Llwyn Teg Care Home

Mill Lane, Llanfyllin SY22 5BG
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8.2 94 Reviews
  • Llwyn Teg Care Home, Llanfyllin
Llwyn Teg has been purpose built and designed to offer a high standard of care and accommodation. A team of friendly and experienced professionals are on hand to offer 24 hour, individual based care for short or long term needs as well as providing expert care to people who are living with dementia.

Surrounded by beautiful countryside close to the town of Llanfyllin, the home benefits from many local amenities. The landscaped garden with its patio, sensory garden and vegetable and herb patch is enjoyed by many on warmer days.

The chef gets to know each resident’s nutritional needs when they move into the home to ensure that the daily menu suits everyone’s tastes. A Nite Bite menu is available between 6.30pm and 6.30am if residents have extra food preferences.

The home arranges at least one monthly themed event which is tailored to residents’ abilities so that everyone can enjoy it. Llywyn Teg has a dedicated activity co-ordinator who arranges other regular activities for residents to benefit from such as canal trips and pampering sessions.

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Care Provided by Llwyn Teg Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rachel Owen (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (33)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1974

Funding & Fees Guide for Llwyn Teg Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,104
    • Self-Funded Residential Dementia Care from £1,104
    • RESPITE Self-Funded Residential Care from £1,204
    • RESPITE Self-Funded Residential Dementia Care from £1,204
  • (these prices are only a guideline, please contact Llwyn Teg Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room

Llwyn Teg Care Home Reviews (94)

Total of 94, showing 41-60
8.2

Llwyn Teg Care Home has a Review Score of 8.2 (8.155) out of 10, based on 2 reviews in the last 2 years. Over all time Llwyn Teg Care Home has 94 reviews.

Overall Experience

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Review from W H (Son of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come here every week to visit my mother, she is always cheerful and happy with her care. I always have a cup of coffee when I'm here and they are always very polite and professional. Thanks.

Reply from Holly McGough, Customer Adviser at Llwyn Teg Care Home

Thank you for your review. We are pleased to hear about you and your mother's positive experience at Llwyn Teg care home and appreciate your comments. We will share these with the home's manager. The Bupa Customer Care Team.


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Review from S H (Daughter of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy at Llwyn Teg Care Home. They look after her very well. I'm always made welcome when I come to visit.

Reply from Holly McGough, Customer Adviser at Llwyn Teg Care Home

Thank you for your review. We are pleased to hear your mother is enjoying her stay at Llwyn Teg care home and appreciate your comments. We will share these comments with the home's manager. The Bupa Customer Care Team.


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Review from Andrew M (Son of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was recently admitted to this care home for respite care, although this may become a more permanent stay. He is very happy here and his physical appearance has greatly improved since arriving. He has settled in well and is starting to show an interest in activities laid on by the home; a great
improvement on the isolated life that he led at home.

Reply from Holly McGough, Customer Adviser at Llwyn Teg Care Home

Thank you for your review. We are pleased to hear about your father's positive experience at Llwyn Teg and are glad he has improved since arriving at the home. We appreciate your comments and will share these with the home's manager. The Bupa Customer Care Team.


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Review from Tony S (Son-in-law of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering the care home, my father in law and his family have been made to feel it's one big family at the home.


It's been lovely to see my father in law get his confidence and self-esteem back and looking forward to participating in the activities run by the home.


Reply from Gabriella Mills, Customer Adviser at Llwyn Teg Care Home

Thank you for your review. We are pleased to hear that your Father in Law is settling in well and is looking forward to getting involved with the activities on offer. We will share your positive experience with the home's manager. The Bupa Customer Care Team.


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Review from Isabel S (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has had two strokes over the last 18 months and the second has left him anxious and confused. He is also blind.
He came to stay at Llwyn Teg in the middle of April and already he is much calmer.
The staff have all been most supportive and, through their understanding, his confidence has
grown, even in the two weeks he has been in residence.
We decided yesterday that he would stay at Llwyn Teg permanently and we saw him smile for the first time in over three months.
Brilliant!

Reply from Gabriella Mills, Customer Adviser at Llwyn Teg Care Home

Thank you for your review. We are pleased to hear about the positive impact our home has had on your Father and happy to welcome him to the home on a permanent basis. Your comments will be shared with home's manager. The Bupa Customer Care Team.


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Review from Keith S (Friend of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my friend while in the area, happy to see her rested. Will visit again.

Reply from Natalie Krisman, Customer Service Advisor at Llwyn Teg Care Home

I'm glad to hear that your friend is settled in our home. Thank you for your review.


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Review from Antony R (Son-in-law of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Father-in-law is having all his needs met, of which was he couldn't have at our home.
We were finding it hard to observe him and meet all his needs. He is very well cared for, loves all the staff, likes his own space, of which they respect. Meals are good, very good service, well-run home. Would recommend
to all.

Reply from Natalie Krisman, Customer Service Adviser at Llwyn Teg Care Home

Thank you for your review and I am so pleased to hear that your father-in-law is well-looked after and happy at our home.


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Review from Jacqueline D (Wife of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Llwyn Teg is homely and warm. Staff wear a smile and are available at all times. My husband has expressed only appreciation and although he is glad to be coming home after a short stay, he says he would happily return to Llwyn Teg if the time for long-term care arises. I'm grateful for the whole experience.
Many thanks to you all.

