Mull Hall Care Home

Barbaraville, Invergordon IV18 0ND
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9.8 71 Reviews
  • Mull Hall Care Home, Invergordon
Mull Hall has had an impressive refurbishment with some wonderful spaces for the residents to enjoy. As well as the lounges, there is a new conservatory which is a wonderful space to relax with loved ones, who are welcome at any time. In the dining room, residents enjoy delicious, home-cooked meals from a menu which is very much tailored to the home, from roast dinners with all the trimmings to freshly baked cakes for afternoon tea.

With views over the stunning Cromarty Firth, the home is in a beautiful rural location. And outside, there is a children’s play area in the large gardens. During the summer the residents loved growing their own herbs in the garden for the chef to use in the kitchen.   

The staff are passionate about residents playing a very active role in how their home is run, from choosing the décor to providing feedback on everything from the activities to the menu.

Many of the team, including the home manager, have been with the home for over ten years, giving Mull Hall that warm, family feel. Two of the team have won National Care Awards for their devotion to enriching the lives of their residents.

The home is thriving, with so many activities to enjoy and trips out in the minibus to places the residents love to visit. From pub lunches, barge trips and community lunch clubs, to church visits, shopping and garden centres.

School children regularly pop in, treating the residents to musical performances, and a mobile hairdresser visits for appointments in the home's salon. There is a monthly church service in the home, and regular animal visits with Therapet. And the home also has two pet rabbits, Jack and Victor!

And there is a private family and friends Facebook page, where loved ones can see what the residents have been enjoying doing, even if they can’t be there in person.

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Care Provided by Mull Hall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lorna McDonald (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 1

Funding & Fees Guide for Mull Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,347

  • Our weekly room fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly room fees start from £1347, but may be more. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
  • (these prices are only a guideline, please contact Mull Hall Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Mull Hall Care Home Reviews (71)

Total of 71, showing 1-20
9.8

Mull Hall Care Home has a Review Score of 9.8 (9.840) out of 10, based on 26 reviews in the last 2 years. Over all time Mull Hall Care Home has 71 reviews.

Overall Experience

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Review from Johan W (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled into Mull Hall very well. The staff have been kind and supportive from initial meetings to discuss the possibility of her moving in and this has continued with the support she receives from the staff day to day.
The staff are always ready to listen to any concerns and make sure
that they do the very best for every resident. The activity coordinators provide a variety of fun events to keep the residents entertained. They are positive and cheerful and always welcoming to us as a family when we visit Mum. I highly recommend Mull Hall.

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Review from June K (Daughter-in-law of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care and attention given to my mum-in-law in Mull Hall. She is very happy and contented there and has made new friends. It has given us peace of mind to know she's well looked after by the very caring staff. Communication is also very good too.

Reply from Kate Yates, Communications and Content Specialist at Mull Hall Care Home

Thank you so much for your lovely review. We're delighted to hear that your mother-in-law is happy and has settled in well at Mull Hall. It's wonderful to know she's made new friends and that our care has brought you such peace of mind. We truly appreciate your kind words about our staff and communication, and we'll continue to do our best to ensure she feels at home.


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Review from Sylvia T (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident just before Christmas after spending 4 months in hospital. All the staff have been terrific - very welcoming and friendly and working really well as a team to make my mum's transition as easy as possible. I have been impressed with the facilities and witnessed on numerous occasions
the love, care and respect everyone is treated with - there is a lot of fun and laughter too. Visitors are made to feel very welcome and the atmosphere is very warm, friendly and nurturing. It definitely has a strong community spirit when time is taken to get to know residents and their families. I have been so impressed and cannot thank the staff enough for their dedication, humour, skills and care.

Reply from Kate Yates, Communications and Content Specialist at Mull Hall Care Home

Thank you so much for your thoughtful and heartwarming review. We're thrilled to hear that your mum's transition to our care has been smooth and that you've noticed the love, respect, and sense of community we strive to provide. It's wonderful that you've experienced the warm, welcoming atmosphere and the fun and laughter we aim to bring into our residents' lives. Your kind words will mean a lot to our team, and we're grateful for your recognition of their dedication and care. Thank you again for your wonderful feedback.


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Review from J M (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been welcoming and friendly on my visits and although understandably busy, seem attentive and caring to the residents and to know them personally and as individuals and take time to speak and interact with them. This helps create a warm and homely atmosphere. The decorations and care
paid to enhance the environment over the festive period were lovely touches, and the extra activities included music events. I have been able to eat a meal (very good food lovingly prepared) with my Mum or have a cup of tea together on occasion, which is very much appreciated. There are quiet and calm areas to sit as well as a range of activities in the larger room. The manager and deputy manager both took the trouble to introduce themselves to us and have proved very approachable. I have had a very favourable impression overall and am grateful to the team at Mull Hall.

Reply from Kate Yates, Communications and Content Specialist at Mull Hall Care Home

Thank you for your thoughtful and positive feedback about Mull Hall. We're delighted to hear that you've found the team so welcoming, attentive and caring - getting to know our residents personally is something we take great pride in. It's great to know you enjoyed the festive decorations, music events and the opportunity to share home-cooked meals and quiet moments with your mum. Your kind words about the team and management are truly appreciated and we thank you for sharing your experience.


