Orchardhead House Residential Care Home

Orchardhead House, Ferrytoll Road, Rosyth, Dunfermline KY11 2XE
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9.9 41 Reviews
  • Orchardhead House Residential Care Home, Dunfermline
Orchardhead House has been custom-built to suit the care needs of older people. Taking pride in a homely environment, the provider supports freedom of movement and staff are courteous and attentive.

Rooms are private and en-suite, with some companion rooms available and clients are welcome to personalised their surroundings.

There is a choice of lounges and also a sun room and an on-site hairdressing salon. Residents can enjoy views of an Orchard from most of the public rooms.

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Care Provided by Orchardhead House Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Karen Reid T/A Orchardhead House
  • Person in charge
  • Karen Reid (Owner/Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (32)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005

Funding & Fees Guide for Orchardhead House Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority

  • Please contact Orchardhead House directly to discuss funding options and current rates.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Orchardhead House Residential Care Home Reviews (41)

Total of 41, showing 21-40
9.9

Orchardhead House Residential Care Home has a Review Score of 9.9 (9.895) out of 10, based on 20 reviews in the last 2 years. Over all time Orchardhead House Residential Care Home has 41 reviews.

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Review from Alistair M (Friend of Resident) published on 9 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Orchardhead House Residential Care Home regularly on a weekly occasion. The home has improved the quality of life of my friend enormously. Living in a comfortable, clean, safe and secure environment as well as providing the opportunity for interaction with other residents through social activity.
The management and care staff are exceptional in the performance of their dedicated duties of care and are informative in respect of any concerns in relation to her requirements.

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Review from S R (Daughter of Resident) published on 12 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Orchardhead House earlier this year as her dementia had progressed. The transition was flawless thanks to the fantastic staff there. The home is beautiful, clean and well maintained. Mum is eating well and praises the food. Communication from the home is outstanding.
My brother and
I have peace of mind that Mum is safe and well cared for. Mum is happy again which is a joy for us. Staff are caring and friendly and funny but always professional and respectful. We are so grateful to the staff as Mum is part of a community again. In fact, the home is an extension of our family.

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Review from J K (Daughter of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family could not wish for better care for our mother.

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Review from F M (Friend of Resident) published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend every week and find the staff to be kind and cheery at all times. Orchardhead House is a first class home. Residents are very well looked after. They also have regular entertainment.

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Review from Pat C (Daughter of Resident) published on 3 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident in Orchardhead House since October 2017. The care he has received has been exceptional, whilst his dementia has progressed his health, self esteem and general well-being has continually improved. Orchardhead House is a very happy home with professional and caring staff
at all levels. It is always a pleasure to visit.

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Review from Janise D (Sister of Resident) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very nice and helpful. when visiting rooms they are very clean and fresh. The garden tidy and well kept. The safety of residents is excellent. Would recommend this home. Well done to all staff

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Review from Susan R (Daughter of Resident) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So grateful that the family secured a place for Mum at Orchardhead House. Dad needed to know she was going to be well taken care of - they have been married for 79 years. Mum's dementia was more advanced than we realised and unfortunately, she is not aware she is now in a care home. The fact that she
is being looked after by staff that know what they are doing gives us reassurance and is she is in the best place - the job they do is wonderful. Everyone at Orchardhead makes you feel so welcome when you visit your loved one. The home itself has a 'homely' feel and fresh and clean with the rooms tastefully furnished. The grounds and patio areas around the home are well tended for and are a pleasure to sit in. Mum went into the home during the pandemic-well done to Orchardhead for keeping everyone safe during these difficult times.

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Review from Lorraine G (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My siblings and I visited over a dozen care homes before we walked into Orchardhead. My sister and I were instantly, and I mean instantly, impressed by the complete difference between them and Orchardhead. It felt more like someone's home rather than being clinical. The staff and management are all
lovely. Couldn't sing their praises high enough. It is a monumental decision to have to put your parent into a home but this was definitely the right decision for our mother.

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Review from Suzanne M (Daughter of Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but huge respect and admiration for the manager and her wonderful team at Orchard head care home. I am confident that my mum is in safe caring hands and feel very lucky that she has been able to get a space there. Nothing is too much trouble. When my mum was ill I witnessed first-hand
how quickly I was contacted and allowed to be by her side and the care and devotion of the staff to my mum. I love the way they make the most out of life with their special events for the residents. The postponed visit to the theatre that sailed ahead the minute it could. ‘Elvis’ was in the building for one enjoyable event. The garden party with family picnics and entertainment a really lovely shared experience for us all. My two brothers and myself feel very happy that mum is looked after at Orchard House and more importantly my mum is very happy there. I would not hesitate to recommend it.

