Plas y Garn Care Home

Park Gardens, Penygarn, Pontypool NP4 8DB
Submit a Review
9.0 37 Reviews
  • Plas y Garn Care Home, Pontypool
Plas-y-Garn is an elderly care facility that specialises in providing residential and dementia care for people aged 65 and over.

The home has two self-contained areas accommodating 16 dementia and 16 residential residents. The home's two communities consist of a lounge, dining/kitchen area, bathroom with bath hoists, two toilets and eight single bedrooms, which residents are able to lock if desired.

All residents’ individual accommodation is fitted with a wardrobe, lockable chest of drawers, bed, bedside cabinet and sink unit as standard. Each room has a light fitting located over the bed, a vanity mirror and a ceiling light with dimmer. All bedrooms are fitted with room call systems and each resident can be given a neck pendant if they feel the need to wear one.

The home looks to contribute to local community life in any way it can, to the benefit of people who wish to pursue a fully independent lifestyle. In-house events and outings are also popular amongst the people who access the services, including the weekly Zumba sessions and regular visits from local schools.

Colleagues / team members undergo specific dementia training to ensure each person is treated as an individual and their desires are understood and carried out.

Show Plas y Garn Care Home on the Map

Care Provided by Plas y Garn Care Home

  • Type of Service
    • Residential Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 32 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Independent Living Training
  • Own GP if required
  • Sheltered Housing

Good to Know

  • Person in charge
  • David Daniels (Manager)
  • Admission Criteria
    • Over 65 Years
    • Ages 65+
  • Room Information
    • Single Rooms (32)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free onsite parking.


Plas y Garn Care Home Reviews (37)

Total of 37, showing 21-37
9.0

Plas y Garn Care Home has a Review Score of 9.0 (9.043) out of 10, based on 14 reviews in the last 2 years. Over all time Plas y Garn Care Home has 37 reviews.

Overall Experience

  • 29
  • 4
  • 1
  • 2
  • 1

Date Published

37
3
8
14
23

Review from P D (Friend of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I've visited this care home, I have been very welcomed. The staff are friendly, efficient and very caring. I have had a mother-in-law staying here and she had the same care as my close friend.

Reply from Carolann Jones, Executive PA at Plas y Garn Care Home

Thank you for your kind words, they will be passed on to the team at Plas y Garn.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dave T (Son of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Throughout the pandemic the staff have strived to keep their residents and carers safe and protected.
The protective restrictions added difficulties in visiting residents but they have always managed to accommodate whenever possible.
The carers always look to support and care for the residents with
dignity and kindness.

Reply from Carolann Jones, Executive PA at Plas y Garn Care Home

Thank you so much for a lovely review. Your comments will be passed onto the colleague team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R H (Son of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 14 months at the Plas-y-Garn care home before passing away at the age of 104 years. In the whole of this period, she was given excellent care, notwithstanding the difficulties the care home experienced because of the Covid pandemic. We were impressed with the effort made to provide stimulating
activities for the residents and to show the activities on social media, a useful way of allowing relatives to see their loved ones participating. Communication with relatives was good, particularly with updates on the care home. and status during the pandemic.

Reply from Carolann Jones, Executive PA at Plas y Garn Care Home

Thank you for your kind words. They are appreciated by the whole team at Plas-y-Garn.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J A (Daughter of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Plas-y-Garn is clean and tidy, the staff are always polite and helpful to my mum. The rooms are always kept well and are immaculate. Due to Covid, it has been difficult to get access which is understandable, but hopefully, activities should be started so that residents have more interaction with other
outsiders. Also, more varied choice of food available, please.

Reply from teresa young, Registered Manager at Plas y Garn Care Home

Thank you for your lovely review. We are pleased that you were happy with the standard of care at Plas y Garn. I will pass this information over to the team at Plas y Garn.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosina M (Daughter of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident at Plas-y-Garn on the 2nd December 2021. Due to Covid I have not been able to visit her, today I finally got to see her, I could not get over how much better my mother looked she looked lovely. I would like to thank the manager and all the staff for your kindness and how
well you have looked after her nothing is too much trouble for you. Once again, thank you.

