Mull Hall Care Home

Barbaraville, Invergordon IV18 0ND
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9.8 71 Reviews
  • Mull Hall Care Home, Invergordon
Mull Hall has had an impressive refurbishment with some wonderful spaces for the residents to enjoy. As well as the lounges, there is a new conservatory which is a wonderful space to relax with loved ones, who are welcome at any time. In the dining room, residents enjoy delicious, home-cooked meals from a menu which is very much tailored to the home, from roast dinners with all the trimmings to freshly baked cakes for afternoon tea.

With views over the stunning Cromarty Firth, the home is in a beautiful rural location. And outside, there is a children’s play area in the large gardens. During the summer the residents loved growing their own herbs in the garden for the chef to use in the kitchen.   

The staff are passionate about residents playing a very active role in how their home is run, from choosing the décor to providing feedback on everything from the activities to the menu.

Many of the team, including the home manager, have been with the home for over ten years, giving Mull Hall that warm, family feel. Two of the team have won National Care Awards for their devotion to enriching the lives of their residents.

The home is thriving, with so many activities to enjoy and trips out in the minibus to places the residents love to visit. From pub lunches, barge trips and community lunch clubs, to church visits, shopping and garden centres.

School children regularly pop in, treating the residents to musical performances, and a mobile hairdresser visits for appointments in the home's salon. There is a monthly church service in the home, and regular animal visits with Therapet. And the home also has two pet rabbits, Jack and Victor!

And there is a private family and friends Facebook page, where loved ones can see what the residents have been enjoying doing, even if they can’t be there in person.

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Care Provided by Mull Hall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lorna McDonald (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 1

Funding & Fees Guide for Mull Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,347

  • Our weekly room fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly room fees start from £1347, but may be more. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
  • (these prices are only a guideline, please contact Mull Hall Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Mull Hall Care Home Reviews (71)

Total of 71, showing 21-40
9.8

Mull Hall Care Home has a Review Score of 9.8 (9.840) out of 10, based on 26 reviews in the last 2 years. Over all time Mull Hall Care Home has 71 reviews.

Overall Experience

  • 66
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Date Published

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Review from June B (Daughter of Resident) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Mull Hall Care Home staff enough for caring for my mother in the last year. Activities and outings are excellent. Mother's Day was wonderful with the pampering we got even my husband got a facial! It puts my mind at ease to see she is well cared for by all the staff who are all so positive
and cheerful.

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Review from Iain L (Son of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Mull Hall at the end of March. Her dementia was creating growing risks for living alone at home. Nonetheless, she was reluctant to give up her independence. As a result, contemplation of the move was very stressful for us both. Now, 7 weeks on, she's well settled, very well cared
for and enjoys participating in the many activities that are on offer. I believe that her life is much improved.
We were allowed to replace the room contents with her own furniture. In fact, they even sent their van to pick it up. This made an enormous difference, making the room feel more like home. I soon found out that this degree of kindness and consideration is standard at Mull Hall. It's displayed by all of the team every day. The more I see, the more impressed I am. The care is first class, the home is well-organised and there's always some activity on offer. Everybody is so kind and caring. The experience so far has been truly excellent. Well done and thanks to all.

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Review from Joyce M (Friend of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our friend is a new resident who lost her mobility due to a fall and was months in hospital before coming to Mull Hall. Within a week they had her standing and moving to her wheelchair. I am told they are also having her hearing and eyesight checked and she had her hair permed this week.
The staff
are brilliant and have done a lot to help her settle in. Nothing is too much trouble. Visitors are welcomed as friends and we love this because it makes us feel part of the happy gang. Our friend looks happier than I have seen her for months. She is accepted for herself and hopefully will become more mobile as she settles into Mull Hall's happy atmosphere.

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Review from Maureen K (Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home staff, always very obliging and give residents all the support they need to make them content and to feel at home.
Home always spotless.
Food always great.
Activities varied keeping residents occupied.

