Mossview @ The Opera

49 Francis Street, Lochgelly KY5 9NN
Submit a Review
9.9 48 Reviews
  • Mossview @ The Opera, Lochgelly
Mossview @ The Opera is a care home for older people which is centrally located in Lochgelly on Francis Street. Care is also offered for those with dementia and its associated conditions.

The home is a short drive from Dunfermline, Kirkcaldy, Kelty and Cowdenbeath. The area has good bus and train routes and is accessible via the Edinburgh Airport to Halbeath Park and Ride service for any visitors from further afield.

Person-centered care is offered by an experienced staff team who are hand to help residents to become as independent as possible.

Show Mossview @ The Opera on the Map

Care Provided by Mossview @ The Opera

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Suzann Culley (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (42)
    • Single Rooms with ensuite Wet Room (42)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Mossview @ The Opera

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,438
  • (these prices are only a guideline, please contact Mossview @ The Opera to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home welcome visitors at any time


  • Parking

  • Car parking available on site


Mossview @ The Opera Reviews (48)

Total of 48, showing 41-48
9.9

Mossview @ The Opera has a Review Score of 9.9 (9.887) out of 10, based on 19 reviews in the last 2 years. Over all time Mossview @ The Opera has 48 reviews.

Overall Experience

  • 45
  • 2
  • 1
  • 0
  • 0

Date Published

48
3
3
19
29

Review from James H (Friend of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend stays in the home and due to Covid, I have been unable to visit in person recently. My friend keeps me fully informed of everything. I am exceptionally happy with the contact the activities girl has provided me by making sure I have been kept in touch with my friend. She helps him dial my
number and I am able to speak to him. I have also had video calls from him which has made me get techno-savvy as my own grandson has said. My friend is really enjoying the food there and regular snacks. I see it in his face that he has put on weight. He comments on how friendly everyone is and how he has made many new lady friends who are his new neighbours. He is so happy that it puts my heart at ease that he is alright. When I was able to visit I found the home extremely clean, welcoming and the staff really friendly. I often call late at night to suit my friend and this does not seem to cause any problems, it's just like he is at home.

Reply from Tabatha Jacome-Sturge, Manager at Mossview @ The Opera

Thank you for such a wonderful review, we are very pleased that you and your friend have had such a positive experience with the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lauren M (Granddaughter of Resident) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been amazing with my nan, very supportive and always looking out for her best.
The care staff have patience of saints and have done a tremendous job during covid.
The carehome is very clean, food looks amazing and Nan loves it, great hair dresser for the residents as well.

Reply from Tabatha Jacome-Sturge, Manager at Mossview @ The Opera

What a wonderful review, thank you for your comments. We look forward to seeing every one soon, as visiting recommences.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amelia H (Sister of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Mossview is a friendly care home, I have always been made to feel welcomed.
My relative is in the home, and has been roughly ten years, she appears happy and is enjoying her time there - the only complaint she has ever given me is food and some staff were not to her standards.
The home is exceptionally
clean and secure.

Reply from Tabatha Jacome-Sturge, Home Manager at Mossview @ The Opera

Thank you for your review, we appreciate your honest feedback, please be reassured we take our feedback very seriously. We currently have a new company head chef and will be revamping all our homes menu's hopefully this will be in progress soon. I look forward to meeting you soon when we welcome back visitors to the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John C (Husband of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel the home is excellent. I would recommend this care home to everybody. They have had a hard year and have come through it with flying colours. Where it is situated in Lochgelly it is very easy to access if you are using a bus as I have in the past. The home is easy to find from the bus stop and
now, thankfully, I travel by car and there are plenty of parking areas.

Reply from Tabatha Jacome-Sturge, Home Manager at Mossview @ The Opera

Thank you for such a wonderful review, we look forward to seeing you back in the home soon once our indoor visits are up and running. It has been quite a difficult year with all the restrictions and we appreciate all the support we have received from our relatives.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janice D (Daughter of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care exceptional, staff are amazing, kind, patient and fun. Would have no hesitation recommending Mossview, very happy with care provided which gives peace of mind. Clean, friendly and great choice of food. Plenty of cake!! Relieved this is where I chose for my relative.

Reply from Tabatha Jacome-Sturge, Home Manager at Mossview @ The Opera

Thank you for a wonderful review, I am new to the team and have seen the wonderful care provided. We look forward to welcoming people back soon and I look forward to getting to know everyone.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynne A (Granddaughter of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We personally chose this care home to place my grandmother in. She has been in the care home for a few years now and she views it as her own home. She has a lovely large room and her own bathroom. The staff within the home are fantastic and all my gran's needs are met. I cannot recommend this care home
enough.

