Plas Cae Crwn Care Home

Park Street, Newtown SY16 1EW
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9.7 32 Reviews
  • Plas Cae Crwn Care Home, Newtown
Plas Cae Crwn offers a range of care plans in a warm and safe setting. Care is tailored to the needs of the individual and includes dementia, convalescence and palliative care.

Located in Newtown close to the local amenities, the home provides homely and comfortable accommodation with wheelchair access throughout. Most bedrooms have ensuite facilities while all offer views of the pretty surrounding gardens. Residents have regular access to a GP, optician and reminiscence sessions.

Whether residents prefer to eat their meals in the privacy of their own rooms, or dine in the communal room, all meals have been designed to be nutritious, healthy and, most importantly, tasty.

Daily activities are planned with the individual tastes of the residents in mind. Whether they wish to participate in a group activity or do something more individual, Plas Cae Crwn staff are happy to help residents fulfil their interests and hobbies.

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Care Provided by Plas Cae Crwn Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Nikki Hughes (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1960
    • Last Refurbishment: 2002

Funding & Fees Guide for Plas Cae Crwn Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,131
    • Self-Funded Residential Dementia Care from £1,131
    • RESPITE Self-Funded Residential Care from £1,231
    • RESPITE Self-Funded Residential Dementia Care from £1,231
  • (these prices are only a guideline, please contact Plas Cae Crwn Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room

Plas Cae Crwn Care Home Reviews (32)

Total of 32, showing 1-20
9.7

Plas Cae Crwn Care Home has a Review Score of 9.7 (9.738) out of 10, based on 22 reviews in the last 2 years. Over all time Plas Cae Crwn Care Home has 32 reviews.

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Review from Jen O (Daughter of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's room is always kept spotlessly clean.

Reply from Nikki Hughes, Home Manager at Plas Cae Crwn Care Home

Thank you for taking the time to leave us this review, I will make sure to pass it on.


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Review from Jean D (Sister of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister's room is always clean and tidy. There is never any unpleasant smells in the home. The dining room and lounge are always clean and fresh-smelling. I've always found all members of staff polite, respectful and very helpful. My sister is happy and content in Plas and now considers it her home.
I'm so grateful for the care she receives.

Reply from Nikki Hughes, Home Manager at Plas Cae Crwn Care Home

Thank you for the kind words about the care of your sister, I will pass your lovely comments on to the team.


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Review from Sue D (Daughter of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are excellent but the only bugbear is our mum has a lovely room but the toilet and bathroom is about six doors away and she is sharing with male residents, could do with converting one of the rooms to an extra bathroom/toilet. The cleaning staff are amazing.

Reply from Nikki Hughes, Home Manager at Plas Cae Crwn Care Home

Thanks for taking the time to leave us this lovely review, I will make sure your feedback is passed on.


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Review from Heather W (Daughter of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is starting her 4 weeks in Plas, all the staff are always on hand to answer queries or questions we may have. Absolutely amazing care 24 hours a day, keeping us updated if there is any change in Mum
The atmosphere is cosy and welcoming, nothing is too much trouble. If you need a photo put on
the wall the maintenance man is your man to fix it.
The food is amazing, something for everyone.
The cleanliness of the rooms is above and beyond. The cleaner does an amazing job. My Mum is safe and well looked after and that is all we can ask. Thank you.

Reply from Nikki Hughes, Home Manager at Plas Cae Crwn Care Home

Thank you for leaving us this amazing review regarding the care of your mum, all of the team really appreciate it.


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Review from M H (Friend of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Today my sister and I visited Plas Cae Crwn Care Home to visit two friends. We were welcomed at the entrance and went through to the lounge. The building was clean, well-decorated and more importantly lovely and warm on this cold day. We sat and talked to our two friends and other ladies who were residents
there. The carer gave us a cup of tea when the residents had theirs. The carers were friendly I'm most sociable and nothing was too much trouble for them. After an hour and a quarter visit, we said our goodbyes. On our way out we were met by the lady manageress who was most pleasant. We expressed thanks and complimented her on the running of the place, a pleasure to visit.

Reply from Nikki Hughes, Home Manager at Plas Cae Crwn Care Home

Thank you for your lovely words, I will make sure to pass this onto the rest of the team.


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Review from S C (Son of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, professional staff, very helpful!
Calm and pleasant atmosphere.
Father settled quickly into the home.
Overall, very pleased.

Reply from Nikki Hughes, Home Manager at Plas Cae Crwn Care Home

Thank you for your lovely words, I will make sure to pass this on to the rest of the team.


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Review from John L (Friend of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has settled in very well and likes it. The staff are all very friendly and caring. It's nice to know that he is in safe hands.
Since his arrival at Plas Cae Crwn Care Home, he has put on weight, looks healthy and has a smile back on his face.

Reply from Nikki Hughes, Home Manager at Plas Cae Crwn Care Home

Thank you for your lovely words, I will make sure to pass this on to the rest of the team.


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Review from Paul E (Son of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant afternoon to celebrate St David's Day. Nice team, quiz and raffle.