Reply from Teresa Young, Registered Manager Plas y Garn at Plas y Garn Care Home

Thank you so much for your kind words, I will share them with the whole team. Covid-19 restrictions have been so difficult for our residents and their loved ones - we are so glad you were able to visit. Best wishes, Teresa, Manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cynthia N (Daughter of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have written a review before and my views have not changed. The Plas-y-Garn residential home still deserves much praise. The staff continue to strive very hard to maintain their high standards. My mother's care is wonderful. Dignity, compassion, kindness, fun, and love are very much part of her life.
I keep telling you the staff at the home are your golden assets. I hope you will be determined to acknowledge this.

Reply from Charlotte Whitney, Business Manager at Plas y Garn Care Home

Thank you so much for your kind review - our colleagues are 100% our golden assets, we appreciate their continued dedication and commitment to deliver the highest quality of care and enable lifestyles of choice. We have passed your comments on to the Mangerand the Team, again, thank you


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pamela R (Wife of Resident) published on 6 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were all very friendly and considerate. Working under difficult Covid restrictions they did their best to help me cope with the decision to put my husband of 51 years into the home. He was very happy there and he thought that he was in a hotel. His dementia was challenging but the staff were
amazing with him. Sadly his condition worsened so he had to leave their care. I would recommend the home for a loved one.
I cannot comment accurately on some of the criteria below as Covid restrictions applied.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Geraint S (Daughter of Resident) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Plas-Y-Garn (Care Home) into their EMI residential unit in February 2021. She did not want to go into residential care but we were no longer able to cope with her support needs in our own home. Going in was a difficult experience as the Covid lockdown was in place and, due to restrictions,
had to be handed over to the care staff at the entrance with her belongings. We were not able to go in and see her room or settle her in. However, the manager and staff have been extremely supportive of my mother and our family and their communication, advice and support has been exemplary. The process of settling in remains a challenge, as it inevitably was going to be in the face of my mother’s Lewy Body Dementia but the efforts of the staff have made this as bearable as these circumstances could be. Our heartfelt thanks to all concerned.
Some of the scoring is due to the limitations imposed by the lockdown.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra M (Daughter of Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the manager and all her staff for the loving care and attention that they gave to my Mam during her illness also the support that was shown to me after her bereavement. Myself and my family would like to express our sincere gratitude.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Neil B (Son of Resident) published on 6 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite the challenging times over the past few months in regards to COVID 19 the care at Plas-y-Garn continues to be outstanding that they give to my mother and other residents. I am aware of the challenges in regards to the pressures that COVID 19 brings and the quality of care that has been maintained
has been that of an extremely high standard. I received a copy of the Risk Assessment that is undertaken when family and visitors who visit. This risk assessment is detailed in the aspects of:
Hazards
Potential Harm
Control Measures in place
Any further controls that may be needed to be put in place.
This risk assessment gives my family and I great reassurance in knowing that the preventative measures that are being assessed are robust in preventing any risks in any spread of COVID 19 into the care home setting and environment. All care staff have been proactive and outstanding in their care delivery and always act in my mothers best interests. A big thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caroline P (Daughter of Resident) published on 6 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely care home. The staff are amazing. Very welcoming couldn't ask for more. My mother was very happy to go into a care home for respite, for 4 weeks. The staff rang in the afternoon which was reassuring, as I had worried all day but they put my mind at rest. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A C (Son-in-law of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since going into this home, my father in law has changed remarkably. He is back to being a happy, jolly old man. The staff follow his wishes. He doesn't get up early, they let him get up in his own good time.
We were hesitant to put him in a home but he is so happy there, it was the best we could do
for him!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet B (Daughter of Resident) published on 19 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This year we lost our lovely Dad. The amazing Staff and management of Plas-y-Garn have cared and shown so much concern and kindness during this emotional and sad time. We are eternally grateful for their support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Albert S (Friend of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am visiting a service user of female gender and feel she is getting the best of attention with every consideration for her comfort and well-being. She has good days and obviously, some bad days with either of these the staff are concerned about her feelings I can only commend on a very high level
the way this individual is being looked after. Thank you for the opportunity for expressing these thoughts.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amanda P (Daughter of Resident) published on 9 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home was chosen by myself and sister for our mum and as a family, we have no regrets in choosing this home. Having had no previous experience of care homes we looked at a number of care homes in the locality. During the 5 years that mum resided at Plas y Garn, she was treated with the respect and
dignity she deserved. The staff were very efficient and friendly making our visits very comfortable and welcoming. Mum's needs were always considered and we felt very comfortable leaving mum in their care. We were regularly kept updated of any concerns whether that was health-related or difficulties experienced given her Dementia. Sadly, we were faced with an end of life situation earlier this year and the manager and staff went out of their way to ensure that mum remained at the home as opposed to hospital and the help and support we were given was overwhelming.
Given our experience, the manager and staff should be very proud of the care they provided.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L W (Friend of Resident) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is excellent, clean, tidy. Staff are excellent and very friendly.


