Mossview @ The Opera

49 Francis Street, Lochgelly KY5 9NN
Submit a Review
9.9 48 Reviews
  • Mossview @ The Opera, Lochgelly
Mossview @ The Opera is a care home for older people which is centrally located in Lochgelly on Francis Street. Care is also offered for those with dementia and its associated conditions.

The home is a short drive from Dunfermline, Kirkcaldy, Kelty and Cowdenbeath. The area has good bus and train routes and is accessible via the Edinburgh Airport to Halbeath Park and Ride service for any visitors from further afield.

Person-centered care is offered by an experienced staff team who are hand to help residents to become as independent as possible.

Care Provided by Mossview @ The Opera

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Suzann Culley (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (42)
    • Single Rooms with ensuite Wet Room (42)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Mossview @ The Opera

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,438
  • (these prices are only a guideline, please contact Mossview @ The Opera to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • The home welcome visitors at any time


  • Parking
  • Car parking available on site


Total of 48, showing 21-40
9.9

Mossview @ The Opera has a Review Score of 9.9 (9.887) out of 10, based on 19 reviews in the last 2 years. Over all time Mossview @ The Opera has 48 reviews.

Overall Experience

  • 45
  • 2
  • 1
  • 0
  • 0

Date Published

48
3
3
19
29
Overall Experience  Overall Experience 5.0 out of 5

Excellent facility, good, professional, kind, helpful and caring staff. The rooms are adequate and kept in good order. My dad is given as much independence as he can as well as privacy.

Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera

Thank you for your review, I will share your comments with the staff team. your dad has settled into the home so well and he loves the views from his window.
Kind regards


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

A very clean care home, with friendly staff.

Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera

Thank you for your review.
Kind regards
Katrina


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Yesterday was my first visit to Mossview @ The Opera Care Home and I was pleasantly surprised by not only a warm welcome but the cheerful atmosphere. The place was spotless and my sister-in-law's room was so cosy and comfortable and she is obviously happy. All the people we met were also happy. The
staff were always on hand and the staff as well were very friendly. I'm so glad she is in a lovely place and being looked after. Thank you.

Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera

Hello Marion,
Thank you for taking the time to write us a review, we are so glad to hear your sister-in-law and you are happy with the home.
I will share this Positive feedback with the team.
Kind regards,
Katrina.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with the care and attention given to my sister.
The staff are very helpful, and nothing is any trouble for them, always attentive and welcoming - all the staff.
If I ever needed to come into a care home, I hope it would be like Mossview.

Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera

Hi Teresa, it's so nice to hear these lovely comments about the home and the staff team.
Thank you so much for taking the time to complete a review of our home, and I will ensure that this information is shared with the staff team.
Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Not living locally - pre-arranged the visit. On my arrival, the staff knew my name, had been expecting me and gave me a warm welcome. They supported my visit so well, helping the resident to feel at ease, getting chairs, doing the door for our privacy and bringing lunch to the room so as not to shorten
y visit from England. All care observed was sensitive and caring, the environment was clean and tidy, and I can't thank the staff enough for their support that day. It meant a lot.

Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera

Hi Dawn, thank you for taking the time to complete the review Of the home, I will pass this on to the team. Kind regards, Katrina.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Very friendly home, always made to feel welcome, and management will take time to speak.
Mother-in-law has been brought on in leaps and bounds.

Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera

Thank you for your lovely review and comments.
Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Mossview @ The Opera for about 6 weeks now. Initially, the family was a little anxious about how she would settle and get on. However, we needn't have worried because in that time I have come to realise that this is a wonderfully run care home. From top to bottom it excels in every
way.
The organisation and management of the home is excellent - from the admin, communication and contact through to staff numbers and quality; the entertainment, the facilities and so on.
As mentioned, the staff are first class. They are warm and welcoming and appear to take great care with all of the service users. They go above and beyond what I would have expected, and nothing seems to be too much trouble for them.
I strongly suspect that the management lead from the front and also surround themselves with very capable people. This results in very well run care home and I couldn't be happier with it.

Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera

Hi Stephen,
Thank you for much for taking the time to complete this review, it's so nice to receive fantastic comments about the staff team and your experience in the home.
I will ensure that this review is shared with the staff team.
Thank you once again
Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived here on Tuesday, and I and my family have been impressed with the care my mum has had, and she is getting settled in.

Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera

Thank you so much. We are so pleased you are all happy and your mum has settled into her new home well.
Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My mum passed away on 26th October. I was very pleased with all staff with the way I and my family were treated at this difficult time.

Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera

Hi Ronald,
Thank you for taking the time to review the home and staff.
Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Excellent service to my mum. Can't fault the care home, staff and amenities. My mum is really happy here and so am I and my sister.

Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera

Hi N T,
Thank you so much for our review, I will share your feedback with the staff team.
Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The review was very helpful and informative regarding my mum.
My mum is very happy at the home. The staff are excellent and Mum is well taken care of.

Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera

Hi Lynne,
Thank you for taking the time to post your review, I will share your feedback with the team.
Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

We can’t fault the amazing welcome and care that all the staff (care, admin, catering, housekeeping teams) at Mossview have given to Mum. It gives us great reassurance, knowing she is being well looked after, and she’s enjoying the company too! Everyone is so dedicated, friendly and helpful, a really
professional team led by the home manager. Can’t thank you all enough!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been a resident for a few weeks but has settled well and is always immaculately dressed and well looked after. The hairdresser on site does a great job and prices are very reasonable. Just had afternoon tea and couldn’t have had any better at a five-star hotel. A good selection of sandwiches,
cakes and sausage rolls are served and they are all homemade. Scones with jam and cream were lovely and they provided as much tea or coffee as you want, all served in china cups! Will definitely do this again!

Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera

Hi Fiona,
Thank you so much for your lovely review, we are so delighted you enjoyed your afternoon tea, I'll pass your comments and lovely review on to the staff team.
It's great to hear your mum has settled into the home. She's doing fantastic. Truly enjoys having her hair done and spending time with the residents.
Kind regards,
Katrina.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Had an amazing afternoon tea with Mum yesterday. This has been such a fantastic idea from the chef and the quality of all the delicious homemade savouries and cakes was first class. We all thoroughly enjoyed the relaxed and welcoming atmosphere. I would highly recommend everyone to try it and we will
definitely be booking again very soon. Thank you to the chef and all the staff for making it a very enjoyable experience.

Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera

Thank you for your review, we are so happy to hear you enjoyed your afternoon tea and the atmosphere in the home. I will share your review with the staff team.
Kind Regards
Katrina


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Great staff, good food. Would highly recommend to other people looking for care for family members. Friendly residence.

Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera

Hi K W,


Thank you for taking the time to send in your review.


kind Regards


Katrina Valentine-Taylor


Home Manger


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Had the most delicious afternoon tea with our mum. It was beautifully presented and it felt like a real special occasion. We all wore a fascinator for the occasion!
It was really lovely having that special time together with our mum.
Well done to the chef and all staff at Mossview.
Many thanks

Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera

Hi Carol,


Thank you for taking the time to complete the review, we are so happy you all enjoyed your afternoon tea with Mum and are able to start making new memories together. I will your lovely comments with the staff team.


thanks again for your time


kind regards


Katrina


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident of Mossview since 2021 and I can honestly say during this time myself and my immediate family have been very impressed and happy with the care he was received by the staff at Mossview.
The staff at Mossview have gone over and above to make sure he is safe, content, happy,
cared for and content. They have also kept myself and my family up to date with any developments we need to know about. Mossview is clean, friendly and myself and my family are always made to feel welcome when we visit my dad.
My dad also speaks very highly of the staff at Mossview.
They are a really amazing bunch. They do such a good job under really challenging circumstances. Myself and my family owe them so much and I don't think we'll ever truly be able to pay them back for what they do caring for my dad, but hopefully this review goes a small way to show them what they mean to us and how much we regard, appreciate and respect them and the work they do caring for my dad.

Reply from Katrina Valentine-Taylor, Manager at Mossview @ The Opera

Hi Neil,


Thank you so much for taking the time to complete the review. This means a lot to myself and the staff team to receive such positive feedback and to hear how happy you and your family are with the care that your dad is receiving and also more delighted to hear that your dad is happy and settled within the home and speaks highly of the staff team.


Once again, thank you for your time, we do really appreciate it. I will ensure this wonderful review is shared with the staff team.


Kind regards


Katrina


Home Manager


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I could not praise this home enough. The care my mum gets is first class. Every member of staff is so good and professional. I have been in the caring profession myself for 30 years and I would have been so proud to work along the staff here. My mum loves it here, she loves the staff and loves the food.
So I will finish with I know my mum is in a great, safe and caring home.

Reply from Tabatha Jacome-Sturge, Manager at Mossview @ The Opera

Thank you for your kind words, I am glad that your mum is enjoying being here with us and loves the food here.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Mossview for around 4 years now and I can say that during this time she has been extremely happy and content. This has meant so much to me and my family and I never have to worry about her. The staff undergo continuous training and are all very kind, cheerful and hardworking.
The housekeeping staff and maintenance keep the surroundings very clean and tidy and Mum’s clothes are laundered daily. The activities for the residents are excellent and planned for each resident's individual likes and abilities. Activities include painting, singing, gardening and too many more to mention. The care staff are great at chatting to the residents and always have a cheery word for them. The food choices are also very good and varied and again, suited to meet individual needs and choices. Communication is also excellent. I can call or email anytime and the staff also phone me with any updates on Mum's care or just to let me know what she has been up to.

