Cwmbran House Care Home

Five Locks Road, Pontnewydd, Cwmbran NP44 1AP
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9.5 35 Reviews
  • Cwmbran House Care Home, Cwmbran
Cwmbran House is one of the highest-rated care homes in Cwmbran, as reviewed by residents and their families.

Cwmbran House Care Home is a purpose-built single-storey care home for over 65s in Pontnewydd, Cwmbran. It has 56 bedrooms across three separate living areas, all alongside the Monmouthshire and Brecon Canal. The team focus on giving a great quality of life to people, whatever their abilities and needs are.

One wing is for specialist dementia care and the remaining two rooms are for the care of physically dependent older people. Two of the wings contain a lounge and dining area with a fully fitted kitchen and the other wing is comprised of 3 dining areas joined to individual rooms.

The team of specially trained colleagues provide tailored care to all of the residents, including those living with dementia.

Privacy of individuals is all important to the home, with the provision of locking doors and furniture. The majority of bedrooms are en-suite and some have adapted bathrooms.

Chefs provide a daily menu of tasty and nutritious meals. Special dietary requirements are taken into account.

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Care Provided by Cwmbran House Care Home

  • Type of Service
    • Residential Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 56 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Lynne Woodrow (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (56)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006
    • Number of floors: 1

Funding & Fees Guide for Cwmbran House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority

  • If you would kindly ring our service in Cwmbran House we will be able to discuss our fees for Residential and Dementia care.

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Cwmbran House Care Home Reviews (35)

Total of 35, showing 21-35
9.5

Cwmbran House Care Home has a Review Score of 9.5 (9.515) out of 10, based on 10 reviews in the last 2 years. Over all time Cwmbran House Care Home has 35 reviews.

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Review from K V (Daughter of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum, 81, moved in October 2021 after prolonged spells in hospital during the Covid pandemic. It has been a very difficult period of adjustment for her which has been compounded due to Covid. The staff have done all they could to help her settle although at times there have been communication issues
between day and night staff over her care. Home appears clean and tidy. I cannot comment on the standard of the food as I have not seen any of it. Mum has said not much fruit available at mealtimes. The home has undergone some refurbishments during recent months. Hopefully, the activity programme will resume with the waining of Covid restrictions. Visiting has been difficult and restricted during the pandemic - again it is hoped that this will improve. Most staff seem helpful although a few could work on their empathy. The spring bedding plants have brightened up the entrance area recently and there is some outside seating available now that the weather is improving. Overall, very good.

Reply from June Clark, Registered Manager at Cwmbran House Care Home

Thank you for taking the time to give us feedback. Lots of new things happening throughout the summer months which hopefully Mum will enjoy.


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Review from Andrew H (Son of Resident) published on 6 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault in any way Cwmbran House Care Centre, the care they provide for my mother is second to none and the staff are just brilliant. My mother is settled and happy which is my only concern. As I live in Scotland, the management let me see my mother when it is possible for me to arrange a flight,
from in the morning to sometimes evening which I'm very grateful for.

Reply from Carolann Jones, Executive PA at Cwmbran House Care Home

Thank you for a lovely review. We are so pleased that your mum has settled in well.


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Review from Roger C (Son of Resident) published on 5 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has lived in Cwmbran House Care Centre for five years and he is very happy there. I have found it to be very well organised and very clean. The staff are very caring and supportive with loads of patience, they need it. They have coped extremely well during the recent difficult times and I
would like to thank them all for all of their hard work and dedication.

Reply from Carolann Jones, Executive PA at Cwmbran House Care Home

Thank you for your kind words, they will be passed on to the team at Cwmbran House.


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Review from Michelle H (Daughter-in-law of Resident) published on 5 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother-in-law went into Cwmbran House in December 2021. She is very happy there. The staff are very helpful. It's very clean and tidy. They have so much fun up there with the staff.
This home would be recommended by us as a family.

Reply from June Clark, Registered Manager at Cwmbran House Care Home

Thank you, we all appreciate the feedback given regarding your loved one.


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Review from I T (Son of Resident) published on 5 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident in Cwmbran House Care Centre coming up to four years now. During this time she has received excellent care. The staff have been very proactive with regards to any medical issues, not hesitating to call in medical professionals as and when necessary. Also with regards to
this, the family have been kept informed of the same. She has her own room with en-suite facilities which we considered to be very important. She also has her own TV. The communal areas are of good standard and residents are encouraged to socialise and join in activities. Some of these include being taken out to local beauty spots. During the Covid pandemic, management and staff were very proactive with regard to keeping the residents safe and introduced many safety rules to minimize the chance of the virus spreading. Overall my mother and our family have found the home to be of a high standard and somewhere she has said herself to be a lovely place.

Reply from June Clark, Registered Manager at Cwmbran House Care Home

Thank you for your comments and working with us in the Covid pandemic to keep everyone safe.


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Review from Keith H (Son of Resident) published on 5 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cwmbran House is a very friendly and caring environment and my mother quite quickly settled in when she became a resident over four years ago. She is well looked after and the paramedics are called when the staff are concerned about my mother’s health.

