Mossview @ The Opera

49 Francis Street, Lochgelly KY5 9NN
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9.9 48 Reviews
  • Mossview @ The Opera, Lochgelly
Mossview @ The Opera is a care home for older people which is centrally located in Lochgelly on Francis Street. Care is also offered for those with dementia and its associated conditions.

The home is a short drive from Dunfermline, Kirkcaldy, Kelty and Cowdenbeath. The area has good bus and train routes and is accessible via the Edinburgh Airport to Halbeath Park and Ride service for any visitors from further afield.

Person-centered care is offered by an experienced staff team who are hand to help residents to become as independent as possible.

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Care Provided by Mossview @ The Opera

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Suzann Culley (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (42)
    • Single Rooms with ensuite Wet Room (42)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Mossview @ The Opera

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,438
  • (these prices are only a guideline, please contact Mossview @ The Opera to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home welcome visitors at any time


  • Parking

  • Car parking available on site


Mossview @ The Opera Reviews (48)

Total of 48, showing 1-20
9.9

Mossview @ The Opera has a Review Score of 9.9 (9.887) out of 10, based on 19 reviews in the last 2 years. Over all time Mossview @ The Opera has 48 reviews.

Overall Experience

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Review from Sharon B (Daughter-in-law of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law with dementia was rapidly declining at home in all aspects of her life. Reluctantly she agreed to go for a few weeks respite. In such a short time, the change in her is amazing, she is healthy, happy, immaculate and content now and does not want to return home. That is all down to the
manager and her fantastic team. I honestly could not find fault anywhere even if I tried. From the second you enter you are made to feel welcome, always greeted with a smile and a chat even though they are clearly busy, nothing is too much trouble for any of them. They are always on hand to answer questions or queries I have about this whole process of permanent care, even if it's out of their remit, they have taken time to give me advice. The effort that is put into the range of activities to enrich their lives does not go unnoticed. I love the cafe you can use when visiting. As a family, we were dreading a care home for her as past experiences were dreadful. Genuinely cared for, treated with respect.

Reply from Suzann Culley, Manager at Mossview @ The Opera

Thank you so much for your heartfelt message. It truly means the world to us to hear how much of a positive impact our care has had on your mother-in-law. We understand how difficult it can be to make the decision to move a loved one into care, and we're so pleased to know that she is now happy, healthy, and thriving with us.Your kind words about our team's dedication, the welcoming atmosphere, and the effort put into activities and support mean so much. We are passionate about creating a home where residents feel valued, respected, and genuinely cared for, and it's wonderful to know that this has been your experience.Thank you


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Review from J M (Mother of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always amazing, never a problem best place for my mum, always entertain the residents, carers are all amazing head staff are the best, always there for you no matter what they're doing they never complain.
When my mum turned 80 she couldn't get to the party we had arranged so the entertainment
along with staff and even management joined in to make a party they had put on a very amazing day for mum. My mum is now bedridden and on oxygen full time and still, I can't find fault in my mum's care this is the reason for the 5-star review.

Reply from Suzann Culley, Manager at Mossview @ The Opera

Thank you so much for your kind words and for taking the time to leave such a heartfelt review. It truly means the world to us to know that you feel your mum is receiving the care and support she deserves. Our team is dedicated to making every day special for our residents, and it was an absolute pleasure to celebrate your mum's 80th birthday with her. We appreciate your trust in us and will continue to do our very best to provide the highest standard of care.


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Review from R M (Son of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't praise Mossview Care Home enough, struggled with having to put my mum into a care home, but from the start, the manager and the staff have been fantastic. Very supportive and helpful, encouraging mum to get involved with all the activities.
Thank you for all you do for all the residents.

Reply from Suzann Culley, Manager at Mossview @ The Opera

Thank you for your feedback. We understand how difficult it can be to make the decision to move a loved one into care, and we're so glad to hear that you've felt supported from the very beginning. Our team is truly dedicated to making Mossview a welcoming and caring home for all our residents, and it means the world to know that your mum is enjoying the activities and settling in well.


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Review from D M (Friend of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been really happy with the way our friend has been welcomed into Mossview @ The Opera. Staff friendliness, warmth and intimate family environment and care have been good. Thank you.

Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera

Thank you for taking the time to review the home. Kind regards.


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Review from Karen C (Daughter of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mossview is a warm and welcoming care home where my dad has settled very well. The staff are very friendly and attentive and genuinely care for the residents. The management is approachable and open to feedback so communication is excellent. Overall I am very impressed with the service provided.

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Review from A H (Daughter of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall Mossview have welcomed my mum and are always son hand to help and talk to her. Activities are very good and my mum enjoys them. Mum also likes food served. Staff are patient and friendly.

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Review from Lynne M (Daughter of Resident) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following on from my previous 5-star review, all the team at Mossview were exceptional on Mum's unexpected and sudden passing, the whole family were overwhelmed by the love, compassion and professionalism shown by everyone at Mossview.
To know how much Mum was adored by the staff has meant a great
deal.
We can't recommend Mossview highly enough, should anyone ever need to consider them to look after their loved ones.