Reply from Tabatha Jacome-Sturge, Manager at Mossview @ The Opera

What a wonderful review, thank you for your kind words. We are glad you and your mother has been having such a positive experience with our home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My gran became a resident weeks before covid closed the home to visitors. I feel that the staff have done an excellent job communicating over the last year with regular updates and facilitating visits and look forward to getting back to some normality.

Reply from Tabatha Jacome-Sturge, Manager at Mossview @ The Opera

Thank you for your lovely review, we are enjoying seeing people in the home again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.887)

Overview of Review Score

The Review Score of 9.9 (9.887) out of 10 for Mossview @ The Opera is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.887 for Mossview @ The Opera is calculated as follows: ( (196 Excellents x 5) + (25 Goods x 4) ) ÷ 221 Ratings = 4.887

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mossview @ The Opera is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 13 Sep 2024

How well do we support people's wellbeing? Good

(4)

How good is our leadership? Good

(4)

How good is our staff team? Adequate

(3)

How good is our setting? Good

(4)

How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 04 Mar 2025

Please do get in touch to discuss your care arrangements and to arrange a tour.


Awards / Recognitions (0)

Loading...

Loading

Loading
Loading

Loading

Loading

Loading

Loading

Loading events

Loading

Meet the Team (7)

Suzann

Suzann Culley

Job Title: Home Manager

Joined: 2023

As the home manager at Mossview Care Home, I am committed to delivering high-quality care and creating a positive environment for both residents and staff. I take a hands-on approach while maintaining a strategic overview, ensuring that the needs of our residents are met with dignity and respect. I strive to be approachable and empathetic, fostering open communication and supporting my team to work cohesively.


I focus on continuous improvement, encouraging professional development and addressing challenges proactively. My goal is to create a culture of accountability and inclusivity while ensuring we meet all regulatory standards. I take pride in adapting to the evolving needs of the home and promoting a safe, supportive, and welcoming environment for everyone.


Susan

Susan Morris

Job Title: Team Leader

Joined: 2024

As a team leader at Mossview Care Home, I am dedicated to ensuring that our residents receive the highest standard of care. I take pride in my knowledge and experience, using it to coordinate daily tasks and support my colleagues, especially during busy shifts. Teamwork is incredibly important to me, and I work hard to maintain a smooth and efficient workflow within the home.


I am passionate about my role and strive to address the needs of our residents with compassion and professionalism. Handling challenging situations and maintaining a focus on quality care are key aspects of my leadership, and I am committed to making a positive impact every day.


Kelly

Kelly Garaway

Job Title: Team Leader

Joined: 2017

As a Team Leader at Mossview Care Home, I am dedicated to ensuring that both residents and staff feel supported and valued. I take pride in leading by example and fostering a positive and collaborative environment where high standards of care are consistently delivered.


Kelly

Kelly Macari

Job Title: Activity co-ordinator

Joined: 2022

As the Activity Coordinator at Mossview Care Home, I am passionate about creating meaningful and engaging experiences for our residents. I take pride in organising a variety of activities that cater to individual interests and abilities, helping to promote well-being, social interaction, and a sense of purpose.


I strive to be creative and adaptable, always looking for new ideas to keep our residents motivated and happy. Building relationships with them is a priority for me, as it helps me understand their preferences and ensure they feel valued. My goal is to make every day enjoyable and fulfilling for everyone in our care.


Elaine

Elaine Kirkham

Job Title: Head Chef

Joined: 2024

Elaine, as the Head Chef at Mossview Care Home, is passionate about creating nutritious and delicious meals that cater to the diverse needs and preferences of the residents. With a strong focus on quality and presentation, she ensures that every dish not only meets dietary requirements but also brings joy to mealtimes.


Wendy

Wendy Gallagher

Job Title: Hairdresser

Joined: 2023

As the hairdresser at Mossview Care Home, I take pride in helping residents feel confident and cared for. My role goes beyond styling hair—I aim to provide a relaxing and enjoyable experience that brightens their day.


I love building relationships with the residents, and taking the time to listen to their stories and preferences so I can create a look that makes them feel special. Whether it’s a regular trim or a fresh new style, I’m committed to ensuring every resident leaves my chair feeling happy and uplifted. It’s incredibly rewarding to know I can make a positive difference in their lives.


Donna

Donna Suttie

Job Title: Head Housekeeper

Joined: 2022

As the Head Housekeeper at Mossview Care Home, I am committed to maintaining a clean, safe, and welcoming environment for residents, staff, and visitors. I take pride in ensuring that every area of the home is spotless and comfortable, creating a space where residents feel at ease.