Mull Hall Care Home

Barbaraville, Invergordon IV18 0ND
Submit a Review
9.8 71 Reviews
  • Mull Hall Care Home, Invergordon
Mull Hall has had an impressive refurbishment with some wonderful spaces for the residents to enjoy. As well as the lounges, there is a new conservatory which is a wonderful space to relax with loved ones, who are welcome at any time. In the dining room, residents enjoy delicious, home-cooked meals from a menu which is very much tailored to the home, from roast dinners with all the trimmings to freshly baked cakes for afternoon tea.

With views over the stunning Cromarty Firth, the home is in a beautiful rural location. And outside, there is a children’s play area in the large gardens. During the summer the residents loved growing their own herbs in the garden for the chef to use in the kitchen.   

The staff are passionate about residents playing a very active role in how their home is run, from choosing the décor to providing feedback on everything from the activities to the menu.

Many of the team, including the home manager, have been with the home for over ten years, giving Mull Hall that warm, family feel. Two of the team have won National Care Awards for their devotion to enriching the lives of their residents.

The home is thriving, with so many activities to enjoy and trips out in the minibus to places the residents love to visit. From pub lunches, barge trips and community lunch clubs, to church visits, shopping and garden centres.

School children regularly pop in, treating the residents to musical performances, and a mobile hairdresser visits for appointments in the home's salon. There is a monthly church service in the home, and regular animal visits with Therapet. And the home also has two pet rabbits, Jack and Victor!

And there is a private family and friends Facebook page, where loved ones can see what the residents have been enjoying doing, even if they can’t be there in person.

Show Mull Hall Care Home on the Map

Care Provided by Mull Hall Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lorna McDonald (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 1

Funding & Fees Guide for Mull Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,347

  • Our weekly room fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly room fees start from £1347, but may be more. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
  • (these prices are only a guideline, please contact Mull Hall Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Mull Hall Care Home Reviews (71)

Total of 71, showing 41-60
9.8

Mull Hall Care Home has a Review Score of 9.8 (9.840) out of 10, based on 26 reviews in the last 2 years. Over all time Mull Hall Care Home has 71 reviews.

Overall Experience

  • 66
  • 4
  • 1
  • 0
  • 0

Date Published

71
8
8
26
45

Review from Raymond H (Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I currently reside at Mull Hall care home. I chose to come into long term care due to a deterioration in my health and I found it difficult to manage at home. It was one of the best decisions I made. The staff are so helpful and nothing ever seems to be a problem for them. There's a happy vibe in Mull
Hall and the food is very good too I have even put weight on! I feel very happy here and feel I've settled in great.

Reply from Fae Doherty, Senior Marketing Officer at Mull Hall Care Home

Thank you for such a wonderful review for Mull Hall. It is so lovely to hear how well you've settled in with us and that you're enjoying our home-cooked meals too! We are so glad you're at home with us. Best wishes, Fae


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S M (Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident at Mull Hall for the past 3 months whilst waiting on a new house in the community. I was nervous about coming in to stay, however, I feel so at home. The manager and staff are fantastic, it's more like a hotel and I feel I have made friends for life. I have, during my time, been
helping out the maintenance and kitchen team which has given me a reason to get up every day and maintain my independence. I will be moving to my new house soon but I will be coming back to visit everyone regularly. I will always highly recommend Mull Hall Care Home.

Reply from Fae Doherty, Senior Marketing Officer at Mull Hall Care Home

Thank you for taking time to review Mull Hall and for your kind words! It is wonderful to hear how happy you have been with us at Mull Hall and how well you have settled in. We wish you all the very best of luck in your new home! Best wishes, Fae


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marilyn A (Daughter of Resident) published on 10 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Mull Hall for nearly 2 years now and in the whole time has been treated considerably with great care and dignity by all the staff and team members there. You can tell by her smile how much she enjoys everything that the staff put on to keep the residents happy in their home. In fact,
given half a chance, I’d move in - she seems to be having more fun than I am! But joking aside when she needs extra care, when she’s been unwell and when she had Covid, the staff will go above and beyond anything you could possibly ask.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda R (Niece of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Mull Hall give their all to the care of its residents. I have two aunties who are resident and am forever impressed by the care they receive - from daily tasks to the staff hosting creative and engaging events. It's lovely to see the connection between staff and residents, which creates
a real sense of home. The circumstances of the past almost two years have been a challenge like no other, but the manager and her team have excelled in a situation which no one could have imagined: keeping those in their care happy, content and comfortable.

