Westerlands Care Home

Clifford Road, Stirling FK8 2AQ
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9.9 32 Reviews
  • Westerlands Care Home, Stirling
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Care Provided by Westerlands Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 23 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Westerlands Association
  • Person in charge
  • Monika Przybek (Manager)
  • Admission Criteria
    • Private, local authority and NHS.
    • Ages 60+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Funding & Fees Guide for Westerlands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,159 – £1,159
    • Self-Funded Residential Dementia Care £1,159 – £1,159
    • RESPITE Self-Funded Residential Care £1,159 – £1,159
    • RESPITE Self-Funded Residential Dementia Care £1,159 – £1,159
  • (these prices are only a guideline, please contact Westerlands Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Parking is available next to the front door.


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Westerlands Care Home Reviews (32)

Total of 32, showing 1-20
9.9

Westerlands Care Home has a Review Score of 9.9 (9.929) out of 10, based on 13 reviews in the last 2 years. Over all time Westerlands Care Home has 32 reviews.

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Review from James D (Son of Resident) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly, warm environment with a good atmosphere. Great, efficient staff who portray a genuine warmth towards all the residents. Lots of good and varied activities where all residents are included. More than happy with the care being received by our mother.

Reply from Monika Przybek, Manager at Westerlands Care Home

Thank you so much for your lovely review. I will pass your comments on to the team.


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Review from Lorna G (Daughter of Resident) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's only been here a few weeks but the transformation is apparent to everyone. In her previous place (a cottage hospital) she was far more confused, afraid and constantly needed reassurance. In no time at all she has settled here and actually seems to be enjoying what time she has left. She loves
the visits by support animals and the occasional outings, and feels safe because the staff are so quick at responding when she needs help during the night. The level of care is excellent, as is the food, and because there are only a small number of residents and the staff are permanent there's a real relationship between the carers and the inhabitants. Best of all the whole place is run as a not-for-profit. I am sorry that there are so few places like this in Scotland, so much of the care industry seems to be about generating wealth, often in places where the facilities look great, but the actual care is impersonal. I'm so glad we found this place for Mum to call home.

Reply from Monika Przybek, Manager at Westerlands Care Home

Thank you so much for your kind review. I will pass your lovely comments on to the team.


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Review from Catherine B (Wife of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been living in Westerlands since May 2024. It feels like a home and the staff are all kind and considerate. They have a good entertainment program for the residents. In the summer, you can sit out in the garden. The chef makes lovely food.

Reply from Monika Przybek, Manager at Westerlands Care Home

Thank you so much for your lovely review. I will pass it on to the team.


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Review from L A (Daughter of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been under the care of Westerlands for almost 7 years and I cannot praise the staff highly enough. They have always placed the needs of their residents first, particularly through the COVID years, and they have consistently provided a warm, caring and welcoming home for our Mum treating
her with dignity and genuine respect. We have always been kept fully updated on all aspects of our Mum's care and needs, even more so in the last few months as she starts to face a gradual decline. There has never been a time where our family has had any doubts or concerns about the level of care our Mum is receiving. The carers are all genuine and friendly and it is not just our Mum but all the residents who respond positively to the staff looking after them. Families are welcomed into Westerlands and often join in the excellent and varied activities provided. Our mum is very content and at peace.

Reply from Monika Przybek, Manager at Westerlands Care Home

Thank you so much for taking time to leave your review, we really appreciate it. I will pass it on to the team.


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Review from G M (Daughter of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad has lived at Westerlands for several years now and he always seems so happy, content and at home there. Being a smaller home, Westerlands is very homely and all the staff are so friendly and helpful and you get to know everyone so quickly. The home is well run: care is carried out to a very
high standard, food is fantastic and the activities on offer are amazing. Recently, the home has bought a Virtual Reality headset, aimed specifically at elderly people and people with dementia, and this seems to have gone down very well with all the residents. Our Dad has been really enjoying watching football on the large projector screen with the other men and he enjoys the regular entertainment program. There is no better place for our Dad to be, he is so well looked after - thank you Westerlands.

Reply from Monika Przybek, Manager at Westerlands Care Home

Thank you so much for your lovely review, I will pass your comments on to the team.