Reply from Natalie Krisman, Customer Service Advisor at Llwyn Teg Care Home

Thank you for your lovely review about Llwyn Teg. I am pleased to hear that your husband was happy during his stay and I have passed on your comments to the home.


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Review from Dilys H (Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Would recommend this home.

Reply from Natalie Krisman, Customer Service Advisor at Llwyn Teg Care Home

That's great to hear - thank you.


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Review from David E (Son of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother's health has improved considerably during her stay, very nice and helpful staff.

Reply from Natalie Krisman, Customer Service Advisor at Llwyn Teg Care Home

That's great to hear - thank you for your review.


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Review from Phil D (Respite Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pity no ensuite but no problem caused. Very happy atmosphere. I am 91, short-sighted and deaf. Carers treated me with great respect. Food better than any hotel I could afford. I was here for 1 week respite and if I return needing full-time care, I will ask to come here.

Reply from Natalie Krisman, Customer Service Adviser at Llwyn Teg Care Home

Thank you for sharing your review with us. I am pleased that you enjoyed staying at Llwyn Teg!


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Review from Gwendoline E (Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly indeed, nothing is too much trouble. The food is lovely and plenty of it. It makes you feel like you don't want to go home, but even that is coming closer, but it's been well worth it.

Reply from Natalie Krisman, Customer Service Adviser at Llwyn Teg Care Home

Thank you for your review and I am pleased to hear that you have been happy at Llwyn Teg!


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Review from Richard O (Brother of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, nothing is ever too much trouble. Very helpful. A fantastic manager that goes beyond duty.

Reply from Stephen Rondel, Customer Adviser at Llwyn Teg Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We always endeavour to go beyond our duty for our residents and their families.


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Review from Julie O (Sister-in-law of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager is fantastic and goes beyond her duty to make you feel welcome and explains everything. Staff are hardworking and always cheerful.

Reply from Stephen Rondel, Customer Adviser at Llwyn Teg Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our hardworking staff.


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Review from Dawn J (Daughter of Resident) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Llwyn Teg, in my opinion, lives up to its name, a care home. I cannot praise the staff highly enough. They have shown my mam a high level of care from the first day she went there. She feels safe and comfortable with all members of staff. They have time to listen if Mam wants to talk and are not at
all dismissive. Her room is very clean and tidy at all times and she is very proud of this when she shows us around. I would like to take this opportunity to thank all the staff for their wonderful care.

Reply from Jayne Duck, Customer services administrator at Llwyn Teg Care Home

Thank you for your review and kind words. It is so lovely to hear that your mum is happy and proud to be in our care. It is the little things like having a chat or just a smile that makes all the difference. I'm sure this must give you peace of mind knowing that she is safe and well cared for.


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Review from David W (Son of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has spent the last months of her life at Llwyn Teg Care Home. She was superbly welcomed and helped to settle in. Through the following months she was very happy there and loved the staff who cared for her very well - she learnt to play bingo at the age of 98 and enjoyed all the occupational
events including a trip to the seaside and holding the guinea pig. When she became ill the staff were brilliant and cared for her and her family superbly. I cannot imagine a better home for my mother- many thanks to all.

Reply from Jayne Duck, Customer services administrator at Llwyn Teg Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words. It is lovely to hear how happy your mother was while in our care. I'm sure that in time when you look back on the time that your mother spent with us it will give you comfort knowing that she was happy and well cared for.


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Review from M T (Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am here to stay until my next operation. I have been looked after with care and my dignity has been respected. The staff here are wonderful and are making my stay here an enjoyable one.


Food and drink are lovely and facilities are always clean and the overall place is very well looked after.


Reply from Jayne Duck, Customer services administrator at Llwyn Teg Care Home

Thank you for your review. I'm so pleased to hear that you are enjoying your stay with us. I hope your operation goes well and you have a quick recovery.


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Review from M B (Private Carer of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Llwyn Teg Care Home is very well run. The staff provide a warm, safe, friendly, yet professional service to all residents. I think the staff here are the making of this care home! I've witnessed nothing but the utmost care and consideration for all the residents here. Care at its best!

Reply from Jayne Duck, Customer services administrator at Llwyn Teg Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Wyn J (Son of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been a very independent for all her retirement and since my father died, my mother was not keen to enter a care home. Due to her inability to look after herself at home, she entered Llwyn Teg last September. Is it a reflection of the care and attention given to my mother by all the staff at Llwyn
Teg that she is now happily settled into her new routines. A constant open dialogue between family and staff ensure all her needs are met.

Reply from Jayne Duck, Customer services administator at Llwyn Teg Care Home

Thank you for your review.
It is so nice to know that your mum has settled well and is happy in her new environment, this must give you such peace of mind knowing that she is well cared for and that you are kept informed of everything.


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Review from Rosina P (Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very contented, well looked after.
Happy to be here.

Reply from Jayne Duck, Customer Services Administrator at Llwyn Teg Care Home

Thank you for your review. It is lovely to hear that you are happy and well looked after.


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Current Review Score: 8.2 (8.155)

Overview of Review Score

The Review Score of 8.2 (8.155) out of 10 for Llwyn Teg Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.727 for Llwyn Teg Care Home is calculated as follows: ( (16 Excellents x 5) + (6 Goods x 4) ) ÷ 22 Ratings = 4.727

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.428 Points relating to the number of positive Reviews for Llwyn Teg Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6. 2 Positive Reviews ÷ 6.6 = 0.303

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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