Willow Hall Residential Care Home Ltd

North Road, Caernarfon LL55 1BA
Submit a Review
9.1 4 Reviews
  • Willow Hall Residential Care Home Ltd, Caernarfon
Willow Hall provides 24-hour care for older people who require residential care. The home offers 24-hour care and has 24 rooms.

Willow Hall prides itself on offering a highly professional care service for older people and can accommodate persons with mild to moderate Dementia using a person-centred approach that focuses on seeing the individual rather than their dementia.

Willow Hall is pleased to provide care for people for long term, short term and respite stays. When people have worked hard throughout their life and have been committed to helping others, the team at Willow Hall thinks they deserve extra cherishing. They need a home where individuality is emphasised, with staff that have time to give attention to the small details, and where their choices and beliefs are respected.

The home does not provide nursing care; however, they will provide palliative care if this is the wish of the resident/family. The home accepts both male and female residents, and their stay can be for long or short term as well as day-care.

Show Willow Hall Residential Care Home Ltd on the Map

Care Provided by Willow Hall Residential Care Home Ltd

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Willow Hall Residential Home Ltd
  • Person in charge
  • James Williams (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Willow Hall Residential Care Home Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £855 – £855
  • (these prices are only a guideline, please contact Willow Hall Residential Care Home Ltd to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No set visiting times, but please avoid meal times if possible


  • Parking

  • Car park at the front of the building


Willow Hall Residential Care Home Ltd Reviews (4)

9.1

Willow Hall Residential Care Home Ltd has a Review Score of 9.1 (9.144) out of 10, based on 4 reviews in the last 2 years. Over all time Willow Hall Residential Care Home Ltd has 4 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 0

Date Published

4
0
4
4
0

Review from F G (Granddaughter of Resident) published on 8 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was a resident of Willow Hall, they made her feel welcomed there. The staff was very pleasant and happy to help when she needed anything the food rating was excellent and looked nice. Also plenty of activities going on for them. And the care itself was very good would recommend Willow
Hall.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret J (Daughter of Resident) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad receives at Willow Hall is 100%, the staff understand Dad's needs and provides the care as he wants, he is safe, well-fed, warm, comfortable, and gets to sing when there is entertainment there. He is so happy with the staff and management popping in often for a chat, if Dad is not well
they get somebody in straight away to deal with his illness (doctor or district nurses) we as a family are treated respectably and genuine fondness.
My dad would not be here today if it wasn't for the exceptional care he receives from Willow Hall.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ffion T (Granddaughter of Resident) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not recommend Willow Hall enough! My nan had been living in Willow Hall for over a year and she had the best time there, they made her feel at home letting her help with cleaning, and washing dishes where at the end she thought she was the boss there! They made her feel comfortable, happy and
that she had a purpose. The relationship she had with the staff was wonderful to see and could clearly see that she meant a lot to the staff! Sadly we lost Nan in February and it was a very hard week for all of us as a family. I literally could not believe the support we had from the staff that week! They supplied us with food, drinks and always checked on us! On the night my nan died the staff stayed well past their shifts hours as they wanted to say their goodbyes. If you were like my family really nervous about putting a member of your family in a home, Willow Hall made our decision so much easier and wouldn't have changed anything. Thank you all at Willow Hall.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W R (Daughter of Resident) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Williow Hall is a fantastic and friendly care home. When it was time for Mum to go to a care home I didn't trust anybody, but Williow hall made her year fantastic having plenty of laughs and concerts and most importantly the care and love she was given. Unfortunately, my mum passed away in March this
year, the care of my mum and her family was overwhelming and fantastic. I still keep in touch with the staff they are my new best friends. Would recommend Williow Hall to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.1 (9.144)

Overview of Review Score

The Review Score of 9.1 (9.144) out of 10 for Willow Hall Residential Care Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.936 for Willow Hall Residential Care Home Ltd is calculated as follows: ( (44 Excellents x 5) + (3 Goods x 4) ) ÷ 47 Ratings = 4.936

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.208 Points relating to the number of positive Reviews for Willow Hall Residential Care Home Ltd is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8. 4 Positive Reviews ÷ 4.8 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Heather Jones

Job Title: Manager

Manager of care home


Frequently Asked Questions about Willow Hall Residential Care Home Ltd

What types of Care is Willow Hall Residential Care Home Ltd registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Willow Hall Residential Care Home Ltd provide?

Palliative Care, Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Willow Hall Residential Care Home Ltd have?

There are 24 Single Rooms.

What are the Facilities & Services at Willow Hall Residential Care Home Ltd?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willow Hall Residential Care Home Ltd to the centre of Caernarfon?

0.3 mile(s) as the crow flies, distance by road may be significantly further.