used much. But, the opportunity for any trips out has now gone, this is such a shame for the residents, but I am satisfied with the care that the home provides,

Reply from Claire Hurworth, Care Line Manager at Church View Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our maintenance operative and the staff team, who work hard to deliver kind care and make our home an inviting environment for our residents to live and loved ones to visit. Although we no longer have our own designated mini bus, we share one with two other care homes in close proximity, Abermill and Parklands.


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Review from Chris G (Son of Resident) published on 26 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Since my mother has been in this care home I feel the standards have dropped and a lot of good caring carers have left in the last six to eight months. There aren't enough activities in this period lately, since the activities coordinator has left there and doesn't seem to have been replaced. I feel
that my mum is not getting the value for money that she should be. There are a lot of good carers that work there but also some bad ones, my mum is being well looked after but there are issues that need attention. There never seems to be enough staff at times and there are instances that only one carer per floor is working.

Reply from Clare Sheehan, Careline Advisor at Church View Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are very sorry that you have had cause for concern. Please be assured we have a monthly activities programme as well as a weekly timetable which is devised in conjunction with Residents, although we do not currently have a Wellbeing Coordinator. Your Mother does occasionally take part in activities but mostly declines and as requested, we do have some photographs. Having reviewed the daily rotas for the past weeks, these are correct however sometimes when staff are sick we cannot always cover the shift. Staffing levels are set according to Resident dependency and occupancy and as there have been some staff changes in Church View, we are currently recruiting into these positions. We hope you are reassured that the happiness and wellbeing of all our Residents is of paramount importance to us. Going forward, please do not hesitate to liaise with home management with any concerns you may have so that these can be immediately addressed.


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Review from Julia G (Daughter of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother well cared for. Loves the food. Staff very kind and friendly. Home seems clean. Only gripe mother has is there doesn't seem to be much entertainment. As my mother is forgetful I cannot verify this as I know she has done things she's forgotten about.

Reply from Clare Sheehan, Careline Advisor at Church View Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. It is heart-warming to hear that your mother is content and feels well cared for, the wellbeing and happiness of our residents is of paramount importance to us. We provide a great range of daily activities for our residents and welcome loved ones joining in. Some activities include painting, dancing, singing with the choir and we access a local put to socialise with the community. Thank you for highlighting this area, we have now placed a board at the front of the house with pictures of activities provided which residents have participated in to share with their visitors and to help them to recall their participation in a supportive manner.


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Review from Jonathan L (Friend of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

HC One in Caerphilly is the most loving, caring place I know. All the staff are absolutely amazing and so passionate about everything they do at HC OneCaerphilly. The manager at HC One is amazing and there couldn't be a better person for the job. Another member of staff is also fantastic and passionate
about her job.

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Review from Jak W (Friend of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I very much love coming in all the time to talk to my friend. She is a very loving and caring resident who thoroughly loves everyday living at HC-One Church View. I would definitely recommend to any person who is seeking care for a family member of how much of a special place Church View is. Everyone
there is absolutely amazing.

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Review from Mark D (Nephew of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty is a resident and is very happy with the care she receives. The carers and the care home manager are excellent with all the residents. Nothing is too much trouble for the carers. They are all very friendly and happy in their work and they all work very hard. The carers always give the visitors
a nice welcome.

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Review from Sharon W (Daughter of Resident) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Like the new layout, mum thinks she has more to see.
Carers are nice, caring and helpful.
I feel better with her being in this new room.

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Review from Diane W (Daughter-in-law of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Would like to thank the staff for putting on such good, brilliant entertainment and for all the hard work they do for us. The singer this month was fab, we had lots of fun seeing the staff joining in with dressing up. We celebrated with a wartime theme, a good afternoon was had by all.

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Review from Joan P (Resident) assisted by family/friend published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love the home. I have settled in well.
The staff have been great with me.
I would recommend this home to all my family and friends.
The staff will go out of their way to help you.

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Review from Sandra J (Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've been here since April 2018.
Taken a time to settle in but getting there slowly.
The manager has supported me from day one.
Most of the carers are very friendly and obliging.

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Review from Susan K (Daughter of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This residential home is very well run.
The staff are always happy and very helpful, always willing to join in and help all the residents to have a productive life, plenty of entertainment and things to do.
The food is excellent and the social atmosphere is lovely.
My mum is very happy here and is
always praising the staff and the food.

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Review from Kate W (Granddaughter of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

We are quite disappointed with the home - lack of activities offered, same food all the time, never offered brown bread and always short staffed. We chose this home as it was portrayed as a high quality home but we do not feel we are getting value for money especially with the recent increased costs
per week. Hopefully, the new manager can improve things otherwise we will look elsewhere.

Reply from Clare Sheehan, Careline Advisor at Church View Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. We are very sorry that your experience with us has not been what it should be, we hope you will notice the changes and improvements made. We would like to reassure you that we have a monthly activities programme as well as a weekly timetable. Your Grandmother regularly takes part, occasionally with assistance and sometimes without; there is a collection of photographs in her room to reflect these activities. Our menus have recently changed to 4 weekly menu cycles devised by our hospitality team to ensure our Residents nutritional needs are met using quality ingredients. We have taken on board the suggestion of brown bread and have now included this within our weekly deliveries. Due to maternity leave, we are currently recruiting and we have newly appointed a Deputy Manager due to the promotion of the previous Deputy. You are welcome to liaise with the Home Manager for any support or advice you may need, we are always happy to help.


