St Nicholas House Ltd

Churchstoke, Montgomery SY15 6AF
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8.8 20 Reviews
  • St Nicholas House Ltd, Montgomery
St Nicholas House is a nineteenth-century accommodation that has been thoroughly refurbished and made appropriate to numerous residential and nursing care requirements.

The 49 bedroomed home is situated on the border of Shropshire and Wales. The home itself boasts stunning views over the Powys and Shropshire border and is situated in a semi rural location close to local amenities and within easy reach of Welshpool, Shrewsbury, Oswestry and Newtown.

St Nicholas House provides nursing and residential beds as well as respite care.

Staff pride themselves on offering high levels of professional care for the elderly with a personal touch 24 hours a day. Their team of highly qualified and attentive staff focus on the individuals needs with a personalised care plan.

Their dedication can be seen in all departments - in their cooking, hospitality and organised activities for residents.

St Nicholas House is renowned for the quality of care and friendly and welcoming atmosphere. Staff invite you to call in and see them for a coffee and a chat at anytime.

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Care Provided by St Nicholas House Ltd

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 49 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Vasilica Iovu (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (49)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

St Nicholas House Ltd Reviews (20)

8.8

St Nicholas House Ltd has a Review Score of 8.8 (8.783) out of 10, based on 4 reviews in the last 2 years. Over all time St Nicholas House Ltd has 20 reviews.

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Review from C C (Relative of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative is happy, cared for and loved and respected at St Nicholas House. Her words 'I love it here, there's always something to do.". The respect and care and attention I have witnessed is nothing more than excellent. Watching the interaction between staff and residents, reflects an adult caring
and person-centred environment where the best is brought from individuals. Thank you for your wonderful care.

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Review from Philip S (Son of Resident) published on 14 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful, compassionate and very caring to my mother. They are also very accommodating and friendly to us as a family.
We cannot praise the home enough. My mother absolutely loves them all, she enjoys the food and takes part in all the fantastic entertainment which they offer. Gold
stars all around!

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Review from Julie H (Daughter of Resident) published on 7 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the staff here enough. Rooms are clean, warm and comfortable. My father is so well cared for and I get updates all the time with staff knowing me and my father so well. Nothing is too much trouble.
The staff are always happy and smiling and always on hand for whatever reason.
The
staff are patient and have such a good understanding of dementia and how it affects the patient as well as the family.
I can't recommend St Nicholas House enough.

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Review from L H (Daughter of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We’ve been very pleased with the care Mum received at St Nicholas, the staff are thoughtful, and the atmosphere is calm and warm. When Mum is poorly, the nurse is very responsive, and communication with the care staff is excellent. The activities are fantastic, and the home is well-organised. The activity
staff, as well as the manager, deputy and receptionist, have been amazing at helping to settle in Mum and welcoming in family members and visitors; we’re all very grateful.

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Review from Shirley O (Daughter of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into St Nicholas House in November following a long spell in the hospital where she was very unwell. Since moving to St Nicholas House, she has been made to feel so welcome, and the staff are all so lovely. Mum's mental health has improved, and following wonderful care, her bed sores have
either cleared up or got a lot smaller. Mum really enjoys the food and having her hair done by a visiting hairdresser each week. The activities coordinator is wonderful and painted Mum's nails as part of a pamper morning; Mum has never had her nails painted, ever! Activities take place every day. Mum doesn't always want to get out of bed, but the staff are good at trying to encourage her to get out. I can't fault St Nicholas House or the care my mum receives.

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Review from Rachel P (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived at St Nicholas for nine months now, and we are extremely grateful and thankful for the very high standard of care that happens for the great majority of the time. The care, environment, food and general well-being of the residents are first-class. In particular, the activities staff are
just fab - something on offer nearly every day of the week. We feel very strongly that our views and wishes are listened to. The manager does a very good job of leading her team. It is s compliment to the staff that they attend many of the resident's activities during their own time.
The best care home in our locality.

Reply from Vasilica Iovu, Manager at St Nicholas House Ltd

Thank you very much for your kind words. We are very happy to hear that you are satisfied with our service. I will ensure all members of staff receive this wonderful feedback. We sincerely appreciate you taking the time to review our service; your feedback is very important to us.


