Llwyn Teg Care Home

Mill Lane, Llanfyllin SY22 5BG
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8.2 94 Reviews
  • Llwyn Teg Care Home, Llanfyllin
Llwyn Teg has been purpose built and designed to offer a high standard of care and accommodation. A team of friendly and experienced professionals are on hand to offer 24 hour, individual based care for short or long term needs as well as providing expert care to people who are living with dementia.

Surrounded by beautiful countryside close to the town of Llanfyllin, the home benefits from many local amenities. The landscaped garden with its patio, sensory garden and vegetable and herb patch is enjoyed by many on warmer days.

The chef gets to know each resident’s nutritional needs when they move into the home to ensure that the daily menu suits everyone’s tastes. A Nite Bite menu is available between 6.30pm and 6.30am if residents have extra food preferences.

The home arranges at least one monthly themed event which is tailored to residents’ abilities so that everyone can enjoy it. Llywyn Teg has a dedicated activity co-ordinator who arranges other regular activities for residents to benefit from such as canal trips and pampering sessions.

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Care Provided by Llwyn Teg Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rachel Owen (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (33)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1974

Funding & Fees Guide for Llwyn Teg Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,104
    • Self-Funded Residential Dementia Care from £1,104
    • RESPITE Self-Funded Residential Care from £1,204
    • RESPITE Self-Funded Residential Dementia Care from £1,204
  • (these prices are only a guideline, please contact Llwyn Teg Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room

Llwyn Teg Care Home Reviews (94)

Total of 94, showing 61-80
8.2

Llwyn Teg Care Home has a Review Score of 8.2 (8.155) out of 10, based on 2 reviews in the last 2 years. Over all time Llwyn Teg Care Home has 94 reviews.

Overall Experience

  • 77
  • 17
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Review from Sharon R (Daughter of Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home gives excellent care, hand on heart I wouldn't put him here if I had any worries. Care staff and manager are very approachable and caring. Well run home house keeping, cooks, everyone works well. The food is good and Dad loves meal times.

Reply from Jayne Duck, Customer Services Administrator at Llwyn Teg Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


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Review from Lesley T (Daughter of Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and attentive. Room always clean and tidy along with communal areas. Sometimes menu choices could be more varied but overall quality is good. Security is taken very seriously.

Reply from Jayne Duck, Customer Services Administrator at Llwyn Teg Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


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Review from T B (Brother of Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm, friendly staff. The home is clean.

Reply from Jayne Duck, Customer sercices administrator at Llwyn Teg Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from B B (Mother of Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant, friendly staff. Good food. Happy atmosphere.

Reply from Jayne Duck, Customer sercices administrator at Llwyn Teg Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Jennifer N (Daughter of Resident) published on 4 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care provided to my mother at Llwyn Teg. The staff are caring and hard-working and treat the residents extremely well. Ideally, I would like my mother to have more one-to-one interaction with the staff but I realise that this is difficult, given their workload. The food provided
is excellent and the facilities are generally clean and pleasant. Drugs appear to be administered consistently and efficiently. My mother often needs medical attention and this is generally provided appropriately, although I am increasingly concerned about her condition.


I would like to thank all the staff at Llwyn Teg for the way they care for my mother and for their helpfulness to me as her daughter.


Reply from Emily Wilson, Customer Service Administrator at Llwyn Teg Care Home

Thank you for sharing your kind comments with us, we really appreciate it. I am so pleased that you are happy with the care your Mother is receiving. The Bupa Customer Care Team.


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Review from Anne S (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seems very happy with all the care and services provided to her. Mum has been in Llwyn Teg Care Home for two years now and we as a family see how all the staff treat mum with care, dignity and understanding, she suffers from vascular dementia. I come and support Mum and help with some activities
so quite involved with the staff. I have always found them professional, courteous and kind. Mum is always looking very clean and tidy. I would have no hesitation whatsoever in recommending Llwyn Teg Care Home to anyone - in fact, I think I will book my place now.

Reply from Jamie, National Development Manager at Llwyn Teg Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Martin L (Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very relaxed, safe and caring.

Reply from Jamie, National Development Manager at Llwyn Teg Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Marguerite P (Brother of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a lovely welcome from all of the staff. Very friendly and a compassionate way with the residents. The home itself is impeccably clean and tidy. Food is also very good compared to previous home my brother was in. All in all "home from home"- excellent.

Reply from Tom Meyer, Customer Service Administrator at Llwyn Teg Care Home

We are thankful for your review and happy to hear your lovely comments about our home.


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Review from D O (Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the company and care they give.
Thank you very much.

Reply from Tom Meyer, Customer Service Administrator at Llwyn Teg Care Home

Thank you for your review. We're glad to hear you how you feel about our care services.


