Arthur Jenkins Residential Home

Coed Cae Road, Blaenavon, Pontypool NP4 9PP
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9.7 51 Reviews
  • Arthur Jenkins Residential Home, Pontypool
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Care Provided by Arthur Jenkins Residential Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 29 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Owner
  • Spectrum Healthcare Gwent Ltd
  • Person in charge
  • Jane Saunders (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (29)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Arthur Jenkins Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
  • (these prices are only a guideline, please contact Arthur Jenkins Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Wheelchair Access
  • Parking

  • Own car park onsite


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Arthur Jenkins Residential Home Reviews (51)

Total of 51, showing 21-40
9.7

Arthur Jenkins Residential Home has a Review Score of 9.7 (9.740) out of 10, based on 20 reviews in the last 2 years. Over all time Arthur Jenkins Residential Home has 51 reviews.

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Review from Karen P (Daughter of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum settled very well during May 2022. She has continued to thrive since then. She receives excellent care and support from the staff team. Mum enjoys the humour and friendliness of the staff. Mum is very complimentary about her one-to-one key worker. She very much enjoys the activities that are organised
and loves going out on trips. Food is plentiful and delicious.

Reply from Jane Saunders, Manager at Arthur Jenkins Residential Home

I will pass your lovely comments on to my staff team.


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Review from Stephen D (Son of Resident) published on 28 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Would not keep my dog in this place. Dirty, small rooms, staff smoking near rooms, smoke coming in open windows, other residents walking into rooms, noise level over the top. How do they justify a price of £1030 pounds per week? If this home was in Newport they would only charge £700 per week, why?

Reply from Carolann Jones, Executive PA at Arthur Jenkins Residential Home

We are very sorry to hear about your experience and we will look into your comments as a matter of urgency. We will work with our partners to work through your concerns.


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Review from Karen B (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They (the staff) take a genuine interest in the residents. There is always someone well qualified on duty. They all seem very well informed. Interest and care is shown on individual health issues. I love the cheery manner of the staff (especially in the kitchen). Visitors are always offered a drink
or more. Very special moments like birthday cakes made with care!

Reply from Carolann Jones, Executive PA at Arthur Jenkins Residential Home

Thank you for your lovely review. We are pleased that you are happy with the standard of care in Arthur Jenkins.


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Review from Nigel B (Son of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always get a warm and friendly greeting from the management when visiting. The staff are always on hand and readily there to answer questions. Mother is treated with respect and it's a comfort to know Mother is well looked after and safe from harm.

Reply from Carolann Jones, Executive PA at Arthur Jenkins Residential Home

Thank you for your lovely review, we are pleased that you are happy with the way your mum is looked after.


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Review from C E (Daughter of Resident) published on 24 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's health and welfare is the home's first priority. I know that my mother is cared for by all the wonderful staff. Every effort is taken to make sure that every occasion is celebrated. Can't wait to see how the Queen's Jubilee will be marked. Thank you to all staff for your love and care.

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Review from A F (Son of Resident) published on 23 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found the staff at Arthur Jenkins to be very considerate and attentive to the needs of my father. The cleanliness of the unit is first class. They always keep the family informed.

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Review from Hayley G (Daughter of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad is very well looked after all his needs are taken care of. He enjoys the food and they have good entertainment going on in the home which my Dad seems to love attending. The staff in the home go above and beyond in the way they carry out their care. Me and my family can rest easy knowing he is
well taken care of.

Reply from Carolann Jones, Executive PA at Arthur Jenkins Residential Home

Thank you for your lovely comment. It will be passed on to all the team at Arthur Jenkins.


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Review from J L (Daughter of Resident) published on 13 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, considerate, lovely staff who always act in the best interests of individual residents and residents as a group.
Can overcome tricky situations that involve careful handling and turn 'a negative situation' prior to entry, into a positive outcome.
Can help resolve problematic situations in the
best interests of residents.

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Review from Miriam T (Friend of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely care home. First thing you notice when you walk through the doors is that it does not in any way smell of urine which I have noticed in other homes. The staff are all welcoming and friendly which is very nice. They decorate the lounge for Valentine's Day, St David's, which of course I could only
see from the outside with covid rules, but the windows looked fabulous.

Reply from Carolann Jones, Executive PA at Arthur Jenkins Residential Home

We would like to thank you for your lovely comments. We will share them with our colleague team.


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Review from G P (Daughter of Resident) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at this residential home are all very caring and are amazing with all the residents. My mother has been in there a while and whilst there they have looked after her with great care and attention. The staff interact with the residents and keep them entertained and during the summer months,
the residents are taken out on trips. The rooms are kept clean and tidy every day and my mother always looks clean and tidy with coordinating outfits.

Reply from Charlotte Whitney, Head of Strategy, Planning and Communications at Arthur Jenkins Residential Home

Thank you so much for your kind words - the team work as one family and your comments mean so much to us.


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Review from G F (Daughter of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in the home since November 2018. I was quite apprehensive about him going in there but the care he receives is excellent. Dad always looks clean and shaved. They go on trips and have regular entertainment. He is happy and content. I would thoroughly recommend Arthur Jenkins to anyone.

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Review from J G (Son-in-law of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good food. Excellent care staff.
My mother-in-law is kept very clean and is very happy and eats well.
All is perfect.

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Review from Amanda P (Granddaughter of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They provide excellent care to everyone in the care home. The staff are amazing and very polite to everyone and I can't fault anything, they are all amazing.

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Review from Stephen J (Son of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good, always helpful.

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Review from Sue W (Niece of Resident) published on 29 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in the Arthur Jenkins for two months. We came from Alberta Canada to visit her. The care she is receiving is second to none. The management and staff are loving and caring. They are quick to respond to any needs she may have and sending for the doctor when necessary. Our minds are much
relieved being so far away.

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Review from Susan T (Daughter of Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole experience of having a close relative in care has been one of care, thoughtfulness, support, friendship but of the whole family. We have been so appreciative and grateful of this through recent difficult times.

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Review from Gillian H (Daughter of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend the Arthur Jenkins very highly. The staff are fantastic. Not only do they care for my father but they treat us with very high regard. The food is second to none. The home is very clean and the atmosphere is very relaxed and friendly. Nothing is too much trouble for the staff and management.
We can't give enough thanks to everyone involved.

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Review from Veronica P (Friend of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly.

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Review from Christine P (Friend of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel the home has been most welcoming and caring to all. They are treated very well and every attention to detail is given. This is one of the best homes I have visited.

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Review from A G (Son of Resident) published on 28 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found that all staff have the residents' care and well being at the forefront of what they do. They are courteous to both residents and their visitors. The environment is clean and well presented.

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Current Review Score: 9.7 (9.740)

Overview of Review Score

The Review Score of 9.7 (9.740) out of 10 for Arthur Jenkins Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.740 for Arthur Jenkins Residential Home is calculated as follows: ( (179 Excellents x 5) + (44 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 231 Ratings = 4.74

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Arthur Jenkins Residential Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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