Spa Residential provides residential, respite and day care for older people including those with dementia. It is situated within walking distance of the town center, bowling green, the stunning rock park and boating lake.
The Spa provides a welcoming environment in which people feel instantly at home. Fully trained staff are on hand to provide assistance, advice or just to chat with anytime day and night.
There are several lounges and dining areas, two gardens, a secure dementia unit as well as extended WiFi. Bedrooms are tastefully decorated; individual's are welcome to bring items of furniture and ornaments to personalise their rooms.
Their chefs provide a wide range of delicious freshly prepared food and cater for individual tastes and special dietary requirements
An activities coordinator is employed who, in addition to keeping people entertained, provides excursions twice a week to places of interest on the home's minibus.
Spa Residential Home has a Review Score of 8.2 (8.208) out of 10, based on 2 reviews in the last 2 years. Over all time Spa Residential Home has 12 reviews.
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Review from Dave S (Son of Resident) published on 4 February 2025
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Our Mother became a resident in 2020, and from the very first day she has been treated with dignity and care and over the years we have seen Mother's health and well being improve due to this care.
She was a popular resident with the team as they would always spend time talking to her and also sharing
laughs and never ignoring her, in fact they encouraged her to talk and engage.
Whenever we visited, we were welcomed with big smiles and always kept informed on her health, well being and any changes.
Sadly our dear Mother passed away on Monday 27th January in her bed, warm and cosy with a member of the team by her side and not in a hospital wired to a machine, we will always be grateful for this.
We were informed her health was deteriorating so we were able to attend in the days leading to her passing and spend time with her, which was so valuable.
We would like to thank each and every one for their commitment to our Mother, you are all stars.
Many thanks
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Review from Gareth M (Relative of Resident) published on 7 November 2023
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
I am the cousin-in-law of the person being reviewed. I hold power of attorney for financial and health matters. My wife held the power of attorney until she died earlier this year. As the second (reserve) power of attorney, I now handle the person's affairs. I am writing about Spa Residential Home in
Llandrindod Wells, Powys. Firstly, they took my cousin-in-law on credit for two months as I arranged transfer of power of attorney and then bank affairs. The latter was what took the time. Spa Residential Home never quibbled about the delay in payment. I think this speaks volumes. Secondly, the x chart below summaries my views on the home, but would like to say that staff and management are really good - it's a cheerful place. It would have passed my last wife's test - there is no smell.
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Review from R P (Brother of Resident) published on 2 March 2023
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
I have visited a number of care and nursing homes over the years. I visit the Spa Residential Home regularly to see my brother who is a resident in the home. I find the home to be very clean, tidy and fresh in 'smell'. I find the management and staff very friendly and they treat my brother as if he
was a member of each of their families.
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Review from S P (Cousin of Resident) published on 9 March 2022
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Overall ExperienceOverall Experience5.0 out of 5
I am very pleased with the care my cousin receives at the Spa. I live a distance away and am reassured that she feels happy and safe here. The staff always take time with updates when I telephone. Nothing seems to be too much trouble for the staff who often make my cousin something to eat at any time.
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Review from Yvonne G (Niece of Resident) published on 9 March 2022
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Overall ExperienceOverall Experience5.0 out of 5
My aunt was resident in the Spa for over 5-years. She was previously in a different home for a brief period, but we moved her due to our concerns re poor standard of care. When my aunt arrived at the Spa, she was in a fragile state - physically and emotionally. She was very withdrawn, mute and had lost
a lot of weight. From the outset, staff at the Spa showed her nothing but kindness and care. Gradually they built up her strength and her confidence until she felt safe and secure again - evidenced by her verbal interaction with staff and the re-emergence of her independent and somewhat feisty character! They supported her throughout her journey with Dementia, always working to allow her as much of the independence she craved, as was safe.
In the final week of her life, her needs became very complex, and she required to be nursed in bed. The staff carried out these duties with diligence and genuine warmth and were with her when she passed away. I will always be indebted to the staff.
