Tregwilym Lodge Nursing and Residential Home

146/152 Tregwilym Road, Rogerstone, Newport NP10 9YJ
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9.5 18 Reviews
  • Tregwilym Lodge Nursing and Residential Home, Newport
Tregwilym Lodge Nursing and Residential Home provides residential care and nursing in the Rogerstone area of Newport in Wales.

The home aims to provide residents with a life that is as normal as possible, given their individual health and care needs.

To achieve this aim, person-centred care is delivered that will enable residents to live as independently as possible.

Residents rights are protected at all times, especially with regards to privacy, dignity and giving people the opportunity to make their own choices.

The home strives to provide the highest quality of care in the best possible surroundings.

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Care Provided by Tregwilym Lodge Nursing and Residential Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Tregwilym Lodge Ltd
  • Person in charge
  • Toni Reid-Chesworth (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (67)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2009

Funding & Fees Guide for Tregwilym Lodge Nursing and Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Limited parking available


Tregwilym Lodge Nursing and Residential Home Reviews (18)

9.5

Tregwilym Lodge Nursing and Residential Home has a Review Score of 9.5 (9.493) out of 10, based on 17 reviews in the last 2 years. Over all time Tregwilym Lodge Nursing and Residential Home has 18 reviews.

Overall Experience

  • 13
  • 4
  • 0
  • 0
  • 1

Date Published

18
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Review from J F (Great-Niece of Resident) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

General care overall seems to have been good. The activities team are so friendly and the office staff have been helpful. On the whole, the carers have been very good, especially given the way they are treated by some patients. The rooms are ok but in all fairness, I can see improvements are ongoing
at the home so I think things are improving constantly.

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Review from D S (Daughter-in-law of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall no major issues with Tregwilym Lodge. The carers and management are very good and helpful regarding any medical and admin issues. The food standard is good. If I have an issue, it is with the care of laundry.

Reply from Toni Reid-Chesworth, Registered Home Manager at Tregwilym Lodge Nursing and Residential Home

Thank you for taking the time to leave a review. I sincerely apologise for any dissatisfaction you experienced with our laundry service. Please be assured that I will look into this matter to ensure there are no further concerns. Your feedback is invaluable in helping us improve our services, and I appreciate you bringing this to my attention.


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Review from P H (Wife of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ticked excellent in every box, that's what you all are. Above and beyond. Your care and respect to my husband was first class, also the kindness at all times to me and my family. I can't thank you enough. Kind regards.

Reply from Toni Reid-Chesworth, Registered Home Manager at Tregwilym Lodge Nursing and Residential Home

Thank you for your kind words; they are very much appreciated. Many thanks.


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Review from Kerry G (Daughter of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Tregwilym Lodge now for just over a year. When she came her right leg was very ulcerated with a deep open wound. The team treated it with a mixture of some compression dressings etc. and dressing and cleaning. Through their continuous hard work Mum's leg is now completely better,
which it had not for about six years. Thank you all, you've done an amazing job, and Mom is now out of pain. Many thanks.

Reply from Toni Reid-Chesworth, Registered Home Manager at Tregwilym Lodge Nursing and Residential Home

Thank you for your kind words; they are very much appreciated. Many thanks.


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Review from Sharon L (Daughter of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit, planned or unplanned, the home is always very clean and welcoming. Regular activities are planned to stimulate and motivate residents and to enable them. My Dad is always treated with care, understanding and compassion and his 1:1 nursing and emotional needs are met. All staff are
really engaged and enthusiastic to provide a lovely atmosphere. Communication via social media and Newsletters is regular and re-assuring. Management have always responded promptly to any queries. Residents are treated as individuals and they are respected as people. I'm always made to feel welcome and actually part of the team when invited on a walk with Dad and other residents. Outings are always in small numbers to provide fun, care and support. Living far away, I really feel Dad is safe, cared for happy as is possible in a situation where he needs 24-hour care. From the laundry staff, to carers, nursing staff, activities co-ordinators and office/management, Tregwilym Lodge goes beyond. Thank you.

Reply from Toni Reid-Chesworth, Registered Home Manager at Tregwilym Lodge Nursing and Residential Home

Thank you for your kind words; they are very much appreciated. Many thanks.


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Review from J G (Wife of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was accepted into this home after months in hospital for nursing care. He deteriorated and lost weight in hospital. Within days of being in the home, my husband is getting stronger physically and mentally. He is being washed and dressed daily instead of being in pyjamas. He is responding
to staff and smiling. He has started eating without help and enjoying his food. The residents are constantly being given hot and cold drinks and biscuits. There is a high level of caring and residents are always clean and tidy.

