Llys Hafren Care Home

Severn Road, Welshpool SY21 7AR
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9.2 34 Reviews
  • Llys Hafren Care Home, Welshpool
Llys Hafren offers a range of care plans for short or long term needs. Staff have been trained to provide individualised 24 hour care in a professional and caring manner while focusing on the independence and dignity of each resident. The home offers excellent facilities to care for people with Huntington’s disease and Parkinson’s and those who are living with dementia.

Llys Hafren Care Home has a friendly feel and welcomes residents to bring their own small possessions for decoration. Bedrooms are pleasantly furnished and decorated and for peace of mind all rooms are fitted with a 24 hour call system. The landscaped garden with a water feature provides the perfect setting to relax or socialise with guests and visitors.

The home’s menu includes fresh seasonal ingredients which are prepared by the in house chef. The menu changes daily and hot and cold choices are always on offer.

Life at Llys Hafren includes groups for residents to take part in which includes gardening, bird watching and reading groups, as well as additional therapies that residents can access. Residents are encouraged to continue their own interests and hobbies and take part in local outings.

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Care Provided by Llys Hafren Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Bea Wickstead (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1960

Funding & Fees Guide for Llys Hafren Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,242
    • Self-Funded Residential Dementia Care from £1,242
    • RESPITE Self-Funded Residential Care from £1,342
    • RESPITE Self-Funded Residential Dementia Care from £1,342
  • (these prices are only a guideline, please contact Llys Hafren Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Llys Hafren Care Home Reviews (34)

Total of 34, showing 21-34
9.2

Llys Hafren Care Home has a Review Score of 9.2 (9.170) out of 10, based on 10 reviews in the last 2 years. Over all time Llys Hafren Care Home has 34 reviews.

Overall Experience

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Review from Julie B (Daughter of Resident) published on 3 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no qualms about recommending Llys Hafren. Mum has been a resident for almost two years and ever since she moved in, has loved the environment and the atmosphere.
There's always some activity or entertainment that Mum can enjoy, and she thinks all the staff are wonderful. Of course, it's the
staff that really make it feel so welcoming. Everyone is caring and friendly, finding time to talk to and laugh with residents.
This is a heartwarming thing to witness.
From our perspective, the team that looks after our Mum have worked especially hard recently to put in place some helpful measures to assist Mum with her personal care routine.
We had some questions which were investigated, answered swiftly, and the new plan was agreed and implemented straight away.
All of the things that really impact Mum's daily quality of life and sense of well-being are being handled with great kindness and flexibility.
Well done to the manager and the team.

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Review from Peter C (Husband of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be happier with the care my wife receives.

Reply from Greta Narbutaityte, Customer Adviser at Llys Hafren Care Home

Thank you for your kind words. We are happy to hear you fell like your wife is cared for and looked after.


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Review from Mair W (Daughter of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for the last six months and we were very pleased with her care from day one. She settled in quickly considering she is disabled (cannot walk on her own) and had lived on her own for over 35 years. During my visits, I have witnessed that the staff are very helpful and caring
towards her and the other residents.

Reply from Greta Narbutaityte, Customer Adviser at Llys Hafren Care Home

Thank you for taking the time to leave your review. It is always lovely to hear from the family member being happy with the care we provide. Thank you once again for choosing Llys Hafren for your mother's care.


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Review from Anthony D (Son of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Llys Hafren Care Home since January and I cannot fault it. The staff are excellent, friendly and caring and really look after everyone to a very high standard. Mum really likes it here.

Reply from Greta Narbutaityte, Customer Adviser at Llys Hafren Care Home

Thank you for your kind words. It is very nice to hear that mum feels like a part of our Llys Hafren family and you can have the peace of mind and reassurance that she will be looked after.


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Review from Carol E (Daughter of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely good to the patients/residents. Very well looked after, well fed, lots of drinks on hand etc.


All staff are friendly, cheerful and chatty to residents.


The home is kept clean, tidy and very warm. Cosy rooms are kept tidy, washing is all done satisfactorily.


All round

excellent home, very pleased with Dad's care.

