Marchglen Care Centre has a Review Score of 8.4 (8.395) out of 10, based on 2 reviews in the last 2 years. Over all time Marchglen Care Centre has 15 reviews.
Review from S M (Sister of Resident) published on 21 March 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Marchglen Care Centre
Thank you so much for your lovely review, it's wonderful to hear how settled and comfortable your sister feels at Marchglen. Knowing that you and your family also feel welcome and at ease when you visit means a great deal to us. It's a privilege to care for your sister, and it's always a pleasure to see you and your family. We'll continue doing all we can to keep her comfortable and well supported.
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Review from A M (Sister of Resident) published on 5 November 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Marchglen Care Centre
Thank you for your lovely feedback, we're so glad to hear that you're happy with your sister's care at Marchglen. Our team takes great care in providing the best experience for residents and their families as well as ensuring a clean and tidy space at all times so being recognised for our hard work means a lot to us!
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Review from David C (Brother of Resident) published on 16 February 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Marchglen Care Centre
Thank you for taking the time to leave us such a great review, David! We're happy to hear that your sister is receiving such good care at Marchglen and that you both enjoy the activities here. I will pass on your kind comments to the whole team.
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Review from Tommy T (Son of Resident) published on 9 November 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Home Manager at Marchglen Care Centre
Tommy, thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Marchglen. The care and services we deliver as a team to our residents and families is extremely important to us. I will pass on your kind comments to the whole team.
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Review from John M (Son of Resident) published on 23 June 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Home Manager at Marchglen Care Centre
We would like to thank you for your words of kindness and recognition of the team at Marchglen, which are very much appreciated. All comments will be passed on to the team and thank you again for taking the time to leave us a review.
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Review from Joyce F (Mother of Resident) published on 25 April 2022
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Home Manager at Marchglen Care Centre
Thank you for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.
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Review from Lilian H (Mother of Resident) published on 21 May 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Marek Tarnawski, Home Manager at Marchglen Care Centre
Thank you for taking the time to review Marchglen, we really appreciate your feedback. At Marchglen we take great pride in ensuring we deliver high-quality care and facilities. We are very pleased that you have a positive impression of our team and the high-quality care and service they provide. Activities are an extremely important part of daily life at the home, so we have requested that one of our Activities Coordinators invites you to be involved in the regular review of your loved one’s activity programme. We welcome the opportunity to improve and hope you will continue to share your thoughts with us in the home in future.
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Review from Alison H (Sister of Resident) published on 3 May 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Arline W (Aunt of Resident) published on 3 May 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from I R (Husband of Resident) published on 1 March 2018
Submitted via Postal Card •
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5.0 out of 5
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Review from W R (Brother-in-law of Resident) published on 1 March 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Bill F (Husband of Resident) published on 27 September 2016
Submitted via Website •
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5.0 out of 5
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Review from Agnes G (Wife of Resident) published on 27 April 2016
Submitted via Postal Card •
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5.0 out of 5
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Review from Gail S (Daughter of Resident) published on 18 April 2016
Submitted via Postal Card •
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5.0 out of 5
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Review from Lady C (Wife of Resident) published on 4 December 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lorena Love, Home Manager at Marchglen Care Centre
Thank you for taking the time to review Marchglen Care Centre, we really appreciate your feedback. At Marchglen we take great pride in ensuring we deliver high quality care and facilities. Our Care Team works hard to ensure all of our residents needs are met in a timely fashion, allowing us to be able to provide person centred care and spend valuable time with our residents. We welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.
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The Review Score of 8.4 (8.395) out of 10 for Marchglen Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Marchglen Care Centre is calculated as follows: ( (23 Excellents x 5) ) ÷ 23 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.395 Points relating to the number of positive Reviews for Marchglen Care Centre is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4. 2 Positive Reviews ÷ 7.4 = 0.27
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Oct 2024
| How well do we support people's wellbeing? |
Good
(4) |
| How good is our leadership? |
Adequate
(3) |
| How good is our staff team? |
Adequate
(3) |
| How good is our setting? |
Good
(4) |
| How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Home Manager
“With over 30 years of experience as a Nurse and Home Manager, I have dedicated my career to supporting individuals with complex needs to live the lives they choose. My primary focus has been on assisting people with cognitive and learning disabilities to maximise their independence and access to local communities.
After working in a nurse consultancy role, advising on the impact of disabilities caused by health conditions, I returned to home management. This decision was driven by my desire to reconnect directly with residents and their families as I missed the personal interaction and the opportunity to make a meaningful difference in people’s lives.
As a collaborative manager with extensive experience, I have a wealth of knowledge in supporting residents through person-centred planning. My goal remains to place residents at the heart of all decisions affecting their care. I find great joy in seeing individuals grow and live the lives they choose. It’s rewarding to watch both teams and residents gain independence and autonomy. For me, care provision must come from the heart, driven by empathy, and the passion to include both families and residents in all decisions affecting their lives.”
Job Title: Chef
I get to know every resident personally and their specific needs. I work closely with our teams to keep up-to-date on any changes to our residents health or nutritional needs.
