Fees are dependant on care needs. Residential and EMI Residential Rates and size of room.
Tops up for Residential Local Authority Funded Individuals.
Newspapers, hairdressing and chiropody available, not included in weekly fee
Bryn y Mor has a Review Score of 9.2 (9.189) out of 10, based on 10 reviews in the last 2 years. Over all time Bryn y Mor has 11 reviews.
Review from B B (Friend of Resident) published on 4 October 2024
Submitted via Postal Card •
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Reply from Amanda Rutter, Manager at Bryn y Mor
Deeply saddening to receive this review. Management is always available to discuss any concerns, be it either face to face or via email and staff are also very approachable. Firstly thank you for bringing in items that the individual liked as well as their food supplied by BYM, in regards to 1 fish finger, this would not have been served unless the individual had specified they'd only wanted 1, as they were always approached before each meal to ask what they wanted, incorporating what had been brought in special for them by visitors, which would have been stored in the fridge/kitchen as per food hygiene, and they would have received them as they would have their name on them. In regards man wandering into her room, this did happen and the man was reviewed and moved elsewhere. We are a residential home, however, staff are aware when individuals are ill and concerns are always acted on immediately all of which is all documented. District Nurses and GP input is also regular.
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Review from Hughie M (Son of Resident) published on 9 August 2024
Submitted via Website •
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Reply from Amanda Rutter, Manager at Bryn y Mor
Thank you for your review, also for your kind comments regarding how hard the staff at Bryn Y Mor do work. It is unfortunate that Dementia can affect the way in which any individual with it reacts from day to day and also how they respond in their home environment. Bryn Y Mor endeavours to meet all our resident's individual needs. Some properties that are reported to have gone missing, are often found to have been moved or misplaced. The Manager has an open door policy and is happy to discuss any concerns as soon as practicably possible to deal with any situation that arises.
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Review from Chris C (Mother of Resident) published on 28 June 2024
Submitted via Website •
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Reply from Amanda Rutter, Manager at Bryn y Mor
Thank you so much for your kind comments. Thank you for your continued support.
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Review from I G (Daughter of Resident) published on 28 June 2024
Submitted via Website •
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Reply from Amanda Rutter, Manager at Bryn y Mor
Thank you for your kind comments. Thank you for your continued support.
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Review from Julie E (Daughter of Resident) published on 28 June 2024
Submitted via Website •
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Reply from Amanda Rutter, Manager at Bryn y Mor
Thank you for your support, we appreciate your kind words.
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Review from S P (Daughter of Resident) published on 24 June 2024
Submitted via Website •
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Reply from Amanda Rutter, Manager at Bryn y Mor
Thank you for your review and thank you for your appreciation. We value your continued support.
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Review from Barbara O (Sister of Resident) published on 24 June 2024
Submitted via Website •
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Reply from Amanda Rutter, Manager at Bryn y Mor
Thank you for your review and thank you for your appreciation. We value your continued support.
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Review from Kate F (Friend of Resident) published on 24 June 2024
Submitted via Website •
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Reply from Amanda Rutter, Manager at Bryn y Mor
Thank you for your review and thank you for your appreciation. We value your continued support.
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Review from Sarah K (Daughter of Resident) published on 24 June 2024
Submitted via Website •
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Reply from Amanda Rutter, Manager at Bryn y Mor
Thank you for your review and thank you for your appreciation. We value your continued support.
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Review from M M (Son of Resident) published on 24 June 2024
Submitted via Website •
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Reply from Amanda Rutter, Manager at Bryn y Mor
Thank you for your review and thank you for your appreciation. We value your continued support.
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Review from Christine C (Daughter-in-law of Resident) published on 4 August 2015
Submitted via Website •
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The Review Score of 9.2 (9.189) out of 10 for Bryn y Mor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.389 for Bryn y Mor is calculated as follows: ( (63 Excellents x 5) + (34 Goods x 4) + (13 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 113 Ratings = 4.389
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.8 Points relating to the number of positive Reviews for Bryn y Mor is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 8 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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