Scoonie House

Windygates Road, Leven KY8 4DP
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9.7 48 Reviews
  • Scoonie House, Leven
Scoonie House is a charming Victorian home sympathetically converted to provide residential care for up to 36 elderly residents providing residential and palliative care on a permanent and short stay basis, trial stays are also available.

Located in a central yet tranquil area in the heart of the seaside village of Leven, the home is ideal for residents wishing to protect their independence, while enjoying the attention of a friendly and professional team of carers and an activities programme that promotes quality physical and emotional health.

All staff are dementia trained and work hard to establish an environment where residents feel safe and respected. This specialist training also extends to the hospitality team and chefs who are able to stimulate senses and increase creativity in the cooking and presentation of food, providing the best possible dining experience for residents living with dementia and or dysphagia.

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Care Provided by Scoonie House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Melanie MacDonald (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Single Rooms with ensuite Wet Room (28)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2001

Funding & Fees Guide for Scoonie House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
  • (these prices are only a guideline, please contact Scoonie House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Scoonie House Reviews (48)

Total of 48, showing 1-20
9.7

Scoonie House has a Review Score of 9.7 (9.662) out of 10, based on 23 reviews in the last 2 years. Over all time Scoonie House has 48 reviews.

Overall Experience

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Review from Graham M (Son of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is now very well settled in Scoonie House and thoroughly enjoys her time there. The friendly and welcoming atmosphere pervades throughout the whole establishment and is complimented by the friendly professional staff who cannot do enough for all residents. When we visit mum we are treated like family
as is mum. Since moving into Scoonie House in April 2024, mum has come on leaps and bounds both physically and mentally, all credit to the care and attention granted to her. Christmas time has been a joy for mum with activities everyday and she is so looking forward to the big day. The staff have been amazing to make this happen.

Reply from Home Manager, Home Manager at Scoonie House

Thank you so much for your kind words, we're absolutely delighted to hear that your mum has settled in so well and is enjoying her time with us at Scoonie House. Our team truly believe in treating our residents and their loved ones like family, so it's heartwarming to hear that you feel that way too. It's been such a pleasure to watch your mum's progress since April and we'll continue doing everything we can to ensure she stays happy and well. We're glad mum enjoyed our Christmas activities and we hope she enjoyed the big day even more. Here's to many more wonderful memories in 2025.


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Review from V A (Daughter of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my parents moved into Scoonie House at end of May. I have been happy with the care that they get. It's a lovely home with enough activities to suit everyone.

Reply from Home Manager, Home Manager at Scoonie House

Thank you for your review, we're so pleased to hear that you're happy with your parents' care at Scoonie House. Our team work hard to create fun and engaging activities that include all residents, so we appreciate your recognition of this. Thanks again for your lovely feedback.


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Review from Diane R (Daughter of Resident) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents moved to Scoonie Care Home at the end of August 2024. Both have very different needs, my dad is physically frail but still mentally very able. My mum has dementia and has no independent mobility. From the first time I took my dad to see the home he has been treated with dignity, respect,
and kindness. From the managers to the seniors, carers, and domestic staff, everyone is friendly and caring. One of the things that stands out most to me though, is how inclusive the home is. My mum would be easy to ignore. They could leave her sitting watching the TV and she'd be ok. But they don't. They encourage her to join in activities, they make a point of speaking to her and include her in conversations, and they've even had her out for lunch. My dad loves the meals, and the trips to The Bistro when visitors come in - the home's own cafe area.

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Review from M S (Daughter of Resident) published on 13 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother has been a resident for 17 months and has had a good experience with regard to care. The food is excellent and activities are frequently organised. Residents are often taken out for meals, and fundraising activities are well organised and attended. The staff are very friendly and helpful.

Reply from Home Manager, Home Manager at Scoonie House

Thank you so much for your kind feedback, we're so glad to see your mother settling in well at Scoonie House and enjoying the many activities our wellbeing team organise. We really appreciate your lovely comments about our friendly and helpful team as well as our tasty food and fun activities and events! Our team will be delighted to hear your feedback!


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Review from J W (Friend of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy that my friend is living in such a comfortable care home. My first impressions of the home made me feel that my friend could settle in very well. Coming from a quite large 2-bedroomed home to having her own bedroom with toilet was just what she needed. She was very fortunate that everything
in her room was brand new. The home itself is clean and odour-free. She has been there for a few months now and appears to be content. The staff are friendly and recently I attended a relatives meeting which was very informative. My friend has been taken out a couple of times which is great and has benefitted from the hairdressing facility.

