Cwmbran House Care Home

Five Locks Road, Pontnewydd, Cwmbran NP44 1AP
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9.3 34 Reviews
  • Cwmbran House Care Home, Cwmbran
Cwmbran House is one of the highest-rated care homes in Cwmbran, as reviewed by residents and their families.

Cwmbran House Care Home is a purpose-built single-storey care home for over 65s in Pontnewydd, Cwmbran. It has 56 bedrooms across three separate living areas, all alongside the Monmouthshire and Brecon Canal. The team focus on giving a great quality of life to people, whatever their abilities and needs are.

One wing is for specialist dementia care and the remaining two rooms are for the care of physically dependent older people. Two of the wings contain a lounge and dining area with a fully fitted kitchen and the other wing is comprised of 3 dining areas joined to individual rooms.

The team of specially trained colleagues provide tailored care to all of the residents, including those living with dementia.

Privacy of individuals is all important to the home, with the provision of locking doors and furniture. The majority of bedrooms are en-suite and some have adapted bathrooms.

Chefs provide a daily menu of tasty and nutritious meals. Special dietary requirements are taken into account.

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Care Provided by Cwmbran House Care Home

  • Type of Service
    • Residential Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 56 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Lynne Woodrow (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (56)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006
    • Number of floors: 1

Funding & Fees Guide for Cwmbran House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority

  • If you would kindly ring our service in Cwmbran House we will be able to discuss our fees for Residential and Dementia care.

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Cwmbran House Care Home Reviews (34)

Total of 34, showing 1-20
9.3

Cwmbran House Care Home has a Review Score of 9.3 (9.283) out of 10, based on 9 reviews in the last 2 years. Over all time Cwmbran House Care Home has 34 reviews.

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Review from A P (Daughter of Resident) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cwmbran House Care Home has provided our mother with a safe place to live for the past 10 months. Mum has dementia and has the space to walk around as the corridors are long which gives her freedom and a certain amount of independence. The garden which is accessible from the communal room is wonderful
during winter and summer and provides a safe space. As a family, we are very pleased with mum's care and I could recommend this care home.

Reply from Carolann Jones, Customer Engagement Lead at Cwmbran House Care Home

Thank you for your lovely review. We will pass your comments onto the colleague team. We are pleased that your mum has settled in well at Cwmbran House.


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Review from Louise D (Relative of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative is treated with great kindness and respect, all the staff seem to genuinely care about the residents. Family members are made welcome at any time and are contacted immediately regarding any issues.

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Review from H D (Son of Resident) published on 26 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad took a while to settle in but he has now been here for several months and is very happy. The staff are kind, courteous and always helpful. The food/restaurant is first class.

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Review from C L (Daughter-in-law of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased that my mother in law has such good care.

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Review from B L (Husband of Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care beyond anything we believed possible, the whole care team beams smiles all day long. It's evident you all truly "care".
Thank you for everything you do to make the people you care for lives better.

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Review from L B (Daughter of Resident) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Cwmbran House as my mother always loved gardening and the resident's rooms are situated so each has a view of well-maintained gardens and use of same in good weather.
The home is clean and organised with a friendly atmosphere.
Importantly, the staff is very professional; equally essential,
residents are treated with kindness, thoughtfulness, patience, and respect. (Plus plenty of fun).
Families are welcomed at any time which is hugely reassuring, with any enquiries I have made being answered promptly and with care.
I have witnessed many fun-filled activities taking place, seen that birthdays are remembered, and have heard from more than one resident that the food is good too.
12 months on, I am so thankful we made the right choice for my mother, who is very happy here and would recommend Cwmbran House unreservedly.

Reply from Carolann Jones, Customer Engagement Lead at Cwmbran House Care Home

Thank you for your lovely comments, they will be passed on to the team at Cwmbran House.


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Review from S B (Son of Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been at Cwmbran House Residential Care Home for nearly 2 years and most of the staff are very attentive. It is very obvious that it is understaffed. They try their best but sometimes Mum has to wait to be taken to the toilet. We were promised trips out in the minibus as part of the activity
programme but this has never happened. The use of agency staff means that some don't know the residents. There are some exceptional agency staff who are very good. Mum has her favourite carers who look after her well.

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Review from L R (Daughter of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother, sister, and I viewed this care home and found that on just viewings it impressed us with its cleanliness and spaciousness which we found comforting. Also, we are very impressed by the care/resident relationship. We as a family were relieved when a place became available for our Mother. The
care our Mother receives has more than lived up to expectations. There are numerous activities for residents to participate in. I personally feel reassured after every visit that our Mother is in good hands.

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Review from Wendy H (Daughter of Resident) published on 13 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t praise this care home enough. The staff are so friendly to visitors and residents creating a lovely vibe in the home. Residents are happy, engaged and very well looked after, being offered a selection of activities daily. My mother is so happy here and loves the craft, singing and various visitors
the care home has to entertain residents. Thank you Cwmbran House Care Home, since moving in with you my mother is now thriving and has had a new lease of life.