Reply from Toni Reid-Chesworth, Registered Home Manager at Tregwilym Lodge Nursing and Residential Home

Thank you for your kind words; they are very much appreciated. Many thanks. Registered Home Manager.


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Review from D W (Brother-in-law of Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife and I visited my brother-in-law following the passing of his wife. We were very impressed by the genuine care and concern of him. He seemed happy and contented although confused by his dementia.
Thank you.

Reply from Toni Reid-Chesworth, Registered Home Manager at Tregwilym Lodge Nursing and Residential Home

Thank you for your kind words; they are very much appreciated. Many thanks. - Registered Home Manager.


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Review from A W (Sister of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a very positive experience dealing with the staff at Tregwilym Lodge. Very nice people, very friendly and caring.

Reply from Toni Reid-Chesworth, Registered Home Manager at Tregwilym Lodge Nursing and Residential Home

Thank you for your kind words; they are very much appreciated. Many thanks.


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Review from Sharon S (Daughter of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff - from the manager, entertainment team, carers, hospitality and anyone else, always gives 110%. My mother receives care above and beyond my expectations. 24-hour access, constant communication - all problems, big or small are dealt with in a quick time scale. Caring, considerate and highly
efficient team. In my opinion, no improvement needed as all perfect.

Reply from Toni Reid-Chesworth, Registered Home Manager at Tregwilym Lodge Nursing and Residential Home

Thank you for your kind words; they are very much appreciated. Many thanks.


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Review from Colin P (Son of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother has had to transfer from residential to nursing care.
I am struck by how warm and welcoming the staff are. I am always greeted by a smile and a wave. The best way to describe the home is vibrant, fun, professional and compassionate. Check out their Facebook page to see the sort of
things they do.
My mother’s health is very poor but I am confident that she is getting excellent care and the staff cares about her well-being. I have pointed out to the management of the home that in addition to focusing on my mother, the attitude, behaviour and communication of the staff is helping me at a very difficult time.
I am very impressed with how I can pop into the home at any time day or night and I can meet with nursing staff to discuss my mother’s health and needs.
I confirm that the excellent review by statutory bodies reflects my experience of the home.
Moving my mother to the home was the right decision.

Reply from Toni Reid-Chesworth, Registered Home Manager at Tregwilym Lodge Nursing and Residential Home

Thank you for your kind words; they are very much appreciated. Many thanks.


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Review from M B (Son of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy place but needs updating in some rooms. Staff very helpful and friendly. More useful activities required.

Reply from Toni Reid-Chesworth, Registered Home Manager at Tregwilym Lodge Nursing and Residential Home

Thank you for your kind words, they are very much appreciated. Many thanks, Registered Manager.


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Review from Ann H (Daughter of Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident of Tregwilym Lodge for over a year before she passed away in March. Myself and my family will always be truly grateful to the staff for the way she was looked after. Nothing was ever too much trouble for them, even when she wasn't being particularly cooperative. The house is always
clean and smells nice. The staff took her on so many days out I can't remember them all, Castle Bingo, Barry Island, Cafes for lunch, walks in the park, Cwmbran Community Farm, the Tregwilym Arms Non-alcoholic bar and paddling pool in the garden, just to name a few. They also had a lot of visits from entertainers, singers, animals (though I'm not sure about the tarantula), and the staff were always doing things to keep the residents entertained, bingo, dancing, making pancakes, gardening etc. Thank you everyone for looking after my mum so well.

Reply from Toni Reid-Chesworth, Registered Home Manager at Tregwilym Lodge Nursing and Residential Home

Thank you for your kind words, they are very much appreciated. Many thanks.


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Review from Wayne D (Husband of Resident) assisted by family/friend published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff who are very polite. The home always smells clean and tidy. My wife is always treated with dignity and respect. I always feel welcomed on entry. Management are very approachable. The kitchen always accommodates my wife's dietary needs. There are always activity events going on which
I am happy to volunteer for.

Reply from Toni Reid-Chesworth, Registered Home Manager at Tregwilym Lodge Nursing and Residential Home

Thank you for your lovely feedback, it is really appreciated. Kindest Regards.


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Review from Jennifer H (Wife of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All very welcoming. Nothing is too much trouble when asking for anything. Always clean. Wonderful activities but he does not always join in. I have nothing to complain about.

Reply from Toni Reid-Chesworth, Registered Home Manager at Tregwilym Lodge Nursing and Residential Home

Thank you for your lovely feedback, it is really appreciated. Kindest Regards.


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Review from T P (Daughter of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience so far with the care home has been very good. Staff very friendly and helpful. The home itself very clean and airy. Food is to a good standard.