Reply from Fae Doherty, Senior Marketing Officer at Mull Hall Care Home

Thank you so much for taking the time to review our home and for your such kind words. Our team really do pride themselves on the care they provide and it's wonderful to hear how happy you are. Best wishes, Fae


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C W (Grandson of Resident) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home Mull Hall is and all staff.
The manager and her team are fantastic, nothing is a bother to them and they look after my granny so well. I can’t thank them enough. Well done to the team.

Reply from Fae Doherty, Senior Marketing Officer at Mull Hall Care Home

Thank you so much for your kind words about our team at Mull Hall Care Home! It's so appreciated. Best wishes, Fae


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sanders M (Son of Resident) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased and happy with the care and dignity provided by all Mull Hall staff in the care of my mother. The amenities are adequate and the recent upgrade of the kitchen most certainly gives a better food choice to the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M M (Daughter of Resident) published on 7 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have done an amazing job looking after my dad, he is enjoying his stay and is very happy which makes life a lot easier for me.


I would not hesitate in recommending Mull Hall as the staff are outstanding even in these incredibly difficult times.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine M (Daughter of Resident) published on 7 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living at Mull Hall Care Home since the beginning of September 2021. Over a year later, our mother, who has dementia, has settled in well and seems to be content in her new environment. All of the staff are very kind, caring and attentive and it’s very reassuring for the family to know
that our mum is in safe hands.


We cannot praise the staff enough. They certainly do go that extra mile to ensure the well-being of their residents and to give them the reassurance needed. In addition to the excellent care provided, the residents are encouraged to take part in a wide range of interesting, enjoyable and stimulating activities.


It gives us great peace of mind to know that Mum is getting the loving care and attention which she needs. The staff are truly wonderful.


You are doing a fantastic job in very challenging times, so, a big thank you to each and every single one of you at Mull Hall Care Home – you are simply the best!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R M (Nephew of Resident) published on 7 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was admitted to Mull Hall care home in July 2021, unfortunately shortly after moving in she had quite a serious stroke, although she is now paralysed down one side, had it not been for the prompt action of the staff in attendance things may have been considerably worse.
I cannot speak highly
enough of the staff at Mull Hall, always open to communication, willing to adapt and striving to do their absolute best in a difficult and often thankless job, top marks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marion W (Daughter of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in Mull Hall for two years. She is very well cared for. The staff are wonderfully caring, patient, and understanding. They always have time for all the residents and for relatives. The home has been through a very difficult period with covid. The manager and her team have
excelled themselves in keeping the residents and themselves going in very challenging circumstances. Well done to you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L R (Niece of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Mull Hall strive to provide excellent care and facilities for my auntie! They ensure her well-being and social needs are met to high standard. The team always ensure that a person centred approach is maintained. They provide a happy healthy home for my auntie and ensure that her needs are
met at all times.


