Trenewydd Care Home has a Review Score of 9.9 (9.852) out of 10, based on 16 reviews in the last 2 years. Over all time Trenewydd Care Home has 29 reviews.
Review from Val P (Respite Resident) assisted by family/friend published on 8 July 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Garnet P (Husband of Resident) published on 7 July 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Peter W (Son of Resident) published on 3 June 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C O (Daughter of Resident) published on 1 June 2021
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gail C (Daughter of Resident) published on 1 June 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D D (Resident) assisted by family/friend published on 21 October 2019
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Irene P (Daughter of Resident) published on 8 March 2018
Submitted via Website •
Report
Overall Experience
5.0 out of 5
I would also like to say a big Thank You to the
Having spent so much time at Trenewydd during the past 4 years I consider staff and residents as my friends. I will continue visiting the residents especially the ones who have no local family. I hope also to occasionally volunteer with the home's activity officers and support the monthly church services.
I would highly recommend this home.
Reply from Jayne Duck, Customer services administrator at Trenewydd Care Home
So sorry to hear of your loss, please accept our condolences. Thank you for your review and such kind words about our staff. It is the little things like a smile or a hug that makes all the difference and more like a family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Richard D (Son of Resident) published on 21 November 2016
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Reply from Rose Pickering, Customer Service Administrator at Trenewydd Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jennifer B (Daughter of Resident) published on 3 October 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Jayne Duck, Customer Service Administrator at Trenewydd Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.852) out of 10 for Trenewydd Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.852 for Trenewydd Care Home is calculated as follows: ( (159 Excellents x 5) + (19 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 182 Ratings = 4.852
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Trenewydd Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Service Manager
Joined: 2003
There is no better feeling than at the end of the day knowing you have helped make a difference to the lives of our residents. They make you laugh and smile constantly throughout each day.
The best thing about my job is seeing the residents smiling, happy, content and safe on a daily basis and knowing that you have helped achieve that. Running the home to the standards I would expect for my own parents and managing a great team to ensure we enable the residents to have a great quality of life with everybody being treated as individuals.
Team work is excellent at Trenewydd with every person within the team contributing to make the home function. No-one is any more important than anyone else. Everybody has their own role to play and everyone works hard with one purpose, to ensure the residents have the best at all times.
All the team have done remarkably well during the pandemic in ensuring our residents remained safe. PPE and procedures have been followed at all times and everyone has done what has been required. Everyone has played their part and everyone should be very proud of themselves.
Qualifications: QCF Level 5, Diploma Leadership Health and Social Care Services
Job Title: Support Worker
Joined: 2021
I love coming to work and chatting to the residents - they really make me smile.
I enjoy supporting residents so they lead a full and happy life and the team here work so well together it makes it very easy.
Qualifications: Diploma Level 3
Health and Social Care for Adults NVQ2
Job Title: Activity Champion
Joined: 2021
I'm so blessed and feel really privileged to work with so many interesting people and listening to their stories. I'm so grateful to work with them.
It doesn't feel like work as I enjoy it so much.
Teamwork is everything and it is so important to support each other and that is what we do here.
Job Title: Deputy Manager
Joined: 1998
It is great to know residents are grateful and happy here.
The best thing about my job is making residents happy and smile and ensuring they are comfortable and well.
We work really well as a team and have a tight knit community here - like a family.
The Pandemic was tough on everyone but we pulled together and managed to keep all residents safe.
Qualifications: QCF level 2 and 3 and working towards level 4 - Leadership and Management
Job Title: Support Worker
Joined: 2020
The residents here make me so happy to come to work. I love spending time with them and making sure their needs are met.
Teamwork is essential and something we do well here at Trenewydd.
Job Title: Head Cook (Bank Activity Champion)
Joined: 2016
Although career wise I come from a different background, I really enjoy cooking and love to see the residents enjoy my food.
Great teamwork here which is very important.
Qualifications: London Chamber of Commerce Secretarial
Qualified Bookkeeper
OCR Level 3 Accounts
Level 3 Food Hygiene
Job Title: Service Administrator
Joined: 2016
It is lovely to know I am helping to provide a safe and caring environment for our residents. I love interacting with them all.
Teamwork is Key and we do it very well here.
The pandemic was so difficult but we all worked so hard to keep our residents safe and we succeeded.
Job Title: Care Assistant
The residents make me feel valued when they say thank you for helping them. I enjoy helping the residents feel more independent as this helps them feel better about themselves.
Having goof colleagues and working together as we do helps me to feel supported.
Job Title: Support Worker
Joined: 2019
The residents make me feel like I am part of a big family. The best thing about my job is knowing you are making a difference. Teamwork is really important and helps the home run smoothly.
Job Title: Support Worker/Bank Team Leader
Joined: 2018
The residents make me feel a sense of happiness and comfort especially in the current time we live in. The best thing about my job is providing a safe, caring environment for all residents. Teamwork is great and we are all like a happy family here at Trenewydd.
The Pandemic has been a scary time for everyone and it has been hard to see residents struggling to spend time with their loved ones. When families are reunited it brings a smile to everyone's face.
Job Title: Housekeeper
Joined: 2019
I enjoy interaction with the residents and hearing stories of their lives. The best thing about my job is interacting with residents and making them smile.
In my department, it is important to work as a team to get the work done.
The home managed the pandemic well. We had plenty of PPE to protect everyone. We all worked as a team to carefully protect residents in our home.
Job Title: Support Worker
Joined: 2019
The best thing about my job is knowing that just by doing small things it can help make someone's day. I love making everyone smile everyday.
There is no 'I' in teamwork and everyone works very well as a team here at Trenewydd.
Job Title: Housekeeper
Joined: 2018
The residents make me feel happy and the best thing about my job is doing the best I can for them. The housekeeping team works well together to get everything done. The pandemic has been a struggle but we've worked hard and kept the virus out of the home.
Job Title: Kitchen Assistant
Joined: 1979
The residents make me feel happy, especially when they are cared for as they should be. The best thing about my job is making sure the residents are happy and satisfied with their food and when you have good comments it's lovely.
Teamwork is very welcoming and it makes the job easier.
During the pandemic, the home's priority and still is their top priority is to keep our residents safe.