Reply from David Lewis, Manager at Cwmbran House Care Home

Thank you for the lovely words, it can be a very challenging job at times but feedback like this makes it all worthwhile.


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Review from Sue P (Daughter of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the two years that my mother has been a resident, I have found the standards of the home to be very good indeed. The food is always very good and well-presented. The home is very clean and well-maintained. The facilities are excellent. Staff are always friendly when we visit and very helpful.
There seems to be an occasional problem with the laundry with items goings missing.

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Review from Sue D (Daughter of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has recently moved into the home and instantly felt safe and relaxed, he is already joining other residents for his meals, which he says are lovely. All the staff are so caring and treat the residents as part of their family. His room is bright and homely and we have been encouraged to make it
individual to dad with photos, his favourite chair and lots of other bits from home. He is also allowed visits from his favourite dog, which cheers him up no end. The family are so grateful to all the staff as we can now relax knowing he is being looked after so well.

Reply from June Clark, Registered Manager at Cwmbran House Care Home

Thank you for your positive feedback, it is much appreciated by everyone and we are so pleased with how well dad settled in.


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Review from Paul K (Son of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Cwmbran House Care Home since March 2020.
In my opinion, the care home dealt with Covid as well as could be expected under very difficult circumstances.
The home is exceptionally clean and has been constructed in a way that provides the residents with an abundance of
natural light and views of the gardens.
Rooms are really good and every time I have visited my mum, her room is clean and fresh.
Communication between staff and myself either via email or phone has always been prompt with any issues/queries effectively dealt with by the staff.
I feel confident that my mum is being well looked after in a safe and caring environment.
Cwmbran House is definitely a care home I would happily recommend.

Reply from June Clark, Registered Manager at Cwmbran House Care Home

Thank you for taking the time to give us a complimentary review, it is so nice for our staff group to see such lovely words.


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Review from Gareth D (Son of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

"Your mum seems ten years younger, I can't remember seeing her so happy", my wife said last month and I couldn't agree more. Mum's been at Cwmbran House Care Home for three years and it's wonderful to see how much she enjoys life there. Above everything else, it's the sensational staff who make Cwmbran
House the caring, fun and happy environment that makes Mum feel like the queen (so she often says!).
And compassionate too - I will be eternally grateful that when things were most difficult during Covid and Dad was terribly ill, they went above and beyond to care for him too and ensure Mum and I could spend so much precious time with him.
It's always a worry finding somewhere you can trust that someone close will be happy and looked after with love, so Cwmbran House gets my highest recommendation. Excellent, modern facilities, lively, social activities, good company, good food and well run. But it's the staff who'll make you glad you made such a good choice. I can't thank them all enough.

Reply from June Clark, Registered Manager at Cwmbran House Care Home

Thank you so much for your kind words. It has been our pleasure with you being so far away.


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Review from David H (Son of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Cwmbran House Care Home in November 2021 and we immediately knew this was going to be a lovely home for my mother to be in.
The staff are friendly, always professional and approachable and take great care of my mother.
Mam was hesitant at first about being in care but now realises
that it was for the best and says she feels safe and well looked after. The staff are wonderful and cannot do enough for her.
Mam has plenty of company and made new friends with other residents, her appetite, drinking and mobility have also improved.
Myself and my wife would like to say thank you to Cwmbran House and all it's staff for the wonderful care my mother is receiving and making her feel safe and happy.

Reply from June Clark, Registered Manager at Cwmbran House Care Home

We are so pleased that everyone is happy with the care and support provided.


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Review from J D (Son of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Cwmbran House Care Home since March 2020, just before Covid lockdown. The last two years have been an extremely difficult and challenging time for everyone and I can’t thank the staff enough for their commitment, care, professionalism, understanding, flexibility, support and love during
this time. It continues to be extremely hard to accept that Mum is in a care home however, dementia is a horrible condition which requires specialist care. With the care and encouragement from all the staff and management, Mum has settled well and I can sleep at night knowing that she is safe, well cared for, loved and respected. As I always say every time I visit. Thank you to everyone.

Reply from June Clark, Registered Manager at Cwmbran House Care Home

Thank you very much for your review, it is appreciated by all staff at the home.


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Review from V M (Daughter-in-law of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a marvellous place. My father-in-law is having a wonderful time. He has met loads of new people and he loves the staff and the residents. He goes to choir and participates in everything on offer. Oh and he loves the food.

Reply from June Clark, Registered Manager at Cwmbran House Care Home

Thank you so much for taking the time to review our home. We are all so pleased that you are happy with your father-in-law's care.