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Review from S M (Friend of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Mull Hall Care Home in mid-December, having previously been in hospital over three months, awaiting a place in a care home. Prior to her getting her place, I had had the opportunity to visit Mull Hall, see the facilities and chat with the assistant manager. It was a very helpful visit
and I was impressed by the staff who I saw there, their interaction with the residents and the facilities. Along with the activity programme.
Mum has settled well into Mull Hall with a nice bedroom which she has been able to customise with some belongings from her former home.
During my visit to Mum, I have been impressed with the friendliness of the staff and the obvious care they take of those who live there. Mull Hall has a positive atmosphere and I am really happy that Mum was able to stay there.

Reply from Kate Yates, Communications and Content Specialist at Mull Hall Care Home

Thank you for your wonderful feedback. We're delighted to hear that your mum has settled in well and that you've been impressed by the care and friendliness of the staff and the atmosphere at Mull Hall. It's lovely to hear how she has enjoyed personalising her room and that you're so happy with her experience. Your kind words will mean a great deal to the team, thank you.


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Review from Marie C (Daughter of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Mull Hall Care Home on the 23rd of December and has settled surprisingly quickly. The staff have been amazing and have made a very difficult and upsetting time a lot easier for both me and my father. Leaving your loved ones to the care of others is one of the hardest things you will
ever do but knowing he is happy makes it so much easier. All the staff are so lovely and caring and spend time getting to know the residents. The care I have witnessed, so far, has been heartwarming. In the short time he has been there, he has already had a few medical concerns and the staff have kept me updated at all times. A great team.

Reply from Kate Yates, Communications and Content Specialist at Mull Hall Care Home

Thank you so much for sharing your experience. We're so pleased to hear that your dad has settled in so quickly and that he feels so happy at Mull Hall. The team will be touched to read your kind words and so pleased to hear how supported you have both felt during this period. We understand how difficult it can be when a loved one moves into a care home and we're delighted the team have been able to offer you comfort and reassurance. Thank you for sharing your feedback.


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Review from Kenny M (Friend of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, caring and take care of each resident. Dignified and thoughtful, getting to know the residents, their likes and dislikes. Excellent menu and happy to offer anything else the residents would prefer. Place is always welcoming, spotlessly clean and inviting.

Reply from Kate Yates, Communications and Content Specialist at Mull Hall Care Home

Thank you for your lovely feedback. We're so pleased to hear that you find our staff so friendly, caring and attentive to the needs and preferences of every resident. They are passionate about enriching their lives with truly person-centred care. Your kind words will be greatly appreciated by the team, thank you.


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Review from Greer J (Daughter of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident on the 27th December 2024, the staff have been so accommodating in helping her feel at home. Nothing is too much trouble for them and they are very caring, kind and compassionate. Their level of care is above and beyond anything I was expecting from a care home but they go that
extra mile.
The food is excellent, activities are great, lots of day rooms where you can join in with others or have a quiet spot to sit and enjoy the beautiful views.
Bedrooms are large and spacious and well thought out, the ability to take any items from home there is a huge benefit to making it feel like your own wee sanctuary.
As a daily visitor, I certainly could not find fault with any aspect of the care provided, the food, activities or the home in general. Just a delightful place and people and a huge weight off my mind knowing my mum has such a high level of care being given.

Reply from Kate Yates, Communications and Content Specialist at Mull Hall Care Home

Thank you for your heartfelt review, we will be sure to pass on your feedback to our team at Mull Hall, who will be so proud to read your kind words. The staff are passionate about providing care with kindness and compassion, so it means a great deal to hear this shines through. It's wonderful to know that the food, activities and overall environment have also exceeded your expectations. Thank you for sharing such lovely comments.


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Review from William S (Husband of Resident) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been going to Mull Hall for over 2 years now and I can emphasise my gratitude to the staff and management, for the kindness and warmth shown to my wife and myself. Mull Hall is a care home I would recommend to anyone, everyone is made to feel welcome and the staff make you feel at home.

Reply from Kate Yates, Communications and Content Specialist at Mull Hall Care Home

Thank you for your wonderful review of Mull Hall, the team certainly is fantastic and is passionate about making loved ones feel just as much at home too.


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Review from Michael D (Son of Resident) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having observed my mother for several weeks leading up to her passing on 23/01/24, I was in awe of the professional care that I witnessed my mother receiving from all levels of staff from cleaners to management and their efforts to make my mother as comfortable as possible through such a hard time.
At all times, my mother was treated with love, affection and dignity to levels that were beyond belief.
This care was also extended to all of my family and this totally left us in awe of the carers who are more like angels. Thank you.

Reply from Kate Yates, Communications and Content Specialist at Mull Hall Care Home

We are sorry for your loss and thank you for leaving such a heartfelt review, especially at such a difficult time. Our team at Mull Hall will be touched and extremely proud to read your comments about the care they provide.


