White Rose Care Centre

White Rose Way, New Tredegar NP24 6DF
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9.8 44 Reviews
  • White Rose Care Centre, New Tredegar
White Rose Care Centre, in Gwent, is registered to offer residential and respite care for up older people in a calm and homely atmosphere set up to respect personal freedoms.

The centre is located in scenic surroundings, though residents also have a selection of quiet and social areas in which to spend their days and many activities to enjoy.

The well-being and nutrition of residents is a core part of the service, as care staff look to maintain high standards that contribute to a healthy care sector.

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Care Provided by White Rose Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jayne Coburn (Home Manager)
  • Admission Criteria
    • Local authority and private
    • Ages 55+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for White Rose Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,200
    • Self-Funded Residential Dementia Care £1,100 – £1,200
    • RESPITE Self-Funded Residential Care £1,100 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,200
  • (these prices are only a guideline, please contact White Rose Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open for visiting


  • Parking

  • Parking on site for all visitors


White Rose Care Centre Reviews (44)

Total of 44, showing 21-40
9.8

White Rose Care Centre has a Review Score of 9.8 (9.829) out of 10, based on 11 reviews in the last 2 years. Over all time White Rose Care Centre has 44 reviews.

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Review from F S (Daughter of Resident) published on 26 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would probably score higher, but due to covid restrictions, I haven't been able to visit Mum at the home, but have spoken to her at least twice a week and managed to facetime her twice. She looks really well, clean and tidy and seems happy. The staff are always happy and really nice to Mum. They are
very helpful if I have a query and I have no complaints. (The staff are doing their best in difficult circumstances).

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Review from Stephen A (Son of Resident) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Unfortunately, due to visiting restrictions with the Covid-19 pandemic, I have been unable to visit my mother inside the home. However, whenever we have contacted staff, we have been reassured that she has settled in well and is happy in her new environment. Every effort has been made for us to be able
to phone or video call my mother. We are pleased to say that my mother looks happy and well cared for. We have seen that she is taking part in activities with her photo posted on the care home's social media account for us to see. We have also received a letter from her, which included a photo. Catering must be excellent, as my mother has put on weight for the first time in years.

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Review from A W (Daughter of Resident) published on 23 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at the care home for nearly 12 months and the care is very professional and are always extremely helpful in every way. Cannot fault the service and care provided she is very happy which is the most important due to the friendly staff cannot thank them enough.

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Review from S J (Son of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring, well-run home that provides a very good level of service in a good environment.

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Review from Roy S (Brother-in-law of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When ever we visit the White Rose Care Home we are always made most welcome by the friendly and caring staff. The rooms and surroundings are always bright and spotlessly clean. Our relation is most happy here and very well cared for. This gives us great peace of mind.

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Review from Craig O (Grandson of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not wish for a better care home for my Nan to be living in. My Nan is always happy (which is a miracle lol). The care home is always kept extremely clean with friendly staff.

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Review from Graham D (Brother-in-law of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a visitor to one of the residents, I found the care home standard excellent. The staff very helpful and polite.

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Review from Paul P (Son of Resident) published on 11 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at White Rose New Tredegar for seven months. My wife and I are so pleased that there was a vacancy available for mam when we called in to see the manager and the Home. The staff are lovely, so nice with everyone, polite and welcoming. The way staff interact with people reflects a
patient and caring manner, the manager is marvellous and so professional. The Home is always clean and there are no odours present, which, again is a credit to the staff and management. My daughter and I visited one day when there was an entertainer present; staff joined in and made it a special occasion for everyone.
Since my mother moved into White Rose she has put on some weight (which was needed), she always looks clean and well dressed. There are photographs of meals to make it easier for some people to choose and they all look very appetising. When its time for a cuppa there is always a biscuit tin or cake tin passed around for everyone. Visitors are also offered.
Thank you everyone.

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Review from Peter J (Son of Resident) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at White Rose Care Centre are excellent. Nothing is too much trouble. My mother gets first-class care here and enjoys herself.


Food also appears very good with a wide selection of meals.


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Review from Joyce D (Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently moved into White Rose Care Home and I cannot believe how lucky I am. I don't feel lonely and nervous no more.

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Review from Steve M (Regular Volunteer) published on 8 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is friendly and clean and a credit to the home manager. Staff are very helpful and welcoming and the food is lovely.

