Church View Care Home

13 St Martin's Road, Caerphilly CF83 1EF
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9.6 79 Reviews
  • Church View Care Home, Caerphilly
Church View care home is ideally located in the centre of Caerphilly in South Wales and offers a welcoming and homely setting where the team specialise in residential and residential dementia care for older people.

The team at Church View are committed to helping residents to maintain a positive quality of life, whatever that means to them. As well as the range of activities available, residents are also encouraged to stay connected with the Caerphilly community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Inside, the home has been carefully designed to provide residents with a space where they feel at home, whilst also being equipped to offer the highest quality care and support. There is a range of premier and wet room options, as well as a hair salon and café on site, and residents can enjoy mealtimes in the specially designed dining areas. During the warmer months, the peaceful courtyard garden is the ideal spot for some alfresco dining.

With the support of the home manager, each member of the team at Church View is there to help make the home a happy place to live, delivering the kindest care to residents and supporting them to lead their best possible life.

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Care Provided by Church View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lisa Jones (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Facilities

  • Bar/Café
  • Gardens

Church View Care Home Reviews (79)

Total of 79, showing 61-79
9.6

Church View Care Home has a Review Score of 9.6 (9.575) out of 10, based on 14 reviews in the last 2 years. Over all time Church View Care Home has 79 reviews.

Overall Experience

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Review from Susan G (Daughter of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Mums care. She is treated very well. Having been here over 6 months she has settled really well. The staff keep me up to date of her care and well being.

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Review from Catherine E (Daughter of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home. Lovely staff and so caring. Mum had a lovely lunch out today and went to see a pantomime. They do lots of entertainment and Mum enjoys her Zumba!

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Review from Violet S (Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A day at Barry Island was most enjoyable. We all had a great day. Also, the day of my Birthday, which was all arranged by the family and staff at Church View. Everyone seemed to have a great day. We went out on a short bus trip but ended by being invited in having a first class lunch organised by the
voluntary service for the elderly. It was first class. We all enjoyed it. Looking forward to going again.

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Review from Maureen T (Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Yesterday we took our mini bus and had a tour of this beautiful area. Few of us had seen it before. We ended up having a tea at Tredegar House. It was a lovely day out. We had a 3-course meal in Bedwellty House organised by the R.V.S. A lovely day out was had.

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Review from J P (Daughter of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Church View for respite care. She was really enjoying her stay. She enjoyed the company of the other residents, the food, and also the staff were so kind and caring.


Sadly she was taken ill during the last week of her stay, was taken to hospital and died in A&E.


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Review from H K (Daughter of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff - carers should be more valued they do an amazing job.
Nearly all the ladies that care for my mother would make amazing nurses. Most of these carers would put qualified nurses to shame.

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Review from G H (Daughter of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is lovely. The staff are all amazing and very thoughtful towards residents and their relatives.

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Review from Paul L (Son of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Church View for 12 months and I have always found the caring environment to be exemplary.
The staff always display a caring professionalism. Any queries/concerns are always addressed with prompt efficiency. My mother is always treated with dignity and respect. I have been very
satisfied with the level of care my mother has received.

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Review from V G (Daughter of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been residing in Church View Care Home for seven years, during this time she has been treated with love, kindness and dignity.
At a time when there is a great criticism of care homes, my sister and I cannot speak highly enough of the staff and management at Church View.
The staff are
not just carers but go over and above to create a warm, friendly and loving atmosphere at the home. The home itself is spotlessly clean and the recent refurbishment of the lounge and dining room is beautiful.
The residents have a choice at meal times and we have seen the meals served which look and smell delicious.
We can only thank all at Church View for their care.

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Review from Marjorie G (Daughter of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother went into this residential home in February 2010. Our family is pleased with the care she has received. We find the staff very caring. The food and cleanliness are excellent. Last week she had her 100th birthday and had a lovely day and a party and entertainment were put on for her. Although
she is now very frail the home has provided everything for her comfort and care.