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Review from M E (Daughter of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had an absolutely amazing afternoon with mum on Saturday. Staff in Mull Hall Care Home set up a pamper room for a Mother's Day experience. Nails, facials, pedicures, massage - what more could you ask for? Well, there was also prosecco (non-alcoholic if preferred) nibbles, bite-size bakes and chocs.
Best of all was the chat and banter! To top it all - mum was asked to choose a bunch of flowers to give to me. This made her so happy as she has always been a giver. Well done Mull Hall for all your efforts and giving me and mum another fantastic experience together

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Review from M M (Daughter-in-law of Resident) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law spent the last 14 months in Mull Hall Care Home. During her time there, the staff were absolutely brilliant in the care she received. We can't commend them highly enough. We also felt we were part of the Mull Hall family. Nothing was any bother to the staff no matter what it was she
required. Sadly she passed away recently and the care she received in her final days was unbelievable. The staff could not do enough for us as a family during that difficult time. I will carry the love she received from them all with me always. The manager and her team are one in a million. It takes special people to make a special place and Mull Hall is one of those special places. Thank you.

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Review from Anne W (Daughter of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been in Mull Hall Care Home for over three years. I cannot speak highly enough of the care and attention that Mam had in that time. The manager and staff are excellent and cannot do enough for you. Their love, care and attention to Mam is second to none, to us, as a family, they really make
us feel welcome and nothing is too much trouble, I feel that I can just come and go as I please to see Mam (just like when she was at home) and feel a part of the Mull Hall family. Mull Hall guided us all through Covid beautifully with great communication throughout. Mam and family had a lovely time at Christmas and New Year, the manager and staff gave us all a lovely time and so many laughs. Mam also had a special birthday in January and again the staff pulled out all the stops to make it special for Mam and all the family. Mam is happy, content and well cared for. Would highly recommend Mull Hall to anyone. It truly is a special place.

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Review from Geoffrey P (Friend of Resident) published on 15 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found that all the staff were very helpful and have genuine care for the residents. Our friend, who has been there since August 2020, has nothing but very high praise for all the staff and everyone who are involved with the home.

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Review from J P (Daughter of Resident) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam moved into Mull Hall in October this year. From the day she moved in, she has been treated with the utmost respect and care. My mam has been unwell a couple of times, and each time I have been kept informed as to what was wrong and then phoned me to let me know when the doctor had been. I'm so
glad I followed my instincts and put her on the waiting list at Mull Hall; all the staff are so caring and kind and are constantly on the go. My mam is so happy and content there, and we, as a family, are more than happy with all the care and attention she receives couldn't ask for anything more.

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Review from L B (Granddaughter of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Some of the staff are friendly and caring towards my grandmother. Although I have received different stories. The home is always clean and tidy and she is looked after well depending on who is on shift.

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Review from G M (Daughter-in-law of Resident) published on 17 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother-in-law has settled in and loves her surroundings. All staff are very caring and attentive to her/her family's needs with nothing a problem. Very bright welcoming atmosphere. Food choices and quality are excellent. Plenty of outdoor/indoor activities that cater for both men/women.

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Review from Alan B (Friend of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all staff at Mull Hall extremely caring, helpful and friendly at all times, even to little Bertie the dog who visits with me. Everything there is always clean, tidy, and nice, I have never had any complaints about anything.

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Review from K M (Daughter-in-law of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the manager and her whole team for the fantastic support, kindness and empathy shown to us all over the last 2 weeks. Our mother-in-law took quite a decline in her health and Mull Hall staff went over and above to support us at such an emotional time. Our mother-in-law has settled so
well into this caring environment and staff have gone over and above to make sure that my father-in-law has been supported also. Nothing is too much trouble and he has been treated with the warmth and kindness that he needs just now in this transition. She says she loves being there, the staff are lovely and as an ex cook says the food is great. Thank you all.

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Review from Edith W (Wife of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mull Hall is the finest example of how good a care home can be when the managers and every single member of staff constantly strive for excellence.
My husband is receiving the greatest care and is treated with the warmest love and respect.

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Review from John F (Brother of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident of Mull Hall a few years now. I visit him every week and I am very impressed with the way my brother is being treated. He’s always saying how well they look after him. He needs a lot of help and nothing is too much trouble to make his life comfortable as possible.