Reply from Greta Narbutaityte, Customer Adviser at Llys Hafren Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your dad in our care. Please let us know if there is anything that can be done to make your dads stay as comfortable as possible.


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Review from Rob K (Grandson of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly, clean and safe place to be. Staff are kind, reliable and always there to help with a smile.


My grandmother is very happy here and raves about the place.


It is always a pleasure visiting Llys Hafren - the care is always of a very high standard.


Reply from Greta Narbutaityte, Customer Adviser at Llys Hafren Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your grandmother in our care. We hope to continue providing your loved one with the best possible care.


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Review from A L (Daughter of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When our mother came for respite a couple of weeks ago my brother and I were very relieved but also anxious. We were unsure whether she would settle. It is obvious now that she is very happy. This is down to the wonderful staff who have created a very happy environment. Your kindness and understanding
to my brother and I is also greatly appreciated.

Reply from Gabriella Mills, Customer Adviser at Llys Hafren Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home's staff. Residents health and well being is our priority and we are glad your brother has settled in so well. The Bupa Customer Care Team.


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Review from M B (Wife of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been a resident for a few weeks but previous to that, he's stayed there on a weekly basis (respite). I find all the staff very friendly, helpful and caring. The home is very clean and tidy and the care they give to the residents is excellent. I would recommend to everybody.

Reply from Natalie Krisman, Customer Service Advisor at Llys Hafren Care Home

I am pleased to hear that you and your husband are happy with the standard of care and cleanliness at our home. Thank you for your review.


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Review from E L (Daughter-in-law of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff are helpful and if you raise any concerns, they attend to and try to put right. The laundry service is the poorest and they don't seem to take care and their clothes, they look shabby quickly which makes her look a little unkept.

Reply from Natalie Krisman, Customer Service Advisor at Llys Hafren Care Home

Thank you for your review and feedback about our home - it is really appreciated.


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Review from H O (Daughter of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think Llys Hafren Care Home has a very good reputation and is a very friendly place with a good atmosphere the residents are well cared for which is very important I think.
I would definately recommend it to anyone or even come myself. It is a lovely light airy care home, the garden will look lovely
in the summer when all the plants are in flower.

Reply from Natalie Krisman, Customer Service Adviser at Llys Hafren Care Home

Thank you for your review and I'm happy to hear that you have had a positive opinion of Lllys Hafren.


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Review from Roger M (Son of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is now five years younger than when she first entered Llys Hafren! The care and attention she receives is excellent. The staff are always friendly, helpful and obliging. The manager is world class as are the senior staff. I couldn't want for anything better for my mother. I have not commented
on value for money. Care homes are by definition expensive to run. Like everything else in life, you get what you pay for.

Reply from Rose Pickering, Customer Service Administrator at Llys Hafren Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Linda L (Daughter of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm my Mother's nearest relative and live in Norway. I am informed straight away if something is wrong. Staff are wonderful. This is now my Mother's home and she really appreciates her care. Llys Hafren Care Home is wonderful. More homes should follow their standards in Britain and Norway.

Reply from Rose Pickering, Customer Service Administrator at Llys Hafren Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Ruth C (Daughter-in-law of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Llys Hafren is an excellent care home with very caring committed staff and a first class manager. We have been extremely happy with the home which is always busy, always immaculately tidy, always welcoming and provides a safe, loving and homely environment for the residents.

Reply from Rose Pickering, Customer Service Administrator at Llys Hafren Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Marilyn P (Daughter of Resident) published on 11 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are particularly caring treating my parents with dignity. The manageress shares information in an open way and listens to any concerns. The atmosphere in the home is positive and relaxed. Activities are varied and imaginative. Rooms are clean and food is generally of a high standard. As with all
organisations more training is needed for a minority of staff modelling behaviour and shadowing outstanding staff would benefit a few employees.

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Current Review Score: 9.2 (9.170)

Overview of Review Score

The Review Score of 9.2 (9.170) out of 10 for Llys Hafren Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.370 for Llys Hafren Care Home is calculated as follows: ( (69 Excellents x 5) + (33 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 119 Ratings = 4.37

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Llys Hafren Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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