Maes-y-Wennol Care Home has a Review Score of 9.6 (9.586) out of 10, based on 6 reviews in the last 2 years. Over all time Maes-y-Wennol Care Home has 22 reviews.
Review from Megan J (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Natalie Krisman, Customer Service Adviser at Maes-y-Wennol Care Home
Thank you for sharing your review and I'm really pleased to hear that your mother is feeling better and settled.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Management
Safety / Security
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Value for Money
Review from G M (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Natalie Krisman, Customer Service Adviser at Maes-y-Wennol Care Home
Thanks for your review and I am glad that you have had such a positive experience with the home and the care staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.6 (9.586) out of 10 for Maes-y-Wennol Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.986 for Maes-y-Wennol Care Home is calculated as follows: ( (69 Excellents x 5) + (1 Goods x 4) ) ÷ 70 Ratings = 4.986
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.6 Points relating to the number of positive Reviews for Maes-y-Wennol Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 6 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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Job Title: Service Manager
I have been the Manager at Maes-y-Wennol for the past fourteen years, I have worked my way up the ladder from Care Worker to Home Manager. I believe this experience has given me an insight and empathy into what it is like to work and manage a Care home.
We have been fully compliant with CIW throughout my time here.
My passion for life and the belief that all human beings deserve the right to be happy and to be treated with kindness is what drives me to be the best version of myself that I can be.
I believe that individual well being comes from being happy, to achieve this we need to have fulfilment, to be included and to be valued.
I always support my team by ensuring that they have the training and the tools to do their job. They know they are valued and their individual development is always on my agenda.
A happy skilled team is the best way to ensure that we have “Happy Service Users”.
We are committed here to the delivery of person centered care, and to make the experience a safe and happy one.
Job Title: Team Leader / Acting Deputy
Joined: 2010
I have worked here for ten years as a Team Leader and step up into Deputy Manager part time.
I have a wealth of knowledge and experience and a wonderfully calm nature.
I am also our Manual Handling Trainer and Fire Trainer.
I enjoy engaging with the staff and getting them on board with training I deliver.
The residents are are at the heart of everything I do and I always make sure I find the time to mentor new staff and to ensure the experience is a good one.
I enjoy working here because I believes in what we are doing and the values we hold.
Job Title: Chef
I hold a City & Guilds Certificate in Catering and also an NVQ Level 3 in Health & Social Care.
I live local to the home and my Mother also works here as a Housekeeper.
Having worked in Care for over twenty years (initially as a support Worker, then as a Team Leader and now for the past five years as a Chef/Cook) I am 100% committed to the provision of good nutritionally balanced meals.
I take the time to speak to our residents and always provide an alternative to the menu if it’s not to their liking.
I manage the kitchen as I would my own home and ensures that all catering staff know what is expected of them so we never fail to deliver an excellent service.
Maes y wennol has maintained a Level 5 Hygiene score since the start of scoring.