Reply from Nikki Hughes, Home Manager at Plas Cae Crwn Care Home

Thank you for your lovely words, I will make sure to pass this on to the rest of the team.


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Review from Tracey C (Daughter-in-law of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, Father-in-law seems very settled and happy.

Reply from Nikki Hughes, Home Manager at Plas Cae Crwn Care Home

Thank you for your lovely words, I will make sure to pass this on to the rest of the team.


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Review from J J (Friend of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone was happy and cheerful much better than other places I have been. The staff are helpful and kind much better than many years ago. If I had to go anywhere that is where it would be.

Reply from Nikki Hughes, Home Manager at Plas Cae Crwn Care Home

Thank you for your lovely words, I will make sure to pass this onto the rest of the team.


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Review from June P (Resident) assisted by family/friend published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel safe and confident and feel well looked after. I can go to the staff with any queries or worries. I love my room; I have family photos in my room that remind me of home.
I enjoy the activities, especially pub night.
The food is excellent.

Reply from Nikki Hughes, Home Manager at Plas Cae Crwn Care Home

Thank you for taking the time to leave us a review; it really means a lot to us. We are so pleased to hear that you are enjoying our activities and the food.


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Review from Julie C (Friend of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and clean and absolutely the best place for care in Newtown.

Reply from Nikki Hughes, Home Manager at Plas Cae Crwn Care Home

Thank you for taking the time to leave us a review; it really means a lot to us.


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Review from K J (Daughter of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased up to now. Mum has only been in the home two days, but moving her in has been plain sailing.

Reply from Nikki Hughes, Home Manager at Plas Cae Crwn Care Home

Thank you for leaving us such kind words. Your review will be passed on to the rest of the wonderful team.


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Review from Ann L (Daughter of Resident) published on 1 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is really happy in 'Plas Cae Crwn' and that means everything to us as a family.

Reply from Nikki Hughes, Home Manager at Plas Cae Crwn Care Home

Thank you so much for taking the time to leave us this lovely review. Your kind words will be passed onto the rest of the team.


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Review from Hayley B (Daughter of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you want peace of mind for your relative, this is the home for them to be in. Staff are attentive, and genuinely caring and treat their residents with respect and dignity. There's lots of interaction from staff, nobody is left out. Home-cooked food is fantastic, tea trolley is always about for both
residents and families. Her room is personalised. Mum went in for respite, determined to go back home at the end of it, but is so happy and well looked after that she's decided to stay long-term. It's home from home for her. We as a family can't thank everyone enough for her care.

Reply from Nikki Hughes, Home Manager at Plas Cae Crwn Care Home

This is such a delight to read, thank you. We're so pleased that your mum is happy with the food, the activities and her room, our team strive to achieve the best quality of care for all of our residents. Your kind words will be passed on.


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Review from Judith R (Daughter of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very nervous about coming into a home but she has settled in so well here, the staff are so happy and caring and attentive to her needs, it’s lovely coming to visit and hearing the happiness in her voice when she says how good everyone is to her and nothing is too much trouble. The level
of care is amazing, she loves the food, her room, and chatting with the staff and residents and the manager! You couldn’t get a better one, just watching her going around chatting with the residents, the connection she has with them is lovely to see. Thank you for making Mum feel at home in her new home, I’d recommend this home to anyone.

Reply from Nikki Hughes, Home Manager at Plas Cae Crwn Care Home

Thank you for taking the time to leave us this lovely review, it really means a lot to us. Your kind words will be passed on to the rest of the wonderful team.


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Review from Dot D (Daughter of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the care given to our father. All the staff have been fantastic, very helpful, patient and kind not just to our father but to us as family members. Excellent level of care given, and I would have no problem recommending this home.

Reply from Nikki Hughes, Home Manager at Plas Cae Crwn Care Home

Thanks for leaving us this lovely review; it is a privilege to provide this care for your father. Your kind words will be passed on to the rest of the team.


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Review from Antonia D (Respite Resident) assisted by family/friend published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone was fantastic, loved all the staff and residents, meals were lovely, especially liked the walk-in shower room. Looking forward to staying again on respite.

Reply from Nikki Hughes, Home Manager at Plas Cae Crwn Care Home

This is such a lovely review to read, thank you. It really means a lot to the team.


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Review from A D (Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent people to live with no complaints at all.

Reply from Nikki Hughes, Home Manager at Plas Cae Crwn Care Home

Thank you for leaving us this lovely review, your kind words will be passed onto the rest of the wonderful team.


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Review from J P (Daughter of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Plas Cae Crwn has been a godsend for my mother and myself and the rest of the family. Mum has settled in so well, the staff have been so kind and caring towards mum. Mum has a lovely room to make as her own, with access to nearby toilet and other amenities. The support has been brilliant, very helpful
with everything. It's lovely that Mum can have her hair done once a week, plus chiropodist coming into the home for treatments too, also eye tests. You only have to ask about anything. Food is really good, plus lots of tea breaks, which mum loves her cuppa teas, with homemade biscuits and cakes. Very clean, bright and airy lounge with outdoor garden to sit out in on warm days, large dinning area for all residents. Mum has made some new friends too, which is lovely to see. Mum has also been on outings to Aberystwyth and to school concerts and meets the school children in the home too. Plus other activities like, quizzes, colouring, bingo, making chocolates and milkshakes and knitting.

