St Margaret's and Buccleuch Care Centres

Myreslaw Green, Hawick TD9 0JB
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9.8 24 Reviews
  • St Margaret's and Buccleuch Care Centres, Hawick
St Margaret's and Buccleuch Care Centre, within walking distance of a high street, is a care home for older people.

Originally built as a Dominican Convent in the early 1900s, the house has been developed as a care home with 53 single bedrooms with en-suite facilities.

The care centre comprises of Buccleuch which offers residential care, and St Margaret's which offers nursing care, so a range of needs can be catered for within one location.

Highly-skilled and caring staff ensure the safety and dignity of residents, whatever their individual needs.

Residents are free to continue existing hobbies or joining in with the regular activities and entertainment at the home.

Regular visitors include musicians and entertainers but there are also dedicated lounges for residents to enjoy peace and quiet.

The cooks serve residents nutritional meals and understand that a good, hearty, healthy meal with fresh ingredients plays a vital part in maintaining the health and wellbeing of residents.

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Care Provided by St Margaret's and Buccleuch Care Centres

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Katie Sanderson (Care Centre Manager)
  • Admission Criteria
    • All referrals accepted
    • Ages 60+
  • Room Information
    • Single Rooms (53)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (19)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for St Margaret's and Buccleuch Care Centres

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,234 – £1,234
    • Self-Funded Residential Dementia Care £1,307 – £1,307
  • (these prices are only a guideline, please contact St Margaret's and Buccleuch Care Centres to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

St Margaret's and Buccleuch Care Centres Reviews (24)

Total of 24, showing 21-24
9.8

St Margaret's and Buccleuch Care Centres has a Review Score of 9.8 (9.794) out of 10, based on 16 reviews in the last 2 years. Over all time St Margaret's and Buccleuch Care Centres has 24 reviews.

Overall Experience

  • 17
  • 6
  • 1
  • 0
  • 0

Date Published

24
2
14
16
8

Review from Keith E (Nephew of Resident) published on 4 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

During this very difficult time, it's difficult to submit a more detailed review.
Activities for patients have obviously been very limited with clients being confined to their individual rooms.
I am hoping that once restrictions are lifted to a sustainable level, then a programme of activities can
be resumed. This is a key concern for our family.
The fact that mental stimulation and general socialising been so restricted will have a massive impact on the general well-being of patients.
Of course, we understand that this is not a reflection on the staff or the home as a whole.
However, I am interested to see when the home will start to include a full day of interactions/activities and social events.
One criticism is the difficulty in responses and answers to emails and enquiries.
There have been numerous occasions where we have contacted the home via email, sometimes without any responses or replies.

Reply from Lisa Lothian, Home Manager at St Margaret's and Buccleuch Care Centres

I am sorry that you are experiencing delays in replies; we aim to rectify this issue. Our visiting is now back up and running, and activity has been ongoing all through the pandemic. Once restrictions ease further, we will indeed be back to our open house policy. Our aim has and always will be to ensure the safety of our residents and also the staff team.


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Review from Russell D (Son of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Old building but warm and welcoming. Both manager/deputy manager are on the ball when I visit unannounced. Staff very friendly and caring. Mum says the staff are really nice and the food is good (she has put on weight).

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Review from Veyola B (Niece of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Just like to thank all staff who care for my aunt. Just been to visit as we try to once a month as we love 180-200 miles away. I was pleased to see how well she is mixing with staff and residents who were all very friendly. I would like to thank all members of staff who answer the phone when I ring
at least once a week and pass it on to my aunt, it is much appreciated by us both.
Thanks to you all for caring.

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Review from Stephen F (Son of Resident) published on 25 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is from the bottom of my heart. My father has been a resident for 8 months and your staff are Angles who love their jobs and care for families and over the last 70 hrs of my dads life these guys have been my backbone and nothing was a problem. One comment was "we have looked after your dad, now
it's time for us to look after you". My dad's short time with you guys was easing and always knowing he was not on his own and looking after my mum when she was down when visiting my dad. People who live in glass houses should not throw stones. When I was down your staff lifted me up, eased the pain, never feel lonely because your staff will never leave someone on their own when needing love. I have seen shift change after shift change and coming saying good byes and then next day the heart still beats and you guys rally round with your big hearts.
I LOVE YOU GUYS TO THE MOON AND BACK THANKS XXX
I have to come back after answering questions below
Value for money I say yes but staff are worth more x

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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for St Margaret's and Buccleuch Care Centres is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.794 for St Margaret's and Buccleuch Care Centres is calculated as follows: ( (154 Excellents x 5) + (31 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 189 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Margaret's and Buccleuch Care Centres is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 11 Nov 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Katie

Katie Sanderson

Job Title: Home Manager

Katie is our lovely home manager at St Margaret's and Buccleuch. She is passionate about giving her residents the very best care and enabling them to live their best lives.