Kintyre House Care Home

Saltburn, Invergordon IV18 0JX
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9.5 31 Reviews
  • Kintyre House Care Home, Invergordon
Kintyre House is in a beautiful location, with stunning gardens and panoramic views across the Cromarty Firth in the port of Invergordon. But it’s the team which make this feel like a warm, family home. Devoted to enriching the lives of their residents, they create activities and experiences which bring them joy.

The team support their residents to have a very active role to play in how the home is run, with resident ambassadors who do everything from running their own knitting group, to helping out on reception, giving them such a sense of purpose and achievement.

And when you walk through the door you are greeted by the home’s administrator of 26 years, who was a finalist in the Care Champion category of the National Care Awards 2023, for her commitment to championing the residents in their roles as ambassadors.

There are so many activities to enjoy, from flower arranging, dancing and live music, to woodland walks in the neighbouring Saltburn Community Gardens, to which there is direct access from the home’s car park. And in the summer, the residents love to have lunch and afternoon tea in the home’s gardens.

Residents also love to get out and about in the home’s minibus, from pub lunches, to visiting the local beaches and surrounding villages and nearby Shandwick House, with its ostriches, alpacas and peacocks. The residents also like to visit their friends at Sanctuary Care’s nearby care home, for a spot of lunch or live entertainment.

Mealtimes are also a highlight of the day, with home-cooked Scottish cuisine served daily, plus home-baking for afternoon tea.

The bedrooms are all tastefully decorated, many have walk-in wet rooms, while some of the ground floor rooms having direct access to the beautiful gardens.

There are lounge areas to enjoy activities or relax with loved ones, who are welcome to visit at any time. Kintyre House also has a family and friends Facebook group.

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Care Provided by Kintyre House Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Amanda Boden (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2001
    • Number of floors: 1

Funding & Fees Guide for Kintyre House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,347

  • Our weekly room fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly room fees start from 1347, but may be more. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
  • (these prices are only a guideline, please contact Kintyre House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Friends and family welcome to visit at any time, and get involved in the activities with the community, but Kintyre House asks that meal times are avoided.


  • Parking

  • There is parking on site for visitors.


Kintyre House Care Home Reviews (31)

Total of 31, showing 21-31
9.5

Kintyre House Care Home has a Review Score of 9.5 (9.453) out of 10, based on 8 reviews in the last 2 years. Over all time Kintyre House Care Home has 31 reviews.

Overall Experience

  • 21
  • 7
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  • 2
  • 0

Date Published

31
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0
7
24

Review from Melanie N (Daughter of Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Before considering this home it is well worth reading the most recent Care Inspectorate reports.
The pictures of this home are outdated - the shrubs shown in the gardens have been removed, both at the front of the home and the rear gardens as well.
My Mum was a resident at this home for a period of
just under two years. During that time she rarely made it out into the garden, despite us requesting this on a number of occasions. The activity program was woeful, with the activity coordinators being furloughed during Covid19 in 2020 when residents were kept to their rooms and also served meals in their rooms.
We raised a number of issues throughout Mum's stay, most of which were ignored, or not passed on to the care team actually looking after Mum. Despite a change in ownership and management, the care home scores have declined.
There is no longer a quiet room for residents or for visitors to meet with residents as this was turned into an office.

Reply from Fae Doherty, Senior Marketing Officer at Kintyre House Care Home

Thank you for taking the time to review our home. Our home is proud to have actually improved our Care Inspectorate Rating and Scores since our new management joined us – rather than declined as stated. Our gardens are also currently undergoing a revamp as we speak, adding in some wonderfully colourful flower beds; however, our rear gardens have not changed since our photography was done just over a year ago.
Our whole home has recently undergone a refurbishment – benefitting both our residents and staff, leaving plenty of rooms for our residents to relax and enjoy visits from their loved ones.


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Review from Colina F (Niece of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You are always made to feel welcome and my Aunt is well cared for and she says they are all very nice to her.

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Review from G L (Son of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Service is very good.

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Review from Mary B (Daughter-in-law of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very pleasant and caring.
My father-in-law seems very happy and speaks highly of the staff, he is well cared for.

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Review from Karen T (Niece of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has only been in Kintyre House for approximately three weeks, but she has settled in very well.
She raves about the staff, the food and the activities.
It is very reassuring to know how happy, comfortable and safe she is.
Her personal and medical care appear to be well looked after also.

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Review from Anne M (Resident) assisted by family/friend published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with this facility. The care is excellent and I have no complaints.

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Review from R R (Son of Resident) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed in Kintyre House for the last 2months of her life. She was frail and very dependent on help. Her eyesight was also very poor. On several visits to Kintyre House, I witnessed the unfailing patience, cheerfulness and professional care of the staff at first hand.
Every one of the staff
was genuinely caring and gave appropriate support both to my mother and to me (both before and after her death). I am very happy to recommend Kintyre House to others.

Reply from Kate Whitehead, Home Manager at Kintyre House Care Home

Thank you for your kind review. It is encouraging to know when we get things right. This also helps with staff morale.


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Review from Eileen M (Friend of Resident) published on 5 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited Kintyre House yesterday to see a friends mum.
The minute I walked in I knew this place was all about the residents.
Lovely personal bits on walls, so homely I could not believe it.
Had met manager before as she had visited friends mum in hospital.
Having worked myself in a care home for
26 years I think I know what a good care home feels like.
This place gives residents 110 per cent, never seen so many happy workers in one place, they were amazing.
Keep up the good work Kintyre one very happy visitor.

Reply from Kate Whitehead, Home Manager at Kintyre House Care Home

Thank you so much for your kind comments. We do appreciate positive feedback about Kintyre. It also boosts morale in the home.


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Review from K M (Son of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely impressed with the care my mother receives, especially the instant medical attention when required. My only small reservation is that not all staff realise how poor mother's comprehension is: she is an expert in disguising the fact. On entering the building one can sense that this is
a happy place with contented staff and management.

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Review from H I (Daughter-in-law of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my Mother in Law received from staff at Kintyre was 5 star, from the first meeting in the hospital to the day she died. Staff were caring, fun and dedicated and made her final months the very best she could have had. I would highly recommend Kintyre to anyone.

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Review from Margaret W (Daughter-in-law of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found staff to be caring and kind to my Mother in Law.

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Current Review Score: 9.5 (9.453)

Overview of Review Score

The Review Score of 9.5 (9.453) out of 10 for Kintyre House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.677 for Kintyre House Care Home is calculated as follows: ( (66 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 93 Ratings = 4.677

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.776 Points relating to the number of positive Reviews for Kintyre House Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 8 Positive Reviews ÷ 8.2 = 0.976

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 1 Oct 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Weak

(2)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Rita

Rita Schofield

Job Title: Administrator

Joined: 1997

Affectionately known as the 'Mother of Kintyre', Rita was shortlisted as a finalist for the Sara Berrio Care Champion Award in the National Care Awards 2023.


Nominated for so many, many reasons, Rita is quite simply inspirational.


She supports our residents to have such an active role to play in the running of their homes, giving them such a sense of pride and belonging.


Rita even volunteers on her days off to take one of our residents shopping.


The support she gives to the families of residents is phenomenal and makes them feel truly part of the home.
When new residents move in, Rita is outside to welcome them as they arrive, helping their loved ones with the bags and settling them into their new bedroom.