St Margaret's and Buccleuch Care Centres

Myreslaw Green, Hawick TD9 0JB
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9.8 24 Reviews
  • St Margaret's and Buccleuch Care Centres, Hawick
St Margaret's and Buccleuch Care Centre, within walking distance of a high street, is a care home for older people.

Originally built as a Dominican Convent in the early 1900s, the house has been developed as a care home with 53 single bedrooms with en-suite facilities.

The care centre comprises of Buccleuch which offers residential care, and St Margaret's which offers nursing care, so a range of needs can be catered for within one location.

Highly-skilled and caring staff ensure the safety and dignity of residents, whatever their individual needs.

Residents are free to continue existing hobbies or joining in with the regular activities and entertainment at the home.

Regular visitors include musicians and entertainers but there are also dedicated lounges for residents to enjoy peace and quiet.

The cooks serve residents nutritional meals and understand that a good, hearty, healthy meal with fresh ingredients plays a vital part in maintaining the health and wellbeing of residents.

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Care Provided by St Margaret's and Buccleuch Care Centres

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Katie Sanderson (Care Centre Manager)
  • Admission Criteria
    • All referrals accepted
    • Ages 60+
  • Room Information
    • Single Rooms (53)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (19)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for St Margaret's and Buccleuch Care Centres

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,234 – £1,234
    • Self-Funded Residential Dementia Care £1,307 – £1,307
  • (these prices are only a guideline, please contact St Margaret's and Buccleuch Care Centres to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

St Margaret's and Buccleuch Care Centres Reviews (24)

Total of 24, showing 1-20
9.8

St Margaret's and Buccleuch Care Centres has a Review Score of 9.8 (9.794) out of 10, based on 16 reviews in the last 2 years. Over all time St Margaret's and Buccleuch Care Centres has 24 reviews.

Overall Experience

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  • 6
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Date Published

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Review from Graham I (Son of Resident) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's mobility has been deteriorating over a couple of years but noticed a greater decline these last two to three months. Living at home was becoming harder as bedrooms were upstairs which was a chore in itself, and the toilet was on the ground floor. It got so bad that Mum needed to be admitted to
a hospital and then a community hospital for her own safety until a place became available in care. After only three weeks a place became available in Buccleuch Care Home, which we accepted. The staff were really friendly and made her welcome. Mum has fitted in well.

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Review from Lisa H (Granddaughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My granny has recently moved into the service. The staff have gone above and beyond to help settle my granny and ensure that her care needs are met. The home is immaculate, and the facilities are very good. The management team are always on hand to support with any concerns - excellent care home.
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is great to have such a brilliant place to ensure my granny's safety, giving the family peace of mind that she is being well looked after. Nothing but praise for everyone concerned.

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Review from E I (Daughter of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum recently moved in, within 5 minutes of arriving the carers on duty came to her room to introduce themselves to Mum, which was lovely and welcoming for Mum. Everyone has gone out of their way to ensure Mum was settled and happy. Have nothing but praise for everyone.

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Review from Laura D (Granddaughter of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Granny has recently moved into the service. The staff have gone above and beyond to help settle my Granny. The home is immaculate, and the facilities are very good. Management are always on hand to support with any concerns - excellent care home.

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Review from Fiona R (Daughter of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has received from St Margaret's has been second to none, my mother seems very happy and content. She has taken a real shine to a carer. The staff are very friendly and helpful, the building is clean, warm and fresh and the meals are excellent. My mother enjoys every meal.

Reply from Lisa Lothian, Home Manager at St Margaret's and Buccleuch Care Centres

Thank you for your lovely comments Fiona, your mum is very much loved in the home.


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Review from R R (Daughter of Resident) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has moved into the home in the last few months, I imagine this is a difficult transition for any family but Mum seems to have settled in as well as she could have. I feel that the home management and staff have all tried very hard to settle her into her new home.
I'm sure they could benefit
from more staff numbers as they all seem to work very hard.

Reply from Lisa Lothian, Home Manager at St Margaret's and Buccleuch Care Centres

Thank you for your lovely comments, it's been lovely getting to know you all and your mum.


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Review from Christine C (Daughter of Resident) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely and friendly, homely, clean care home. The staff are very friendly, helpful and easy to talk to, they take great care of my dad, thoughtful of his needs and encourage him to keep mobile but are there on hand to help, he also enjoys the meals and is encouraged with liquids. All in all cannot fault
this place.

