Prestemede Care Home

Townend, Presteigne LD8 2DE
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9.7 27 Reviews
  • Prestemede Care Home, Presteigne
Prestemede offers high quality residential care for older people including long-term, residential, palliative, convalescence and respite care. Highly trained and experienced care assistants provide round-the-clock care and support.

Located in a quiet residential area of Presteigne, Prestemede offers a homely environment within a peaceful setting and is wheelchair accessible throughout. Accommodation includes comfortable lounges, attractive bedrooms overlooking the gardens and beautiful grounds.

Nutritionally balanced meals are prepared daily by the chef who uses only fresh ingredients. All meals can be tailored to individual requirements.

A full range of activities are available including arts and crafts, quizzes, seasonally-themed monthly events, local community and charity events and regular days out while local entertainers and school children perform at the home regularly.

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Care Provided by Prestemede Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 12 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Judith Jones (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (12)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1971

Funding & Fees Guide for Prestemede Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,131
    • Self-Funded Residential Dementia Care from £1,131
    • RESPITE Self-Funded Residential Care from £1,231
    • RESPITE Self-Funded Residential Dementia Care from £1,231
  • (these prices are only a guideline, please contact Prestemede Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Prestemede Care Home Reviews (27)

Total of 27, showing 21-27
9.7

Prestemede Care Home has a Review Score of 9.7 (9.678) out of 10, based on 9 reviews in the last 2 years. Over all time Prestemede Care Home has 27 reviews.

Overall Experience

  • 26
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Date Published

27
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18

Review from Mary S (Friend of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough of the care and kindness shown to my partner's mother by all the staff. It is the nearest thing to living at home.

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Review from Michael T (Respite Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first experience of being a resident I found the staff caring, understanding and always helpful in any way. Good sense of humour. The accommodation was excellent, clean, tidy and comfortable. The food was varied with alternatives and very acceptable accommodating dietary needs. Overall I found no
faults I would always return if circumstances needed.

Reply from Josephine Gaupholm, Customer Adviser at Prestemede Care Home

Thank you for your review of Prestemede Care Home. We are pleased to hear about your positive experience and appreciate your comments regarding the caring and understanding nature of the staff and comfortable accommodation. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Bernard R (Son of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestmede Care Home is the best care home I have ever visited. Staff are friendly, caring and considerate to those in care and visitors alike.


Food and cleanliness are of a high standard, as is personal hygiene of those in care.


My mother is approaching her 100th birthday and despite the difficulties

of advanced age, appreciates the high quality of care she has received at Prestmede.


Highly recommended!


Reply from Josephine Gaupholm, Customer Adviser at Prestemede Care Home

Thank you for your review of Prestemede Care Home. We are happy to hear that you and your mother have had a positive experience at the home and appreciate your comments regarding the high quality of care your mum has received. We will share your comments with the home's manager. Happy almost birthday to your mum, the Bupa Customer Care Team


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Review from Jane Y (Friend of Resident) published on 15 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to place on record my recommendation for this home.


My friend has been in this home since 2013, firstly as a paying customer and latterly as a resident funded by the local authority. The care that she has received has been excellent, the staff are the most friendly bunch of people

I have ever met and nothing is too much trouble for them. I live quite a way away from the home and can only visit every couple of weeks but can phone and talk to them at any time to see how things are.


Lately, my friend hasn't been so well but the staff are willing to do anything for her, and they appear to genuinely care for her. It is lovely to see the relationship they have with her.


I wouldn't hesitate to recommend this home to anyone who needs care.


Reply from Gabriella Mills, Customer Adviser at Prestemede Care Home

Thank you for your review, we are very pleased to hear that you have had such a positive experience with our care home. We are glad that your friend is being well cared for and the staff are friendly towards you both. We hope your friend recovers well and will pass on your comments to the care homes manager. The Bupa Customer Care Team.


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Review from Carole M (Wife of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was apprehensive about going into care for my respite. When I got back, he had absolutely loved it and the carers. They had looked after him really well. I'm sure he would have stayed there.

Reply from Simone Berkeley, Customer Service Advisor at Prestemede Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and that your husband settled into the home, we appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from Simon N (Son of Resident) published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Seriously impressed with all aspects of this home. Architecturally it is far from prepossessing but the atmosphere, staff, food and facilities are outstanding. The staff are always ready to help. Always genuinely friendly. Very committed.
I strongly suspect, that the fact that all the staff are local
may well be the primary reason for the standard of care. "Local ownership" and a strong sense of duty. Above all the care is "homely".

Reply from Emily Wilson, Customer Service Administrator at Prestemede Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Samantha S (Granddaughter of Resident) published on 21 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always attentive, polite and demonstrate a very caring attitude to all residents. As we have to travel a considerable way we arrive at various times and always unannounced. My grandmother is always well presented and seems very happy about her care and life in general. All staff are well
received by my grandmother and they are always able to answer any questions about my grandmother when asked. The environment throughout the home is clean and welcoming. I feel we were very lucky to have found such a wonderful home for my grandmother to live out the rest of her years.

Reply from Rachel Elliott, Customer Service Administrator at Prestemede Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Current Review Score: 9.7 (9.678)

Overview of Review Score

The Review Score of 9.7 (9.678) out of 10 for Prestemede Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.778 for Prestemede Care Home is calculated as follows: ( (89 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 108 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Prestemede Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 12 registered maximum number of service users is 2.4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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