Arthur Jenkins Residential Home

Coed Cae Road, Blaenavon, Pontypool NP4 9PP
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9.7 51 Reviews
  • Arthur Jenkins Residential Home, Pontypool
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Care Provided by Arthur Jenkins Residential Home

  • Type of Service
    • Residential Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 29 Service Users
  • Primary Care Categories
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Other Care Provided
  • Own GP if required

Good to Know

  • Owner
  • Spectrum Healthcare Gwent Ltd
  • Person in charge
  • Jane Saunders (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (29)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Arthur Jenkins Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Wheelchair Access
  • Parking

  • Own car park onsite


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Arthur Jenkins Residential Home Reviews (51)

Total of 51, showing 1-20
9.7

Arthur Jenkins Residential Home has a Review Score of 9.7 (9.740) out of 10, based on 20 reviews in the last 2 years. Over all time Arthur Jenkins Residential Home has 51 reviews.

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Review from Alison C (Daughter of Resident) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum recently spent a few weeks here for respite and I feel she received excellent care and support.
She was welcomed by all members of staff on arrival and staff took time to go through all our concerns with them. I was happy leaving her there as I felt confident all her needs were going to be met.
During
her stay, she had a few trips out and whenever I phoned staff liaised well with me.

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Review from Pearl K (Niece of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were delighted that my aunt has settled so well in the care home. The staff are so caring and efficient and were genuinely helpful and kind towards the residents. It is very reassuring for the families of the residents that the people are happy and settled in a very happy and caring environment.

Reply from Jane Saunders, Manager at Arthur Jenkins Residential Home

We would like to thank you for your comments; I will pass this information on to my team.


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Review from Phillip F (Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my second visit and it was just as good as my last visit. The staff are very polite, conscientious, very caring.
The food excellent always well presented a different variety. The home itself is well presented just like being at home. There is a variety of activities for residents throughout
the week to do. Enjoyed the karaoke with the other residents. The care and support was excellent during my stay.

Reply from Jane Saunders, Manager at Arthur Jenkins Residential Home

We are very pleased you enjoyed your second stay with us, we hope to see you again in the future, I will pass your comments onto my team.


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Review from Lesley J (Sister of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, my sister is very happy at Arthur Jenkins Care Home.
Activities are very good, keeping residents active and alert.

Reply from Jane Saunders, Manager at Arthur Jenkins Residential Home

We are so happy your sister is happy here at Arthur Jenkins, I will pass your comments on to my team.


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Review from J D (Wife of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found Arthur Jenkins very accommodating as I was struggling to find respite for my husband and as they don't normally do respite as it is residential, they were very kind in helping me out with this. I am very grateful to them for this.

Reply from Jane Saunders, Manager at Arthur Jenkins Residential Home

We would like to thank you for your comments, I will pass the message to my team


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Review from B P (Friend of Resident) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were welcomed on our first visit. The staff are all very friendly. We are amazed at the amount of activities that are organised, there is always something going on.
The place is always very clean, as is the person we visit.
We've visited a few care homes in the past but this is by far the best.

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Review from Angela T (Daughter of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Arthur Jenkins Home is absolutely excellent. The attention paid to all residents the variety of activities and excursions is unbelievable. All the residents are happy and very well cared for.
Staff are always helpful and willing to discuss any concerns and issues you raise.

Reply from Jane Saunders, Manager at Arthur Jenkins Residential Home

I would like to thank you for the lovely comments, I will pass this review on to my team.


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Review from Carol J (Daughter of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam settled into Arthur Jenkins straight away. With their smiles, kindness and patience projected from the get-go.
The staff are amazing, constantly there on standby ready to help, if any falls/needs etc.
Daily activities are wonderful, from exercises, singing, singers, planting children drawings
and alpacas, “oh yes wowee” what a week she had.
The food she enjoyed and the whole experience was fabulous, she had a wonderful holiday. If you needed anything you only had to ask.
I gave 5 stars because I had a very happy mother to pick up and bring home.
Huge thank you to the manager and all your staff at Arthur Jenkins. See you next time.
Love from all the family.

Reply from Jane Saunders, Manager at Arthur Jenkins Residential Home

I would like to thank you for your lovely comments, I will pass your comments on to my team. It was a pleasure having your Mam with us, hope we see her again soon.


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Review from Ray H (Husband of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife went firstly on respite care, her health has improved dramatically since arriving at the home to the result she now wants to become a permanent resident. The team and everyone at the care home are excellent. Thanks for all your superb care.

Reply from Jane Saunders, Manager at Arthur Jenkins Residential Home

I would like to thank you for your comments, we are so pleased to see your wife's improvement and hope this continues. I will pass your comments onto my staff team.


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Review from Lyndon P (Son of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall pretty good from what I have seen.