Reply from Toni Reid-Chesworth, Registered Home Manager at Tregwilym Lodge Nursing and Residential Home

Hello, thank you for your lovely feedback, it is really appreciated. Kindest Regards, Toni Reid-Chesworth


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Review from Laura M (Niece of Resident) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tregwilym Lodge rediscovered my uncle’s smile. During a time when his mind and body started to fail him, the staff in the Home found things he could do that made him happy. This included trips out like the cinema and bingo, to activities in the Home like making bird food cakes and playing games with
the carers. Care was taken to ensure that activities were accessible and he felt like part of the family in the Home. Whenever there was a change in his health and support needs they contacted the family straight away. I would highly recommend Tregwilym Lodge to anyone looking for somewhere to care for their loved one. When your loved one’s care needs are too much to be handled at home you want them to end up somewhere like Tregwilym Lodge. They treat residents as individuals cater to their needs with love and care, and create the home environment away from home.

Reply from Toni Reid-Chesworth, Registered Home Manager at Tregwilym Lodge Nursing and Residential Home

Thank you for your lovely feedback, it is appreciated. Kindest Regards.


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Review from Ryan D (Grandson of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Unfortunately, the rumours of terrible care, unsympathetic staff and just an overall bad experience were all true. If you care for your loved ones and still want them to live as full of a life as possible, do not bring them here. The higher management was extremely rude and unsympathetic and it bordered
on bullying. They were stopping my Nan enjoying her life. She was brought food which was just left on the side in her room, knowing full well that Nan cannot feed herself. Nan was left to sit in her hot room when staff left faeces all in her toilet and they failed to clean Nan up afterwards. The smell was quite unbearable, so I dread to think how long the staff left her like that. We were complaining about the lack of activities, and when the clinical manager went through the activities report, she reported Nan engaging with the activity staff. Nan was not even in the home at the time of the activity.

Reply from Brian Rosenberg, Director at Tregwilym Lodge Nursing and Residential Home

We are very disappointed to read this review, which is neither accurate nor reflective of the circumstances or services we have provided. Whilst the staff and management attempted to work with the family over the placement, this proved to be not possible and the Care Home had to refer the whole matter to Safeguarding for resolution and therefore we cannot comment further as the matter is in process. We are, however, prepared to engage with the family for explanation on each and every allegation of poor practise and poor service, but the comments and ratings as stated are unacceptable and defamatory.


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Review from Louise M (Daughter of Resident) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to thank all the staff who put on the cream tea yesterday for Mother's Day. Myself and my daughter had a lovely time, spending quality time with Mum who looked happy that we were there with her. Please pass on our thanks to the manager and staff. Thank you once again.

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Current Review Score: 9.5 (9.493)

Overview of Review Score

The Review Score of 9.5 (9.493) out of 10 for Tregwilym Lodge Nursing and Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.493 for Tregwilym Lodge Nursing and Residential Home is calculated as follows: ( (142 Excellents x 5) + (43 Goods x 4) + (6 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 203 Ratings = 4.493

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tregwilym Lodge Nursing and Residential Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (4)

Toni

Toni Reid-Chesworth

Job Title: Registered Manager

Joined: 2021

I am a qualified Nurse with years of nursing experience, I have managed Nursing homes for over 8 years. I have worked for Tregwilym Lodge since October 2021. I have an amazing team, who are dedicated to our residents and go above and beyond to ensure they are looked after.


Please visit our website to meet the rest of the management team.


If you would like to arrange a viewing please call or email.


We look forward to hearing from you.


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Rhiannon Murrell

Job Title: Clinical Manager

Joined: 2022

Rhiannon is a registered Nurse with over 20 years experience in nursing and 5 years experience in clinical management. She has worked at Tregwilym Lodge since October 2022.


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Magda Kowalska

Job Title: Training Manager

Joined: 2012

Magda is PGCE qualified, with 8 Years experience in training and development. She has worked at Tregwilym Lodge since 2012.


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Victoria Welton

Job Title: Office Manager

Joined: 2023

Victoria has over 10 years experience working in Care Homes and has worked in Office Management for the past 5 years. Victoria has worked at Tregwilym Lodge since 2023


Frequently Asked Questions about Tregwilym Lodge Nursing and Residential Home

What types of Care is Tregwilym Lodge Nursing and Residential Home registered for?

Older Person Care, Dementia, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Tregwilym Lodge Nursing and Residential Home provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Tregwilym Lodge Nursing and Residential Home have?

There are 67 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Tregwilym Lodge Nursing and Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Tregwilym Lodge Nursing and Residential Home to the centre of Newport?

2.6 mile(s) as the crow flies, distance by road may be significantly further.