The manager is very good and friendly.


100% would recommend this home to anyone. Rooms are nice, tidy, clean, homely. Good activities, good food, value for money.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine B (Sister of Resident) published on 20 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my family would like to express our sincere thanks for the care of our family member. We have found the staff to be exemplary in the execution of their duties, kindness, patience and understanding. The environment is always very clean and tidy and their attention to detail and health and safety
issues constant. I have no hesitation in recommending this pleasant, friendly and professional home from home to everyone. Thank you for all your valued kindness and care above and beyond your expected duties.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.0 (9.043)

Overview of Review Score

The Review Score of 9.0 (9.043) out of 10 for Plas y Garn Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.043 for Plas y Garn Care Home is calculated as follows: ( (100 Excellents x 5) + (19 Goods x 4) + (12 Satisfactorys x 3) + (18 Poors x 2) + (15 Very Poors x 1) ) ÷ 164 Ratings = 4.043

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Plas y Garn Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (5)

David

David Daniels

Job Title: Home Manager

Joined: 2018

Hi. My name is David. I have worked in the care sector for 14 years after being made redundant from an electronics company after 18 years. I began working as a care assistant in Mental Health rehabilitation. I felt I had a natural flare for this kind of work and quickly set about obtaining my qualifications. Within 5 years, I had completed my QCF 5 in Health and Social Care and progressed to the role of Registered Manager.


During the following years, I worked with people with acquired brain injuries and later learning disabilities. After a short break from the managerial role, I started work for Hafod as a senior care assistant. I have been with the company for around 4 ½ years and have worked my way back through to the position of manager. I find working and supporting residents with dementia so rewarding and making a difference in their lives.


Outside of work, I am married with 2 children and a proud owner of 2 dogs: Louis and Bella. I am a keen reader of autobiographies and spend most of my evenings reading or watching sports. A very avid Spurs supporter.


Rhian

Rhian Jones

Job Title: Deputy Manager

Joined: 2020

My name’s Rhian, I’m the Deputy Manager at Plas Y Garn, I am married with three children, one at University, the other two still at home.


I’ve worked in Plas Y Garn since October 2021 and in Hafod since January 2020.


I was a Mental health Nurse back in Norfolk, working in a range of settings, from Adults to children and Adolescents. I worked for the NHS, working anywhere from Prisons to A&E. Before moving to Wales, I was working as a Matron in a large state-run boarding school, working in the houses and manning the medical centre.


I’ve recently returned to work in care because I always imagined I would, knowing this was where I always felt most comfortable.


The staff I work with at Plas Y Garn have been incredibly welcoming and straight away made me feel part of the team. They clearly have a true passion for what they do and make working at Plas Y Garn a pleasure.


No image found

Jessica Hughes

Job Title: Senior Care Assistant

Joined: 2021

“I started working in care at the age of 17 and completed an apprenticeship in a nursing home. I worked for 18 months in the Bristol Royal Infirmary, my local hospital. I recently relocated to South Wales and started working as a Senior Care Assistant at PYG. I thoroughly enjoy my role at Plas-y-Garn and have settled exceptionally well”.


Beverley

Beverley Taylor

Job Title: Senior Care Assistant

Joined: 1986

“Hi, my name is Beverley. I left school at the age of 16 and undertook a YTS scheme working with individuals who had learning and physical disabilities. I started working at PYG when I was 17 as a care assistant, working with residents who have dementia. Through Hafod’s training, my hard work and commitment I progressed to a full time senior care position. I have worked at PYG for 35 years and can honestly say I am proud of my achievements”.


Sue

Sue Manning

Job Title: Activities Coordinator

Joined: 2019

Sue has been in post since February 2019. Sue’s background is predominantly working for the Local Authority in Social Services, working alongside residential staff, day care staff, domiciliary services and the voluntary sector, ensuring staff are qualified to carry out their job roles within their care setting. Sue totally understands the importance of activities for all the residents at PYG to keep them motivated, encouragement involvement and interaction with other residents and staff.