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Review from M S (Wife of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the entire staff at Mull Hall Care Home enough. My husband has been a resident there for eighteen months and has been treated with loving care during this time. The staff are so welcoming and friendly to all our family and arrange outings and entertainment for the residents. I am so
grateful for the care my husband has received.

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Review from Barbara C (Wife of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a long-term resident of Mull Hall since December 2020 when his physical condition made it impossible for me to continue caring for him at home.
I was delighted a place was quickly found for him at Mull Hall which had been highly recommended by friends and his local daily carers.
He and I quickly became members of a new family despite the restrictions of lock-down throughout the protracted Covid emergency.
All the staff at Mull Hall, both caring and management, care deeply about the well-being of residents and their families and friends who visit. They are always cheerful, positive and have a sunny "can-do" attitude. Nothing is too much trouble. The activities and trips out in the mini-bus are well-planned and fun. It has been discovered that my husband can sing despite being unable to speak - he enjoys this tremendously.
I am also impressed by the standard of medical care which is built on a strong relationship with the local GP Practice.
Thank you to all!

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Review from Pamela F (Daughter of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff at Mull Hall for all the activities that they do with their residents. I realise that Covid has really restricted some things that they would like to do.
Last night was wonderful as they took some of their residents to a local musical show, a great time was had by everyone.
They are always thinking of new things to do and are happy to try things that are suggested.
It is wonderful that they won a competition to design a new part of the garden. Residents and staff came up with a great plan and have lots of different areas that will be used by residents and relatives.
My mother is in good hands being looked after by all staff in Mull Hall. They are all dedicated to the residents that they care for.

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Review from S K (Granddaughter of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Not all angels are found in heaven, as many are working hard at Mull Hall Care Home, providing a high standard of care. Since my gran was admitted to Mull Hall in November 2021, she has been treated with such love, care and dignity. Following the negative impact of Covid and living alone at home, Gran
got the opportunity to live and laugh again by the homely and caring environment created by the manager and her whole team.
As relatives, supporting your family member to make that transition to full-time care is both a daunting and anxious time. However, these thoughts are quickly dissolved when you can clearly see that Mull Hall teams' philosophy is always about putting the resident first. Right from the outset, it is evident that all the carers, domestic, laundry, catering, secretarial staff, not forgetting the maintenance team have an attitude that is positive, caring, courteous and happy. They have all made such a difference to Gran and to us as a family. For that, we are so grateful.

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Review from Karen R (Granddaughter of Resident) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana had to go into a care home after it was decided she was not fit to live alone anymore. As Nana was from Sutherland we were a bit surprised that she received a place in Mull Hall and a bit apprehensive, but it has worked out brilliantly. Mull Hall is a wonderful care home and the staff are angels.
Nana is very social so the activities they offer are fantastic, even when restrictions are in place there is still loads to do. I feel the staff really know my nana and her family and nothing is ever a bother. They go out of their way to make Nana feel comfortable. The communication with families is great and we feel like they respect our feelings too. I would definitely recommend Mull Hall if anyone I know is looking for a place in a care home for their loved one. Thank you to the whole team.

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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Mull Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Mull Hall Care Home is calculated as follows: ( (259 Excellents x 5) + (34 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 300 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mull Hall Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 5 Sep 2022

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

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Awards / Recognitions (4)

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Meet the Team (2)

James

James Samson

Job Title: Maintenance Operative

Joined: 1997

James is such an inspiration to everyone at Mull Hall, he was nominated for The Care Champion Award at the National Care Awards 2022. Travelling to London for the finals, he was over the moon when they called his name as the winner!


Described as a "hero" who enriches the lives of everyone around him, James was nominated for the way he goes above and beyond each and every day to do amazing things for the residents, their loved ones and his colleagues.


Sophie

Sophie Roddick

Job Title: Care Assistant

Joined: 2020

Sophie was the proud winner of the Care Newcomer Award in the National Care Awards 2021!


Sophie joined Mull Hall as a care assistant in 2020 and from the moment she arrived she devoted her life to the home, getting to know her residents as if they were members of her own family so that she can provide truly enriching person-centred care.


Described as an "angel" and an "inspiration", Sophie was nominated for the way she gives absolutely everything to make sure her residents are happy and fulfilled each and every day.