Wylesfield Care Home

Lant Avenue, Llandrindod Wells LD1 5EH
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9.9 34 Reviews
  • Wylesfield Care Home, Llandrindod Wells
Wylesfield works with the local community to provide day care for older people as well as those who require residential and dementia care.

The home boasts a light and airy conservatory which leads to a garden area for residents to enjoy spending time with loved ones or watching the wildlife. Many bedrooms have en suite facilities and all have been decorated to a high standard.

The importance of a healthy and varied selection of meals is recognised by Wylesfield and the dedicated chef uses fresh ingredients every day to satisfy residents’ food preferences.

Every month at Wylesfield a special occasion is celebrated by residents and staff alike, whether festive celebrations at Christmas, or a Halloween themed evening in October.

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Care Provided by Wylesfield Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (27)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1966

Funding & Fees Guide for Wylesfield Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,131
    • Self-Funded Residential Dementia Care from £1,131
    • RESPITE Self-Funded Residential Care from £1,231
    • RESPITE Self-Funded Residential Dementia Care from £1,231
  • (these prices are only a guideline, please contact Wylesfield Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room

Wylesfield Care Home Reviews (34)

Total of 34, showing 21-34
9.9

Wylesfield Care Home has a Review Score of 9.9 (9.863) out of 10, based on 11 reviews in the last 2 years. Over all time Wylesfield Care Home has 34 reviews.

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Review from T L (Daughter of Resident) published on 21 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I entered the building, I knew it was the right place for my father. The manager was welcoming, non-judgemental and gave me her full attention. The building was light and airy and beautifully decorated with sunny warm colours. Nothing was ever too much trouble for all the staff, who
were friendly, respectful and always knew where my father was when I visited or telephoned. He was safe, secure and well cared for.

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Review from M K (Friend of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was invited to join the Christmas party put on by the staff of Wylesfield. It turned out to be a lovely party for everyone involved - there was a great atmosphere due very much to the staff who were absolutely brilliant interacting with the residents who were laughing, and some every trying to dance.
The entertainment was thoroughly enjoyed by all the 'singing farmer', totally understood what everyone would enjoy and chose songs and carols to sing, which seemed to ignite again the memories of many - truly touching to watch. Well done Wylesfield.

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Review from Louise T (Regular Volunteer) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been coming to Wylesfield Home for at least five years, bringing Holy Communion from my church in Llandnndod. I have always been warmly welcomed and have observed the overall standard of the home increase over the years.
There is plenty on offer for residents to do, it is all beautifully clean
and staff are generally cheerful and helpful.

Reply from Gabriella Mills, Customer Advisor at Wylesfield Care Home

Thank you for your review of Wylesfield Care Home, we are pleased to hear that you have had a positive experience of our home during your visits. We appreciate your comments on the staff and the activities offered to the residents, we will share your comments to the care homes manager. The Bupa Customer Care Team.


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Review from Marjorie P (Cousin of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first day, my cousin settled and each time we visited, she told us how happy and glad she was to be in Wylesfield. She has been there about 10 months and in all that time we have never heard a member of staff utter a cross or loud word to any of the residents - they always greet us with
a smile - we are welcome at any time. The residents choose the menu they like - each day.

Reply from Gabriella Mills, Customer Adviser at Wylesfield Care Home

Thank you for your review, we are glad that your cousin is happy to be at Wylesfield and that you have had positives experiences when you have visited. Your comments on our staff are great to hear and they will be shared with the care home's manager. The Bupa Customer Care Team.


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Review from Karen J (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Wylesfield are always welcoming and friendly. Nothing seems to be too much trouble for any request we make. Very pleased with the care we have received for my father and I would be happy to recommend.

Reply from Gabriella Mills, Customer Adviser at Wylesfield Care Home

Thank you for your review. We are pleased to hear that your Father and yourself are having a positive experience of the home, and feel welcome. Your comments will be shared with the home's manager. The Bupa Customer Care Team.