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Review from Brenda I (Friend of Resident) published on 20 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my friend is receiving at Orchard Head House. The staff are very helpful and nothing is too much bother. I currently visit friends in 2 other Fife care homes where the attention to protocols regarding visitors has sadly diminished whereas the manager at Orchardhead House
recognises the benefit of these will help keep my friend and other residents safe. I can and have done so in the past recommended this home to others.

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Review from Anne B (Resident) published on 20 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very welcoming and answer any queries you have, the care given is exceptional they are always on hand to help but encourage residents to do as much as they can. The home is always spotlessly clean and has a homely feel to it, they always seem to have activities on the go which is great
for the residents as well as staff.

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Review from Lynn W (Daughter of Resident) published on 4 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family couldn't be happier with the care that Dad has received since he moved into Orchardhead House in December. All of the staff are lovely, the surroundings beautiful and facilities top notch. Dad is very settled here and we are happy that he is being given the best care possible. In a wider
sense, there is a profound understanding of the dementia journey, which helps to guide our changing relationship with Dad. It is great to be his children again, rather than his carers.

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Review from K S (Niece of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always kept well informed and up to date with activities and events at the home. Staff go out their way to involve the family with event sand special moments e.g. video calling myself to share my Aunt's delight at having carol singers and a piper playing for her. I am so impressed with the care my Aunt
gets. She has nothing but praise for them and is so thankful to them. The home puts the residents first and foremost and looks after them admirably. Thank you Orchardhead.

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Review from Linda O (Daughter of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Otahcardhead has always been positive. Mum-in-law spent 3 happy years here and now we have placed mum in there excellent care. The staff are all very experienced and caring and have made mums transition as painless as possible. The management and staff have also supported my sister
and I in what was an incredibly difficult decision. But mum is safe, clean, entertained on 24-hour basis.

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Review from A S (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Orchardhead House for three months now and it gives us huge comfort to know that she is safe and well cared for. The staff are lovely, always there with a smile and are quick to address any requests/concerns. She has settled in very well and both her physical and mental well-being
seems to have picked up reflecting the standard of care. I would happily recommend Orchardhead House.

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Review from J S (Son of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having watched my mother seamlessly slip into Orchardhead, I wouldn't hesitate to recommend others to relocate there.
Not only are the facilities top class, the staff excel in their approach to the residents.
It is a huge weight off the minds of myself and my siblings knowing that our beloved mother
has found a new home that has put a smile on her face.
A big thank you to everyone involved in this successful project.

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Review from Ann R (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home for my mother. Staff and management couldn't be more helpful.

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Review from Lesley B (Daughter of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has recently had flu and pneumonia. She became ill very quickly. It was noticed that she was becoming unwell and the staff were very vigilant and called an ambulance quickly. The staff are always patient and caring. Nothing is too much trouble. They know food preferences and individualise each
meal.

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Review from Maia G (Granddaughter of Resident) published on 21 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Orchardhead House has been home to my grandmother for almost a decade and in that time they have been exemplary in her care. All of the staff were friendly and treated my grandmother like a family member. This can be highlighted most in the last few months where my grandmother's health severely deteriorated.
They attended hospital with her. Always kept me up to date as I live in England and when her illness was seen to be terminal, brought my grandmother back to Orchardhead House and her home. They provided care above and beyond the residential home status and she was cared for with respect, dignity and love. I would have no reservation in recommending Orchardhead House to any resident or family member prospective. I cannot fault them. Thank you all for your wonderful care.

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Review from Lesley G (Daughter of Resident) published on 1 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Orchardhead House for over 9 years. Throughout the entire period, I have nothing but praise for everyone there who worked above and beyond to provide the best service, support, and experience for the residents. Family members were welcome at any time and the surroundings
were always clean and fresh smelling. Although Orchardhead House is not a nursing home I am deeply grateful to everyone who insisted that my mother should be cared for at home in her final days. It is not possible to convey how much our family appreciated this. Orchardhead House is I believe based on almost a decade of experience the best residential home it is possible to get. Others should aspire to reach this level.

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Current Review Score: 9.9 (9.895)

Overview of Review Score

The Review Score of 9.9 (9.895) out of 10 for Orchardhead House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.895 for Orchardhead House Residential Care Home is calculated as follows: ( (212 Excellents x 5) + (25 Goods x 4) ) ÷ 237 Ratings = 4.895

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Orchardhead House Residential Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 15 Nov 2023

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (2)

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