Victoria House Reviews (2)
Victoria House has a Review Score of 9.1 (9.083) out of 10, based on 2 reviews in the last 2 years. Over all time Victoria House has 2 reviews.
Review from Vanessa L (Mother of Resident) published on 15 July 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Bethan Evans, CEO at Victoria House
Thank you so much for your kind review. It is our absolute pleasure to be able to provide care and support for your daughter. This kind feedback will be shared with our team and I know that they will be grateful for you having taken the time to provide us with this. Many thanks.
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Treated with Dignity
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Review from Joan P (Mother of Resident) published on 17 June 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Bethan Evans, Managing Director at Victoria House
Thank you for your lovely review; which is very much appreciated. It is a pleasure for us to be able to support your son; who never fails to provide me with the loveliest smile whenever I visit. We will share this review with the team and they will be both delighted and appreciative for you taking the time to leave this review. Many thanks.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Overview of Review Score
The Review Score of 9.1 (9.083) out of 10 for Victoria House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.1 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.958 for Victoria House is calculated as follows: ( (23 Excellents x 5) + (1 Goods x 4) ) ÷ 24 Ratings = 4.958
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.125 Points relating to the number of positive Reviews for Victoria House is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 3 registered maximum number of service users is 0.6, which has been reached with 2 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.