Reply from Lisa Lothian, Home Manager at St Margaret's and Buccleuch Care Centres

Thanks Christine for your lovely comments. It is a pleasure having your dad in the home.


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Review from James W (Son of Resident) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident at Buccleuch at the start of June 2024 and settled in very quickly. The staff are fabulous and the home is a nice place to be. The social interaction with other residents has been very positive for Mum and she spends all day in the communal areas. The meals are very good and
the residents are well-catered for at all times. The bedroom and en-suite facilities are comfortable. It's good to see that my mum's move to a residential home has been so positive at this stage of life and this has been helped by the positive nature of the staff and the help they provide as well as the facilities that the home offers.

Reply from Lisa Lothian, Home Manager at St Margaret's and Buccleuch Care Centres

Thanks for your lovely comments James, it's been lovely getting to know your mum and taking care of her.


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Review from Jill B (Granddaughter of Resident) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home. My grandmother has been in Buccleuch for a number of years and is very happy with the care she receives every day, the staff are friendly and welcoming to all family members and look after granny like she is their granny which is lovely. Granny always has stories about the fun she
has been having with staff and her friends.
All staff go above and beyond for residents and families.

Reply from Lisa Lothian, Home Manager at St Margaret's and Buccleuch Care Centres

Thank you for your lovely comments Jill, It's an absolute pleasure to have your Granny in the home.


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Review from Clare O (Daughter of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very comfortable in her home at the Buccleuch and has been for years. The staff know and take care of her extremely well and are always welcoming when I visit. The management and staff keep me informed and are always approachable and helpful if I have any concerns. I truly appreciate their
hard work and feel lucky that my mother is so content in their care.

Reply from Lisa Lothian, Home Manager at St Margaret's and Buccleuch Care Centres

Thanks for your lovely comments, anything we can do to improve, please let us know.


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Review from David S (Son of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been in care at the Buccleuch since March 2024. She has settled in very well. The staff have got to know her and the family very well. My mum likes her room very much. She is making new friends and always tells us when we visit that the staff are very nice. My mum takes part in a lot of
the activities and really enjoys it. There always seems to be plenty going on to keep the residents busy and active. She also loves the meals and says the food is good. The staff are doing a great job looking after my mum.

Reply from Lisa Lothian, Home Manager at St Margaret's and Buccleuch Care Centres

Thank you for the lovely feedback David, It's a pleasure to have your mum in the home and we agree she appears to have settled in very well.


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Review from J J (Daughter of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been there for three months now, and we couldn't be happier with the care he is receiving.
It was a big move for us at the time, but when visiting, we can see how happy and well looked after he is. He has dementia but always tells me how much he likes being where he is, he is eating much more
now, and it's a great relief to know that after being on his own there are carers there full time making sure he is ok.

Reply from Lisa Lothian, Home Manager at St Margaret's and Buccleuch Care Centres

Thank you for your lovely comments; we are all very happy with how well your dad has settled in.


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Review from Lyn I (Niece of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was very anxious about going into Buccleuch Care Home after being with his wife in their current home for over 60 years, having said that, the care staff and management have made him very welcome, and he's settled in very well. He joins in with activities daily and likes to sit out in the garden
on sunny days. When my aunt and I visit, we are made very welcome by the staff who are all very friendly.

Reply from Lisa Lothian, Home Manager at St Margaret's and Buccleuch Care Centres

Thank you for your lovely comments. It's great to see how well your uncle has settled into the home.


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Review from C N (Son of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad )has been in care for over two years now, and he is well cared for by all the staff and has a cracking relationship with them. I can't thank all the staff enough for all they do for my dad, and on the occasions I have to ring up, they are ever so helpful. Once again, many thanks to all the staff,
from my dad and I.

Reply from Lisa Lothian, Home Manager at St Margaret's and Buccleuch Care Centres

Thank you for your lovely comments. As always, we love having your dad in the home and seeing him doing so well.


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Review from Pauline T (Daughter of Resident) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in residential care for almost two years. The staff have got to know her and our family well over this period. They are fond of her, and in the early stages of her being in the home, we could tell she too bonded with the staff. She is now almost nonverbal and, along with her Alzheimer's,
has little in the way of communicating. However, the staff still treat her with respect and dignity and chat away to her. As a family, we know she is very well cared for.