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Review from Lynnette R (Daughter-in-law of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my mother in law most days and I can honestly say that she is always clean and tidy and well looked after. This care home has a lot of things going on that she can take part in. I would also like to say that the staff and management are all very good at their jobs and they are all very nice
to get on with, nothing is too much trouble. I would like to thank them all for the wonderful job they all do.

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Review from P H (Daughter of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter and I visit my mother on a regular basis and can find no negatives regarding Church View. The staff are very caring and always having a joke with the residents. Nothing is too much trouble. They are always on the go but can find time to answer any questions we may have. I have recommended
Church View to acquaintances.

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Review from Stella E (Sister of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home seems to be well run with friendly staff.
Visitors coffee is a splendid idea giving privacy when visiting.
My sister has been here a short time but seems happy and long may it last. Congratulations to the manager and staff.

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Review from Catrin F (Daughter of Resident) published on 14 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was in the home for respite for a week. He had been previously and we were very happy with his care. More importantly, he was happy to return as he enjoyed the food and company.
The decor on the ground floor has improved tremendously and looks fresh, however, the lower ground floor bedrooms
now look very tired in comparison. The carers were very good and supportive, the manager was excellent taking the time to visit his home before admission to discuss his care, and the food was good.
Happy to recommend Church View.

Reply from HC-One, Careline Team at Church View Care Home

Thank-you very much for taking the time to tell us about your father's respite stays at Church View. We are really pleased that he enjoyed the food and company and that you are happy to recommend the home.
We are also pleased that you are impressed with the general refurbishment of the home. We're sorry that you were disappointed by the standard of décor in the bedrooms on the lower floor. Bedroom refurbishments are carried out at a different time under a rolling programme of works and will be completed to the same high standard as the rest of the home.


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Review from Christine R (Wife of Resident) published on 21 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went for respite care, he has vascular dementia. He settled very well and I was able to relax knowing that he was being well cared for. When he returned home he was in good spirits and had enjoyed his stay. They even brought my husband's dressing gown, which we forgot, back to our home -
we live quite a few miles away from the home and this was so kind of you. Thank you.

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Review from Deborah J (Resident) published on 20 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was lovely to see my senior carer receive a kindness and care award today, well deserved team member.

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Review from A G (Daughter of Resident) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The December activities for Christmas have been impressive. There was a large range including care services, modern and old time singing, local school choir, card making and several parties for xmas and new year. My husband and I were welcomed to have xmas lunch with my father which was a lovely occasion
- room and tables decorated beautifully and food was excellent. This was for all residents not just us. When I turned up unexpectedly at any of the events I was welcomed and made comfortable (tea provided). Thank you.

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Review from Laura G (Granddaughter of Resident) published on 30 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming for guests. Excellent staff. Homely, caring environment.

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Review from C P (Nephew of Resident) published on 30 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very nice for all and content. I would like to continue the same care

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Current Review Score: 9.6 (9.575)

Overview of Review Score

The Review Score of 9.6 (9.575) out of 10 for Church View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.575 for Church View Care Home is calculated as follows: ( (104 Excellents x 5) + (55 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 167 Ratings = 4.575

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Church View Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (7)

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Meet the Team (1)

Lisa

Lisa Jones

Job Title: Home Manager

Introducing Lisa Jones
Home Manager at Church View, Caerphilly


What does ‘kindness’ mean to you?


“Kindness means treating residents in our care as I would want a member of my family to be cared for.”


As a dedicated healthcare professional, Lisa has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Lisa closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Lisa remarked:


“Having the time to implement positive changes that make a difference in the lives of the residents and colleagues”.


When describing her proudest achievements, Lisa said,


“Starting as a Care Assistant and progressing my career to Home Manager has been mentally and personally fulfilling.”


Outside of work, Lisa enjoys spending time with her family and going on holiday to Turkey. She also enjoys meeting up with friends for a catch-up and a glass of wine or two.


If you would like to find out more about Church View, Lisa would be delighted to have an informal discussion with you to answer any questions and provide further information.