Reply from Susan Macdonald, Regional Support Manager at Mossview @ The Opera

Thank you for your very kind review. It was a pleasure to care for Mum at Mossview and the Team have you and your family in their thoughts.


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Review from Debbie M (Daughter of Resident) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The wonderful Mossview @ The Opera team have gone above and beyond to provide really warm, exceptional and individual care to our mum, and us as a family. Nothing was too much trouble, communication was excellent and there’s so much on offer for residents. The team have a good relationship with the
local GP and community nursing team - we always found a rapid response to anything which needed to be escalated. Recently we had the sad occasion to work with the team to deliver family palliative care - sensitive, caring, compassionate- these are just a few words to describe the team right across all departments. We can’t recommend Mossview highly enough if anyone is considering residential care for their loved ones.

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Review from Marlyn H (Cousin of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit, I find all staff very friendly and very good at their job. Facilities are excellent. Just good these places are available and provide 24-hour care which allows families not to worry.

Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera

Thank you for your lovely review, I will ensure this is shared with the team.


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Review from E W (Daughter of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Mossview from the end of December until he sadly passed away on the 24th of June of this year. During his stay, he was given every consideration and respect regarding his care. The staff and management were excellent, and could ask no more of them.

Reply from Susan Macdonald, Regional Support Manager at Mossview @ The Opera

Thank you for your very kind words about the team at Mossview Care Home.
I will share your thoughts with them.


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Review from Carrie M (Daughter of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was apprehensive about my dad moving into a care home, but from his first day at Mossview, I felt more relaxed. The staff were polite, humorous and attentive to my dad's needs. There was also a good atmosphere in the home with activities on the go and plenty of staff around to help anyone who needed
it. The meals looked nice, and my dad's room was always clean and tidy. The home also gives the residents a voice through planned meetings for them and keeps families up to date with a Facebook page, newsletters through email and good verbal communication when I visit. Most importantly, my dad is very happy. Mossview was initially a temporary placement, but my dad wished it to be his permanent home as he liked it so much.

Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera

Thank you for your lovely comments; I really appreciate you taking the time to complete this review. We are so happy your dad has settled and has chosen Mossview as his new Home.


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Review from A F (Daughter of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent standard of care at Mossview @ The Opera. My dad is happy and his needs are well cared for. Recent medical issues were dealt with speedily and with compassion. A variety of activities are on offer which my dad enjoys greatly. The intergenerational arrangements with a local nursery are superb,
Dad loves seeing the children pop in.

Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera

Thank you for taking the time to complete the review, we really apparated your support and lovely comments. I will ensure this is shared with the team.


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Review from Louise M (Granddaughter of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were apprehensive about my gran going in a home, but I can honestly say it is the best decision we ever made picking Mossview.
The activities my gran has all week are amazing.
All the staff are amazing.
It is an extension of our family.

Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera

That's lovely to hear; we are happy you picked us. Your gran makes us smile every day with her fantastic sense of humour and amazing dance moves.
Thank you so much for taking the time to review us, and will ensure your comments are shared with the team.


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Review from Robert B (Cousin of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my cousin in the home every Monday morning for the past 28 months. I have been welcomed and treated with respect every visit. The staff are very well trained and although they are conspicuous by their absence, they appear out of nowhere at the push of a button. They respect my cousin and her
lack of movement, they always talk to her and joke with her. She unfortunately is at the near end of her life but the carers treat her with the dignity and respect they would give one of their own family members. The manager is always cheery, welcomes me when she is available and I am kept up to date with my cousin's condition. The whole staff are a credit to the name of the care home. It has been a pleasure to see how my cousin has been treated.

Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera

Thank you for your lovely comments, and for sharing your visiting experience and the care your cousin is receiving from the team. it's lovely to have this feedback which I will share with the team.


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Review from Mary M (Daughter of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been at Mossview @ The Opera since 2021 and has gone from a lonely women living alone, to very happy contented 92 year old.
All down to the staff at Mossview.
As a family we can't thank the staff enough, you are all making an old lady very happy even with dementia.

Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera

Hi Mary,
Thank you for your lovely review, we are so glad to hear you're happy with the care your mother-in-law is receiving from us all at Mossview Care Home. I will ensure the staff team see this review.
Kind regards
Katrina


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Review from B M (Partner of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and always make you welcome. When you are visiting you're friends and partners always have a chat with you letting you know how they are doing, and the entertainment that is put on for the residents and family is out of this world. Keep it going you all do a wonderful job.

Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera

Thank you so much for taking the time to review the Care home and the lovely comments about the staff team.
Kind regards
Katrina


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Review from Gary H (Son of Resident) published on 8 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Super friendly staff, great characters and had a great afternoon visiting Mum and had giggles. Plan to come back soon.

Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera

Hi Gary, thank you for your review and your comments which I will pass on to the team.
Kind regards,
Home Manager.


