Scoonie House

Windygates Road, Leven KY8 4DP
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9.7 51 Reviews
  • Scoonie House, Leven
Scoonie House is a charming Victorian home sympathetically converted to provide residential care for up to 36 elderly residents providing residential and palliative care on a permanent and short stay basis, trial stays are also available.

Located in a central yet tranquil area in the heart of the seaside village of Leven, the home is ideal for residents wishing to protect their independence, while enjoying the attention of a friendly and professional team of carers and an activities programme that promotes quality physical and emotional health.

All staff are dementia trained and work hard to establish an environment where residents feel safe and respected. This specialist training also extends to the hospitality team and chefs who are able to stimulate senses and increase creativity in the cooking and presentation of food, providing the best possible dining experience for residents living with dementia and or dysphagia.

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Care Provided by Scoonie House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Melanie MacDonald (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Single Rooms with ensuite Wet Room (28)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2001

Funding & Fees Guide for Scoonie House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,500
  • (these prices are only a guideline, please contact Scoonie House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Scoonie House Reviews (51)

Total of 51, showing 21-40
9.7

Scoonie House has a Review Score of 9.7 (9.692) out of 10, based on 26 reviews in the last 2 years. Over all time Scoonie House has 51 reviews.

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Review from Sarah S (Daughter of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I regard Scoonie House to be an excellent care home. My association with the staff has been exceptional, and the needs of residents are taken on board. My mother has been cared for within Scoonue House for six-plus years, and I haven't any concerns that have not been dealt with to my satisfaction. I
would rate this care home with a 9/10.

Reply from Home Manager at Scoonie House

Sarah, thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mother is receiving such great care at Scoonie House. I will pass on your kind comments to the whole team.


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Review from Andrew R (Resident) assisted by family/friend published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having been in the care home for almost three months now, I am settling into the routine. I am more relaxed and settled in the knowledge that carers and helpers are always on hand should I require assistance.

Reply from Home Manager, Home Manager at Scoonie House

Andrew, thank you for your review and positive comments regarding Scoonie House and the team who works hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.


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Review from C M (Daughter of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were good at getting my mum settled, she was really unhappy when she was put in the home, but now when you see her, she looks happier than she has for a long time. Her mental health has also improved because she is doing things and has people to speak to.

Reply from Home Manager, Home Manager at Scoonie House

On behalf of the Scoonie House team, we would like to thank you for your wonderful feedback. We are so glad to hear you have seen such an improvement in your mum; the care, services and support we deliver as a team to you all are extremely important to us. I will share your comments with the team.


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Review from G M (Son of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are kind, caring and considerate of Mum's needs. They always contact the family if any problems with Mum's health, and I can phone at any time for updates. The lounge is comfortable and had a revamp. Chairs are more comfortable. Mum's room ok, but could do with a bit of TLC, but this could be
due to the fact she doesn't like change and sleeps a lot during the day.

Reply from Home Manager, Home Manager at Scoonie House

Thank you for your lovely comments regarding the care given to your mum at Scoonie House. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.


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Review from J M (Relative of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very friendly and caring. Very safe and happy with the room and confident the care will be there.

Reply from Home Manager, Home Manager at Scoonie House

Many thanks for your positive review. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.


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Review from Shirley M (Daughter of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I was pleased with the care Mum received. Some repairs in her room weren't dealt with. I feel more could be done to stimulate residents.

Reply from Home Manager, Home Manager at Scoonie House

Shirley, many thanks for your review. Your comments have been passed on to the team, and if you would like to discuss anything in more detail, please get in touch. We always welcome feedback and suggestions on where we can add to our residents’ experience at Scoonie House.


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Review from A M (Friend of Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend all the time. I find the staff very friendly and willing to explain anything I ask.

Reply from Home Manager, Home Manager at Scoonie House

Many thanks for your positive review. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.


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Review from David P (Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good place to live.
Nice staff.
Everyone looks after me.
It's alright.

Reply from Home Manager at Scoonie House

We would like to thank you for your words of kindness, David, which are very much appreciated. All comments will be passed on to the team.


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Review from Anne R (Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Comfortable rooms, enabling my husband to be with me. Staff and carers are good, but nights need training on stroke survivors. Meals find with choices and plenty to eat. On the whole, very clean and comfortable.

Reply from Home Manager at Scoonie House

Thank you, Anne, for your kind words and recognition of the team at Scoonie House. Your comments will be passed on to the team.


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Review from Evelyn D (Partner of Resident) published on 4 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Scoonie has become a home from home for my partner. The staff are caring, considerate and kind, and every day, in some way, go well beyond their remit. The residents are treated with respect, love and kindness. Every member of staff is approachable - management included with exceptionally high standards.
Scoonie is well kept, exceptionally clean and fresh. The decor etc is good. I’ve been made to feel welcome when I visit and allowed to spend time, and have lunch occasionally with my partner. When the time comes for me to go into care, then I’ve instructed those concerned to make sure I go into Scoonie. This is a first-class, caring home which I would highly recommend.

