Cartref Care Home has a Review Score of 9.7 (9.718) out of 10, based on 11 reviews in the last 2 years. Over all time Cartref Care Home has 34 reviews.
Review from R W (Son of Resident) published on 25 July 2024
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Overall Experience
5.0 out of 5
Reply from Dannielle Lewis, Home Manager at Cartref Care Home
Thank you for taking the time to leave us this honest, kind review.
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Review from Margaret B (Sister of Resident) published on 11 March 2024
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Overall Experience
5.0 out of 5
Reply from Dannielle Lewis, Home Manager at Cartref Care Home
Thank you for your kind words, I will make sure to pass them onto the rest of the team.
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Review from Gordon B (Regular Volunteer) published on 19 September 2023
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Overall Experience
5.0 out of 5
Reply from Paul Anderson, Home Manager at Cartref Care Home
Thank you for leaving us such a kind review. I speak on behalf of all of the team and residents when I say we are grateful for your church services and it is a delight having you in our home. Your kind words will be passed onto the rest of the wonderful team.
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Review from Janet J (Wife of Resident) published on 7 September 2023
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Overall Experience
5.0 out of 5
Reply from Paul Anderson, Home Manager at Cartref Care Home
Thanks for leaving us such a lovely review, we really appreciate it. Your kind words will be passed on to the rest of the team.
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Review from Graham P (Brother of Resident) published on 21 August 2023
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Overall Experience
5.0 out of 5
Reply from Paul Anderson, Home Manager at Cartref Care Home
Thanks for leaving us a review, we really appreciate it. We are so pleased that your brother is happy here with us at Cartref and we will make sure your kind words are passed on to the rest of the wonderful team.
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Review from Keith M (Son-in-law of Resident) published on 13 July 2023
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Overall Experience
5.0 out of 5
Reply from Paul Anderson, Home Manager at Cartref Care Home
Thank you for leaving us a review, all of us here at Cartref appreciate it.
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Review from M P (Son of Resident) published on 29 June 2023
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Overall Experience
5.0 out of 5
Reply from Paul Anderson, Home Manager at Cartref Care Home
We are so pleased to hear that your mum is happy here with us at Cartref and is enjoying our trips and activities. Your kind comments will be passed on to our wonderful team.
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Review from Diana M (Daughter of Resident) published on 29 June 2023
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Overall Experience
5.0 out of 5
Reply from Paul Anderson, Home Manager at Cartref Care Home
Thank you so much for this kind review. We are so pleased that your father is happy here. We are glad you chose us!
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Review from Tracey P (Friend of Resident) published on 26 June 2023
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Overall Experience
5.0 out of 5
Reply from Paul Anderson, Home Manager at Cartref Care Home
Thank you for your kind comments, they will be passed on to the rest of the team.
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Review from Barbara L (Daughter-in-law of Resident) published on 20 April 2023
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Overall Experience
5.0 out of 5
Reply from Paul Anderson, Home Manager at Cartref Care Home
Thank you for taking the time to write this review, we really appreciate it. Your feedback will be passed on to the team!
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Review from Sally S (Daughter of Resident) published on 18 April 2023
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Overall Experience
5.0 out of 5
Reply from Ross Anderson, Home Manager at Cartref Care Home
Thank you for your review, we are so pleased that your mother is happy here. We love to organise tea parties and events for our residents and it's great to hear that your mother enjoys them. Your lovely feedback will be passed on to the team.
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Review from L L (Son of Resident) published on 14 April 2023
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Overall Experience
5.0 out of 5
Reply from Paul Anderson, Home Manager at Cartref Care Home
Thank you for your kind comments. We are so pleased that you are happy with the care that your mother receives, we are so lucky to be able to celebrate milestone birthdays like your mum's with our residents. Your feedback will be passed on to the team.
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Review from C P (Son of Resident) published on 19 April 2021
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5.0 out of 5
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Review from Anne M (Sister of Resident) published on 2 April 2021
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Overall Experience
4.0 out of 5
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Review from Idris I (Friend of Resident) published on 26 March 2021
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5.0 out of 5
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Review from James H (Son of Resident) published on 15 March 2021
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5.0 out of 5
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Review from Pauline W (Daughter of Resident) published on 15 February 2021
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Overall Experience
5.0 out of 5
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Review from J V (Daughter of Resident) published on 12 February 2021
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Overall Experience
3.0 out of 5
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Review from Lesley I (Friend of Resident) published on 4 February 2021
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Overall Experience
5.0 out of 5
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Review from M L (Son of Resident) published on 3 February 2021
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Overall Experience
4.0 out of 5
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The Review Score of 9.7 (9.718) out of 10 for Cartref Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.718 for Cartref Care Home is calculated as follows: ( (95 Excellents x 5) + (35 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 131 Ratings = 4.718
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cartref Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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Job Title: Support Worker
Joined: 2014
I started working at Cartref in 2014 and since then, I have never looked back. As a Support Worker at Cartref, it is a privilege to be able to support our ladies and gentlemen in their everyday lives. Throughout my career, I have met and cared for some truly amazing individuals and I love nothing more than hearing their stories and learning from their experiences. Our residents become our family, as we become theirs, and there is something very special about caring for people who truly appreciate the work that you do. For us at Cartref, it does not feel like a job, and that is a joy in itself.
