St John's

11 High Cross Avenue, Melrose TD6 9SQ
Submit a Review
9.3 6 Reviews
  • St John's, Melrose
A small, quiet residential care home in the pretty village of Melrose in the Scottish Borders.

St John’s care home is within easy reach of the town centre, and has spacious private gardens with a lovely view of the Eildon Hills.

St John’s is a traditional stone villa with beautifully appointed, large shared dining and lounge areas, and a purpose-built annexe of ground floor residents’ rooms, each with a French window onto the garden.

All rooms can be individually adapted to suit residents’ needs. The home has space for 16 residents.

Show St John's on the Map

Care Provided by St John's

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 17 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Jenny Hunter (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (17)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2003

Funding & Fees Guide for St John's

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £2,095
    • Self-Funded Residential Dementia Care from £2,095

  • Fees are tailored to the individual and are dependant on many factors, exact pricing can be discussed with the care home Manager.
  • (these prices are only a guideline, please contact St John's to find out the exact price for your requirements)

Facilities

  • Gardens

St John's Reviews (6)

9.3

St John's has a Review Score of 9.3 (9.292) out of 10, based on 4 reviews in the last 2 years. Over all time St John's has 6 reviews.

Overall Experience

  • 5
  • 1
  • 0
  • 0
  • 0

Date Published

6
0
4
4
2

Review from C H (Daughter of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are so good with my Mum and really look after her. Cannot fault the care and attention she gets at all. They really take their time and effort with her and deal with her type of dementia in a very sympathetic way.

Reply from Lauren McKinlay, Business Development Manager at St John's

Thank you so much for taking the time to write a review, we are so pleased you are happy with the care provided at St John's.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K D (Friend of Resident) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited St John’s care home to visit an old family friend and was incredibly surprised at how lovely the home is, the gardens are incredible and the perfect place to have visits with loved ones on sunny days, the staff were polite and happy and I could tell this had a knock-on effect to the residents
living and thriving within the home each person took time out of there incredibly busy day to say hello make sure we were comfortable and that my friend had everything they needed from a cold drink to suncream and a sun hat. My friend couldn’t be happier in the home and sang the praises of each member of staff. The home itself is beautiful in a lovely location, one thing that surprised me is how nice the home smelled it didn’t have the typical clinical smell that care homes usually have but instead smelled fresh and clean. My friend told me how much they enjoyed being there and participating in everything the home had to offer. Lovely place, with residents and staff.

Reply from Lauren McKinlay, Business Development Manager at St John's

Thank you so much for taking the time to write such a lovely review. We are delighted your friend is enjoying life in St Johns.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Katie F (Granddaughter of Resident) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been in this home for over a year now. The staff and residents are extremely welcoming and made him feel at ease right away. St John’s is a lovely size, has got a warm and cosy feel to it and we have made some wonderful friends throughout his stay.
Grandad particularly enjoys his nip
of whisky in the evening before bed!

Reply from Lauren McKinlay, Business Development Manager at St John's

Thank you so much for taking the time to review St John's. We are glad he is still enjoying his nightly dram!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M M (Daughter of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad has been a resident at St John’s for over 2.5 years now and is happy and settled. The staff are fantastic and he has a great rapport with them. He prefers to spend the majority of his time in his room (his choice) and enjoys the peaceful surroundings and views from his window. He’s encouraged
to join in activities, but never forced, and this suits him really well. When he does join in he especially loves the live music entertainment in the main lounge and spending time in the gardens. Our family has peace of mind knowing he is happy and being well cared for.

Reply from Lauren McKinlay, Business Development Manager at St John's

Thank you so much for taking the time to review our home. We are glad that your dad is happy living in St Johns.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C P (Son of Resident) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident for just over a year. He lives in a nice room with a nice view, and my mother was delighted that we got Dad into St Johns.
All the staff are very good with Dad, and it's great to know that he is in good hands. There are lots of activities going on if he wants to get involved.

Reply from Lucy Duffin, Operations Manager at St John's

Thank you for your kind review. We are so pleased your Dad is happy at St John's.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C P (Wife of Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has now been living at St John’s for a good while now. He is so well looked for; he thinks he’s in a hotel. He loves to brag about how well the staff look after him. He says he enjoys his wee visits from the manager and that she sits and has a cuppa with him; he has thrived there. I am so
happy to have found St John's. What great peace of mind I have now.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.3 (9.292)

Overview of Review Score

The Review Score of 9.3 (9.292) out of 10 for St John's is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for St John's is calculated as follows: ( (45 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.375 Points relating to the number of positive Reviews for St John's is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 17 registered maximum number of service users is 3.4, which has been reached with 4 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 4 Jul 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Jenny Hunter

Job Title: Home Manager

Joined: 2011

Jenny – Manager, St Johns/Galahill – 14 Years at Mansfield


Jenny’s journey with Mansfield Care began as a domestic worker, but it didn’t take long for her to realise just how much she loved the care home environment. Her passion for helping others saw her quickly progress—first to a carer role, then senior carer, team leader, and finally, after 14 years of dedication, she was proudly promoted to Home Manager of Galahill House in October 2024.


Throughout her time at Mansfield Care, Jenny has embraced each role with enthusiasm, gaining valuable experience and skills along the way. She truly loves her residents and team, and being in a position where she can make a meaningful difference in people’s lives is incredibly rewarding.


When she first started, she never expected to stay in the industry, but now, she can’t imagine working anywhere else. Looking back, she’s especially proud of her journey in Mansfield Care —rising through the ranks and staying committed to the home and the people in it.


Outside of work, Jenny’s greatest joy is her son. To recharge, she enjoys walking in the hills, finding peace and clarity in the fresh air.


One of her favourite parts of the week is the coffee afternoon at Galahill. It’s a wonderful chance to connect with residents and the team, and prospective residents are always welcome to join for lunch and experience the warm, friendly atmosphere firsthand.


Frequently Asked Questions about St John's

What types of Care is St John's registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St John's provide?

Own GP if required is an additional type of care provided.

How many Rooms does St John's have?

There are 17 Single Rooms.

What are the Facilities & Services at St John's?

Gardens is one of the Facilities & Services.

How far is St John's to the centre of Melrose?

0.5 mile(s) as the crow flies, distance by road may be significantly further.