Westerlands Care Home

Clifford Road, Stirling FK8 2AQ
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9.9 32 Reviews
  • Westerlands Care Home, Stirling
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Care Provided by Westerlands Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 23 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Westerlands Association
  • Person in charge
  • Monika Przybek (Manager)
  • Admission Criteria
    • Private, local authority and NHS.
    • Ages 60+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Funding & Fees Guide for Westerlands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,159 – £1,159
    • Self-Funded Residential Dementia Care £1,159 – £1,159
    • RESPITE Self-Funded Residential Care £1,159 – £1,159
    • RESPITE Self-Funded Residential Dementia Care £1,159 – £1,159
  • (these prices are only a guideline, please contact Westerlands Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Parking is available next to the front door.


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Westerlands Care Home Reviews (32)

Total of 32, showing 21-32
9.9

Westerlands Care Home has a Review Score of 9.9 (9.929) out of 10, based on 13 reviews in the last 2 years. Over all time Westerlands Care Home has 32 reviews.

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Date Published

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Review from Fraser C (Son of Resident) published on 14 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my mother is looked after extremely well in a safe and caring environment. Staff are always professional and approachable. I would highly recommend this care home.

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Review from Ian C (Son of Resident) published on 18 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff of this care home have been really helpful, patient and caring to my 93-year-old mother. I really could not have expected better.

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Review from Grigor P (Son of Resident) published on 18 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had experienced poor care from a previous care home, I was very anxious when my mother required full-time residential care. We researched and visited several care homes and to be honest, nothing really jumped out, but when we entered Westerlands Care Home we immediately thought this was different,
and after speaking to the manager and doing the “home tour” we knew this was the place for my mother. The place felt and looked like a home and not an institution.


When my mother moved into Westerlands she started improving immediately. My mother came out of her shell, started showing her true personality and having fun.


The Westerlands people not only looked after my mother's needs but her visitors were made very welcome and made to feel as if they were part of the Westerlands “family”.


On a financial note, Westerlands were excellent value for money compared to other care homes. My mother was self-funding, so this was quite an important criterion.


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Review from Tricia P (Granddaughter of Resident) published on 11 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran spent the last 8 months of her life as a resident in Westerlands after my grandad passed away very suddenly. We as a family were very wary picking the right home as we hadn’t had the best experience in the past whilst my gran was in respite! However, we knew as soon as we entered Westerlands
it was perfect for Gran. It’s such a homely place where we were all made to feel welcome by all staff and built a good relationship with them. Every week there were different things going on for the residents including an on-site hairdresser. My gran celebrated her birthday whilst there and a homemade cake was baked for her which was so thoughtful and such a lovely gesture and we all sang happy birthday along with the others residents. Nothing is too much trouble for the staff and we knew we could sleep at night knowing our gran was being well loved and cared for.

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Review from Debi R (Granddaughter of Resident) published on 10 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following the sudden death of my grandfather, who had provided care at home, we were forced to find alternative care for my grandmother. Having had a bad experience with respite in another care home, we, as a family, were anxious to find the right home.


From the moment we attended Westerlands for

an informal visit, we were made to feel welcome. The residents all appeared happy and active and the smell of home cooking made it feel even more homely.


The transition from home to care home was planned for and my grandmother was kept at the centre of these plans. The staff really took time to get to know her personally.


My grandmother thrived during her time at Westerlands, she was allowed the freedom to be herself, to make her wants known and to express her views. We were always welcomed during visits and really well cared for too.


I can’t thank the team at Westerlands enough for all they did for my grandmother and for us as a family.


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Review from Douglas M (Son of Resident) published on 29 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who suffered from mixed dementia, was a resident of Westerlands for 4½ years until her passing. We found management and staff to be consistently welcoming, respectful and genuinely always having the best interests of the residents at heart. Like the building and grounds, Westerlands staff
have character as individuals - not corporate clones - yet are managed as a very effective team.
Westerlands quickly became a proper home for my mother and staff were excellent at managing times of distress as her condition worsened. Communication with us was always prompt and courteous. The care home may not yet have every mod con, though improvements are always ongoing, but their heart is absolutely in the right place with highly professional standards. We could rest much easier knowing that she was really well looked after and was as happy as possible given her illness.

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Review from Aileen M (Daughter of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been in Westerlands for 3 1/2 years. She had advanced dementia. The care hse received was outstanding throughout.

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Review from June H (Sister of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As you open the door, I feel the care of the people towards residents and visitors is exceptional as I have been at other homes and have never felt that. This is most important as you worry that your relative is being cared for. In this instance, it's my sister. They take my sister out uptown etc. she
has her hair done and nails and any other things she wishes. They always keep myself and my daughter up to date if there is anything we need to know.

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Review from Iain G (Son of Resident) published on 16 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who suffered from dementia was resident in Westerlands from 2011 until her death in April 2017. It is extremely homely and my mother settled very quickly into the pleasant surroundings.
The staff are very friendly and supportive and were especially helpful latterly when her health deteriorated.
Nothing was ever too much trouble and they were welcoming and prepared to spend time with the family. They are always looking to improve on already excellent care. The welfare of the residents always comes first.

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Review from Colin M (Brother of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother went into Westerlands Care Home on 25th April 2016 and was there until his death on the 1st October 2016. During that time, he was treated wonderfully by all members of staff and he spoke highly of them all. On my frequent visits, he often told me how everyone went out of their way to make
sure he and the other residents were well cared for.

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Review from Patricia H (Niece of Resident) published on 15 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my mum have been around some of the more modern care homes in the area, then we went to Westerlands in which my aunt is now a resident. It is the most homely place you could ever imagine. The staff are incredible and so welcoming towards residents and visitors. The care provided is second
to none. Meals, activities, outings and 1 to 1 care all are at a very high-level. Xmas parties a must, we had a great time, keep up the good work.

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Review from William M (Brother of Resident) published on 19 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am delighted with the level of care that my sister gets at Westerlands, where the staff have worked extremely hard to ensure that she receives the best possible care at this most difficult time in her life.

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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for Westerlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.929 for Westerlands Care Home is calculated as follows: ( (145 Excellents x 5) + (11 Goods x 4) ) ÷ 156 Ratings = 4.929

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westerlands Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 5 Feb 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Response by Westerlands Care Home to this inspection report

Duty of Candour Report
All health and social care services in Scotland have a duty of candour. This is a legal requirement which means that when things go wrong and mistakes happen, the people affected understand what has happened, receive an apology, and that our organisation learns how to improve for the future.


An important part of this duty is that we provide an annual report about the duty of candour in our services. This short report describes how our care service has operated the duty of candour during the time between 1 April 2022 and 31 March 2023. We hope you find this report useful.


How many incidents happened to which the duty of candour applies?


In the last year, there have been no incidents to which the duty of candour applied.


Bed Vacancies

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Awards / Recognitions (5)

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