Towyn Capel Reviews (9)
Towyn Capel has a Review Score of 8.1 (8.077) out of 10, based on 2 reviews in the last 2 years. Over all time Towyn Capel has 9 reviews.
Review from Alison W (Daughter of Resident) published on 11 November 2024
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5.0 out of 5
As Dad and his late wife had spent 37 happy years in Trearddur Bay, Towyn Capel was the obvious choice. We initially visited ourselves to see what options were available. We were met and shown around by the Manager who, cheerfully showed us numerous rooms. We settled on Room 17 due to its amazing sea view, something Dad was always drawn towards.
Sadly Dad passed away on 31st October but the entire time of his stay he was VERY well cared for, was safe and regularly told me how much he "loved it".
The staff are amazing, the food excellent & the care superb.
Dad left this earth a very happy man and at peace. Thank you Towyn Capel for everything.
Reply from Katherine Lees, Manager at Towyn Capel
Thank you for the lovely review, it was a pleasure.
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Review from Karl B (Friend of Resident) published on 13 April 2023
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5.0 out of 5
Reply from Katherine Lees, Manager at Towyn Capel
Thank you very much, it's lovely to receive such a nice review!
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Review from Alun J (Next of Kin) published on 3 September 2020
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5.0 out of 5
May I take this opportunity to thank the manager and all the staff, for their kindness, care and patience, while she resided at Towyn Capel. Whoever looks after her in the future will have a hard act to follow. In particular, I would like to thank the kitchen staff for the wonderful food they prepared for birthdays and other special occasions. The Christmas parties were always looked forward to, with all staff sparing no effort to make it a special occasion for the residents. I hope staff and residents remain safe and well in this difficult period, whilst looking ahead to less stressful times. Once again, thank you
Reply from Katherine Lees, Manager at Towyn Capel
Thank you, Alun, all the best to you all hope to see you soon.
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Review from Anne M (Daughter of Resident) published on 8 May 2017
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5.0 out of 5
The staff are highly trained, always friendly, cheerful and willing to help.They would
encourage Mum to move about, eat with other residents, and participate in events.
The leadership of this family run home is
were dealt with effectively and fast. My mum came to feel that this was actually her
home, where she felt warm, comfortable and secure.
Thank you to all the staff for your warmth and friendship.
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Review from Marilyn L (Niece of Resident) published on 31 October 2016
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5.0 out of 5
I have found staff and management very approachable and responsive.
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Review from Patricia (Daughter of Resident) published on 15 September 2016
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5.0 out of 5
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Review from Elfyn O (Son of Resident) published on 1 September 2016
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5.0 out of 5
She enjoyed the food and while she was able, she joined in the activities that were put on. Towyn Capel has a mini bus and as well as outings for the residents it is often used to take residents to and from hospital for outpatients appointments.
In the last few months she was bedridden but the extra work involved did not faze anyone, everyone always had a smile and a kind word for both my mother and anyone who was there visiting.
We as her family were kept very much involved and informed of all aspects of her care.
Reply from Katherine Lees, Manager at Towyn Capel
We miss your mother every day.
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Review from Malcolm T (Husband of Resident) published on 15 August 2016
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5.0 out of 5
I asked social services to help and I asked them if I could place my wife at Towyn Capel Residential Home. I had a visit from the homes manager who assured me that everything would be done to make my wife happy at the home. The first day came and she was made welcome and given a good sized room with a view of the garden. She met the staff who were very friendly and the home itself was very clean, her bed was clean and comfortable.
I find no problems with the home, I can only say nothing is impossible, just ask the staff and they resolve the problems. A very happy care home, thank God I met my friend who told me about Towyn Capel Residential Home.
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Review from Huw L (Son of Resident) published on 22 December 2015
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5.0 out of 5
Diolch o waelod calon. (With heartfelt thanks)
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Overview of Review Score
The Review Score of 8.1 (8.077) out of 10 for Towyn Capel is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.619 for Towyn Capel is calculated as follows: ( (14 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 21 Ratings = 4.619
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.458 Points relating to the number of positive Reviews for Towyn Capel is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 2 Positive Reviews ÷ 6 = 0.333
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.