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Review from Karen H (Daughter of Resident) published on 8 August 2019
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Overall ExperienceOverall Experience5.0 out of 5
My husband and I have been visiting for the past 5 years and we both have to say that the staff are so friendly and patient. It really puts my mind to rest knowing mum is well looked after.
The room she is staying in has a lovely view of the garden which she loves to look out of, she seems happy and
content. The food is also wonderful, I've had a number of meals with mum and can say that the quality and portion sizes are great.
Would gladly recommend this home.
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Review from William P (Son of Resident) published on 31 July 2019
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Overall ExperienceOverall Experience5.0 out of 5
My dad was diagnosed with Alzheimer's disease and his needs become too great for me to manage. He lived in Llandrindod Wells most of his life and didn't like living with myself in Aldershot - probably because of the noise.
Of course, I was reluctant of sending him to a Care Home because he's my dad
and you often hear stories of care homes.
I think for his final two years, this was truly the best decision we could have made: he went to the Elan Valley with the activities person; had some good chats with all people around him; he enjoyed the food and gained 6kg to his underweight frame and the staff even sorted out up-to-date movies for him to watch.
During his final days, he stopped eating and drinking because of the dementia, and the Spa sought so much intervention for him. Sadly it was his time to pass, and regretfully, I wasn't there when he did, but there were two of the staff with him when he did pass - he was never alone, and that meant everything to me.
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Review from Barney G (Friend of Resident) published on 31 July 2019
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Overall ExperienceOverall Experience5.0 out of 5
This is in regards to the past three months since a dear friend moved to the home.
There are regular outings and activities held within the home, keeping my friend active, we very much enjoy a game of chess every time I visit.
He likes a drink of an evening and is ALLOWED a drink, previous home did
not even allow alcohol on the premises.
Staff are friendly and caring.
He seems to have settled in very well to this home.
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Review from Slyvia J (Daughter of Resident) published on 6 March 2019
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Overall ExperienceOverall Experience5.0 out of 5
Very pleased with the standard of care at the Spa. The staff are very understanding of my mum and her progressed dementia, she has also gained weight in the recent months which is a bonus as she was dropping a lot of weight at the other residential homes. Great food and staff, would highly recommend.
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Review from Jarman P (Friend of Resident) published on 3 October 2018
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Overall ExperienceOverall Experience5.0 out of 5
A warm welcoming place where the staff are really caring. My close friend is so well looked after by them. The whole place is spotlessly clean and the food is excellent. I call there weekly. I and the family have no hesitation in recommending Spa Residential Home.
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Review from Kathleen R (Daughter of Resident) published on 6 September 2017
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
We were initially apprehensive about placing mum in a residential home - especially since all of the TV documentaries. However, she seems happy and content and absolutely loves the food and the staff. If we ever have any queries or concerns, we know we will be listened to. For the first time ever, I
feel that Mum in her older age is secure.
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Review from Esther D (Niece of Resident) published on 22 August 2017
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Overall ExperienceOverall Experience5.0 out of 5
I found the staff all very caring towards my uncle, which helped reassure me about this place as a home for him. The room he has is very spacious and pleasant and doesn't have that smell that some homes have. Overall I am pleased with the standard of the care that is offered.
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Current Review Score: 8.2 (8.208)
Overview of Review Score
The Review Score of 8.2 (8.208) out of 10 for Spa Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.833 for Spa Residential Home is calculated as follows:
(
(20 Excellents x 5)
+
(4 Goods x 4)
)
÷ 24 Ratings = 4.833
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.375 Points relating to the number of positive Reviews for Spa Residential Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
= 3.125
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 40 registered maximum number of service users is 8. 2 Positive Reviews ÷ 8 = 0.25
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
Frequently Asked Questions about Spa Residential Home
What types of Care is Spa Residential Home registered for?
Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does Spa Residential Home provide?
Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.
How many Rooms does Spa Residential Home have?
There are 38 Single Rooms and 1 Couple/Companion Room.
What are the Facilities & Services at Spa Residential Home?
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Spa Residential Home to the centre of Llandrindod Wells?
0.2 mile(s) as the crow flies, distance by road may be significantly further.