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Review from A H (Niece of Resident) published on 21 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff, always pleasant and my relative loves staying there.
Great activities for them to do and the home is always clean and immaculate.
Afternoon teas can be booked too which is great for families to attend.

Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera

Thank you, we are so glad you and your relative are happy with the service. I will ensure I share this review and your lovely comment with the staff team.


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Review from John F (Son of Resident) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Mossview deserved every good review I have seen before I committed to placing my father there full-time. They are caring and attentive to all his needs.
Staff are always pleasant and the rooms have a nice homely feel. Making Dad's stay and visits a calming experience.

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Review from J P (Resident) assisted by family/friend published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent, and the facilities, food and cafes are excellent.
My room is excellent and an adequate size.

Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera

Thank you for taking the time to fill in the review, it's great to hear you are happy with the home and the staff.
Kind regards


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Current Review Score: 9.9 (9.887)

Overview of Review Score

The Review Score of 9.9 (9.887) out of 10 for Mossview @ The Opera is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.887 for Mossview @ The Opera is calculated as follows: ( (196 Excellents x 5) + (25 Goods x 4) ) ÷ 221 Ratings = 4.887

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mossview @ The Opera is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 13 Sep 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Adequate

(3)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 04 Mar 2025

Please do get in touch to discuss your care arrangements and to arrange a tour.


Awards / Recognitions (0)

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Meet the Team (7)

Suzann

Suzann Culley

Job Title: Home Manager

Joined: 2023

As the home manager at Mossview Care Home, I am committed to delivering high-quality care and creating a positive environment for both residents and staff. I take a hands-on approach while maintaining a strategic overview, ensuring that the needs of our residents are met with dignity and respect. I strive to be approachable and empathetic, fostering open communication and supporting my team to work cohesively.


I focus on continuous improvement, encouraging professional development and addressing challenges proactively. My goal is to create a culture of accountability and inclusivity while ensuring we meet all regulatory standards. I take pride in adapting to the evolving needs of the home and promoting a safe, supportive, and welcoming environment for everyone.


Susan

Susan Morris

Job Title: Team Leader

Joined: 2024

As a team leader at Mossview Care Home, I am dedicated to ensuring that our residents receive the highest standard of care. I take pride in my knowledge and experience, using it to coordinate daily tasks and support my colleagues, especially during busy shifts. Teamwork is incredibly important to me, and I work hard to maintain a smooth and efficient workflow within the home.


I am passionate about my role and strive to address the needs of our residents with compassion and professionalism. Handling challenging situations and maintaining a focus on quality care are key aspects of my leadership, and I am committed to making a positive impact every day.


Kelly

Kelly Garaway

Job Title: Team Leader

Joined: 2017

As a Team Leader at Mossview Care Home, I am dedicated to ensuring that both residents and staff feel supported and valued. I take pride in leading by example and fostering a positive and collaborative environment where high standards of care are consistently delivered.


Kelly

Kelly Macari

Job Title: Activity co-ordinator

Joined: 2022

As the Activity Coordinator at Mossview Care Home, I am passionate about creating meaningful and engaging experiences for our residents. I take pride in organising a variety of activities that cater to individual interests and abilities, helping to promote well-being, social interaction, and a sense of purpose.


I strive to be creative and adaptable, always looking for new ideas to keep our residents motivated and happy. Building relationships with them is a priority for me, as it helps me understand their preferences and ensure they feel valued. My goal is to make every day enjoyable and fulfilling for everyone in our care.


Elaine

Elaine Kirkham

Job Title: Head Chef

Joined: 2024

Elaine, as the Head Chef at Mossview Care Home, is passionate about creating nutritious and delicious meals that cater to the diverse needs and preferences of the residents. With a strong focus on quality and presentation, she ensures that every dish not only meets dietary requirements but also brings joy to mealtimes.


Wendy

Wendy Gallagher

Job Title: Hairdresser

Joined: 2023

As the hairdresser at Mossview Care Home, I take pride in helping residents feel confident and cared for. My role goes beyond styling hair—I aim to provide a relaxing and enjoyable experience that brightens their day.


I love building relationships with the residents, and taking the time to listen to their stories and preferences so I can create a look that makes them feel special. Whether it’s a regular trim or a fresh new style, I’m committed to ensuring every resident leaves my chair feeling happy and uplifted. It’s incredibly rewarding to know I can make a positive difference in their lives.


Donna

Donna Suttie

Job Title: Head Housekeeper

Joined: 2022

As the Head Housekeeper at Mossview Care Home, I am committed to maintaining a clean, safe, and welcoming environment for residents, staff, and visitors. I take pride in ensuring that every area of the home is spotless and comfortable, creating a space where residents feel at ease.


Frequently Asked Questions about Mossview @ The Opera

What types of Care is Mossview @ The Opera registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mossview @ The Opera provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Mossview @ The Opera have?

There are 42 Single Rooms.

What are the Facilities & Services at Mossview @ The Opera?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mossview @ The Opera to the centre of Lochgelly?

0.1 mile(s) as the crow flies, distance by road may be significantly further.