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Review from Keith Q (Son of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident at Llywn Teg care home for almost two years. During that time she was extremely well cared for. She is Welsh speaking as her first language and as her dementia took a stronger hold, she increasingly conversed with the staff in Welsh. A strong bond developed and despite her increasing
frailty, it was heartwarming to see the quality of care and gentle humour staff displayed. The home responded well to changes in her dietary needs. They also were efficient in their management of her medication and in their communication to ourselves.

Reply from Emily Wilson, Customer Service Administrator at Llwyn Teg Care Home

Thank you so much for sharing your positive feedback regarding the staff and your Mother's stay. I am so pleased to hear that you were happy throughout her stay. I will pass on your lovely comments to the home manager. Thank you again, best wishes, The Bupa Customer Care Team


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Review from Leslly T (Daughter of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are always very kind, helpful and professional.
Mum loves her room and is allowed to personalise it.

Reply from Emily Wilson, Customer Service Administator at Llwyn Teg Care Home

Thank you for sharing your kind feedback with us. I will be sure to pass these comments onto the home manager. I am pleased that your Mum is enjoying her stay. The Bupa Customer Care Team.


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Review from Heulwen P (Daughter of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents came here in June 2016, unfortunately, Mam died last October. Both have received excellent care. No complaints at all. The staff are friendly and very caring. They both settled in very well after 75 years of marriage.
The food is also very good and there is also entertainment etc.

Reply from Emily Wilson, Customer Service Administrator at Llwyn Teg Care Home

Thank you so much for sharing your lovely feedback with us, it is very much appreciated. I am so sorry for your loss. I am pleased that your parents received the care that they needed. I will pass on your kind words to the home manager. Best wishes, The Bupa Customer Care Team.


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Review from Jean D (Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy being here, good company. I feel I'm well looked after, plenty to do if you want to take part.
Excellent service and good care.

Reply from Emily Wilson, Customer Service Administrator at Llwyn Teg Care Home

Thank you for your kind review. I am pleased you are enjoying your stay at Llwyn Teg and that you continue to do so throughout. I will pass on your feedback to the home manager. Best wishes, The Bupa Customer Care Team.


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Review from Emma J (Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased to be accepted to live in Llwyn Teg. I have had excellent care the whole of the time I have been here. The food is excellent here and we are all putting on weight.

Reply from Emily Wilson, Customer Service Administator at Llwyn Teg Care Home

Thank you for your lovely review. I am so pleased that you are happy with the care you have been receiving and that your meals are delicious! I will pass on your kind comments to the home manager. Best wishes, The Bupa Customer Care Team.


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Review from B E (Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before coming here I was a little apprehensive but certainly didn't need to be as everything has been great.

Reply from Emily Wilson, Customer Service Administrator at Llwyn Teg Care Home

Thank you for your kind review. I am pleased you are happy with everything, I will pass on your feedback to the home manager. The Bupa Customer Care Team.


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Review from Annie R (Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care is good here.

Reply from Emily Wilson, Customer Service Administrator at Llwyn Teg Care Home

Thank you for your review, I am pleased that you are happy with the level of care our staff provide. The Bupa Customer Care Team.


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Review from M C (Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can recommend Llwyn Teg Care Home as a first class home.
I was very poorly when I first arrived, I did not know where I was, but after a few weeks of loving care I put on weight and I started to feel better in myself.
I could not ask for a better place. The love and care has been first class.
I
will live here until the end knowing I will be well looked after.

Reply from Emily Wilson, Customer Service Administrator at Llwyn Teg Care Home

Thank you so much for sharing your feedback with us, we really appreciate it. I am so pleased to hear that you settled in well and that you have been making great progress. We wish you all the best whilst you continue staying at our Llwyn Teg Care Home. I will be sure to pass on your comments to the home manager. Best wishes, The Bupa Customer Care Team.


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Review from Susan E (Daughter-in-law of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has been fantastic and we found it a very friendly and lovely place to be.

Reply from Emily Wilson, Customer Service Administrator at Llwyn Teg Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Antonia L (Resident) published on 14 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been happy here since I came. I wish I could stay here for the winter if possible, I like my room very much. I am a little bored with my diet as it has to be liquidised, as I have a stent.

Reply from Jayne Duck, Customer Servicies Administrator at Llwyn Teg Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Ann H (Friend of Resident) published on 16 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impression was that of a modern, comfortable hotel. The staff are extremely pleasant but at the same time very efficient at providing good routine, cleanliness, checking all medication and other medical needs and above all been observant and encouraging improvement and recovery where possible.
Safety was the forefront at all times.

Reply from Rose Pickering, Customer Service Administrator at Llwyn Teg Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Current Review Score: 8.2 (8.155)

Overview of Review Score

The Review Score of 8.2 (8.155) out of 10 for Llwyn Teg Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.727 for Llwyn Teg Care Home is calculated as follows: ( (16 Excellents x 5) + (6 Goods x 4) ) ÷ 22 Ratings = 4.727

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.428 Points relating to the number of positive Reviews for Llwyn Teg Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6. 2 Positive Reviews ÷ 6.6 = 0.303

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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