Glenburnie Care Home

Scoonie Terrace, Leven KY8 4SX
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8.2 29 Reviews
  • Glenburnie Care Home, Leven
Glenburnie Care Home is an independent, family-owned residential care home for older people.

The home is registered with the Care Inspectorate to provide dementia care maintaining a 'Very Good' grading by the Care Inspectorate in November 2017.

The care home is situated in an idyllic position within the heart of the community at Scoonie Terrace in Leven. With 23 bedrooms (all en-suite toilets with a walk-in shower), the care home is ideally located within 150 metres of local shops and parks, a hairdresser, pub/restaurants as well as local and national bus routes.

Glenburnie Care Home offers a friendly, homely environment where person-centred care is tailored to the needs of the individual based on the values of quality, dignity and respect.

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Care Provided by Glenburnie Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 23 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Glenburnie Care Ltd
  • Person in charge
  • Susanna Gormley (Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (23)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2002
    • Last Refurbishment: 2019
    • Number of floors: 1

Funding & Fees Guide for Glenburnie Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Glenburnie Care Home Reviews (29)

Total of 29, showing 21-29
8.2

Glenburnie Care Home has a Review Score of 8.2 (8.227) out of 10, based on 2 reviews in the last 2 years. Over all time Glenburnie Care Home has 29 reviews.

Overall Experience

  • 19
  • 9
  • 0
  • 0
  • 1

Date Published

29
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0
2
27

Review from Lesley S (Daughter of Resident) published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family has been and is still going through a very tough time. Knowing mum is in a safe and comfortable environment, being cared for physically and emotionally by wonderful staff is a great comfort to us.

Reply from Mahri Edgar, Care Home Manager at Glenburnie Care Home

Lesley, thank you for taking the time to write a review. I am delighted that you feel your mum is being cared for very well.


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Review from Isabel W (Sister-in-law of Resident) published on 24 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister-in-law appears to be happy and comfortable while living in Glenburnie Care Home. She’s supported to go on short visits to the local shops and surrounding areas. The staff make her visitors feel very welcome and offer refreshments when they visit even when they appear quite busy. The manager
takes time to speak to visitors and is helpful with any queries.

Reply from Mahri Edgar, Care Home Manager at Glenburnie Care Home

Thank you for your review, I am glad you feel welcome to the home. I will pass this on to the staff.


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Review from David H (Son of Resident) published on 19 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Glenburnie for almost 3 years. She is very happy there and is well looked after. I am very happy with the level of care she is being given. I am, however, a little concerned about the level of staff turnover recently.

Reply from Mahri Edar, Care Home Manager at Glenburnie Care Home

Thank you for your review David, should you wish to discuss the areas of concern or areas that you feel can be improved please do not hesitate to contact myself.
I am very pleased to see that you would be extremely likely to recommend us and that you feel your mother is safe and well cared for.


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Review from Brian J (Son of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Doesn't appear to be any activities or stimulation for residents. They just seem to sit and watch TV most of the time.

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Review from Wendy G (Daughter of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all very friendly and helpful. Always very busy, but still have time for everyone.

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Review from D B (Daughter of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My family and myself are very happy with the care my mother receives - if we have an issue it gets dealt with as soon as possible that is the main thing. Staff are all very approachable when needing to ask anything about mum's health.

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Review from Laura M (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice staff.
The care home is very clean and nicely decorated.
There is excellent communication between staff and relatives.
There is a varied choice of food and activities.
My dad can be very awkward and difficult at times but the staff look after him with kindness and patience.
I really like
the cats too.

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Review from John B (Niece of Resident) published on 23 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find going into this care home a pleasant and worth while experience. The care staff are always professional and genuinely care for the residents. We go there at least once a week and will certainly continue to do so.

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Review from Gordon B (Son of Resident) published on 9 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in a resident in Glenburnie Care Leven since April 2015. He has been treated well by all staff and carers with dignity and a professional manner at all times. When he required medical attention the staff responded promptly and also immediately contacted myself.

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Current Review Score: 8.2 (8.227)

Overview of Review Score

The Review Score of 8.2 (8.227) out of 10 for Glenburnie Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Glenburnie Care Home is calculated as follows: ( (17 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.56 Points relating to the number of positive Reviews for Glenburnie Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6. 2 Positive Reviews ÷ 4.6 = 0.435

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 9 Jul 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (1)

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