Balnacarron Care Home

116 Hepburn Gardens, St Andrews KY16 9LT
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9.9 54 Reviews
  • Balnacarron Care Home, St Andrews
At Balnacarron Care Home, located in the beautiful town of St Andrews, the team provide personalised residential and residential dementia care to older people.

Balnacarron boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable experience for every resident and visitor to the home.

Meanwhile, the professional care team at Balnacarron take the time to learn about each resident’s individual hobbies and interests, supporting them to lead an active and fulfilling life. In addition to the range of activities available, residents are encouraged to take an active role in the St Andrews community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

With a focus on kind and sensitive care, each member of the team at Balnacarron Care Home is on hand to offer all the support that residents need. From settling in to finding their feet, they apply their experience and compassion to ensure the home is a genuinely happy place to live for each and every person.

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Care Provided by Balnacarron Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Olga Jankovska (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Balnacarron Care Home Reviews (54)

Total of 54, showing 21-40
9.9

Balnacarron Care Home has a Review Score of 9.9 (9.874) out of 10, based on 14 reviews in the last 2 years. Over all time Balnacarron Care Home has 54 reviews.

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Review from P G (Daughter of Resident) published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for five months. I have found all the staff to be caring and supportive to mum and to me as her health has deteriorated.

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Review from I L (Wife of Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The way you are made to feel is so welcoming and friendly. The care they get is outstanding and always spotlessly clean.

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Review from W M (Daughter of Resident) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Difficult to review as I have not been inside since March. However, my father seems very well cared for and the staff understands his needs. Any concern has been passed on to me and the doctor has been called for with any health concerns. I feel the home has been very proactive in keeping COVID at bay
and am very appreciative of that. Unfortunately, the entertainment officer has been absent since the start of lockdown, but there is now a new one and things are happening again.

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Review from David M (Husband of Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found my wife settled and I think quite happy and more chatty than I have experienced in the past few months. She seemed quite content in herself and able to talk a little about the past.
I have appreciated being able to visit indoors as my wife did not cope with being outside in the garden. Staff
were very caring and considerate.

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Review from E C (Daughter of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mu has just been in Balnacarron for three weeks and is now at the end of life stage. The management and all staff are excellent. Nothing is too much bother, in attendance at all times making Mum as comfortable as possible.

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Review from Louise R (Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is very comfortable. Very friendly. Nice staff.

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Review from J G (Daughter of Resident) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Balnacarron Care Home for around six weeks and I think she is settling in well. This is due to the friendly and efficient staff and management team who work there. The very pleasant surroundings and the lovely, cheery atmosphere. My mother is enjoying the nutritious meals, excellent
care and attention and she has a comfortable room, kept bright and clean. She is enjoying the games entertainment especially the music. Well done and thank you to all Balnacarron staff and management!

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Review from P M (Daughter-in-law of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father in Law stayed in the Balnacarron for almost 2 1/2 years. He settled in immediately thanks to the homely and welcoming atmosphere provided by all of the staff. He had a quirky sense of humour and was always ready with a response to the banter with the staff. When his health deteriorated, and
it became clear that he would not recover, staff could not have done more to support both him and us, his family. The Balnacarron became part of his family too and he was cared for with fondness. Humour and a lot of heart, going above and beyond for his comfort. They are a truly wonderful and committed team and it was a privilege to have them care for my Father in Law to his final breath. Wonderful people. Forever grateful!

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Review from Dennis A (Son of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff very friendly so Mum is well looked after and we have no worries.

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Review from J D (Daughter of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely people, very helpful, lots of care.

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Review from S F (Wife of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful place, very nice staff, would definitely recommend.

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Review from Thomas W (Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very helpful.

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Review from Robert L (Cousin of Resident) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can only describe my experience in relation to my cousin.


He seems settled and reasonably happy and cared for.


The home looks clean and well maintained.


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Review from Frederick C (Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent attention, staff, facilities and care.

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Review from Thomas S (Friend of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend spent nearly a year in this home and was looked after exceptionally well. The staff treated him with great respect and dignity.

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Review from Robert L (Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't find fault with staff or facilities, everything is satisfactory. I wouldn't think twice about recommending it to anyone else. Good management and team.

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Review from Chris L (Daughter of Resident) published on 8 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just died in Balnacarron. When she went in almost three years ago we thought she had only a few months left. The love and the care shown to her allowed her not only to live for another 3 years but to enjoy so much of it, making friends, joining in activities, never feeling uncomfortable
and always feeling she could turn to ask someone if she needed help. Rather than ending her life, Balnacarron gave her a quality of life to enjoy the last bit to the full.
As for the staff? Never short, never impatient. They let her know she mattered...always. When she died, warm, comfortable, cared for every five minutes - staff who committed to making her end pain-free, "Classic FM" softly in the background - it could not have been better as she slipped away.

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Review from L I (Daughter of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased mum got into Balnacarron. She's well cared for, warm, food is excellent. Carers are always cheerful, attentive. I like the fact they set the tables properly with tablecloths, napkins, really nice.
Room recently decorated, really lovely.

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Review from D L (Son of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came in for short-term respite care while my sister was away. The home found a room at short notice and provided everything she required during her stay. Her room was small and it would have been preferable if it had an en-suite. The food was good but at times a little heavy for my mother.
My
mother really enjoyed having a bath and the member of staff who helped her as a delight.

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Review from E M (Son of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Care staff excellent, room tired, no mirror, cold on arrival but staff went out of their way to resolve issues.

Reply from Clare Sheehan, Careline Advisor at Balnacarron Care Home

Thank you for your lovely comments regarding the Care Staff at Balnacarron Care Home, at HC-One we continually strive to provide the kindest care to all our Residents. I would like to sincerely apologise that on this occasion your experience was not to the high standards we expect, however, I am glad that the staff were able to resolve the issues quickly. We will continue to work with the home to try to ensure that this does not happen again.


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Current Review Score: 9.9 (9.874)

Overview of Review Score

The Review Score of 9.9 (9.874) out of 10 for Balnacarron Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.874 for Balnacarron Care Home is calculated as follows: ( (146 Excellents x 5) + (21 Goods x 4) ) ÷ 167 Ratings = 4.874

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Balnacarron Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 22 Aug 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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