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Review from Amanda H (Granddaughter of Resident) published on 12 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is currently a resident at White Rose. The care that my nan receives from the care staff is outstanding, my nan is treated with respect and dignity at all times. The staff always make us feel welcome when we visit and are always polite and courteous at all times. My nans needs are met to a very
high standard and nothing is a problem for the staff who always act in a highly professional manner at all times. The manager is lovely and the running of the home is excellent where care staff members have been carefully handpicked by the manager which I find important as myself and my family know my nan is in safe hands in regards to her stay at White Rose. At each visit my nan looks lovely, cared for and, most importantly, happy and content. I would highly recommend this lovely home, it's just simply the best. Myself and my family would like to give a huge thank you to all the hard working care staff and the lovely manager for making my nans time so enjoyable and pleasurable at White Rose.

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Review from Lynne C (Daughter of Resident) published on 4 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have both been in White Rose for nearly a year now. The staff are fantastic in all departments, nothing is ever too much trouble. My dad has dementia and is treated with the care and support he needs even when his behaviour isn't at its best. My mum will tell you herself she is happy and
enjoys the outings and activities offered.

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Review from Peter D (Son of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the first time at visiting White Rose Care home in October 2017, to investigate if the care home could accommodate dad's needs, the management, carers and kitchen staff have all been welcoming, offering professional advice, comfort and assistance. Even during the initial weeks when dad was not
at his best in behavioural terms, the staff were patient and understanding, offering a calming influence in respect of my concerns. Dad can be very demanding at times, awkward and stubborn, but he does appear more contented and settled. This undoubtedly has been achieved by the patience and attitudes of all staff.

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Review from Theresea G (Daughter of Resident) published on 25 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents were residents in White Rose Care Centre. My dad, who had dementia, passed away in January. Both my parents had lived there for three years. The compassion and care the staff show, not just to the residents but to their families too is so greatly appreciated by us all. The staff are
like an extended family and we as a family appreciate how lucky we are that our parents have been so well cared for there.

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Review from Audrey R (Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On arrival to the care home, you are met with lovely surroundings which are well kept. On entering the home, you can see instantly that the home is clean. The staff are more than accommodating on every visit. The staff are caring with all the residents and this comes over in positives actions that are
clear to see. Residents are kept occupied by a range of activities throughout the day and really enjoy them. The activity coordinator should be highly valued.

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Review from Linda G (Daughter of Resident) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at White Rose are brilliant, nothing is too much trouble for them. They love my mother and see to all her needs.

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Review from D L (Daughter of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at White Rose for just over a year. She is very happy there which makes me happy. The staff are all very lovely and caring and can't do enough for you when you are there.
It is always a pleasant atmosphere when you walk in and it feels very homely.
The residents have great
trips out shopping etc. Mam always tells us that she feels safe, being treated with dignity and respect.

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Review from K P (Friend of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I call to see my friend at White Rose Care Centre every Tuesday afternoon. She is always clean and well dressed for the environment. I sometimes take her out for a coffee and cake. She is clearly well cared for and gets on well with other residents and all the staff. The staff are always respectful
to my friend and the other residents and I have no concerns about my friend at White Rose Care Centre.

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Review from Catherine R (Daughter of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in the home for 2.5years now. The staff are very friendly, from senior staff to maintenance personnel.
They keep me up to date on all doctor and nurse visits to my father.
The care he receives is second to none, he is always clean and well fed.
The staff are very supportive
towards my family and me, a shoulder to cry on. A great home, it must be because my dad wouldn't be in there if it wasn't.

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Current Review Score: 9.8 (9.829)

Overview of Review Score

The Review Score of 9.8 (9.829) out of 10 for White Rose Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.829 for White Rose Care Centre is calculated as follows: ( (109 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 129 Ratings = 4.829

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for White Rose Care Centre is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

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Shah Seehootoorah

Job Title: Managing Director

Joined: 2021

Shah has worked within the care industry for many years, being part of an extended family business. Previously working as an accountant and auditor joined his mother's care group to be a registered manager for numerous homes in the Bristol area. Shah has experience in managing takeovers and turnaround following acquisitions.


In 2021 Shah and his wife Nicky completed the acquisition of White Rose.


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Jayne Coburn

Job Title: Registered Manager

Joined: 2013

Jayne has managed White Rose for 9 years and has successfully created a highly respected care home in the gwent area.