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Review from Maureen D (Sister of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westerlands is a great place, so friendly, you are treated like you are one of the family and I could not wish for better care for my sister. The meals are very good and they get a great variety of food and choices, then you have the entertainment, it is brilliant for the residents and I must admit
I like it myself as we are all very much entertained and they always have a buffet on which is always lovely and tasty, they should get every award that there is to get, love them all.

Reply from Monika Przybek, Manager at Westerlands Care Home

Thank you for your kind words and review. I will pass this on to the team.


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Review from Ann M (Daughter of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westerlands is a lovely place. The minute you step inside you can feel the homely, friendly atmosphere. The staff are so genuinely kind and caring and attentive to my mum's needs. Also, the management are hands-on, very friendly and approachable. It feels like a big family with everyone pulling together
to provide the best care for each and every resident. Also, as there isn't any agency staff, continuity of care is excellent with all staff being aware of all residents' needs. Meals are healthy and homecooked, my mum eats the lot! There are activities daily and lots of events organised throughout the year, thanks to the hardworking activity coordinator. I feel so lucky my mum is in Westerlands. Couldn't ask for better care.

Reply from Monika Przybek, Manager at Westerlands Care Home

Thank you for your lovely review Ann, they are very much so appreciated. I will pass your lovely comments on to the team.


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Review from Janet W (Daughter of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Westerlands for approaching two years now and from day one our family has had great confidence in the support provided. All the staff are friendly, approachable and caring and they always treat Dad with respect. They know him and his little ways intimately. This is a really homely
care facility, not a clinical institution. The rooms and common areas are kept very clean and the food is excellent with fresh ingredients cooked on-site. After a hospital visit which left my father on blended foods, the wonderful cook tempted him, slowly but surely, back to a normal diet. Communication is very good. Phone calls are answered quickly and dealt with efficiently and office staff are also prompt to ring relatives whenever necessary. In addition there is now a social media group which keeps us brilliantly informed of all the many and varied events and activities that are happening. Residents have a great social life with plenty of individual and group opportunities.

Reply from Monika Przybek, Manager at Westerlands Care Home

Thank you for your kind words. We are happy that you feel this way about the service which we provide


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Review from S M (Daughter of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home which has a very human approach to care, rather than corporate, which is why we chose Westerlands for our family member’s care. The staff are always friendly and welcoming to visitors, both in person and over the phone. The atmosphere in the home is very pleasant, or inspiring
if you happen to arrive when there are activities taking place. It is so nice to see the impact of the activities on people’s faces and it brings a real feel-good atmosphere to everyone.


The food is homemade which is a real bonus and my mum always looks well nourished. Clothes are washed each day, and so she always looks fresh and well cared for which is a real boost when you walk in. I feel well informed about my mum’s care and know that I can trust that staff will be in touch if they have any concerns, which they have had to do. We have a very healthy and open relationship and I can’t thank them enough for all they do.


Reply from Monika Przybek, Manager at Westerlands Care Home

Thank you for your kind words. We are happy that you feel this way about the service which we provide.


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Review from Kaye C (Niece of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative moved into Westerlands in the summer and we have been extremely pleased with how well he has been supported. It was a difficult time for him coming from a home, where he had stayed for many years, which was closing. The staff are all very friendly and welcoming and subsequently, there is
a lovely feel to the home.


We have been absolutely in awe at the level and variety of activities that the home run. This includes singers, summer fayres, games, quizzes, and pet therapy. Really the list is endless.


Their ability to support residents as individuals is so impressive and although my relative no longer feels able to go on trips seeing others go out and enjoy afternoon tea with ponies or the football or just visiting a shop is just brilliant. They support folk to live their lives.


Reply from Monika Przybek, Manager at Westerlands Care Home

Thank you for your kind words. We are happy that you feel this way about the service which we provide


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Review from Joyce G (Sister of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful place and team of caring people. Can’t praise it enough. They deserve this award and more. Good luck girls. Our brother is so well looked after. They take him walking most days as he was a keen hillwalker. Nothing is too much effort for them.

