Plas Cae Crwn Care Home has a Review Score of 9.7 (9.738) out of 10, based on 22 reviews in the last 2 years. Over all time Plas Cae Crwn Care Home has 32 reviews.
Review from L H (Son-in-law of Resident) published on 26 September 2023
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Nikki Hughes, Home Manager at Plas Cae Crwn Care Home
This is such a lovely review to read, thank you. Your kind words will be passed on to the rest of the wonderful team.
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Review from E J (Resident) published on 16 June 2023
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Overall Experience
5.0 out of 5
Reply from Nikki Hughes, Home Manager at Plas Cae Crwn Care Home
Thank you for taking the time to write this wonderful review, we really appreciate it. It is a privilege to be able to provide this for you.
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Review from Sue S (Daughter of Resident) published on 24 February 2023
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Overall Experience
5.0 out of 5
Reply from Nikki Hughes, Home Manager at Plas Cae Crwn Care Home
Thank you so much for your kind comments. We are pleased that your mum has settled in so well and feels safe and secure with us. Our team strive to achieve the best possible care for all of our residents and we have a range of interesting and stimulating activities on offer at the home, it's wonderful to hear that you and your mum are enjoying them. Your review will be passed on to the team.
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Review from Colin W (Son of Resident) published on 4 January 2023
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5.0 out of 5
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Review from M S (Daughter of Resident) published on 29 December 2022
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5.0 out of 5
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Review from Neil T (Son of Resident) published on 23 December 2022
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Overall Experience
5.0 out of 5
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Review from Tara A (Relative of Resident) published on 19 December 2022
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5.0 out of 5
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Review from Gail O (Daughter of Resident) published on 19 December 2022
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4.0 out of 5
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Review from T C (Son of Resident) published on 19 December 2022
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Overall Experience
4.0 out of 5
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Review from Helen J (Daughter of Resident) published on 2 June 2022
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5.0 out of 5
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Review from F F (Daughter of Resident) published on 1 May 2022
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5.0 out of 5
The staff made her feel welcome from the moment she arrived and offered us a reassuring ear, she has not been there long but you can see the difference in her. She is more confident, looking in better health generally, of course, she still has her illness but the staff are there for her - including liaising with all agencies to ensure she is receiving the care she needs. My mother-in-law always comments on how lovely the food is, especially the homemade cakes and desserts. Thanks to everyone there who has supported her when she needed it most.
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Review from Marian D (Daughter of Resident) published on 8 May 2018
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Overall Experience
4.0 out of 5
Reply from Natalie Krisman, Customer Service Advisor at Plas Cae Crwn Care Home
Thank you for your review and the feedback given; it's really appreciated!
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The Review Score of 9.7 (9.738) out of 10 for Plas Cae Crwn Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.738 for Plas Cae Crwn Care Home is calculated as follows: ( (197 Excellents x 5) + (44 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 252 Ratings = 4.738
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Plas Cae Crwn Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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Job Title: Service Manager
Joined: 2021
Nikki is our Service Manager, she joined team Plas in September 2021.
Nikki joined Shaw healthcare with a wealth of knowledge in the sector.
A lovely lady and a wonderful lead for the home. Passionate about the excellent care and productive ‘Team Work’ Nikki has been welcomed by the staff team and families.
100% dedicated to making sure Plas offers the type of care that you would want for your own Mum or loved one.
Outside of work, Nikki is very much an outdoor lady and an avid dog lover
Job Title: Deputy Manager
Joined: 2018
Sarah joined team Plas in January 2018 originally joining us in a night support worker role.
Always helpful and happy to accommodate extra shifts if needed.
In July 2020 Sarah became a Team leader and changed to the day shift.
She worked hard and became a respected member of the team.
Known for her listening ear, high care values and empathy.
In January 2022 Sarah took on the responsibility of becoming the Deputy Manager.
She has made great progress in this role supporting Nikki the manager
Job Title: Team Leader
Joined: 2014
Hanna joined team Plas in November 2014 as a support worker
A kind and helpful member of the team who very quickly showed her eagerness to learn and progress. A very kind person, who the residents love to see on shift.
In April 2022 Hannah became a Team Leader, and she is fitting well into her new role and responsibilities.
She is patient and helpful.
She is a wonderful asset to the home and has proved herself to be a fabulous mentor to new staff joining us.
Job Title: Team Leader
Joined: 2021
Leanne joined team Plas in January 2021 in a support worker role.
She quickly fitted into the team, always ready to help and showing a passion to learn and progress.
Then in April 2022, Leanne was offered the chance to become a bank team leader.
She is fitting well into this new role and learning fast.
Leanne is a great asset to the home
She has a wonderful person-centred approach, always making sure residents feel safe and secure.
Leanne has excellent time management skills and she is super-efficient with any paperwork
Always Happy to work extra shifts to support the service.
Job Title: Activity Champion
Joined: 2021
Claire joined team Plas in March 2021
She is a creative, thoughtful hard-working member of the team.
It’s so important for the well-being of our residents that we have a variety of social interactions.
She also arranges entertainment to come into the home along with visits from local churches and schools.
Claire works alongside the care team and is always happy and smiling – The perfect type of person to work on activities.
Job Title: Support Worker
Joined: 2022
Bethan joined the domestic team at Plas in August 2022
She has settled really well into her role and comes in every day wanting to do her best.
Always with a smile on her face.
A helpful and thoughtful member of the team who is getting to know the residents and families.
Always happy when the home is clean and fresh.
Job Title: Support Worker
Joined: 2021
Diane joined team Plas in April 2021 in a domestic role.
A kind and helpful lady, always wanting to do her best.
Diane quickly fitted into the team and grew in confidence.
In June 2022 Diane was offered the chance to become a support worker.
She has absolutely flourished in this role and is a wonderful thoughtful carer.
Always happy and smiling, the residents love to see Diane on shift.
Job Title: Support Worker
Joined: 2022
Jack is a support worker who joined team Plas in April 2022
From day one, Jack has fitted well into his role and with the team.
He is a kind, gentle person with an ideal personality for care work.
Whenever he has time during the day, Jack enjoys a game of cards or draughts with residents.
He certainly has the knack of helping residents feel happy.
Families too have quickly got to know Jack.
A great asset to the home and always ready to help and learn.