Reply from Home Manager, Home Manager at Scoonie House

Thank you for taking the time to leave us such a fantastic review, Evelyn! We're happy to hear that your partner is receiving such great care at Scoonie House and that it is considered a home from home. I will pass on your wonderful comments to the whole team, and I am sure they will be as thrilled as I am.


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Review from Brenda G (Niece of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been in Soonie House for six months now. He has lived alone for most of his life. It is good to see he is mixing well at the home with the encouragement of the staff. He settled in quicker than I thought he would, again, I think because of the staff.

Reply from Home Manager, Home Manager at Scoonie House

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your uncle is receiving such great care at Scoonie House and will pass on your kind comments to the whole team.


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Review from Grace H (Power of Attorney of Resident) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a very difficult time for residents also staff during this pandemic. Fortunately, cannot complain as regular updates both by mail or phone. So pleased all over with the exceptional care and attention show, so happy with the cleanliness of the home also residents care. Pleasure to visit as
always very welcoming. Highly recommend Sconnie House.

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Review from Janet S (Daughter of Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very grateful to everyone who cares for my mother. She is content and feels safe and happy. What more could a daughter want for her mother.

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Review from Cecilia S (Daughter of Resident) published on 19 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My family and I are very happy with the care my mother is given at Scoonie House. The staff are caring and attentive. They are very supportive of her, and as regular visitors, we are kept up to date with how she is regarding any health or care issues. We have recommended the home to others whose relatives
have needed full-time care.

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Review from Steven M (Son of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If anyone has an elderly family member who requires looking after and you want them to move into somewhere, where you know they will be safe, and more importantly, looked after to a very high standard, then look no further than Scoonie care home.


Both my dad and mother-in-law are residents here,

and all the family have nothing but good things to say about the place itself and also the staff.


A special shout out to the care home manager, who since day one has been nothing but professional and approachable, and we know that the home and our family members are in great hands, knowing she is at the helm.


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Review from Bilinda M (Daughter of Resident) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough for my mother's care. They go above and beyond the "day job". They have a very hard job normally, but even more so in this pandemic. They have stepped up not only as carers but as "family" while we cannot visit. They keep us informed daily of what's happening, and nothing
is too much trouble for them. We, as a family, would like to thank each and every staff member for all the hard work they do.

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Review from B B (Daughter of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the current coronavirus pandemic and lockdown, communication with the care home has been excellent. Our family have felt fully informed of measures to protect residents. We have had daily updates of how our family member has been. This was particularly comforting during an outbreak at the premises.
Management and staff have been keeping strictly to government guidelines and beyond which has been particularly reassuring. It has been great to see photos of activities on facebook and newsletters. They've made special days of birthdays, father and mothers day and many events like VE day. We heartily commend the management and staff team for continuing during extremely difficult circumstances to provide a caring homely atmosphere, while also attending to the specific needs of every individual.

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Review from A W (Son of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The unit has 36 residents so all the staff get to know residents well. The staff have a good friendly disposition towards residents and families. On some occasions, senior staff have not been present, e.g. overnight but new recruitment should prevent any reoccurrence. Activities level has been recognised
as lower than desired but again recent recruitment has begun to address that issue. Resident rooms are respected as private spaces by all. The staff will check on residents to prevent isolation. The ambience of the home is friendly and relaxed.

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Review from Irene M (Daughter of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the services may it continue. Staff very friendly.

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Review from Mina G (Niece of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my uncle a few times when on holiday from Canada. The staff were all so friendly and treated us well. They were excellent with my uncle. He seems very happy every time we are here.

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Current Review Score: 9.7 (9.692)

Overview of Review Score

The Review Score of 9.7 (9.692) out of 10 for Scoonie House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.692 for Scoonie House is calculated as follows: ( (220 Excellents x 5) + (77 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 305 Ratings = 4.692

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Scoonie House is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 13 Sep 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (1)

Melanie

Melanie Macdonald

Job Title: Manager

Melanie is our Home Manager at Scoonie House – here’s a glimpse into her role at the home in her own words:
“I ensure that the residents have the possibility to participate in the day-to-day running of the home to ensure that they we know what’s important to them and that they’re receiving the care and attention they need.
I enjoy developing ways to promote the residents’ rights and responsibilities and provide information, advice and support not only to the residents but also to their families. I’m also creating opportunities for residents to contribute to the local community and access local services, giving them a sense of freedom and belonging.
Having been at Scoonie House for a number of years, I have a vast knowledge and understanding of our home and residents.”