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Review from Chris V (Daughter of Resident) published on 18 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Cwmbran House since November 2021. During that time, the staff have had to deal with varying situations as she is 101. The systems put in place by the management are excellent, the relationship with the GP surgery and other medical bodies is embedded in their policy and as a family,
we are always informed. The care, the most important element, is absolutely wonderful, nothing is too much trouble and everyone from the care staff, kitchen staff, cleaners and the caretaker are involved with my mum and our family. It was hard to hand over Mum's care to anyone else, but Cwmbran House has been the perfect solution. She is our mum and very precious and we are so grateful to everyone for their love and support.

Reply from June Clark, Registered Manager at Cwmbran House Care Home

Thank you for your kind words regarding our team. It has been a pleasure supporting you all as a family on what we know was a hard decision for you to make.


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Review from Kate W (Granddaughter of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother (great) came here last October. The staff and carers are all wonderful. I do not worry about her at night anymore. The care she has received has been outstanding and my nanna is so happy here. Her room is always clean and tidy. Keep doing a wonderful job. Thank you for your compassion
and support to us as a family.

Reply from June Clark, Registered Manager at Cwmbran House Care Home

Thank you for your feedback, it is much appreciated by everyone who has a role to play to make this happen.


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Review from Geraldine H (Daughter of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel grateful and privileged that my mum is a resident of Cwmbran House Care Centre. The love and care she receives is wonderful. The staff are committed to the well-being of all the residents. Everyone is happy and glad to take part in the various activities on offer. The staff obviously look on
their role as a vocation, not just a job. My family cannot thank them enough.

Reply from June Clark, Registered Manager at Cwmbran House Care Home

Thank you, those kind words mean such a lot to the teams who work so hard to keep our residents happy.


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Review from K V (Daughter of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum, 81, moved in October 2021 after prolonged spells in hospital during the Covid pandemic. It has been a very difficult period of adjustment for her which has been compounded due to Covid. The staff have done all they could to help her settle although at times there have been communication issues
between day and night staff over her care. Home appears clean and tidy. I cannot comment on the standard of the food as I have not seen any of it. Mum has said not much fruit available at mealtimes. The home has undergone some refurbishments during recent months. Hopefully, the activity programme will resume with the waining of Covid restrictions. Visiting has been difficult and restricted during the pandemic - again it is hoped that this will improve. Most staff seem helpful although a few could work on their empathy. The spring bedding plants have brightened up the entrance area recently and there is some outside seating available now that the weather is improving. Overall, very good.

Reply from June Clark, Registered Manager at Cwmbran House Care Home

Thank you for taking the time to give us feedback. Lots of new things happening throughout the summer months which hopefully Mum will enjoy.


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Current Review Score: 9.3 (9.283)

Overview of Review Score

The Review Score of 9.3 (9.283) out of 10 for Cwmbran House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.579 for Cwmbran House Care Home is calculated as follows: ( (71 Excellents x 5) + (28 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 107 Ratings = 4.579

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.704 Points relating to the number of positive Reviews for Cwmbran House Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2. 9 Positive Reviews ÷ 11.2 = 0.804

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (4)

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Lynne Woodrow

Job Title: Home Manager

Joined: 2025

Lynne previously worked in one of our other Hafod Homes and has recently rejoined Hafod.


Joanne

Joanne Strange

Job Title: Business Support Administrators

Joined: 2011

Joanne joined Hafod in 2011. Jo likes to be organised and enjoys organising others.


Jo says, “I really enjoy a challenge where I am able to resolve issues that may crop up from time to time. I particularly enjoy engaging with our residents as each day bring something different, rewarding, and exciting.”


Melanie

Melanie Gardener

Job Title: Care Assistant

Joined: 2002

Melanie has worked for Hafod for 20 years as a Care Assistant.


Mel loves to interact and engage with our residents. Melanie is extremely proud that she can help our residents feel fulfilled in their life as much as possible.


Mel says, “Seeing our residents smile is the most rewarding part of my job, if they are happy, the home is happy. Cwmbran House is a home where people feel safe”.


Mary

Mary Whitcut

Job Title: Domestic / Kitchen Assistant

Joined: 2010

Mary has worked at Cwmbran House for 10.5 years.


Mary enjoys the variety of her role, especially when she undertakes her domestic duties as this allows her to interact and spend some time with our residents.


Mary also supports the Kitchen team as a Kitchen Assistant. Mary says, ”I like the friendliness of the people I work with; we all get on really well, it is real teamwork.”


Frequently Asked Questions about Cwmbran House Care Home

What types of Care is Cwmbran House Care Home registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cwmbran House Care Home provide?

Day Care, Physiotherapy, Independent Living Training, Sheltered Housing & Own GP if required are other types of care provided.

How many Rooms does Cwmbran House Care Home have?

There are 56 Single Rooms.

What are the Facilities & Services at Cwmbran House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cwmbran House Care Home to the centre of Cwmbran?

1.5 mile(s) as the crow flies, distance by road may be significantly further.