Cartref Dyfi Care Home has a Review Score of 9.8 (9.839) out of 10, based on 10 reviews in the last 2 years. Over all time Cartref Dyfi Care Home has 25 reviews.
Review from W M (Daughter of Resident) published on 21 February 2025
Submitted via Postal Card •
Report
Reply from Beverley Holt, Home Manager at Cartref Dyfi Care Home
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are truly grateful for your feedback and delighted to hear that you had such a positive experience with our care home. Our team is dedicated to providing compassionate, high-quality care, and knowing that our efforts have made a difference means the world to us. We will be sure to share your lovely comments with our staff, who will be thrilled to hear them! If you ever need anything or have any further feedback, please don't hesitate to reach out. We are always here to help and support you and your loved ones.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gwynfryn E (Friend of Resident) published on 24 January 2025
Submitted via Postal Card •
Report
Reply from Beverley Holt, Home Manager at Cartref Dyfi Care Home
Thank you so much for taking the time to leave us a review - we truly appreciate it! Your kind words mean a lot to us and will be shared with the rest of the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kim C (Daughter of Resident) published on 28 October 2024
Submitted via Website •
Report
Reply from Sandra Holt, Home Manager at Cartref Dyfi Care Home
Thank you for leaving us this kind review about the care of your father, we really appreciate it.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J D (Son of Resident) published on 9 October 2024
Submitted via Postal Card •
Report
Reply from Sandra Holt, Home Manager at Cartref Dyfi Care Home
Thank you for taking the time to leave us this kind review, we really appreciate it.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M J (Nephew of Resident) published on 17 May 2024
Submitted via Website •
Report
Reply from Sandra Holt, Home Manager at Cartref Dyfi Care Home
Thank you for taking the time to leave us this lovely review, I will make sure to pass your kind words on to the rest of the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R D (Grandson of Resident) published on 15 May 2024
Submitted via Postal Card •
Report
Reply from Sandra Holt, Home Manager at Cartref Dyfi Care Home
Thank you for leaving us this lovely review, I will pass your kind words on.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S H (Daughter of Resident) published on 15 May 2024
Submitted via Postal Card •
Report
Reply from Sandra Holt, Home Manager at Cartref Dyfi Care Home
Thank you for leaving us this lovely review, I will pass your kind words on.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from William W (Mother-in-law of Resident) published on 17 January 2024
Submitted via Postal Card •
Report
Reply from Beverley Holt, Home Manager at Cartref Dyfi Care Home
Thank you for your kind words, we really appreciate it. We are delighted to hear that your mother-in-law is happy here with us. Your lovely comments will be passed on to the rest of the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M D (Friend of Resident) published on 19 December 2023
Submitted via Website •
Report
Reply from Beverley Holt, Home Manager at Cartref Dyfi Care Home
This is such a lovely review to read; thank you. It is always a pleasure to speak with visiting friends and family, and we are delighted to hear that you are impressed with the cleanliness and the food. Your kind words will be passed on to the rest of the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A J (Granddaughter of Resident) published on 12 December 2023
Submitted via Postal Card •
Report
Reply from Beverley Holt, Home Manager at Cartref Dyfi Care Home
This is such a lovely review to read, thank you. Your kind words will be passed onto the rest of the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M W (Relative of Resident) published on 19 September 2022
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Delyth W (Daughter of Resident) published on 18 August 2022
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L H (Daughter of Resident) published on 16 August 2022
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Richard C (Nephew of Resident) published on 9 August 2022
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gaynor D (Daughter of Resident) published on 9 August 2022
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J E (Regular Volunteer) published on 29 July 2022
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ann J (Sister of Resident) published on 29 July 2022
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Raymond G (Son of Resident) published on 26 July 2022
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G S (Niece of Resident) published on 26 July 2022
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J S (Great-Niece of Resident) published on 26 July 2022
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.839) out of 10 for Cartref Dyfi Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.839 for Cartref Dyfi Care Home is calculated as follows: ( (99 Excellents x 5) + (19 Goods x 4) ) ÷ 118 Ratings = 4.839
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cartref Dyfi Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Administrator
Joined: 2018
I have worked at Cartref Dyfi since 2018, I really enjoy working with residents and staff and I am usually the first point of contact for enquiries.
Job Title: Activities Coordinator
Joined: 2012
I joined the team at Cartref Dyfi in 2012 as a Support Worker, I am now the Activities Coordinator which I really enjoy, keeping residents amused and organising entertainment.
Job Title: Senior Cook
Joined: 2016
I have been part of the Kitchen Team since 2016, I really enjoy making tasty homemade food, I love baking and make personalised birthday cakes for residents and cakes for other special occasions.