Reply from Tabatha Jacome-Sturge, Home Manager at Mossview @ The Opera

What a lovely review! Thank you for your kind words, being new to the team I look forward to meeting up with our families and friends when we welcome people back in to the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J D (Daughter of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A small, friendly place with a lovely, homely atmosphere. It has the most caring, patient, thoughtful staff you could ever wish for. My mother is treated as an individual and cared for as such with the staff taking the time to read up on her history and treat her according to her needs. They endeavour
to make her day as fun and joyful as possible paying attention to all her likes and dislikes. They have been absolutely amazing during Covid-19 and I am in no doubt about the care and attention my mother receives from the staff, she loves it. Every visitor is welcomed with a smile making the whole experience feel like a family outing. It's simply a wonderful place to be and I'm so happy this was my choice of home. I have no hesitation in recommending it to anyone. Activities have been restricted due to COVID only, but have no doubt these will resume in time as there seems to be an extensive list of things to do.

Reply from Victoria Hill, Regional Manager at Mossview @ The Opera

Thank you very much for your review, we really appreciate your feedback. We will share it with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angus H (Brother of Resident) published on 27 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister recently became a resident. As I live 150 miles away I recently visited the home for the first time and was very impressed with the home, facilities, my sister's room and the attentiveness of all the staff I encountered. I was a few years ago an Assessor for Investors in People and assessed
several care homes, in my opinion, Mossview is certainly one of the best I have encountered.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.887)

Overview of Review Score

The Review Score of 9.9 (9.887) out of 10 for Mossview @ The Opera is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.887 for Mossview @ The Opera is calculated as follows: ( (196 Excellents x 5) + (25 Goods x 4) ) ÷ 221 Ratings = 4.887

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mossview @ The Opera is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 13 Sep 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Adequate

(3)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 04 Mar 2025

Please do get in touch to discuss your care arrangements and to arrange a tour.


Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (7)

Suzann

Suzann Culley

Job Title: Home Manager

Joined: 2023

As the home manager at Mossview Care Home, I am committed to delivering high-quality care and creating a positive environment for both residents and staff. I take a hands-on approach while maintaining a strategic overview, ensuring that the needs of our residents are met with dignity and respect. I strive to be approachable and empathetic, fostering open communication and supporting my team to work cohesively.


I focus on continuous improvement, encouraging professional development and addressing challenges proactively. My goal is to create a culture of accountability and inclusivity while ensuring we meet all regulatory standards. I take pride in adapting to the evolving needs of the home and promoting a safe, supportive, and welcoming environment for everyone.


Susan

Susan Morris

Job Title: Team Leader

Joined: 2024

As a team leader at Mossview Care Home, I am dedicated to ensuring that our residents receive the highest standard of care. I take pride in my knowledge and experience, using it to coordinate daily tasks and support my colleagues, especially during busy shifts. Teamwork is incredibly important to me, and I work hard to maintain a smooth and efficient workflow within the home.


I am passionate about my role and strive to address the needs of our residents with compassion and professionalism. Handling challenging situations and maintaining a focus on quality care are key aspects of my leadership, and I am committed to making a positive impact every day.


Kelly

Kelly Garaway

Job Title: Team Leader

Joined: 2017

As a Team Leader at Mossview Care Home, I am dedicated to ensuring that both residents and staff feel supported and valued. I take pride in leading by example and fostering a positive and collaborative environment where high standards of care are consistently delivered.


Kelly

Kelly Macari

Job Title: Activity co-ordinator

Joined: 2022

As the Activity Coordinator at Mossview Care Home, I am passionate about creating meaningful and engaging experiences for our residents. I take pride in organising a variety of activities that cater to individual interests and abilities, helping to promote well-being, social interaction, and a sense of purpose.


I strive to be creative and adaptable, always looking for new ideas to keep our residents motivated and happy. Building relationships with them is a priority for me, as it helps me understand their preferences and ensure they feel valued. My goal is to make every day enjoyable and fulfilling for everyone in our care.


Elaine

Elaine Kirkham

Job Title: Head Chef

Joined: 2024

Elaine, as the Head Chef at Mossview Care Home, is passionate about creating nutritious and delicious meals that cater to the diverse needs and preferences of the residents. With a strong focus on quality and presentation, she ensures that every dish not only meets dietary requirements but also brings joy to mealtimes.


Wendy

Wendy Gallagher

Job Title: Hairdresser

Joined: 2023

As the hairdresser at Mossview Care Home, I take pride in helping residents feel confident and cared for. My role goes beyond styling hair—I aim to provide a relaxing and enjoyable experience that brightens their day.


I love building relationships with the residents, and taking the time to listen to their stories and preferences so I can create a look that makes them feel special. Whether it’s a regular trim or a fresh new style, I’m committed to ensuring every resident leaves my chair feeling happy and uplifted. It’s incredibly rewarding to know I can make a positive difference in their lives.


Donna

Donna Suttie

Job Title: Head Housekeeper

Joined: 2022

As the Head Housekeeper at Mossview Care Home, I am committed to maintaining a clean, safe, and welcoming environment for residents, staff, and visitors. I take pride in ensuring that every area of the home is spotless and comfortable, creating a space where residents feel at ease.