Greenhill Care Home

Beaufort Street, Crickhowell NP8 1AG
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9.8 64 Reviews
  • Greenhill Care Home, Crickhowell
Greenhill has been purpose-built to provide residential care packages and also welcomes adults with Parkinson’s disease and a dementia diagnosis. Packages are individualised for each resident, taking account of respite, convalescence and palliative needs.

Accommodation in this modern care home is set across one floor providing good wheelchair access. Rooms are bight, spacious and comfortable offering a positive interior for the lives of older people. Landscaped gardens are popular during the summer and there is a choice of social areas. Residents can benefit from the homes close locality to the local shops and bus routes.

The home takes great care to produce a menu of appetising and nutritious food, looking to safeguard health and well-being over the long-term and ensure residents feel happy and satisfied.

Gardening, bingo and arts and crafts are just some of the activities that residents have embraced as part of the home’s life, with many themed events and entertainments also part of the calendar.

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Care Provided by Greenhill Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 22 Service Users
  • Privately Owned
  • Care Offered
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sian Richards (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (22)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1960

Funding & Fees Guide for Greenhill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,242
    • Self-Funded Residential Dementia Care from £1,242
    • RESPITE Self-Funded Residential Care from £1,342
  • (these prices are only a guideline, please contact Greenhill Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Greenhill Care Home Reviews (64)

Total of 64, showing 21-40
9.8

Greenhill Care Home has a Review Score of 9.8 (9.800) out of 10, based on 44 reviews in the last 2 years. Over all time Greenhill Care Home has 64 reviews.

Overall Experience

  • 53
  • 10
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Date Published

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Review from Catherine R (Sister of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that all the staff provide is outstanding. My sister chose to go into the home for respite care in October following a course of Chemotherapy. From the moment she entered the home she said that she felt safe, happy and cared for. Unfortunately she was admitted to hospital for a week and following
her discharge she decided that she wished to live permanently in Greenhill. I cannot thank all the staff, from the handyman, domestics, catering and care staff, enough for the wonderful care that she received whilst she was a resident. I think that a lot of the NHS staff that my sister encountered during her illness would benefit from spending time at the home to see what care and compassion really is all about. Sadly my sister’s condition deteriorated and she died in December, but even then the staff treated both her, my other sister and myself with respect, care, consideration and love. I would have no hesitation in recommending Greenhill to care for your loved ones.

Reply from Claire Williams, Home Manager at Greenhill Care Home

Thank you so much for leaving us this kind review, we really appreciate it. It really is a privilege to be able to provide this care for our residents, our team really do strive to achieve the best quality of care. We would like to pass on our deepest condolences to you and your family for the loss of your sister.


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Review from H H (Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenhill is so well run, and the staff could not be nicer or cooperative.
Well done!

Reply from Claire Williams, Home Manager at Greenhill Care Home

Thank you for leaving us this great review; I will make sure to pass your kind words onto the rest of the team.


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Review from Jolyon C (Son of Resident) published on 3 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenhill has been fantastic. All staff are great and very helpful. The care is brilliant.

Reply from Claire Williams, Home Manager at Greenhill Care Home

Thank you, this is so great to read. Your kind words will be passed on.


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Review from Daniel C (Son of Resident) published on 3 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, lovely staff, brilliant to mum, very kind and friendly.

Reply from Claire Williams, Home Manager at Greenhill Care Home

Thank you for taking the time to leave us a review, we really appreciate it.


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Review from Delyth B (Granddaughter of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very nice and always very welcoming.

Reply from Claire Williams, Home Manager at Greenhill Care Home

Thank you for taking the time to leave us a review, we really appreciate it.


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Review from Alyson A (Granddaughter of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very welcoming and helpful.

Reply from Claire Williams, Home Manager at Greenhill Care Home

Thank you for taking the time to leave us a review, we really appreciate it.


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Review from Susan S (Daughter of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff gave my mum care and respect. They always had time for me and any queries I had. They were friendly and reassuring and made my mum's respite feel like a holiday. She plans on going back to visit the friends she has made.

Reply from Claire Williams, Home Manager at Greenhill Care Home

Thank you, this is such a lovely review to read. We are delighted to hear your mum had a great stay with us. Your kind comments will be passed on to the whole team.


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Review from Ryland W (Friend of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found coming here very pleasant. I just ring up and ask to come, there is never a problem, even when I had to take a COVID test. My friend is very happy here and has nothing but praise for the staff. Thank you for all your efforts. My connection with the resident is that I was a friend
of her son.

Reply from Claire Williams, Home Manager at Greenhill Care Home

We are so pleased to read this lovely review and it is great to hear that your friend is happy here with us at Greenhill. Your kind words will be past onto the rest of the team.


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Review from Flora S (Granddaughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A fabulous care home. Each time we visit, Nan is always so happy and well-cared for. The staff are always so delightful, helpful and very kind with the children.

Reply from Claire Williams, Home Manager at Greenhill Care Home

Thank you for leaving us this lovely review. Your kind words will be passed onto the rest of the team.


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Review from M B (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Greenhill since March 2023. She has settled in and made friends. She has a lovely room and is beautifully cared for in every aspect. I, or another family member, visit daily and we have ample opportunity to observe how excellent, caring, kind and warm the staff are.
Her every need is provided for, but more importantly, she is happy.

Reply from Claire Williams, Home Manager at Greenhill Care Home

This is so lovely to read. Our team here at Greenhill strive to achieve the best quality of care for our residents, so it is great to hear your feedback regarding your mother. Your kind words will be passed onto the rest of the team.