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Review from Barbara C (Daughter of Resident) published on 25 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having only been at the Care Home since September 2017 we feel that the staff are very approachable and willing to help in any way and are always courteous.
The Management are most efficient in their duties and of a pleasant disposition, they are always available whenever advice is sought. Great effort
is made to provide the residents with a social life where possible and outings are frequently arranged thus enabling residents to enjoy new surroundings. Much consideration is given to the dietary requirements of the residents - to this, the staff reach a high standard of presentation.
My general feeling being that the residents are very happy and content in their surroundings. As Mother is approaching 102 years old we appreciate all the attention and care she is receiving.

Reply from Stephen Rondel, Customer Adviser at Wylesfield Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your lovely comments about our home and our staff.


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Review from Shell J (Daughter of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit Dad he is always clean and is very happy. The staff are always very friendly and polite. Also, nothing is too much trouble if we have to ask for anything. The staff will always make time to talk to Dad and walk with him. We (the whole family) are extremely impressed with all the staff at
Wylesfield.

Reply from Stephen Rondel, Customer Adviser at Wylesfield Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our staff and that they are always on hand should your family need anything.


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Review from Carol O (Regular Volunteer) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly atmosphere as soon as you walk in. Very welcoming. Brilliant staff, nothing is too much trouble. Highly recommended.

Reply from Stephen Rondel, Customer Adviser at Wylesfield Care Home

Thank you for your review. We are pleased to hear about your positive experience.


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Review from Christine J (Daughter of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are fantastic, nothing is too much. As I visit regularly, they inform me about Mum and any hospital appointments. They get her to interact with the other residents with the activities that are organised, or if they have arranged times out. She is kept clean and tidy. The hairdresser comes
once a week, so all her needs are well cared for. I can't thank them enough for looking after Mum so well.

Reply from Jayne Duck, Customer Service Administrator at Wylesfield Care Home

Than you for your review. It is so nice to hear that your mum is enjoying the different activities and interacting with the other residents. It must give you peace of mind knowing that you are kept informed of everything.


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Review from Hilary L (Daughter of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother settled very well into her new home. She seems happy and always seems to be well looked after. Her individual needs are catered for. The home always has a positive, friendly, caring environment.


All queries and concerns I have identified have been dealt with well.


Reply from Jayne Duck, Customer Service Administrator at Wylesfield Care Home

Thank you for your review, it is wonderful to hear your mother is settling into the care home. I hope it gives you peace of mind knowing that any concerns you may have will be dealt with.


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Review from Kath J (Wife of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'd give Wylesfield 10/10 for care. There is always someone around if you need them. Always with a smiling face and good humour. Staff are all very approachable and let you know what's happening with your relative. Very good team leaders and management, so everyone follows on the good work. Laundry
is always done nicely. Food first class and cleanliness in the home. I visit daily. Activities are very good.

Reply from Natalie Krisman, Customer Service Adviser at Wylesfield Care Home

Thank you for your review and I'm so pleased to hear that you have had a positive experience with our home. We are really proud of all our staff and the lengths they go for our residents and their families.


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Review from D B (Regular Volunteer) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and friendly staff. A homely environment, warm, safe and comfortable.

Reply from Natalie Krisman, Customer Service Adviser at Wylesfield Care Home

Thanks for sharing this and I'm glad to hear you've had a positive experience with our home.


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Review from David Henry E (Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My room and view and facilities are excellent but not all are as good. Not enough rooms have their own lavatory/ little bathroom.
It's very good but necessarily costly because I/we have had the means.
My biggest problems are boredom/lack of compatible company but staff are excellent. Although I have
been here 9 years 3 months, I could have postponed coming here but no useful accommodation was available at the time.

Reply from Jayne Duck, Customer Services Administrator at Wylesfield Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Kathy B (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has recently moved into Wylesfield Care Home and what a positive experience it has been not just for my dad, but for us as a family. I am grateful for the peace of mind the manager and her team have given us. The entire team domestics, carers, managers are exceptional and their kindness genuine
and humour and dedication to their work has made an impression on me that I will not forget. How much I appreciate them thank you so much.

Reply from Tom Meyer, Customer Service Administrator at Wylesfield Care Home

We are thankful for your review and happy to hear your dad is well looked after and you have peace of mind. We're always glad to hear positive reviews of the staff in our homes.


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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Wylesfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for Wylesfield Care Home is calculated as follows: ( (116 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 131 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wylesfield Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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