Reply from Monika Przybek, Manager at Westerlands Care Home

Thank you for your kind words. We are happy that you feel this way about the service which we provide. We will continue to do our best.


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Review from Jane M (Daughter of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westerlands really is a gem of a care home. It provides very individual care and support to all its residents and because it is reasonably small the residents are all made to feel as if they matter. The activities and atmosphere created in this home are really very special and this is because staff
genuinely seem to enjoy their jobs. My dad has been here for 6 years and I cannot fault how he is looked after, it makes my life feel so much better too, thank you.

Reply from Monika Przybek, Manager at Westerlands Care Home

Thank you for your kind words. We are happy that you feel this way about the service which we provide. We will continue to do our best.


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Review from Amanda H (Daughter of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The love, support and care shown to my mum ever since she arrived at Westerlands, over a year ago, has been outstanding. My mum thrived in the home-from-home friendly environment. She has joined in the many and varied activities as she is a very sociable lady. All the staff demonstrate sensitivity,
patience and care to all the residents this is always evident during my regular visits. I am always made welcome and kept up to date with my mum's care and daily living. Any requests I make are always responded to promptly. My mum is treated with dignity and respect at all times. I have been so grateful for this recently when my mum's health deteriorated the staff and the caring leadership of management could not have been more helpful and supportive. The care and support shown to my mum, myself and the family has meant more than words can say. I am so grateful that she lives at Westerlands I have peace of mind knowing she is cared for in such a caring, loving, homely, beautiful environment.

Reply from Monika Przybek, Manager at Westerlands Care Home

Thank you very much for the fantastic feedback on the care and support we provide at Westerlands. This means a lot to us and we are pleased that you are not only happy with the care and support we provided to your mum but also the relationship that we had with you and your family.


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Review from G C (Daughter of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

No praise high enough for the love, support, care and attention our mother received from what became her second family at Westerlands. From the time she arrived, she felt like she was in a five-star hotel and couldn't believe her luck that she could be waited on hand and foot, as needed, as long as
she lived. She loved: - the delicious, freshly cooked, solid Scottish fare, - her freshly decorated room, - the lovely, open, spacious garden and driveway, - the magnificence of the old building with all of its unique features, no two rooms the same, - the sensitivity, patience, care and attention of every member of the hand-picked staff - the ongoing accessibility, caring, leadership and involvement of the manager himself, and his duty managers, with residents, family and staff. As a family, we felt nothing but gratitude and relief for the welcome and support we always received as part of her team, as well as knowing our calls, requests or input would all be answered and responded to promptly.

Reply from Rod Lauder, Manager at Westerlands Care Home

Thank you very much for the feedback on the care and support we provide at Westerlands. This means a lot to us and we are pleased that you are not only happy with the care and support we provided to your Mum but also the relationship that we had with you and your family.


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Review from Jeanette M (Daughter of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum sadly passed away in Westerlands on the 8th of January 2021. She was in the care home for 4-years and me and my family couldn't praise all the staff enough for the care that they gave my mum. They phoned us every time something was wrong with mum, nothing was ever a problem for them. I would
recommend this care home to everyone; they are a credit to Westerlands and to themselves. When this covid is over, myself and my family will be looking forward to going to the summer and Christmas fairs, and to see all the staff again. So I would like to thank all staff including the manager. A massive thank you from the bottom of our hearts; you will always be in our hearts.

Reply from Rod Lauder, Manager at Westerlands Care Home

Thank you very much for your extremely kind words. It was an honour to care for Mum and to know you and all the family. We feel humbled that you rate the care we provide so highly.


We very much look forward to welcoming you back to Westerlands after the Pandemic is over and share our memories of Mum together.


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Review from Finlay L (Grandson of Resident) published on 22 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Gran moved into Westerlands after six months of being in hospital/temp care.
My wife and I went to visit her at the start of December, a week after she moved in.
We thought the home was beautiful and the staff were extremely friendly.
My Gran is now eating full meals, putting on weight, gets her
hair done weekly, and now has hearing aids that work, doing activities and generally happier in herself.
I genuinely think Westerlands has given my Gran a new lease of life. She is 92, and hopefully, she will now comfortably see the big 100!
The home itself is warm, clean and most importantly, homely. The staff are simply wonderful.
When I am older and in need of care, I would be delighted to see out my life in this beautiful home.
Thanks to all the wonderful staff for looking after my Gran.