They have met challenging times in the past year and have done an amazing to maintain their high standards of care! They have also ensured that there has been fun activities etc available for the residents to ensure they remain happy and active!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A G (Son of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is looked after to an excellent standard, and I feel that she couldn’t be looked after any better. When I visit I am always impressed with the caring attitude of the staff towards the elderly and their visitors, and the warmth and dignity that they show to everyone. I am always grateful for
the information and updates that they provide about Mum, whether in person or over the telephone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philip R (Son of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Strong management and dedicated staff have been excellent throughout the pandemic.
The home is always immaculately clean.
The staff's attention to my mother's changing needs cannot be commended highly enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James S (Son-in-law of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to a decline in health, the wife and I placed my father-in-law at Mull Hall Care Home. The staff were always helpful and nice to my father-in-law even when he was a bit of a handful. The staff regularly kept in contact with the wife and I to let us know what was happening. On my father-in-law's
passing, the staff were very understanding and supportive towards our family during those hard times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valerie R (Sister-in-law of Resident) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have two sisters-in-law in Mull Hall who sadly have dementia. The team at Mull Hall are fantastic. They are very friendly and appear to have a real interest in ensuring that everyone who lives there has their needs met to a high standard and also they appreciate people for the individuals they are.
During the past year, it has been hard not being able to spend time with my sisters-in-law, but the newsletters that were issued have always been full of details about things happening within the home and lots of photographs with smiling residents. I can't praise Mull Hall enough. And am truly thankful to all staff who work there and do a wonderful job and that applies to every staff member. My sisters-in-law are so happy and content and that's all we could ask for as a family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Muriel B (Daughter of Resident) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Mull Hall for about 6 years. She has been treated with dignity and kindness. I am kept informed about her health issues and needs and I know she is being well looked after. She has dementia but always seems settled and comfortable when we visit. The environment is clean
and welcoming and the staff are friendly and approachable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephanie R (Daughter-in-law of Resident) published on 21 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been very well cared for and the staff always keep us informed about health issues or in this last year Covid restrictions. The home is clean and even in these difficult times, activities have been restarted. Fantastic staff, always helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol R (Daughter of Resident) published on 21 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently become a resident at Mull Hall and the staff have all been amazing and supportive in helping with the transition for Mum and her family. Questions are always answered and staff keep in touch if they have updates or questions. Many thanks to all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ali F (Son of Resident) published on 21 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by the home for my father has been second to none.
Any challenges that have been faced have been handled professionally, swiftly and with compassion. Despite the Covid restrictions, Mull Hall has done everything possible to maintain contact and support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Frank D (Son of Resident) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Mull Hall to see my mother who has been in residence at Mull Hall for just over a year. She was admitted immediately prior to COVID lockdown. It has been a very difficult time for everyone, especially Mum, but the care and support that Mull Hall have offered over the period has been exceptionally
good. They have managed the situation very well - always putting the residents at the centre of their thinking. The manager and her staff have effectively and sympathetically communicated with family members always endeavouring to maximize telephone and virtual contact with Mum.
On arrival I was tested for COVID before being allowed to visit with Mum. All staff were welcoming and parameters for the visit were clearly stated. I was afforded an outside visit with hospitality which Mum and I enjoyed immensely.
Overall, I was reassured that Mum was being very well cared for within the 'Family Mull Hall' and that her needs are being appropriately met.
Sincere thanks to all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Mull Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Mull Hall Care Home is calculated as follows: ( (259 Excellents x 5) + (34 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 300 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mull Hall Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 5 Sep 2022

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

James

James Samson

Job Title: Maintenance Operative

Joined: 1997

James is such an inspiration to everyone at Mull Hall, he was nominated for The Care Champion Award at the National Care Awards 2022. Travelling to London for the finals, he was over the moon when they called his name as the winner!


Described as a "hero" who enriches the lives of everyone around him, James was nominated for the way he goes above and beyond each and every day to do amazing things for the residents, their loved ones and his colleagues.


Sophie

Sophie Roddick

Job Title: Care Assistant

Joined: 2020

Sophie was the proud winner of the Care Newcomer Award in the National Care Awards 2021!


Sophie joined Mull Hall as a care assistant in 2020 and from the moment she arrived she devoted her life to the home, getting to know her residents as if they were members of her own family so that she can provide truly enriching person-centred care.


Described as an "angel" and an "inspiration", Sophie was nominated for the way she gives absolutely everything to make sure her residents are happy and fulfilled each and every day.