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Roselea House has a Review Score of 9.6 (9.550) out of 10, based on 8 reviews in the last 2 years. Over all time Roselea House has 11 reviews.
Review from D H (Daughter of Resident) published on 20 June 2024
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Reply from Ruth Goodman, Manager at Roselea House
Thank you for the lovely comments, it is very much appreciated.
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Value for Money
Review from J B (Daughter of Resident) published on 26 April 2024
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Reply from Emily Nash, Administrator at Roselea House
Thank you for your kind words and for taking the time to leave a review!
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Review from Emma C (Daughter of Resident) published on 29 January 2024
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Reply from Ruth Goodman, Manager at Roselea House
Thank you for your kind words, we all appreciate the great feedback!
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Review from Hillary F (Daughter of Resident) published on 3 August 2023
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Reply from Ruth Goodman, Service Manager at Roselea House
Thank you for your kind words and for taking the time to leave a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Linda H (Daughter of Resident) published on 8 June 2023
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Reply from Ruth Goodman, Service Manager at Roselea House
Thank you for your kind words and for taking the time to leave a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M D (Son of Resident) published on 6 June 2023
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Reply from Ruth Goodman, Service Manager at Roselea House
Thank you for your kind words and for taking the time to leave a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sandra L (Daughter of Resident) published on 10 May 2023
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Reply from Ruth Goodman, Service Manager at Roselea House
Thank you for your kind words and for taking the time to leave a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Barry C (Son of Resident) published on 10 May 2023
Submitted via Website •
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Reply from Ruth Goodman, Service Manager at Roselea House
Thank you for your kind words and for taking the time to leave a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J C (Husband of Resident) published on 20 February 2023
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Reply from Ruth Goodman, Manager at Roselea House
Thank you for the kind words, very much appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from B G (Wife of Resident) published on 20 July 2022
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Reply from Ruth Goodman, Home Manager at Roselea House
Thank you for your kind words and for taking the time to leave a review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pamela H (Granddaughter of Resident) published on 2 March 2017
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Facilities
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Treated with Dignity
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The Review Score of 9.6 (9.550) out of 10 for Roselea House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.750 for Roselea House is calculated as follows: ( (73 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 96 Ratings = 4.75
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.8 Points relating to the number of positive Reviews for Roselea House is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 8 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Sep 2023
How well do we support people's wellbeing? |
Very good
(5) |
How good is our leadership? |
Very good
(5) |
How good is our staff team? |
Not Assessed
(0) |
How good is our setting? |
Not Assessed
(0) |
How well is care and support planned? |
Not Assessed
(0) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Service Manager
Joined: 2020
Ruth Goodman, and Is a service manager for Roselea House, she is originally from the Shetland Islands and have been working in Fife since 2007, she has worked in care since 1987 and has a huge amount of experience in Management, starting as a Deputy Manager at Preston, and is now Service Manager and has been since 2020.
Ruth has worked from the floor level up to Management. and have recently achieved my SSHC Level 4/CSLM in management.
Mostly working in caring for the elderly and in dementia care, Roselea is a small home with 20 beds, Preston has a fantastic team and the majority have been with Ruth since she started at Preston!
Ruth loves a challenge, this is what drew her to work in dementia care, seeing the potential that Roselea House and spending time with the individuals living and working at the home, wanting to make their lives better.