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Review from C J (Son of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Mother has been in Church View she has been very well cared for. All the staff and management are very nice with nothing too much trouble for them. The food is lovely and I'm always offered drinks and snacks when I visit my Mother. The garden area is lovely and my Mother loves to sit there
with other residents. I'm always made to feel really welcome. The new manager is lovely and very helpful.

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Review from Joan R (Stepdaughter of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

While the staff try to do a good job, many many times they are understaffed.
Apart from the 24/7 TV, there seems to be very little stimulation.
I chose this home as is is across the road to the church which my stepmother enjoys going to but maybe I should have done more research.

Reply from Clare Sheehan, Careline Advisor at Church View Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. I have reviewed our daily rotas over the past few weeks and there has been no evidence to show that we have been understaffed at any one time. We staff the Home within company policy; staffing is based according to Residents needs and the number of Residents at any particular time; this is reviewed regularly by management. There are some staff changes within Church View due to maternity leave and we are currently recruiting for these positions. In conjunction with our well-being coordinator, we have compiled and printed some photographs of activities your stepmother enjoys and participates in which you are welcome to view. A monthly planner of activities, discussed with Residents, has been devised and will imminently be in place. I hope you are reassured that the happiness and wellbeing of all our Residents is at the forefront of all that we do. Please do not hesitate to liaise with Home management should you have any concerns going forward.


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Review from Monica J (Niece of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really pleased with the care my aunt is receiving at Church View Care Home. She is settled and happy there. The staff are second to none and nothing is too much trouble for them. They are always there to answer any questions you have and we are very happy in every category.

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Review from S G (Daughter-in-law of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a little apprehensive when I placed my mother-in-law into Church View not knowing what to expect. My mother-in-law has now been in Church View for a year now and I am very impressed with the standard of care my mother-in-law has received. The staff always make sure she is clean and well presented
and well-fed as she has gained a little weight in the past year. Making sure she is always involved, such a lovely place. Thank you.

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Review from Joanitta G (Wife of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am satisfied with the care of my Husband. Carers are very kind and loving. Obviously, some are better than others but I have no complaints with anyone. They are all lovely. I would like to see more activities. The ones that are in place, on occasions, are very good. But if there was some activities
more often it would stimulate those with dementia. But even if nothing changed I'm happy for Brian to be here. He has settled in well and that's due to the care he has been given. Thank you so much.

Reply from Clare Sheehan, Careline Advisor at Church View Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. We are so pleased that you are happy with the care provision for your husband, and thank you also for your lovely comments on our staff team. Our staff work very hard to deliver quality kind care and we are very proud of them. Following discussions with our Wellbeing Coordinator, we can advise that a monthly activities planner has been devised. We are currently reviewing activities for our memory care unit and we hope your husband and our other Residents will find these stimulating; we are happy to take on board any activities you might suggest specific to your husband, we appreciate and encourage relative input.


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Review from Margaret L (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care my mother receives. All staff are very kind and helpful and work very hard. They ensure that they do their best for all of the residents at all times. Sometimes there can be a mix up with the laundry and I think that more attention could be paid in that direction.

Reply from Clare Sheehan, Careline Advisor at Church View Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where needed.


Please accept our apology for the laundry mix up with your Mother’s clothing. All relevant staff have been spoken with, and have been asked to be more vigilant with the washing and putting away of clothes, making sure that all items are returned to the correct resident bedrooms. Thank you for your words of praise regarding our staff team, we are very proud of their support of our Residents and their aim to deliver quality kind care. Please do not hesitate to liaise with the Home Manager should you have any concerns whatsoever, so that they can be immediately addressed.


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Review from Mary J (Friend of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have a very good welcome when I come to visit my friend, the lunch is very good and the people are very nice to me. My friend has come on fine and is very happy here and all the other friends.

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Review from Myra L (Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like living here. The staff are all nice and friendly and the food is very good. I have enjoyed some trips out.

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Current Review Score: 9.6 (9.575)

Overview of Review Score

The Review Score of 9.6 (9.575) out of 10 for Church View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.575 for Church View Care Home is calculated as follows: ( (104 Excellents x 5) + (55 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 167 Ratings = 4.575

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Church View Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (7)

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Meet the Team (1)

Lisa

Lisa Jones

Job Title: Home Manager

Introducing Lisa Jones
Home Manager at Church View, Caerphilly


What does ‘kindness’ mean to you?


“Kindness means treating residents in our care as I would want a member of my family to be cared for.”


As a dedicated healthcare professional, Lisa has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Lisa closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Lisa remarked:


“Having the time to implement positive changes that make a difference in the lives of the residents and colleagues”.


When describing her proudest achievements, Lisa said,


“Starting as a Care Assistant and progressing my career to Home Manager has been mentally and personally fulfilling.”


Outside of work, Lisa enjoys spending time with her family and going on holiday to Turkey. She also enjoys meeting up with friends for a catch-up and a glass of wine or two.


If you would like to find out more about Church View, Lisa would be delighted to have an informal discussion with you to answer any questions and provide further information.