Glenburnie Care Home

Scoonie Terrace, Leven KY8 4SX
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8.2 29 Reviews
  • Glenburnie Care Home, Leven
Glenburnie Care Home is an independent, family-owned residential care home for older people.

The home is registered with the Care Inspectorate to provide dementia care maintaining a 'Very Good' grading by the Care Inspectorate in November 2017.

The care home is situated in an idyllic position within the heart of the community at Scoonie Terrace in Leven. With 23 bedrooms (all en-suite toilets with a walk-in shower), the care home is ideally located within 150 metres of local shops and parks, a hairdresser, pub/restaurants as well as local and national bus routes.

Glenburnie Care Home offers a friendly, homely environment where person-centred care is tailored to the needs of the individual based on the values of quality, dignity and respect.

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Care Provided by Glenburnie Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 23 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Glenburnie Care Ltd
  • Person in charge
  • Susanna Gormley (Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (23)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2002
    • Last Refurbishment: 2019
    • Number of floors: 1

Funding & Fees Guide for Glenburnie Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Glenburnie Care Home Reviews (29)

Total of 29, showing 1-20
8.2

Glenburnie Care Home has a Review Score of 8.2 (8.227) out of 10, based on 2 reviews in the last 2 years. Over all time Glenburnie Care Home has 29 reviews.

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Review from Charles W (Son of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A good experience, friendly and hard-working staff. Always there to help you and explain anything that has happened. My mum's room is always clean.

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Review from I J (Daughter of Resident) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Glenburnie Care Home provides excellent facilities and care to residents. As a visitor to this home, I have always felt welcome and included in decisions regarding my mum's care. The home is very clean and well-maintained at all times. The food always looks appetising and plentiful. Residents choose
from a menu daily. The staff I have witnessed treat residents with kindness and dignity.

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Review from Frances E (Friend of Resident) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very homely atmosphere, staff give excellent care, both the manager and deputy manager is approachable and go out of their way to make residents feel at home and their families.
The staff are always ready to listen to residents and go the extra mile to help.

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Review from J R (Friend of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would pop in now and again to see a friend and always made welcome. I have been in when a singer has been in and what a great atmosphere, nice to see the staff up dancing with the residents.
The therapy pets are a favourite of my friends.

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Review from Gillian C (Daughter of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care is so personnel, the home has adapted quickly to my mum's ever-changing condition. They are so quick to identify when something isn’t right and act on it. She is well cared for, and she, in turn, loves the staff.

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Review from Mary B (Friend of Resident) published on 26 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a friendly, warm and welcoming home.
Staff are always happy to assist if needed.
All residents seem to be content and relaxed.

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Review from Julie P (Daughter of Resident) published on 26 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Like everything about Glenburnie, location and it’s very homely. The staff are very welcoming, and I know my mum will receive the care and attention she requires.

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Review from Keith D (Son of Resident) published on 25 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have resided in the care home for a couple of months. My mum has dementia but seems very happy and content. She enjoys various activities and likes to join in. She is looked after very well as staff are attentive, friendly and professional in what they do. They are also very patient with
her disabilities and dementia. My father is always praising staff on the way they are with mum and his self. He is starting to enjoy activities also.
The food is amazing. Dad is always saying how much he enjoys the meals. Mum always finishes her meals too.
Their rooms are also lovely with everything they need in them. Very clean and comfortable.

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Review from Ruth M (Daughter of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia and has been a resident in Glenburnie for over two years. She is content and happy in her surroundings. The staff are caring and demonstrate knowledge and understanding of her individual needs. Any change in her condition is quickly identified and appropriate action taken with
the family being included in the process.
Glenburnie has a very welcoming atmosphere. It is clean and homely. The food is tasty, freshly prepared on the premises and much enjoyed. Visitors are always offered tea, and it is lovely to be able to share this sociable experience with my mum. My father visits daily; very much enjoys his tea and cake (and special meals at Christmas). We also celebrated his 90th birthday in the home, and cook even made him a cake! These important details all contribute to Mum feeling Glenburnie is her home.
Regular meetings for residents and relatives promote shared decision making, and there is clear evidence of the important management place on staff training.

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Review from Ann R (Niece of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with how my aunt and uncle are both being looked after in the care home, due to my aunts health deteriorating, and not being so able - her and her husband have adapted well to the change. My aunt always talks about how lovely the staff are, and I observe them to be very happy, and nothing
is a problem. Activities are available for service users on most days. The management team have been very helpful to me with the process of helping them both settle.
Would highly recommend Glenburnie.