Reply from Home Manager, Home Manager at Scoonie House

Thank you so much for your review, J, it's great to hear that your friend is settling in and enjoying living at Scoonie House!


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Review from C G (Daughter of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are very warm and friendly. Nothing is any trouble for them.
Room gets a daily clean, which is excellent.
They do good activities and take the residents out on trips.
My mum's life has improved a lot as she previously didn't have much of a social life. She now mixes with others and gets involved
with events.

Reply from Home Manager, Home Manager at Scoonie House

Thank you for your lovely feedback and recognition of our team at Scoonie House. It's wonderful to hear that Mum's life has improved and she has a new social life, mixing with other residents and enjoying activities! Our team will be touched to hear your comments.


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Review from E M (Resident) assisted by family/friend published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have settled in very well.
Meals are very good.
My room is very clean.
I like all the staff.

Reply from Home Manager, Home Manager at Scoonie House

Thank you for your review; feedback from our residents is so important to us, and we're delighted that you have settled in and enjoyed living at Scoonie House, we're happy to have you here!


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Review from A M (Daughter-in-law of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum settled in from day one of arriving.
The care Mum gets is 10/10.
Everyone is so friendly and caring.
The building is clean and well-maintained.
Mum's room is a home-from-home.
Food is excellent and nice to have choices.

Reply from Home Manager, at at Scoonie House

Thank you for taking the time to leave such a fantastic review. We're glad your mum has settled in well and is enjoying living in our home. We'll share your lovely comments with our team.


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Review from Marlene M (Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Scoonie House is just great, felt at home since the first day I arrived. Would recommend it to anyone.

Reply from Home Manager, at at Scoonie House

Thank you for your lovely comments; we're so glad that you feel at home at Scoonie House! Your feedback will be shared with the team.


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Review from Rachel E (Daughter of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my mother passed away in Scoonie on 8th June 2024. I cannot thank the manager and her whole team enough for everything they did during the time my mum was with them, they all went above and beyond to make my mum's time enjoyable. My mum loved every one of the staff. She had a lovely room and everything
she needed, and her passing was done with dignity and respect. I would highly recommend Scoonie to anyone. With all my thanks.

Reply from Home Manager, at at Scoonie House

Thank you for your caring words and recognition of the whole team at Scoonie House, especially at this difficult time for you all. The care, services and support we provided as a team for your mother and whole family is extremely important to us, we miss her too and our care is always from the heart. Thank you again, we will ensure the team receive your feedback.


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Review from Isobel W (Respite Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was my first experience of living in a care home and I must say, what a very nice time I had. It was like a wee holiday for me and gave my daughter and son-in-law a wee break too.
I would like to think, if I ever needed another break I could come back to Scoonie House. I would recommend it to anybody.

Reply from Home Manager at Scoonie House

We are very grateful for your review of Scoonie House. We are so pleased to hear you had such a positive experience following your recent short stay. We hope to welcome you back again soon for a visit or short stay should you need it. We will pass your kind words on to the whole team at Scoonie House.


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Review from Jane S (Daughter of Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to everyone in the Scoonie House Care Home team who cared so beautifully for my mother. She died content, at peace and I do believe felt loved by her carers. I could not have asked for more. Thank you so much.

Reply from Home Manager, Home Manager at Scoonie House

Thank you for your review and recognition of the team at Scoonie House. We are very sorry for your loss; we hope we made your mother's time here as peaceful as possible. We would like to thank you for your words of kindness, which are very much appreciated. The team will be touched to hear your feedback.


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Review from Duncan W (Son of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum moved into Scoonie House her quality of life has improved beyond measure. She has made new friends and is participating in numerous activities. All of the care staff behave with the utmost professionalism.

Reply from Home Manager, Home Manager at Scoonie House

Thank you for your kind words and for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Scoonie House. We are also delighted to hear she is making new friends and enjoys the activities. I will pass on your wonderful comments to the whole team.


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Review from Ian R (Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent treatment and facilities. Warm and friendly staff.

Reply from Home Manager, Home Manager at Scoonie House

Thank you, Ian, for your review of Scoonie House. We would like to thank you for your words of kindness which are very much appreciated. Individual care of our residents is of upmost importance to us. The team at Scoonie House will be delighted to hear your words of support, we hope you continue to enjoy your stay.