Job Title: Senior Cook
Joined: 2023
My name is Linda – I am the Senior Cook at Cartref. I have worked in the catering and hospitality industry for many years and I am very proud of the food and service that we provide at Cartref – everything is fresh and home-made, just as it should be. I like to have our ladies and gentlemen involved in developing the menus as I think it is important to ensure that I am cooking meals that they enjoy and that make them feel good. My team and I are able to cater to all dietary requirements and we work closely with the Activities Co-ordinator so that we can put on the best spreads for special occasions.
Job Title: Kitchen Assistant
Joined: 2024
My name is Mark – I work under Linda – she has very high standards and so I make sure that everything is done to the best of my ability. I have always enjoyed cooking and I am very passionate about serving fresh and delicious meals for all of our wonderful ladies and gentlemen. I truly believe that using fresh produce is best and so we always ensure that our produce is sourced as locally as possible.
Job Title: Service Manager
Joined: 2014
Hi, I’m Danni and I’m the Service Manager at Cartref. I started my career in the Health and Social Care sector in 2014. I have worked at Cartref for many years now and it has always had a special place in my heart – our core values are wellness, happiness and kindness, and we all demonstrate these values in our everyday practice.
Cartref has been and will always be a home from home for me, as I know it is for many others. I am so proud to lead my wonderful team at Cartref – our high standards of care are never compromised and Cartref really is a home for all. As the Manager, I support all departments to ensure that our home runs as well as possible for all of our ladies and gentlemen. I invest in all of our staff here as I know that Cartref would not be as wonderful as it is without the hard work and dedication of my team – their commitment and dedication never goes unnoticed.
Job Title: Team Leader
Joined: 2006
I joined Team Cartref in 2006 as a Support Worker. However, I have since achieved my NVQ Level 3 in Health and Social Care and I have been promoted to Team Leader, which is a job that I thoroughly enjoy. As a Team Leader, I am passionate about delivering high-quality care to all of our ladies and gentlemen here, and it is a pleasure to work alongside all of my colleagues. As a Team, we get to know every resident on an individual basis – we know their likes, their dislikes, their hobbies and interests and we get to know their routines – all of this allows us to deliver person-centred care to each individual, which is so important to all of us at Cartref.
Job Title: Administrator
Joined: 2016
Hi, I’m Cheryl – you’ll often find me greeting you at our front door to welcome you in. I have been part of the Cartref Team for 8 years now and what a wonderful team it is. We all share the same goal – to provide the best care for all of our ladies and gentlemen – and no one on the team will ever let that be compromised. My role allows me to assist our ladies and gentlemen with all of their admin tasks, which I think they really appreciate and I love helping them with anything that they need. Knowing that I am making their a day a bit easier is so rewarding for me.
Job Title: Activities Coordinator
Joined: 2023
I started my career as an Activities Co-ordinator in 2006 and since then, I have developed a wealth of knowledge and experience in delivering enjoyable and engaging activities for elderly ladies and gentlemen. My role allows me to get to know everyone on an individual basis and then I work with them to identify activities that will promote their wellness and general happiness. Since joining Team Cartref, I have been working very hard to develop our community links and I am thrilled to say that we now have fantastic relationships with local businesses and alike. We are currently working on an intergenerational project with our local school children – this has been a great success and our ladies and gentlemen love seeing the children on a weekly basis. In addition, we have drama club, book club, knit and knatter, bingo, quizzes, and musical movement and we are visited weekly by Holly, our wonderful singer. There is always so much going on at Cartref and it really does boost everyone’s spirits I am just so happy that I get to be a part of it all.
Job Title: Cartref Dog
Joined: 2022
As the Service Dog here at Cartref, it is my responsibility to make sure everything is kept in order – with plenty of strokes and cuddles being a top priority. You can often find me doing zoomies down the hallway or taking a nap in the Manager’s office.