Reply from Rod Lauder, Manager at Westerlands Care Home

Thank you very much for your kind words. It means a lot to us that you feel this way about Westerlands. We will continue to do our utmost to provide the best possible care to your Gran.


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Review from Fiona M (Daughter of Resident) published on 21 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When our mother was forced to give up independent living at the age of 92, we were all very concerned about finding somewhere which could provide a new, welcoming home for her.
Still fully mentally sharp and alert, it was a somewhat traumatic experience for her to leave the family home and enter a
new era of life. Luckily, she found a place at Westerlands Care Home, and all of our initial worries and concerns have been completely allayed. Our mother has truly found a new home where she feels safe and cared for 24/7. The staff are all incredibly kind and caring, and the atmosphere is welcoming and inclusive. Immediately on her arrival, Westerlands began to take care of many issues which had become neglected over the previous months as mum had become less able to cope at home. She was seen by an optician, a chiropodist, the hearing aid centre, etc and after a few weeks, she really blossomed looking so much better than before.
We really cannot recommend Westerlands highly enough.

Reply from Rod Lauder, Manager at Westerlands Care Home

Thank you very much for your kind words. It is our pleasure to care for Mum and support the whole family.


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Review from A H (Sister of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone was so kind to us, they were so friendly and helpful and they made us so welcome.

Reply from Rod Lauder, Manager at Westerlands Care Home

Thank you for your kind words. We are happy that you feel this way about the service which we provide.


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Review from Janet (Friend of Resident) published on 12 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute we viewed Westerlands Care Home my friend knew this was the place she would like to live. From the management to the staff team, her care was outstanding. The residents were treated with dignity and respect. As I have said Westerlands gave my friend outstanding care and I cannot thank
them enough. They were always friendly and approachable.

Reply from Rod Lauder, Manager at Westerlands Care Home

Thank you very much for your kind words. This means a lot to us, and it was an honour for us to care for your friend and have your support throughout.


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Review from Ewen M (Son of Resident) published on 8 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was 89 when she chose to move to Westerlands. She visited and immediately felt welcome and decided this was the place for her. Prior to moving in she had a small stroke which limited her vision and mobility.


The initial care and attention she got from the staff was outstanding, as my

mother's health deteriorated and she was bedridden that care and attention only increased. I cannot praise highly enough the commitment and care that all the staff gave my mother.


The welcome we received from the staff on each visit, including the cup of tea, made us feel like part of their big family.


For my mothers last two weeks one of the family was with her 24/7. We were well looked after and received meals there. When my mother passed away there was a quiet efficiency, care and compassion in making arrangements including members of staff attended my mothers funeral.


I can only offer my highest recommendation and thanks from my family for the care you gave our mother. Thank you.


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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for Westerlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.929 for Westerlands Care Home is calculated as follows: ( (145 Excellents x 5) + (11 Goods x 4) ) ÷ 156 Ratings = 4.929

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westerlands Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 5 Feb 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Response by Westerlands Care Home to this inspection report

Duty of Candour Report
All health and social care services in Scotland have a duty of candour. This is a legal requirement which means that when things go wrong and mistakes happen, the people affected understand what has happened, receive an apology, and that our organisation learns how to improve for the future.


An important part of this duty is that we provide an annual report about the duty of candour in our services. This short report describes how our care service has operated the duty of candour during the time between 1 April 2022 and 31 March 2023. We hope you find this report useful.


How many incidents happened to which the duty of candour applies?


In the last year, there have been no incidents to which the duty of candour applied.


Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Frequently Asked Questions about Westerlands Care Home

What types of Care is Westerlands Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westerlands Care Home provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Westerlands Care Home have?

There are 23 Single Rooms.

What are the Facilities & Services at Westerlands Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westerlands Care Home to the centre of Stirling?

0.6 mile(s) as the crow flies, distance by road may be significantly further.