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Review from Elaine S (Daughter of Resident) published on 3 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just spent 2 weeks of respite care with you. On behalf of myself and my family, we would like to thank you all for the care she received. It also enabled my dad to have a well-needed rest which helped him so much.

Reply from Home Manager at Scoonie House

Elaine, thank you for your lovely comments. The care and services we deliver as a team to our residents and families is extremely important to us and we are glad your mum had such a good stay with us enabling your dad to have a well-deserved break. Your feedback will be shared with the team.


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Review from Shona R (Daughter of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care Mum received at Scoonie House and would like to use the care home again in the future.

Reply from Home Manager, Home Manager at Scoonie House

Thank you Shona for your kind words and recognition of the team at Scoonie House. Your mum was a joy to care for and we welcome her back any time. Your comments will be passed on to the team.


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Review from Irene R (Respite Resident) assisted by family/friend published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall a very pleasant stay. The staff were all very helpful. The room I had was lovely.

Reply from Home Manager at Scoonie House

Irene, on behalf of the Scoonie House team, we would like to thank you for your wonderful feedback. It was a pleasure to have you come and stay with us. Thank you again for your review.


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Review from Sarah S (Daughter of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I regard Scoonie House to be an excellent care home. My association with the staff has been exceptional, and the needs of residents are taken on board. My mother has been cared for within Scoonue House for six-plus years, and I haven't any concerns that have not been dealt with to my satisfaction. I
would rate this care home with a 9/10.

Reply from Home Manager at Scoonie House

Sarah, thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mother is receiving such great care at Scoonie House. I will pass on your kind comments to the whole team.


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Review from Andrew R (Resident) assisted by family/friend published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having been in the care home for almost three months now, I am settling into the routine. I am more relaxed and settled in the knowledge that carers and helpers are always on hand should I require assistance.

Reply from Home Manager, Home Manager at Scoonie House

Andrew, thank you for your review and positive comments regarding Scoonie House and the team who works hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.


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Review from C M (Daughter of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were good at getting my mum settled, she was really unhappy when she was put in the home, but now when you see her, she looks happier than she has for a long time. Her mental health has also improved because she is doing things and has people to speak to.

Reply from Home Manager, Home Manager at Scoonie House

On behalf of the Scoonie House team, we would like to thank you for your wonderful feedback. We are so glad to hear you have seen such an improvement in your mum; the care, services and support we deliver as a team to you all are extremely important to us. I will share your comments with the team.


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Current Review Score: 9.7 (9.662)

Overview of Review Score

The Review Score of 9.7 (9.662) out of 10 for Scoonie House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.662 for Scoonie House is calculated as follows: ( (187 Excellents x 5) + (74 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 269 Ratings = 4.662

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Scoonie House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 13 Sep 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Melanie

Melanie Macdonald

Job Title: Manager

Melanie is responsible for the day-to-day running of Scoonie House Care Home. She oversees all activities within the home and ensures the quality of the service and care provided exceeds the standards set by the regulators The Scottish Care Commission. She ensures that residents have the possibility to participate in the day-to-day running of the home to ensure that they get what they need from the home and for the home to ascertain what is important to the residents.


She enjoys developing ways to promote her resident's rights and responsibilities and providing information, advice and support not only to the residents but also to their families and her staff. She arranges stimulating activities and encourages residents to get involved to foster a sense of independence. She creates opportunities for residents to contribute to the local community and access local services giving them a sense of freedom and belonging.


Melanie particularly enjoys the array of daily tasks that are expected of her and spending time with so many different kinds of people. She also understands the importance of developing her own personal learning on a day-to-day basis. With over eleven years of experience at Scoonie, Melanie is more than qualified to look after her residents! She also holds various certificates including food and hygiene and managerial qualifications.


As she has been at Scoonie for so long her invaluable contribution to the home is her vast knowledge and understanding of her home and her residents.


Melanie cites her biggest achievement as not only being present at her niece’s birth but actually participating in it! She was the first person to hold her niece after she delivered her on the sitting room floor!


Frequently Asked Questions about Scoonie House

What types of Care is Scoonie House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Scoonie House provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Scoonie House have?

There are 36 Single Rooms.

What are the Facilities & Services at Scoonie House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Scoonie House to the centre of Leven?

0.4 mile(s) as the crow flies, distance by road may be significantly further.