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Review from Christine F (Daughter of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are brilliant. They take really good care of everyone. I was going to ask them if the visiting minister could visit Mum in her room. It was all arranged before I even asked as they had picked up on Mum saying she wished she had gone to church. Mum is not able to be up and about now but they make
time to see her and chat and meet her needs.

Reply from Kate Yates, Communications and Content Specialist at Mull Hall Care Home

Thank you for your review, the team at Mull Hall will be delighted to read your comments about the person-centred care they provide.


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Review from A W (Daughter of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is a long-term resident at Mull Hall and has had exceptional care the whole time she has been there. Mum has dementia which has steadily deteriorated over time but her care has always been excellent and completely appropriate for the stage of her illness. The staff are wonderful and we are very
very thankful for the care they give to our mum.

Reply from Kate Yates, Communications and Content Specialist at Mull Hall Care Home

Thank you for taking the time to leave such a wonderful review, the team at Mull Hall will be especially delighted to read your comments about the exceptional care they provide.


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Review from Carol B (Daughter of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Mull Hall to be a warm, friendly, caring environment. The staff are always welcoming and willing to help in any way they can. I feel they go above and beyond, which I have no doubt, is reflected in Mum’s ease of settling in. She’s been a resident for 18 months now and considers Mull Hall
her home.

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Review from Margaret T (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I do not visit too often due to living far from the home but when I do I always feel welcome. Mostly Mum and I spend time in her room catching up but I am aware of activities for residents who want to join in. There always seems to be a relaxed atmosphere. If I have any concerns or need to share my
views of how Mum is I feel I can approach a staff member.
For relatives, they have a bimonthly meeting which you can attend in person or remotely which is helpful. A digital group for peer support. They are always keen to hear any suggestions for improving or developing the service they provide.

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Review from David T (Husband of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My review relates to the entire time my wife has been in your care. I am more than satisfied with the care she receives. I have found your staff to be most attentive to the residents and indeed to visitors as well. The love they give and the dignity they afford the residents are most heartwarming. I
think most families of loved ones appreciate that the jobs your staff do are not easy, yet they go about their duties with a smile and a kind word for all. May I say that I am most impressed with the young carers. Some are barely out of their teens. Some perhaps are still teenagers, yet they perform their duties with great empathy for their charges.
I would certainly recommend Mull Hall, in fact, if I find myself, as well I may, in need of going into a care home, I pray that it will be Mull Hall.

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Review from Sandra S (Sister of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mull Hall has a lovely homely friendly atmosphere and is very welcoming, beautifully clean and has a happy atmosphere. Staff are helpful and residence are well looked after with activities, lovely nutritious food and outings.

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Review from Alan M (Son of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is not able to participate in activities the same now but she is included in events happening in the lounge.
The staff are all very pleasant and work hard. Mull Hall is always a happy welcoming place.

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Review from Ann L (Daughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this team highly enough. Every single member of staff in absolutely every area of work gives such care, love, assurance and understanding to each and every resident. More than that, the consideration, friendship and thoughtfulness to family members is second to none. Mum has been unwell
over Christmas and New Year so we shared Hogmanay with her in her room. We witnessed elderly people having such fun - singing, enjoying drinks and snacks whilst wishing each other Happy New Year! We will book in next year!
Well done to you all.

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Review from Debbie M (Daughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mull Hall is a welcoming place with happy friendly staff. Any problems or concerns you have, they try their best to sort. They are always open to suggestions to help make it better. The management is nice and relaxed so you don’t feel intimidated to say something.

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Review from Mandi S (Daughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the staff at Mull Hall. They have gone above and beyond to help my mum settle into the home and are always very welcoming. It has been a very hard time adjusting to her loss of independence but the staff have made it so easy.

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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Mull Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Mull Hall Care Home is calculated as follows: ( (259 Excellents x 5) + (34 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 300 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mull Hall Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 5 Sep 2022

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (2)

James

James Samson

Job Title: Maintenance Operative

Joined: 1997

James is such an inspiration to everyone at Mull Hall, he was nominated for The Care Champion Award at the National Care Awards 2022. Travelling to London for the finals, he was over the moon when they called his name as the winner!


Described as a "hero" who enriches the lives of everyone around him, James was nominated for the way he goes above and beyond each and every day to do amazing things for the residents, their loved ones and his colleagues.


Sophie

Sophie Roddick

Job Title: Care Assistant

Joined: 2020

Sophie was the proud winner of the Care Newcomer Award in the National Care Awards 2021!


Sophie joined Mull Hall as a care assistant in 2020 and from the moment she arrived she devoted her life to the home, getting to know her residents as if they were members of her own family so that she can provide truly enriching person-centred care.


Described as an "angel" and an "inspiration", Sophie was nominated for the way she gives absolutely everything to make sure her residents are happy and fulfilled each and every day.


Frequently Asked Questions about Mull Hall Care Home

What types of Care is Mull Hall Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mull Hall Care Home provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Mull Hall Care Home have?

There are 42 Single Rooms.

What are the Facilities & Services at Mull Hall Care Home?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mull Hall Care Home to the centre of Invergordon?

3.8 mile(s) as the crow flies, distance by road may be significantly further.