Reply from June Clark, Registered Manager at Cwmbran House Care Home

Thank you for your comments for Cwmbran House, much appreciated by everyone.


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Review from Aileen W (Niece of Resident) published on 5 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is receiving wonderful care and enjoys many of the activities, including trips out. They demonstrate excellent liaison with other agencies, for example, the mental health team where dementia becomes an issue. Staff are extremely friendly and caring, not just with the residents but with family,
which has been much appreciated. Special events such as Birthdays are celebrated with cake and lots of attention is paid to ensuring the resident and family have a wonderful time. Big thank you to all the staff.

Reply from June Clark, Registered Manager at Cwmbran House Care Home

Thank you for your kind words which will be shared with the team.


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Review from Patricia S (Sister of Resident) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly today my sister passed away and in these difficult times, it makes it harder to deal with.


I want to say a huge thank you to all at the care home as she was very happy and extremely well cared for.


Thank you for all your hard work especially in these very difficult times.
May you all stay

safe and well.


Thank you xx


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Review from Bev C (Daughter of Resident) published on 16 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After making the difficult decision to move my mum into a residential home we feel blessed that it was Cwmbran House. Mum was very poorly going in there, but the difference in 12 months is nothing short of remarkable. She lives as much of an independent life as is possible now and really loves the staff.
Mum is now joining in with the activities that are provided and has made friends with other residents. More importantly, Mum trusts the staff implicitly and feels safe and secure.

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Review from Joanne R (Daughter of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is 92 and had been independent until eight weeks ago. He is now at Cwmbran House. The manager and staff have been wonderful, supportive and empathetic. The care my father is receiving is second to none. I feel very blessed that we have found a wonderful home for him to spend the rest of his
days in.

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Review from S C (Daughter of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited several homes with a view to my mother's care, I can honestly say the moment we walked into Cwmbran House I knew it was the home for my Mum. The other homes we viewed didn't come close to match Cwmbran House.
From the manager to the office staff, nursing staff and cleaners, we've found
them so efficient, professional and caring.

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Review from Richard H (Son of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall care is excellent and the staff are very caring, considerate and professional. I can't thank them enough for the way they are caring for my Mother.

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Review from Cherille H (Daughter of Resident) published on 14 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always feel welcome when I arrive.
The staff are friendly and approachable.
My mother has gained weight and her appetite has improved.
She is well cared for and feels able to ask the staff if she needs anything.
I looked at several care homes before choosing this one and feel we have chosen well.
My
mother really enjoys taking part in the activities and the activity coordinator is a breath of fresh air.

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Review from Malcolm H (Son of Resident) published on 14 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is under a new manager and things are starting to improve.
The home is in the process of being refurbished.
The service to the residents is improving.

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Review from Jennifer B (Daughter-in-law of Resident) published on 14 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is settled in the home. I am very satisfied with the cleanliness, facilities and the excellent members of staff who are friendly, helpful, caring and always approachable. The staff make the residents feel at home and always have them laughing and sit with them whenever they feel the
residents need a chat or maybe just a shoulder to cry on. I also myself sometimes feel sad when I visit and the staff even comfort me. Amazing staff Amazing home.

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Current Review Score: 9.5 (9.515)

Overview of Review Score

The Review Score of 9.5 (9.515) out of 10 for Cwmbran House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.622 for Cwmbran House Care Home is calculated as follows: ( (83 Excellents x 5) + (28 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 119 Ratings = 4.622

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.893 Points relating to the number of positive Reviews for Cwmbran House Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2. 10 Positive Reviews ÷ 11.2 = 0.893

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Meet the Team (4)

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Lynne Woodrow

Job Title: Home Manager

Joined: 2025

Lynne previously worked in one of our other Hafod Homes and has recently rejoined Hafod.


Joanne

Joanne Strange

Job Title: Business Support Administrators

Joined: 2011

Joanne joined Hafod in 2011. Jo likes to be organised and enjoys organising others.


Jo says, “I really enjoy a challenge where I am able to resolve issues that may crop up from time to time. I particularly enjoy engaging with our residents as each day bring something different, rewarding, and exciting.”


Melanie

Melanie Gardener

Job Title: Care Assistant

Joined: 2002

Melanie has worked for Hafod for 20 years as a Care Assistant.


Mel loves to interact and engage with our residents. Melanie is extremely proud that she can help our residents feel fulfilled in their life as much as possible.


Mel says, “Seeing our residents smile is the most rewarding part of my job, if they are happy, the home is happy. Cwmbran House is a home where people feel safe”.


Mary

Mary Whitcut

Job Title: Domestic / Kitchen Assistant

Joined: 2010

Mary has worked at Cwmbran House for 10.5 years.


Mary enjoys the variety of her role, especially when she undertakes her domestic duties as this allows her to interact and spend some time with our residents.


Mary also supports the Kitchen team as a Kitchen Assistant. Mary says, ”I like the friendliness of the people I work with; we all get on really well, it is real teamwork.”