Marchglen Care Centre has a Review Score of 8.1 (8.135) out of 10, based on 1 reviews in the last 2 years. Over all time Marchglen Care Centre has 14 reviews.
Review from A M (Sister of Resident) published on 5 November 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Marchglen Care Centre
Thank you for your lovely feedback, we're so glad to hear that you're happy with your sister's care at Marchglen. Our team takes great care in providing the best experience for residents and their families as well as ensuring a clean and tidy space at all times so being recognised for our hard work means a lot to us!
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Review from David C (Brother of Resident) published on 16 February 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Marchglen Care Centre
Thank you for taking the time to leave us such a great review, David! We're happy to hear that your sister is receiving such good care at Marchglen and that you both enjoy the activities here. I will pass on your kind comments to the whole team.
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Review from Tommy T (Son of Resident) published on 9 November 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Home Manager at Marchglen Care Centre
Tommy, thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Marchglen. The care and services we deliver as a team to our residents and families is extremely important to us. I will pass on your kind comments to the whole team.
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Review from John M (Son of Resident) published on 23 June 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Home Manager at Marchglen Care Centre
We would like to thank you for your words of kindness and recognition of the team at Marchglen, which are very much appreciated. All comments will be passed on to the team and thank you again for taking the time to leave us a review.
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Review from Joyce F (Mother of Resident) published on 25 April 2022
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Home Manager at Marchglen Care Centre
Thank you for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.
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Review from Lilian H (Mother of Resident) published on 21 May 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Marek Tarnawski, Home Manager at Marchglen Care Centre
Thank you for taking the time to review Marchglen, we really appreciate your feedback. At Marchglen we take great pride in ensuring we deliver high-quality care and facilities. We are very pleased that you have a positive impression of our team and the high-quality care and service they provide. Activities are an extremely important part of daily life at the home, so we have requested that one of our Activities Coordinators invites you to be involved in the regular review of your loved one’s activity programme. We welcome the opportunity to improve and hope you will continue to share your thoughts with us in the home in future.
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Review from Alison H (Sister of Resident) published on 3 May 2018
Submitted via Postal Card •
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4.0 out of 5
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Review from Arline W (Aunt of Resident) published on 3 May 2018
Submitted via Postal Card •
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5.0 out of 5
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Review from I R (Husband of Resident) published on 1 March 2018
Submitted via Postal Card •
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5.0 out of 5
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Review from W R (Brother-in-law of Resident) published on 1 March 2018
Submitted via Postal Card •
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4.0 out of 5
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Review from Bill F (Husband of Resident) published on 27 September 2016
Submitted via Website •
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5.0 out of 5
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Review from Agnes G (Wife of Resident) published on 27 April 2016
Submitted via Postal Card •
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5.0 out of 5
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Review from Gail S (Daughter of Resident) published on 18 April 2016
Submitted via Postal Card •
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5.0 out of 5
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Review from Lady C (Wife of Resident) published on 4 December 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lorena Love, Home Manager at Marchglen Care Centre
Thank you for taking the time to review Marchglen Care Centre, we really appreciate your feedback. At Marchglen we take great pride in ensuring we deliver high quality care and facilities. Our Care Team works hard to ensure all of our residents needs are met in a timely fashion, allowing us to be able to provide person centred care and spend valuable time with our residents. We welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.
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The Review Score of 8.1 (8.135) out of 10 for Marchglen Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Marchglen Care Centre is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.135 Points relating to the number of positive Reviews for Marchglen Care Centre is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4. 1 Positive Reviews ÷ 7.4 = 0.135
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Oct 2024
| How well do we support people's wellbeing? |
Good
(4) |
| How good is our leadership? |
Adequate
(3) |
| How good is our staff team? |
Adequate
(3) |
| How good is our setting? |
Good
(4) |
| How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Home Manager
Located between the villages of Fishcross and Tillicoultry, our purpose-built home provides different types of care and support including physical disabilities, learning disabilities and complex needs in both young adults and elderly.
When residents choose to make Marchglen their home ‘every day’ will remain just as they like it, with careful note taken of their preferences, from waking times to food choices, hobbies and interests.
Job Title: Administrator
It’s important to me that we offer a comfortable and homely setting that our residents are proud to call home and support them to be as active and sociable as they wish.
Job Title: Chef
I get to know every resident personally and their specific needs. I work closely with our teams to keep up-to-date on any changes to our residents health or nutritional needs.
Job Title: Clinical Lead
Our carers and nurses are highly skilled, with qualifications to manage all types of care, including residential, nursing and dementia. Within each team, we’re also able to offer specialist care for complex conditions.
Job Title: Clinical Lead
Our carers and nurses are highly skilled, with qualifications to manage all types of care, including residential, nursing and dementia. Within each team, we’re also able to offer specialist care for complex conditions.
Job Title: Health & Wellbeing Coordinator
We work with every resident to put an activities plan in place, so they can get involved whenever they wish to and enjoy time socialising with other residents.