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Review from C S (Daughter of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is living at Greenhill for nine weeks following a hospital stay. He has a lovely large room and has been very well cared for. He tells me the staff seem to anticipate his every need and he will miss them when he goes home. The staff are without exception welcoming, cheerful, friendly, considerate
and affectionate. The single-storey accommodation with wide corridors and private outdoor spaces is easily accessible and suitable for those using mobility aids. The atmosphere is bright, airy and welcoming.

Reply from Claire Williams, Home Manager at Greenhill Care Home

Thank you for this lovely review. We are so pleased to hear that your father is enjoying his stay with us here in Greenhill. Your kind comments will be passed onto the rest of our wonderful team.


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Review from Sarah R (Daughter of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home always seems clean and the staff are very friendly, my mother seems very settled since she moved in last summer, and my father has just moved in very recently.

Reply from Claire Williams, Home Manager at Greenhill Care Home

Thank you for taking the time to leave us a review. We appreciate all of your kind comments, it really means a lot to us here at Greenhill.


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Review from Sian T (Daughter of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff couldn't be more friendly and attentive. My father is so well looked after and treated with such respect and kindness. I can confidently leave him knowing he will be safe and treated with dignity.

Reply from Claire Williams, Home Manager at Greenhill Care Home

Thank you for taking the time to leave us a review, we really appreciate it. Your lovely comments will be passed on to the rest of our wonderful team.


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Review from Deborah O (Daughter-in-law of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is very happy and content in Greenhill Care Home. She is very well looked after in a caring and respectful manner. Her room is fresh and clean every time I visit. My mother-in-law's hygiene is excellent, even a hairdresser and chiropodist visit her regularly. The service grom the doctors
and nurses are excellent too. The home keep me well-informed at all times. The food is also excellent. We are very grateful.

Reply from Claire Williams, Home Manager at Greenhill Care Home

We are so pleased to hear that your mother-in-law is happy here with us at Greenhill. Our team strive to achieve the best quality of care for all of our residents and it is so nice for this to be relayed in your lovely review.


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Review from K C (Daughter-in-law of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic caring staff at Greenhill, always happy to help in any way possible! My husband and I always feel welcome. The event days are good i.e. Christmas Day, Elvis etc. Thank you to all of the staff for being lovely, professional, kind, helpful and happy! You're stars!

Reply from Claire Williams, Home Manager at Greenhill Care Home

Thank you for taking the time to write this review. We love keeping our residents busy with entertainers and events! Your feedback will be passed on to the team.


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Review from Trefor C (Son of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recent highlights for Mum. Santa coming around Christmas Day with gifts specifically selected for her, lovely touch. The return of Elvis! Weeks of entertainment from that.

Reply from Claire Williams, Home Manager at Greenhill Care Home

Thank you for taking the time to write us a review, we really appreciate it. We are so pleased to hear that your mum is enjoying our activities and events.


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Review from Meryl S (Daughter-in-law of Resident) published on 6 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the way my mother-in-law has settled into Greenhill Care Home. My mother-in-law is very happy here and is being very well cared for by staff who are very caring and kind people.

Reply from Greenhill, Home Manager at Greenhill Care Home

We are delighted to hear that your mother-in-law has settled into Greenhill Care Home and that she and her family are happy with the standard of our care. Thank you for your review.


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Review from Robert C (Son of Resident) published on 6 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for our mother is first-class. Great staff, service and home. We couldn't be any happier.

Reply from Greenhill, Home Manager at Greenhill Care Home

We are so pleased to hear that you are happy with your mother's care. Your feedback will be passed on to the team.


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Review from John G (Cousin of Resident) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impressions are that the staff are very friendly and care for and love their residents very much. We are very grateful to them for looking after our loved ones so well.

Reply from Greenhill, Home Manager at Greenhill Care Home

Thank you for your feedback and for taking the time to share your positive experience here with us at Greenhill. This will be passed on to all of the team.


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Review from Diane C (Cousin of Resident) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Had a pleasant meeting with relatives. Was given a little lounge to be private. The staff are very helpful, patient and considerate.

Reply from Greenhill, Home Manager at Greenhill Care Home

Thank you for your kind comments, your feedback will be passed on to the team.


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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Greenhill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 44 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Greenhill Care Home is calculated as follows: ( (431 Excellents x 5) + (74 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 520 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greenhill Care Home is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 44 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (5)

Sian

Sian Richards

Job Title: Home Manager

Joined: 2022

I started at Greenhill as a night support worker in January 2022 before working my way up to night team leader and then day team leader.


Coming into work feels like being with family and I get to meet some really fantastic and interesting people. I have been given lots of training opportunities and have become an in-house trainer for manual handling and 'how do I know you' dementia training.


Keri

Keri Lynott

Job Title: Support Worker

Joined: 2023

I enjoy my job and when I come into work it feels like a family atmosphere. I get to spend time with the residents and get to know them really well and hear all their life stories.


The team works well together and each member of staff will work hard to get the job done to a high standard.


Julie

Julie Reid

Job Title: Support Worker

Joined: 1996

I have worked here for 28 years and I have a dual role as I cook and support worker. I like doing both roles and I get to spend lots of time with the residents. Having a dual job role gives me lots of variety!


Barbara

Barbara Lewis

Job Title: Team Leader

Joined: 2014

In October 2014 I decided to get out of the retail business and try something new and I haven’t looked back since! I started off doing bank support work and worked my way up to being a team leader.


I love coming into work and interacting with residents and hearing all their life stories. Coming into work is different every day and having a laugh with the residents and staff is the highlight.


Latassha

Latassha Gooding

Job Title: Administrator

Joined: 2022

There's always a great atmosphere in the home and I always look forward to going to work. I work alongside a great team who work hard to bring joy to the residents. I also care a lot for the residents and their wellbeing.


When I started at Greenhill I was a domestic assistant and when an administrator position became available I was lucky to be able to take up a different role.