Mossview is a warm and welcoming care home where my dad has settled very well
Karen C (Daughter of Resident)
We can't recommend Mossview highly enough, should anyone ever need to consider them
Lynne M (Daughter of Resident)
The meals looked nice, and my dad's room was always clean and tidy.
Carrie M (Daughter of Resident)
The home welcome visitors at any time
Car parking available on site
Mossview @ The Opera has a Review Score of 9.9 (9.887) out of 10, based on 19 reviews in the last 2 years. Over all time Mossview @ The Opera has 48 reviews.
Review from I P (Son of Resident) published on 31 January 2023
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Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera
Thank you for your review, I will share your comments with the staff team. your dad has settled into the home so well and he loves the views from his window.
Kind regards
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Review from C W (Sister-in-law of Resident) published on 17 January 2023
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Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera
Thank you for your review.
Kind regards
Katrina
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Review from Marion F (Sister-in-law of Resident) published on 9 January 2023
Submitted via Postal Card •
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Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera
Hello Marion,
Thank you for taking the time to write us a review, we are so glad to hear your sister-in-law and you are happy with the home.
I will share this Positive feedback with the team.
Kind regards,
Katrina.
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Review from Teresa L (Sister of Resident) published on 6 January 2023
Submitted via Postal Card •
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Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera
Hi Teresa, it's so nice to hear these lovely comments about the home and the staff team.
Thank you so much for taking the time to complete a review of our home, and I will ensure that this information is shared with the staff team.
Kind regards.
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Review from Dawn B (Daughter-in-law of Resident) published on 21 December 2022
Submitted via Postal Card •
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Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera
Hi Dawn, thank you for taking the time to complete the review Of the home, I will pass this on to the team. Kind regards, Katrina.
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Review from D R (Son-in-law of Resident) published on 13 December 2022
Submitted via Postal Card •
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Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera
Thank you for your lovely review and comments.
Kind regards.
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Review from Stephen J (Son of Resident) published on 13 December 2022
Submitted via Website •
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Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera
Hi Stephen,
Thank you for much for taking the time to complete this review, it's so nice to receive fantastic comments about the staff team and your experience in the home.
I will ensure that this review is shared with the staff team.
Thank you once again
Kind regards.
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Review from Margaret S (Daughter of Resident) published on 30 November 2022
Submitted via Postal Card •
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Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera
Thank you so much. We are so pleased you are all happy and your mum has settled into her new home well.
Kind regards.
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Review from Ronald B (Son of Resident) published on 24 November 2022
Submitted via Postal Card •
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Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera
Hi Ronald,
Thank you for taking the time to review the home and staff.
Kind regards.
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Review from N T (Son of Resident) published on 24 November 2022
Submitted via Postal Card •
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Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera
Hi N T,
Thank you so much for our review, I will share your feedback with the staff team.
Kind regards.
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Review from Lynne R (Daughter of Resident) published on 22 November 2022
Submitted via Postal Card •
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Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera
Hi Lynne,
Thank you for taking the time to post your review, I will share your feedback with the team.
Kind regards.
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Review from Gerry M (Son of Resident) published on 4 July 2022
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Review from Fiona M (Daughter of Resident) published on 27 April 2022
Submitted via Website •
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Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera
Hi Fiona,
Thank you so much for your lovely review, we are so delighted you enjoyed your afternoon tea, I'll pass your comments and lovely review on to the staff team.
It's great to hear your mum has settled into the home. She's doing fantastic. Truly enjoys having her hair done and spending time with the residents.
Kind regards,
Katrina.
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Review from Olga C (Daughter of Resident) published on 25 April 2022
Submitted via Website •
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Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera
Thank you for your review, we are so happy to hear you enjoyed your afternoon tea and the atmosphere in the home. I will share your review with the staff team.
Kind Regards
Katrina
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Review from K W (Grandson of Resident) published on 11 March 2022
Submitted via Postal Card •
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Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera
Hi K W,
Thank you for taking the time to send in your review.
kind Regards
Katrina Valentine-Taylor
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Review from Carol H (Daughter of Resident) published on 3 March 2022
Submitted via Website •
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Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera
Hi Carol,
Thank you for taking the time to complete the review, we are so happy you all enjoyed your afternoon tea with Mum and are able to start making new memories together. I will your lovely comments with the staff team.
thanks again for your time
kind regards
Katrina
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Review from Neil P (Son of Resident) published on 23 February 2022
Submitted via Website •
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Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera
Hi Neil,
Thank you so much for taking the time to complete the review. This means a lot to myself and the staff team to receive such positive feedback and to hear how happy you and your family are with the care that your dad is receiving and also more delighted to hear that your dad is happy and settled within the home and speaks highly of the staff team.