Reply from Jane Saunders, Manager at Arthur Jenkins Residential Home

We would like to thank you for your comments, I will pass these on to my team.


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Review from J S (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Arthur Jenkins Care Home were excellent and made Mum and I very welcome, nothing was too much trouble. Mum stayed for 2 weeks of respite and enjoyed the activities and trip out. It was the most positive experience Mum has had of respite since her decreased mobility meant a loss of independence.
She was treated with warmth and consideration and I enjoyed peace of mind that she was well looked after.

Reply from Jane Saunders, Manager at Arthur Jenkins Residential Home

We would like to thank you for your kind comments, I will ensure these are passed on to my team.


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Review from Robin L (Son-in-law of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A visit to Arthur Jenkins Care Home for the residents' Christmas party. It was a joyful occasion with particularly good catering and decorations. A great deal of care went into the arrangements.

Reply from Jane Saunders, Manager at Arthur Jenkins Residential Home

We were so pleased that you attended our Christmas party, thank you for your kind comments, I will pass these on to my team.


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Review from J L (Granddaughter of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, warm, caring environment. The staff really care! The limitations of the building and lack of en-suite facilities are the only negatives.

Reply from Jane Saunders, Manager at Arthur Jenkins Residential Home

We would like to thank you for your kind comments, I will pass these on to my staff.


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Review from Nicola P (Daughter of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute you walk in the door, the Arthur Jenkins home in Blaenavon is warm and welcoming. The manager and her fantastic team cannot do enough to help to make Mam, and all her visitors, feel comfortable and relaxed.
The home is now beautifully decorated for Christmas and there are loads of Christmas-related
activities going on.
It's always a pleasure to visit Mam there and even more wonderful to be able to share the experiences of all the activities on offer with her.
Mam is happy and content there and that gives us peace of mind. We feel comfortable asking questions and everyone goes out of their way to give us clear answers.
Fabulous teamwork and caring - everyone goes above and beyond!

Reply from Jane Saunders, Manager at Arthur Jenkins Residential Home

I would like to thank you for your lovely comments, we always enjoy having families being involved with our activities and social events, I will pass on your comments to my team.


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Review from N W (Respite Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff, mostly locals. The cook catered for my Coeliac (gluten-free) brilliantly. Nothing was too much trouble. Looked after well. The only downside, the room could have been warmer.

Reply from Jane Saunders, Manager at Arthur Jenkins Residential Home

Thank you for your comments; I will pass these onto my staff team.


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Review from Beryl J (Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had no problem.

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Review from Rosemary O (Daughter of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live abroad so only get to visit once a year. I would describe the facility as excellent with the care that Mum received second to none. Interaction between staff and residents is great. Mum is happy which is all we could wish for. Please keep up the great work.

Reply from Jane Saunders, Manager at Arthur Jenkins Residential Home

I would like to thank you for the lovely comments, I will pass these onto my team.


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Review from Beverley B (Niece of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is lovely. Wonderful carers looking after my uncle.

Reply from Jane Saunders, Manager at Arthur Jenkins Residential Home

I would like to thank you for your comments, I will pass this on to my team at Arthur Jenkins.


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Review from Beth J (Relative of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, friendly and caring home. Staff are always welcoming and make an effort to make both residents and visitors laugh.
There are always activities going on, multiple times per week.

Reply from Jane Saunders, Manager at Arthur Jenkins Residential Home

We would like to thank you for your comments, I will pass this on to the team at Arthur Jenkins.


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Review from J S (Daughter of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arthur Jenkins is a peaceful, caring home with an extremely clean environment. Staff are caring, professional and friendly. There are plenty of social activities for residents daily.

Reply from Jane Saunders, Manager at Arthur Jenkins Residential Home

Thank you for your lovely review. It will be passed on to the staff at Arthur Jenkins.


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Current Review Score: 9.7 (9.740)

Overview of Review Score

The Review Score of 9.7 (9.740) out of 10 for Arthur Jenkins Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.740 for Arthur Jenkins Residential Home is calculated as follows: ( (179 Excellents x 5) + (44 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 231 Ratings = 4.74

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Arthur Jenkins Residential Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Frequently Asked Questions about Arthur Jenkins Residential Home

What types of Care is Arthur Jenkins Residential Home registered for?

Older Person Care, Learning Disability & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Arthur Jenkins Residential Home provide?

Own GP if required is an additional type of care provided.

How many Rooms does Arthur Jenkins Residential Home have?

There are 29 Single Rooms.

What are the Facilities & Services at Arthur Jenkins Residential Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only & Gardens are some of the Facilities & Services.

How far is Arthur Jenkins Residential Home to the centre of Pontypool?

5.7 mile(s) as the crow flies, distance by road may be significantly further.