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Review from Caroline T (Daughter of Resident) published on 28 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum’s room is so lovely. We took all her pictures and photos she had at home to make it familiar to her. She’s made friends with a lot of the people in the home. The carers are lovely to her and she’s always clean and tidy. Although she’s only able to use one hand, she likes watching the activities.
The manager is very friendly.

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Review from Leigh S (Friend of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and friendly staff - spacious, warm, clean environment, nice garden available for visits in the summer with lovely views and garden furniture - lunch served in the garden for residents when they have a visitor - lovely food.

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Review from Rebecca B (Granddaughter of Resident) published on 14 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Nan moved to St Nicholas House, she has been warmly welcomed by all the staff, care, nursing and admin staff. Nan has been assisted to join in the large variety of activities. Nan enjoys the food, and there are always lots of options. The care home staff have been extremely accommodating and helpful.
We are very pleased with Nan’s care.

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Review from E L (Daughter of Resident) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled well, much quicker than I had expected and is very happy here. She very much enjoys the various activities. She likes the food and says she is never hungry. She loves the view from her room.

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Review from Jane W (Daughter of Resident) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is excellent to me. Mum is very happy and enjoys going down to watch activities, loves her room and loves all the staff. Mum loves having her hair done every week, and loves seeing family and all the family dogs.

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Review from P C (Son-in-law of Resident) published on 7 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was made to feel very welcome by the friendly manager and staff. My mum-in-law now participates in the activities, having fun and enjoying the company of others. I want to say a very big thank you to all the staff who work extremely hard to maintain her quality of life. I am grateful to all.

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Review from L T (Daughter of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at St Nicholas House are patient, kind and empathetic, and all that we would hope for as they care for our precious Mum.

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Review from Phyllis B (Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the home.

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Review from Malcolm J (Son of Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in St Nicholas House since April 2019. Being the eldest of four sons and as a family together, it was hard considering how independent our mother has always been. We can honestly say that Mum could not have been anywhere very than "St Nicholas", given the circumstances. Management,
staff and facilities have been first class. During the Covid restrictions, the staff have been like family to Mum, and as a family, we owe all staff at "St Nicholas" a debt of gratitude.

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Review from D M (Daughter of Resident) published on 11 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is loved and very well cared for. He is always shaven, and his nails and hair are kept neat and tidy. He always looks happy when he sees any of the carers. We are informed immediately if there are any health concerns. Visiting is easy and pleasurable, especially in the garden in the summer.

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Review from P J (Son-in-law of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care.
Very friendly service.

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Review from P E (Daughter of Resident) published on 9 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was resident in this lovely house for two and a half years. She initially didn’t want to go, but from when she arrived, she was made to feel welcome by all. She was treated with respect, and her dignity was maintained at all times. Everything from the laundry service, the delicious food, reception,
care and activities were of a high standard.
Sadly my mother recently died at the home. During this time, the family were treated with the utmost compassion and respect.

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Review from R A (Daughter of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean and homely. Friendly and approachable staff. Mum is very happy and content and she joins in some of the activities. She calls St Nicholas House 'home'.
Mum is unable to eat.

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Review from M L (Daughter of Resident) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are highly dedicated and caring. I have always found them to be polite and helpful, always keeping us informed of both physical and mental issues with regard to my father. The atmosphere is friendly and welcoming and I know that my father is extremely well cared for at St Nicholas House.
He is in good and safe hands and that is paramount for relatives. Although my father cannot participate, the activities offered are excellent.

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Current Review Score: 8.8 (8.783)

Overview of Review Score

The Review Score of 8.8 (8.783) out of 10 for St Nicholas House Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for St Nicholas House Ltd is calculated as follows: ( (48 Excellents x 5) ) ÷ 48 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.783 Points relating to the number of positive Reviews for St Nicholas House Ltd is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8. 4 Positive Reviews ÷ 9.8 = 0.408

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (2)

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Frequently Asked Questions about St Nicholas House Ltd

What types of Care is St Nicholas House Ltd registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Nicholas House Ltd provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does St Nicholas House Ltd have?

There are 49 Single Rooms.

What are the Facilities & Services at St Nicholas House Ltd?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Nicholas House Ltd to the centre of Montgomery?

3.5 mile(s) as the crow flies, distance by road may be significantly further.