Once again, thank you for your time, we do really appreciate it. I will ensure this wonderful review is shared with the staff team.
Kind regards
Katrina
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Review from Karen R (Daughter of Resident) published on 27 October 2021
Submitted via Website •
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Reply from Tabatha Jacome-Sturge, Manager at Mossview @ The Opera
Thank you for your kind words, I am glad that your mum is enjoying being here with us and loves the food here.
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Review from Ruth F (Daughter of Resident) published on 23 March 2021
Submitted via Website •
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Reply from Tabatha Jacome-Sturge, Manager at Mossview @ The Opera
What a wonderful review, thank you for your kind words. We are glad you and your mother has been having such a positive experience with our home.
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Review from Amanda M (Granddaughter of Resident) published on 23 March 2021
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Reply from Tabatha Jacome-Sturge, Manager at Mossview @ The Opera
Thank you for your lovely review, we are enjoying seeing people in the home again.
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The Review Score of 9.9 (9.887) out of 10 for Mossview @ The Opera is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.887 for Mossview @ The Opera is calculated as follows: ( (196 Excellents x 5) + (25 Goods x 4) ) ÷ 221 Ratings = 4.887
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Mossview @ The Opera is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Sep 2024
How well do we support people's wellbeing? |
Good
(4) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Adequate
(3) |
How good is our setting? |
Good
(4) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
View Latest Reportposted 04 Mar 2025
Please do get in touch to discuss your care arrangements and to arrange a tour.
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Job Title: Home Manager
Joined: 2023
As the home manager at Mossview Care Home, I am committed to delivering high-quality care and creating a positive environment for both residents and staff. I take a hands-on approach while maintaining a strategic overview, ensuring that the needs of our residents are met with dignity and respect. I strive to be approachable and empathetic, fostering open communication and supporting my team to work cohesively.
I focus on continuous improvement, encouraging professional development and addressing challenges proactively. My goal is to create a culture of accountability and inclusivity while ensuring we meet all regulatory standards. I take pride in adapting to the evolving needs of the home and promoting a safe, supportive, and welcoming environment for everyone.
Job Title: Team Leader
Joined: 2024
As a team leader at Mossview Care Home, I am dedicated to ensuring that our residents receive the highest standard of care. I take pride in my knowledge and experience, using it to coordinate daily tasks and support my colleagues, especially during busy shifts. Teamwork is incredibly important to me, and I work hard to maintain a smooth and efficient workflow within the home.
I am passionate about my role and strive to address the needs of our residents with compassion and professionalism. Handling challenging situations and maintaining a focus on quality care are key aspects of my leadership, and I am committed to making a positive impact every day.
Job Title: Team Leader
Joined: 2017
As a Team Leader at Mossview Care Home, I am dedicated to ensuring that both residents and staff feel supported and valued. I take pride in leading by example and fostering a positive and collaborative environment where high standards of care are consistently delivered.
Job Title: Activity co-ordinator
Joined: 2022
As the Activity Coordinator at Mossview Care Home, I am passionate about creating meaningful and engaging experiences for our residents. I take pride in organising a variety of activities that cater to individual interests and abilities, helping to promote well-being, social interaction, and a sense of purpose.
I strive to be creative and adaptable, always looking for new ideas to keep our residents motivated and happy. Building relationships with them is a priority for me, as it helps me understand their preferences and ensure they feel valued. My goal is to make every day enjoyable and fulfilling for everyone in our care.
Job Title: Head Chef
Joined: 2024
Elaine, as the Head Chef at Mossview Care Home, is passionate about creating nutritious and delicious meals that cater to the diverse needs and preferences of the residents. With a strong focus on quality and presentation, she ensures that every dish not only meets dietary requirements but also brings joy to mealtimes.
Job Title: Hairdresser
Joined: 2023
As the hairdresser at Mossview Care Home, I take pride in helping residents feel confident and cared for. My role goes beyond styling hair—I aim to provide a relaxing and enjoyable experience that brightens their day.
I love building relationships with the residents, and taking the time to listen to their stories and preferences so I can create a look that makes them feel special. Whether it’s a regular trim or a fresh new style, I’m committed to ensuring every resident leaves my chair feeling happy and uplifted. It’s incredibly rewarding to know I can make a positive difference in their lives.
Job Title: Head Housekeeper
Joined: 2022
As the Head Housekeeper at Mossview Care Home, I am committed to maintaining a clean, safe, and welcoming environment for residents, staff, and visitors. I take pride in ensuring that every area of the home is spotless and comfortable, creating a space where residents feel at ease.