Reply from Nikki Hughes, Home Manager at Plas Cae Crwn Care Home

What a fabulous review, thank you it really means a lot. We are so pleased that your mother is settled and happy here with us and that you and your family are happy with her care too. We feel privileged to be able to provide this care for your mother and our team strive to achieve the best care possible. Our day trips our an important part of our care to ensure that residents still feel a sense of independence, so its really nice to hear that your mum is enjoying them. If you have any questions please don't hesitate to ask.


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Current Review Score: 9.7 (9.738)

Overview of Review Score

The Review Score of 9.7 (9.738) out of 10 for Plas Cae Crwn Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.738 for Plas Cae Crwn Care Home is calculated as follows: ( (197 Excellents x 5) + (44 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 252 Ratings = 4.738

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Plas Cae Crwn Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Meet the Team (8)

Nikki

Nikki Hughes

Job Title: Service Manager

Joined: 2021

Nikki is our Service Manager, she joined team Plas in September 2021.


Nikki joined Shaw healthcare with a wealth of knowledge in the sector.


A lovely lady and a wonderful lead for the home. Passionate about the excellent care and productive ‘Team Work’ Nikki has been welcomed by the staff team and families.


100% dedicated to making sure Plas offers the type of care that you would want for your own Mum or loved one.


Outside of work, Nikki is very much an outdoor lady and an avid dog lover


Sarah

Sarah Hope

Job Title: Deputy Manager

Joined: 2018

Sarah joined team Plas in January 2018 originally joining us in a night support worker role.


Always helpful and happy to accommodate extra shifts if needed.


In July 2020 Sarah became a Team leader and changed to the day shift.


She worked hard and became a respected member of the team.


Known for her listening ear, high care values and empathy.


In January 2022 Sarah took on the responsibility of becoming the Deputy Manager.


She has made great progress in this role supporting Nikki the manager


Hannah

Hannah Bridge

Job Title: Team Leader

Joined: 2014

Hanna joined team Plas in November 2014 as a support worker


A kind and helpful member of the team who very quickly showed her eagerness to learn and progress. A very kind person, who the residents love to see on shift.


In April 2022 Hannah became a Team Leader, and she is fitting well into her new role and responsibilities.
She is patient and helpful.


She is a wonderful asset to the home and has proved herself to be a fabulous mentor to new staff joining us.


Leanne

Leanne Walsh

Job Title: Team Leader

Joined: 2021

Leanne joined team Plas in January 2021 in a support worker role.
She quickly fitted into the team, always ready to help and showing a passion to learn and progress.


Then in April 2022, Leanne was offered the chance to become a bank team leader.
She is fitting well into this new role and learning fast.


Leanne is a great asset to the home
She has a wonderful person-centred approach, always making sure residents feel safe and secure.


Leanne has excellent time management skills and she is super-efficient with any paperwork


Always Happy to work extra shifts to support the service.


Claire

Claire Evans

Job Title: Activity Champion

Joined: 2021

Claire joined team Plas in March 2021


She is a creative, thoughtful hard-working member of the team.


It’s so important for the well-being of our residents that we have a variety of social interactions.


She also arranges entertainment to come into the home along with visits from local churches and schools.


Claire works alongside the care team and is always happy and smiling – The perfect type of person to work on activities.


Bethan

Bethan Owens

Job Title: Support Worker

Joined: 2022

Bethan joined the domestic team at Plas in August 2022


She has settled really well into her role and comes in every day wanting to do her best.


Always with a smile on her face.


A helpful and thoughtful member of the team who is getting to know the residents and families.


Always happy when the home is clean and fresh.


Diane

Diane Orrell

Job Title: Support Worker

Joined: 2021

Diane joined team Plas in April 2021 in a domestic role.


A kind and helpful lady, always wanting to do her best.
Diane quickly fitted into the team and grew in confidence.


In June 2022 Diane was offered the chance to become a support worker.


She has absolutely flourished in this role and is a wonderful thoughtful carer.


Always happy and smiling, the residents love to see Diane on shift.


Jack

Jack Davey

Job Title: Support Worker

Joined: 2022

Jack is a support worker who joined team Plas in April 2022
From day one, Jack has fitted well into his role and with the team.
He is a kind, gentle person with an ideal personality for care work.


Whenever he has time during the day, Jack enjoys a game of cards or draughts with residents.
He certainly has the knack of helping residents feel happy.
Families too have quickly got to know Jack.


A great asset to the home and always ready to help and learn.


Frequently Asked Questions about Plas Cae Crwn Care Home

What types of Care is Plas Cae Crwn Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Plas Cae Crwn Care Home provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Plas Cae Crwn Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Plas Cae Crwn Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Plas Cae Crwn Care Home to the centre of Newtown?

0.3 mile(s) as the crow flies, distance by road may be significantly further.