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Review from Derek W (Next of Kin) published on 24 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my aunt has received over the past 18 months has been excellent. The staff are so friendly, it is like walking into a family home. My aunt’s well-being has progressed enormously since moving to the home - she is stronger, healthier, has put weight on and is happy. The home communicates very
well when there are any issues to be dealt with and the management are very approachable.

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Review from E W (Granddaughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff and manager here, always make sure residents come first. Good and friendly atmosphere also very clean.

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Review from A W (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone seems really good at their job. Nice surroundings and pleasant for visitors who are coming in.

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Review from Agnes S (Daughter of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident in Glenburnie Care Home since November 2019. Her room in Glenburnie is a good size, bigger than the room she had in the previous care home she stayed in.
Mum likes the fact that all the rooms in Glenburnie are en-suite and on the ground floor, in the previous care home
her room was on the first floor, and she used the lift to get to and from the lounge/dining room, which was on the ground floor. Also, while she was there, she had to share a toilet/bathroom with about four other residents, so she likes the privacy of her own bathroom here. She also likes the fact that there are several lounge areas.
The staff are always attentive and friendly, and Mum enjoys the food here. She has made friends with some of the other residents, and has enjoyed some of the entertainment which has been going on at the home - although I think she would like more!

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Review from M F (Daughter-in-law of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother in Law has been in Glenburnie for over 7 years and she has had very good care throughout. Staff have been mostly good carers but as in most care homes there are lots of changes of staff. As a family, we are happy with the home and staff and the care they have given our relative.

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Review from Jacqui R (Daughter of Resident) published on 22 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been in Glenburnie for several years, she has dementia. The staff are always caring, patient and polite. The use of bank staff has reduced noticeably over these few years.
The home is clean, the food fresh and plentiful, staff always offering tea and toast or similar between mealtimes
or if a resident is poorly and out of sorts.
The outside area has improved and inside has been redecorated.
There are scheduled activities and regular residents relatives meeting to discuss any matters of concern.
Our mum is happy here and we have peace of mind.

Reply from Mahri Edgar, Care Manager at Glenburnie Care Home

Thank you Jacqui for your review, I am really pleased that you have peace of mind whilst your mother is in our care.


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Review from Susan F (Daughter of Resident) published on 22 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have nothing but praise for Glenburnie Care Home and staff, my mother is treated with respect and dignity and as her needs change the staff adapt to suit her needs without any prompting from the family, they pick up on changes to her health and mobility very quickly.
We as a family are always made
to feel welcome, staff make you aware that this is our mother's home, I recently spoke to a couple of members of staff, one said they would be happy to come into this care home if and when required and another member who had worked elsewhere commented on how at Glenburnie they really care.
The management always updates you on any changes required to her care plan, have monthly meetings for relatives, their input is very important to management, relatives have also had training on dementia and are encouraged to come for a meal with the residents in order for them to give their thoughts. Any suggestions that relatives have is taken on board and implemented if possible.

Reply from Mahri Edgar, Care Manager at Glenburnie Care Home

Thank you for your great review Susan, I am most pleased to hear that staff would themselves be happy with the standard of care if it were themselves receiving care, very reassuring.


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Review from Elaine S (Niece of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Glenburnie care home over 4 years and has settled in greatly.


Fab home, the staff are extremely pleasant and even helpful when visiting her. They take my elderly father and they are very helpful in assisting him in/out to the car.


No complaints and I would definitely recommend.


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Review from Sandy D (Son of Resident) published on 22 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Having experienced this home over a period of 18 months we found the home was unable to provide the care required by my mother who had deepening dementia despite being a dementia listed Care Home. Some of the staff within the home are pleasant and tried their best and sometimes in very difficult circumstances
especially when running on minimum staff and we found bank staff used on numerous occasions. We found the lack of any management cover at a weekend strange and during evening times and weekends reliance for running the home appeared to be provided by a Senior Care Assistants. We also found at times the management to be defensive and slow to act on relatives feedback. We have since had to move my mother to another home with more experience in Dementia care.

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Review from J M (Daughter of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind courteous, efficient staff, well looked after.

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Current Review Score: 8.2 (8.227)

Overview of Review Score

The Review Score of 8.2 (8.227) out of 10 for Glenburnie Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Glenburnie Care Home is calculated as follows: ( (17 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.56 Points relating to the number of positive Reviews for Glenburnie Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6. 2 Positive Reviews ÷ 4.6 = 0.435

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 9 Jul 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (1)

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Frequently Asked Questions about Glenburnie Care Home

What types of Care is Glenburnie Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Glenburnie Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Glenburnie Care Home have?

There are 23 Single Rooms.

What are the Facilities & Services at Glenburnie Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Glenburnie Care Home to the centre of Leven?

0.4 mile(s) as the crow flies, distance by road may be significantly further.