Reply from Lisa Lothian, Home Manager at St Margaret's and Buccleuch Care Centres

Thank you, Pauline, for your comments; we are all very fond of her.


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Review from R M (Daughter-in-law of Resident) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in Buccleuch Care Centre for six months now, and the care she receives has been outstanding. Having previously been told by doctors that she was end-of-life and had no hope of recovery - the staff have completely brought her back to life! She has gained weight, looks well and
healthy and has all of her needs met. Above all, the staff care for her like they are family and go above and beyond to make sure she is happy and comfortable. We are supported as a family to enjoy visiting and always kept informed of any changes to her care. Thank you to all the staff at Buccleuch.

Reply from Lisa Lothian, Home Manager at St Margaret's and Buccleuch Care Centres

Thank you for your lovely comments; I will be sure to pass to the staff team.


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Review from Bea H (Daughter of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited St Margaret’s with Mum prior to her becoming a resident and was very impressed with how we were welcomed and the professional friendliness we received. We were kept informed every step of the way and always felt we were treated with respect and care. Mum has settled in well, and I feel reassured
that she is safe and well looked after. Mum says she enjoys her food and enjoys having company. It is so refreshing that it is often the manager who answers the phone and is able to tell me how Mum is getting on. Also, the staff call me with up-to-date information regarding Mum’s care. There is always a good atmosphere, and all the staff seem to work as a team. During visits, it is evident that Mum has been taking part in activities, and there always seem to be planned social events taking place. From care staff to cleaning and laundry staff St Margaret’s is 10/10 for being a home-from-home for Mum.

Reply from Lisa Lothian, Home Manager at St Margaret's and Buccleuch Care Centres

We, as a home, are so happy with this review; the home feels privileged to care for Mum, and we are happy that she is part of the St Margaret's family.


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Review from Brian D (Son of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and all her staff provide brilliant care with a homey feel. More like a big family in a big house than a care home. Nothing is a problem for carers. Can’t fault them at all. My mum was an end of life patent when she came in, and now put on nearly 3-stone, and very happy and settled. Well
done, St Margaret's.

Reply from Lisa Lothian, Home Manager at St Margaret's and Buccleuch Care Centres

Thank you for the lovely comments, Brian; it's so nice to hear from relatives on how they see us performing as a home and a team. We will continue to do our very best for those we care for.


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Review from Myra Y (Niece of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During these difficult times, the staff at the home have continually looked after our relatives with the best of care and have kept us informed of all developments. I cannot thank them enough for all that they have done.

Reply from Lisa Lothian, Home Manager at St Margaret's and Buccleuch Care Centres

Thank you, Myra, for your kind comments; we will continue to do our utmost in caring for our residents to the best of our ability.


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Review from Rachel O (Daughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum has had has been 2nd to none - the staff have kept her safe over the last 14-months.
Her level of care has changed, and nothing is too much trouble for the staff; you only have to ask a question, and they will answer or find the answer for you.
As many places, there are certain staff
that will go the extra mile for my mum and treat her like one of theirs. Staff will go out of their way and help my mum regardless of how long it takes them.
I would recommend the home to anyone looking to place their loved ones in a care setting.

Reply from Lisa Lothian, Home Manager at St Margaret's and Buccleuch Care Centres

Thank you, Rachel, for your heartfelt comments, and we will certainly continue on our journey together. The residents are what makes our home have the heart it has, and as a team, we will strive to do our best for each and every one.


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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for St Margaret's and Buccleuch Care Centres is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.794 for St Margaret's and Buccleuch Care Centres is calculated as follows: ( (154 Excellents x 5) + (31 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 189 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Margaret's and Buccleuch Care Centres is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 11 Nov 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Katie

Katie Sanderson

Job Title: Home Manager

Katie is our lovely home manager at St Margaret's and Buccleuch. She is passionate about giving her residents the very best care and enabling them to live their best lives.


Frequently Asked Questions about St Margaret's and Buccleuch Care Centres

What types of Care is St Margaret's and Buccleuch Care Centres registered for?

Older Person Care, Dementia, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Margaret's and Buccleuch Care Centres provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does St Margaret's and Buccleuch Care Centres have?

There are 53 Single Rooms.

What are the Facilities & Services at St Margaret's and Buccleuch Care Centres?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Margaret's and Buccleuch Care Centres to the centre of Hawick?

0.4 mile(s) as the crow flies, distance by road may be significantly further.